62 Courses in Leicester

Sales and trade exist because people need and are looking for that which is better than what they have. Sometimes, they don’t even know that they have a need. The critical piece of this process is “connecting the dots.” We must demonstrate that we have listened respectfully, and, as experts, show how the needs are tied directly to our answer. Just because they have a need and we have a solution doesn’t mean that it’s a guaranteed sale. Connecting their needs to our solution is precisely what the Sales Presentation Skills class is all about. Outcomes – Participants will be able to: Research and understand each unique customer to demonstrate expertise; Conduct productive meetings to discover useful information to formulate the most effective solution(s); Propose plans that are fully aligned with the target’s situation and needs; Increase abilities to engage and motivate the prospect/client through compelling presentations; Convey emotional intelligence enthusiasm and sincerity to get client buy-in; Strengthen professionalism through dynamic story-telling, elevating the level of rapport; and Create positive messages even from negative, modeling a problem-solving, can-do attitude for the audience.   Online Format—Sales Presentation Skills is a 4-hour interactive virtual class. Register for this class and you will be sent ONLINE login instructions prior to the class date. Overall, your professionalism, your teaching style, and the content of the course kept it interesting and easy to follow. We believe in what you have taught us, having tried it first hand, I can honestly say, your course works; your methods and ideas have proven themselves. I look forward to working with you again and again in the future. Alan M. Kriegstein, PresidentALA Scientific Instruments, Inc.

Peak job performance and maintaining a positive attitude starts with having a suitable service disposition and strong interpersonal skills. Maintaining a positive attitude takes work-focusing on what's right, looking for solutions to problems instead of complaining, and having a positive 'expectancy' that things will improve. Discover how to stay involved and healthy coping mechanisms that help keep us physically and mentally healthy. Discover why Integrity and honesty are the foundations of trust, the root of service. Apply strategies for cultivating exceptional customer service character every day. Learning Objectives Describe suitability requirements for being an effective service provider, Explain the personal benefits of maintaining a positive attitude, Apply 17 tools for maintaining a positive, professional attitude Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

2025 is the 80th anniversary of the end of the Second World War – a conflict that defined the twentieth century and still has an influence on relationships and attitudes today. In this course we welcome academics from institutions across the UK and abroad to contribute to a series of lectures and discussions on aspects of the Second World War. This is not a course about battles but rather about how people engaged with the conflict in different regions, exploring political motivations, cultural responses and social impacts and legacies. Sessions include:  25 February - Fascism in flames: Italy at war, 1940-1943 | Dr Alexander Henry 4 March - Imperial defence and relations in the interwar period, c.1930-1939 | Dr Adam Dighton 11 March - The British Empire at war, 1939-1945 | Dr Adam Dighton 17 March - We can’t stand by and do nothing’: the lives and work of Britain’s conscientious objectors during the Second World War | Dr Linsey Robb 25 March - Propaganda in Nazi Germany during the Second World War | Dr Paul Moore 1 April - The aftermath of war: Allied occupation and displaced persons in post-war Europe | Dr Samantha Knapton 8 April – Samurai Nation: Global Views of Japan from the 1890s to the Second World War | Dr Oleg Benesch 15 April - Music as propaganda as used by the Soviet Union and Nazi Germany | Dr Percy Leung, FRAS FRSA 22 April - War and Crime: Britain, 1939-1954 | Dr Mark Roodhouse 29 April - Blood for Blood! Death for Death!” The Soviet Partisans and the Great Patriotic War 1941-45 | Professor Mark Sandle 6 May - Japanese motivations during the Second World War | Dr Satona Suzaki The course also features two workshop sessions to discuss your learning with other course participants. All sessions will take place from 7.30-9.00pm. This course is free to all HA members, and available for a small charge to non-members. Access to the course will be via the HA website once your booking is verified, you will be contacted via email once this is complete. The introductory session will take place on 25 February. Further information can be found on our course page here.

