23 Courses in Edinburgh

This Knife Skills course will enable you to chop, slice and dice like a Ninja!

Helping you produce top quality beautiful bread that will have you bursting with pride and satisfaction!

High Performing Teams. Moccasin Approach, Moccasin Manager,

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points

Unlock the Secrets of Aromatherapy: Fun, Informative, and Safe! Discover the art of blending aromatherapy essential oils safely with our engaging and educational 1-day course. Perfect for everyone, this course will guide you through the proper use of aromatherapy oils, ensuring a safe and enjoyable experience. Join Geraldine, a Clinical Aromatherapist for 27yrs and enhance your well-being with the power of aromatherapy.

Breathe Through It: Managing Stress & Emotional Overload "Breathe Through It" is a grounding, practical workshop designed to help you better understand stress, regulate overwhelming emotions, and restore inner balance. Through learning strategies and supportive connection, you'll leave with tools to manage pressure and reconnect with calm — both in the moment and long term. Together we will: Develop a deeper understanding of how stress affects the body and mind Learn techniques to calm the nervous systemExplore self-regulation Connect with others in a supportive space for emotional release and resilience This FREE class is for Adults and is sponsored by Community Fund, Awards for All By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

CREATE A VISION OF YOUR FUTURE through the power of art! Are you at a turning point in your life? Do you feel ready for change, but not quite sure how to give shape to your next steps? This workshop is designed to help you explore, imagine, and bring to life your personal vision of the future through creativity. In this inspiring and supportive space, we will begin with simple active exercises to awaken your imagination and guide your intentions. These activities will help you access your inner wisdom and bring your future visions into the present moment. Once your ideas start to surface, you will be guided to express them artistically. You’ll have the freedom to choose from a wide range of materials and techniques to create a tangible image of your future self and path. Options include: 🎨 Drawing & sketching 🖌️ Painting with colours and textures 🖍️ Charcoal & pastels for depth and feeling 🖼️ Collage for playful creativity 👐 Plasticine for sculptural expression No artistic experience is necessary — this workshop is about self-expression, not perfection. What matters is the journey of connecting with yourself and giving form to your dreams. By the end of the session, you’ll leave with a unique artwork that represents your vision of the future — something you can keep as a source of motivation and inspiration. This class is sponsored by EVOC It is FREE and is aimed at adults, women, etnic minorities, any individuals from low-income background. Suitable for all levels experience. Host: Monika Skarzynska - artist and owner of www.pinkhat.live. By attending this class you release the teacher, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.

Soap and skincare business course with The Scottish Soapworks hosted by The Arienas Collective in Edinburgh City Centre

Private Sip and Soap class run by The Scottish Soapworks at The Arienas Collective in Edinburgh City Centre

www.kruathai.co.uk