In today's world, attitudes can make or break one's success trajectory. Introducing 'The Power of Attitude', a pivotal course designed to help learners unearth the true potential of their mindsets. Dive into the intricacies of building a winning attitude, understand the profound impacts of your perspective on your surroundings, and grasp the tools necessary to ensure your attitude propels you towards your ambitions, not away from them. Learning Outcomes Identify and foster the core elements of a successful attitude. Recognise and avoid the pitfalls of a detrimental mindset. Understand the significant role of individual choices in shaping one's attitude. Determine the signs of a negative attitude and their impacts on professional and personal spheres. Realise the ripple effect of one's attitude on colleagues, friends, and the wider community. Why buy this The Power of Attitude course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the The Power of Attitude there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this The Power of Attitude course for? Individuals looking to improve their personal and professional relationships. Entrepreneurs aiming for sustained business success. Team leaders wishing to inspire and uplift their team members. Students preparing for the workforce and aiming to stand out. Anyone seeking to better their life by transforming their attitude. Prerequisites This The Power of Attitude does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Power of Attitude was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Manager: £40,000-£55,000 Business Consultant: £45,000-£70,000 Motivational Speaker: £35,000-£90,000 (varies based on events and bookings) Life Coach: £30,000-£60,000 Corporate Trainer: £40,000-£60,000 HR Specialist: £35,000-£55,000 Course Curriculum The Power of Attitude Lesson 01: Developing the Right Attitude for Success 00:05:00 Lesson 02: Don't Play the Victim and Seize the Day 00:05:00 Lesson 03: You Have the Power to Choose Your Attitude 00:06:00 Lesson 04: Seven Signs You Have a Bad Attitude 00:05:00 Lesson 05: Your Attitude Affects Others 00:05:00

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

🌟 Unleash Your Full Potential with 'Building a Great Attitude for Life' Online Course! 🌟   Are you ready to transform your life and achieve unparalleled success? It all starts with the right mindset! Introducing our groundbreaking online course: 'Building a Great Attitude for Life.'   🚀 Elevate Your Life to New Heights! 🚀 Embark on a life-changing journey as you discover the power of cultivating a positive attitude. This course is meticulously designed to empower you with the tools, strategies, and mindset shifts needed to overcome challenges, seize opportunities, and create a life filled with joy, fulfillment, and success.   🌈 What You'll Gain from This Course:   1️⃣ Positive Mindset Mastery: Learn how to rewire your brain for positivity, turning challenges into opportunities and setbacks into stepping stones.   2️⃣ Resilience and Inner Strength: Develop the resilience to bounce back from life's curveballs with grace and fortitude.   3️⃣ Effective Goal Setting: Master the art of setting and achieving meaningful goals that align with your vision for a brighter future.   4️⃣ Confidence and Self-Esteem Boost: Build unshakeable self-confidence and elevate your self-esteem, unlocking doors to success and personal growth.   5️⃣ Healthy Relationships: Cultivate positive relationships in both personal and professional spheres by radiating positivity and kindness.   6️⃣ Stress Management Techniques: Discover proven techniques to manage stress and maintain a calm, focused mind even in the face of challenges.   🎓 Why Choose 'Building a Great Attitude for Life'?   ✨ Expert Guidance: Our course is crafted by industry experts with years of experience in personal development, psychology, and coaching.   ✨ Interactive Learning: Engage in dynamic lessons, exercises, and real-world applications to ensure you internalize and apply the concepts learned.   ✨ Flexible Learning: Access the course anytime, anywhere, and at your own pace. Life-changing transformation fits into your schedule.   ✨ Supportive Community: Connect with a like-minded community of learners, share experiences, and celebrate victories together.   🔥 Don't miss this opportunity to take charge of your life and create a future filled with positivity, success, and fulfillment! Enroll now and start building the attitude that will shape your destiny.   🌟 Join 'Building a Great Attitude for Life' today and pave the way to a brighter, more empowered you! 🌟   Course Curriculum

Respect is a feeling of admiration or positive regard for someone or something. Respect isn't just tolerating others. Understand why respect is much easier to lose than it is to gain and why it is important to ten ways to show every customer the same courtesy, no matter how difficult he or she may be behaving. Learning Objectives Applying correct service attitude in a customer service facing role mirror the company culture. In this course, your employees will learn how to handle this in best way. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

This Professional Certificate Course in Consumer Attitude And Behaviour In Tourism provides a comprehensive overview of managing human resources, employment conditions, and service quality in the tourism sector. Participants will explore various dimensions of consumer behavior, the holiday decision-making process, and insights into consumer decision-making models within the tourism industry. After the successful completion of the course, you will be able to learn about the following: The concept of managing human resource in tourism. The concept of human resources in tourism, hospitality and events. The concept of employment and working conditions in tourism. The concept of human resources and service quality. The various dimensions of consumer behaviour in tourism. The holiday decision making process in tourism. The consumer decision making model. The various holiday behaviour insight.   This Professional Certificate Course in Consumer Attitude And Behaviour In Tourism offers a comprehensive understanding of managing human resources in tourism, covering concepts in hospitality and events. Participants will delve into the intricacies of employment conditions, emphasizing the link between human resources and service quality. The course explores the multifaceted dimensions of consumer behavior in tourism, unraveling the holiday decision-making process and providing insights into consumer decision-making models.   This Professional Certificate Course in Consumer Attitude And Behaviour In Tourism provides a comprehensive exploration of critical aspects in the tourism sector. Participants will gain insights into managing human resources, understanding employment conditions, and enhancing service quality. The course goes further to dissect various dimensions of consumer behavior in tourism, shedding light on the intricacies of the holiday decision-making process and offering valuable insights into consumer decision-making models. By the end of the course, participants will possess a profound understanding of the factors shaping consumer attitudes and behaviors, enabling them to make informed decisions within the dynamic tourism landscape. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Consumer Attitude and Behaviour in Tourism Self-paced pre-recorded learning content on this topic. Consumer Attitude And Behaviour In Tourism Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience, Tourism Managers and Executives Human Resource Professionals in Tourism Hospitality and Events Industry Personnel Marketing and Sales Specialists Customer Service Representatives Travel Agency Owners and Staff Academic Researchers in Tourism Tourism Policy Analysts Destination Management Professionals Service Quality Improvement Teams Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Course Overview Laws of attraction are used in every aspect of our life, but very few people understand it. A positive impression can open multiple opportunities for you, make people around you happy and boost your personal growth. Learn how you can use laws of attraction for your benefit from this Law of Attraction : The Magic Way to Develop positive Attitude course and be able to understand and communicate with people better. In this Law of Attraction : The Magic Way to Develop positive Attitude course, you will learn what laws of attraction are, how it works and how it can help you. You will understand your desires and goals, how to manifest your dream life, the practices to use laws of attraction, incorporating laws of attraction in your daily life and many other techniques that will lead you to be a successful person and achieve your goal easily. This course will teach you to discover your preferences to use laws of attraction effectively and help you to advance in your career. The step-by-step procedures and bite-sized lessons will clear your ideas and make your understanding better. Learning Outcomes Understand the laws of attraction Be able to use the law of attraction in your behavior and attitude Be able to express your feeling to others Understand what you want and how you want to achieve your dreams Learn how to manifest your dream life Be able to use laws of attraction to set your goals Familiarize with various exercises that will help you practice laws of attraction Who is this course for? This course is for those who want to learn about positive attitudes and make a strong and positive impression on others. You will learn how law of attraction works and how you can use it to improve your attitude. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Law of Attraction : The Magic Way to Develop positive Attitude is a useful qualification to possess and would be beneficial for any related profession or industry such as: Administrators HR Professionals Personal Assistants Receptionists Managers Business Owners Introduction to Laws of Attraction Masterclass Introduction 00:06:00 Module 01: Clarify Your Desires Clarify Your Desires 00:04:00 Principles of Clarity 00:05:00 How Meditation Helps You Get Clarity 00:04:00 How do you want your life to feel? 00:05:00 Using the Law of Attraction for Joy, Relationships, Money & Success 00:04:00 3 Steps To Find Love Using The Law Of Attraction 00:05:00 Module 02: Ways to Practice the Laws of Attraction Ways to Practice the Laws of Attraction 00:05:00 Visualize 00:03:00 Do a Meditation to Boost Energy 00:03:00 Look At Affirmations On Your Phone 00:02:00 Gratitude Journal 00:04:00 Spread Positivity 00:03:00 Module 03: Incorporating the Laws of Attraction in Your Daily Life Incorporating the Laws of Attraction in Your Daily Life 00:05:00 Unwavering Desire 00:04:00 Conceptualization and Imagination 00:05:00 Affirmations 00:04:00 Profound Belief 00:04:00 Manifestation 00:04:00 Module 04: How to Manifest Your Dream Life How To Manifest Your Dream Life 00:05:00 How And Why Does The Law Of Attraction Work 00:04:00 Make your decision 00:04:00 Practice unconditional love 00:03:00 Open up to the possibilities 00:04:00 Experience the reality of your desires 00:04:00 Module 05: Using the Laws of Attraction When Setting Goals Using the Laws of Attraction When Setting Goals 00:05:00 How To Figure Out What You Really Want 00:05:00 Find-Tuning Your Goal 00:04:00 Knowing When And How To Review 00:04:00 Believe that it's coming 00:04:00 Work on it 00:04:00 Module 06: Exercises to Help Manifest the Laws of Attraction Exercises to Help Manifest the Laws of Attraction 00:03:00 Make a Vision board 00:03:00 Live as if it is Already Real 00:05:00 Make a to-do List 00:04:00 Make a Wish List 00:04:00 Practice Meditation 00:04:00 Module 07: Conclusion Review 00:03:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental