Name: Cyber Security Overview 1 Day Training in Warwick
Price: 595 GBP
Availability: InStock

Coventry

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Course Overview:</span></h1><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Contents:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Topics:</strong></span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Qualities of an Effective Leader</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Leader or Manager?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">That Vision Thing</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Developing Your Team Goals</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Motivation</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">What Motivates?</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Being Consistently Different</strong>&nbsp;</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Dealing With Difficult Team Members</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Using a simple method of coaching, including action plans.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Three Key Skills of Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Looking at the skills required to be an effective coach.</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Instant Results Coaching</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Coaching in a hurry!</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Can Do Coaching Practice</strong></span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">&nbsp;&ndash; Putting the learning into practice</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Feature:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">By the end of this training you will be able to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</span></p></li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</span></p></li></ul><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Certification:</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Once after the training you receive course completion certificate from Mangates</span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Who can Attend?</strong></span></p><p dir="ltr" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Anybody who is interested in learning Effective Skills to Lead a Team.</span></p>

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

The Cybersecurity Overview course enables you to understand various terms in cyberspace, such as cyber risks, threats, vulnerabilities, risk management, and so on. It reviews the impact of several cybercrimes committed over the past few years citing relevant real life case studies and examples.

The course emphasizes the importance of cybersecurity and provides guidance to senior top management as well as employees on the steps to adopt cybersecurity for an organization. Along with understanding the cybersecurity lifecycle, the course identifies industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.

Course Outline:

CyberCrimes: Concept, Impact and Examples

Basic terminologies
Definition of cybercrimes
What is Crimeware?
Cybercrimes: Main actors and their motives
Why do cybercrimes occur?
When, and where, and how do cybercrimes occur?
Who are targeted by cybercrimes?
How do cybercrimes occur? Anatomy of cyberattacks
Elements involved in a typical cybercrime breach
Consequences of cybercrimes
Real life impacts of cybercrimes with case studies

Cybersecurity in focus

Cybersecurity definition
Benefits of Cybersecurity
CyberSecurity considerations for management
What the Board-of-Directors needs to ask and consider
Cybersecurity lifecycle
Cybersecurity frameworks
NIST Cybersecurity Framework (CSF)
ISO 27001 Cybersecurity Framework
ISO 27032 Cybersecurity Framework
COBIT 5
Cybersecurity best practices and tips for employers and employees
Cybersecurity vs. Cyber Resilience

Appendix A - Cybercrimes and Cybersecurity: Basic Terminologies
Learning Objectives:
Understand cyber risks, threats, vulnerabilities, and risk management.
Understand the impact of cybercrimes with relevant real life case studies/examples.
Understand what is cybersecurity and its relationship with IT Security.
Understand what boards of organizations need to ask and consider for adopting or strengthening cybersecurity in their organizations.
Understand the cybersecurity strategy lifecycle.
Identify industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.
Understand why cybersecurity is not enough today and the necessity of adopting cyber resilience.
Course Agenda:
Day 1
CyberCrimes - Concept, Impact, and Examples
Cybersecurity in focus
Target Audience:
Cybersecurity Overview course is related to the Cybersecurity Foundation course and 
is developed to help business leaders and IT professionals understand and plan 
the adoption of NIST CyberSecurity Framework. For example:

CEO, CIO, CISO and other top management executives
Relevant administrators and IT managers
All employees and individuals of an organization, especially those that are working in the cloud or cyberspace environment

Mangates

Cyber Security Overview 1 Day Training in Coventry

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Lunch and Beverages are included in a classroom session
Course Delivery: Classroom | Virtual Live
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Coventry































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Coventry

Warwick

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course  Overview:
This report writing training is aimed at people who are new to report writing or who need to improve their report writing skills. As you would expect from us, this is not a programme covering theory alone. You are expected to put into practice what they are learning as they go through the day.
This training will help you to develop the report writing skills of your participants and ensure you deliver a successful report writing training course.
Course Topics:
Section One – Introduction to Report Writing
This section covers the key principles of report writing and lays the foundation for the remainder of the day’s activities. Topics covered include:
 Why a report?
Why are some reports ineffective?
Basic Principles of Report Writing
Structure of Business Reports
Section Two – Plan and Prepare
This section looks at a number of techniques to help report writers prepare before                beginning the task of writing. Great emphasis is placed on planning and preparing. We consider this to be the key to effective report writing. Topics Include:
Purpose of the Report
Knowing your Readers
Generating Ideas
Sources of Information
The Extended Pyramid
Report Outline
Section Three – Write the Report
Participants work on an actual report or develop one from a brief provided by us.  This section builds on the principles already covered and we also cover topics such as:
Getting Started
Overcoming Writer's Block
Language
Section Four – Check and Edit
In this final section we consider the importance of checking and editing reports     before submitting. We suggest an approach that gives the best chance of ensuring that  participants present professional reports to their readers.
Participants get the opportunity to practice their checking techniques using the reports they produced earlier.
Course Feature:
By the end of this report writing training you will be able to:
Prepare and plan reports that meet their intended purpose
Produce reports that conform to an established and acceptable structure
Proofread and edit their reports effectively before submitting them to their intended readers
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Report Writing Skills.

Financial Reporting

Writing Skills

Report Writing 1 Day Training in Warwick

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight into how emotion influences motivation and behavior. The concept of Emotional Intelligence has been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence workshop, you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions, you will experience a positive impact on your professional and personal lives.
Target Audience:
Anybody who is interested in learning Emotional intelligence Skills
Learning Objectives:
Understand the Emotional Intelligence competency framework.
Assess and understand current Emotional Intelligence level.
Understand techniques for being highly positive and energetic.
Understand how emotions can influence thoughts, goals, relationships, decision-making ability, etc.
Understand the importance of high expectations and pressure and how to go through it.
Understand how to be an emotionally strong person, who can handle emotions.
Understand how to be a responsible person, who does not believe in blame/complaint.
Understand techniques to develop your emotional intelligence on the job.
Agenda:
Module One: What is Emotional Intelligence?
Self-Management
Self Awareness
Self-Regulation
Self-Motivation
Empathy
Module Two: Four Skills in Emotional Intelligence
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Module Three: Verbal Communication Skills
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Module Four: Non-Verbal Communication Skills
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Module Five: Social Management and Responsibility
Benefits of Emotional Intelligence
Articulate your Emotions Using Language.
Module Six: Tools to Regulate Your Emotions
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Module Seven: Gaining Control
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Module Eight: Business Practices (I)
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Module Nine: Business Practices (II)
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Module Ten: Making an Impact
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Basic

Emotional Intelligence (EQ)

Emotional Intelligence 1 Day Training in Warwick

Emotional intelligence 1 Day Training in Warwick

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
We all know an angry face when we see one. Anger is such a universal and powerful emotion that can make you physically and emotionally ill, sap your energy, and poison your relationships or it can motivate you to make needed changes and add vitality to your life. This training program aims to help you adopt a more constructive attitude towards your anger and to more effectively manage anger in others as well. Practical activities and tools will empower those who act out their anger in negative ways to gain better control of their anger and their lives and use it as a tool to motivate and empower them to affirm their integrity or boundaries. The program will encourage participants to look deep inside to explore the roots of their anger and present alternatives to the old ways of thinking and dealing with anger.
Learning Objectives:
By the end of this training course participants will be able to:
Understand both the “Right” skill set and mindset needed to properly manage their anger.
Learn to communicate angry feelings assertively and in ways that will take into account the needs of others.
Adopt a more constructive attitude towards anger and understand the difference between constructive and destructive anger.
Use practical techniques to properly handle anger in others.
Agenda:
Module 1: Anger Anatomy:
Is anger good or bad?
Five famous myths about anger
Having the “Right Mindset” for managing anger
Physical effects of anger
Module 2: The Anger Management Skill Set:
Having the “Right Skill Set” for managing anger.
The 4 deep sources of anger.
The assertive statement to communicate anger.
Rules of assertive behavior.
Module 3: The Anger Management Process:
My personal anger assessment – Self-assessment.
A four-step process to effectively express your anger.
Module 4: Handling Anger in Others:
The importance of listening.
Summarizing and reflecting back on what was said.
Reflecting emotions and reframing statements.
Three-step technique for handling anger in others.
Target Audience:
Anybody who is interested in learning Anger Management Skills.
Prerequisites:
None

Anger Management

Anger Management 1 Day Training in Warwick











































































 
















The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Warwick

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
The Time Management workshop will cover strategies to help participants learn these crucial strategies. You will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We"ll cover all this and more during this workshop.
Learning Objectives:
After completing this course, the learners will be able to: 
Explore why time management issues arise
Improve ability to plan and prioritize work
The importance of setting clear goals
Minimize wasted time and distractions in the workplace
How to avoid being deflected from your priorities
Self-motivation as a time management tool
Dealing with unexpected events that steal time
Tools and techniques for effective delegation
How to say 'no' to some 'now' requests
Agenda:
Module One: Goal Setting
The Three P"s
S.M.A.R.T. Goals
Prioritizing Your Goals
Visualization
Module Two: Prioritizing Your Time
The 80/20 Rule
The Urgent Versus Important Matrix
Assertiveness
Module Three: Planning Wisely
Creating Your Productivity Journal
Maximizing the Power of Your Productivity Journal
The Glass Jar: Rocks, Pebbles, Sand, and Water
Chunck, Block, and Tackle
Ready, Fire, Aim!
Module Four: Tackling Procrastination
Why We Procrastinate
Nine Ways to Overcome Procrastination
Eat That Frog!
Module Five: Crisis Management
When the Storm Hits
Creating a Plan
Executing the Plan
Lessons Learned
Module Six: Organizing Your Workspace
Declutter
Managing Workflow
Dealing with Email
Using Calendars
Module Seven: Delegating Made Easy
When to Delegate
To Whom Should You Delegate?
How Should You Delegate
Keeping Control
The Importance of Full Acceptance
Module Eight: Setting a Ritual
What is a Ritual?
Ritualizing Sleep, Meals, Exercise
Examples of Rituals
Using Rituals to Maximize Time
Module Nine: Meeting Management
Deciding if a Meeting is Necessary
Using the PAT Approach
Building the Agenda
Keeping Things on Track
Making Sure the Meeting Was Worthwhile
Module Ten: Alternatives to Meetings
Instant Messaging and Chat Rooms
Teleconferencing
Email Lists and Online Groups
Collaborating Applications
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Learning Time Management Skills

Time Management 1 Day Training in Warwick

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers" job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

Learning Objectives:

● Understand HR’s role as a vital contributor to your organization’s success

● Discover strategies to attract and retain top talent

● Examine best practices for managing performance and creating compensation, training and benefit systems that drive bottom-line results

● Identify and deal with potentially explosive issues with an eye to both legal requirements and the needs of your business

● Analyze HR issues and develop action plans you can implement in your organization

● See how HR and non-HR functions in every organization can create an effective, complementary work environment

Agenda:

Module One: A History of Human Resources
● A Brief History
● What is Human Resources Today?

Module Two: The Interview Process
● The General Format
● Types of Questions
● Do's and Don'ts

Module Three: Employee Orientation
● The Orientation Process
● The Role of Management and the Role of Human Resources
● Tips and Tricks

Module Four: Following Up with New Employees
● Daily Checklist for the First Week
● Following Up at the End of the Week
● Weeks and Months Later

Module Five: Workplace Safety
● Understanding Your Role and Responsibilities
● Understanding Local Rules
● Understanding Industry-Specific Rules

Module Six: Dealing with Harassment And Discrimination
● Defining Harassment
● Types of Workplace Discrimination
● A Manager's Responsibility
● An Employer's Responsibility

Module Seven: Workplace Violence
● Defining Violence
● A Manager's Responsibility
● An Employer's Responsibility

Module Eight: Managing Employee Performance
● Choosing the Time and Place For Feedback
● Types of Employee Appraisals
● Using the Feedback Sandwich
● Encouraging Growth and Development

Module Nine: Disciplining Employees
● Understanding Your Role
● Understanding Your Choices
● Having the Meeting
● Following Up

Module Ten: Terminating Employees
● Documenting Events
● Preparing for the Decision
● Making the Decision
● Communicating the Decision

Module Eleven: Wrapping Up
● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Human Resource Management Skills

Human Resource Management 1 Day Training in Warwick

Aberdeen

Human Resource Management 1 Day Training in Aberdeen

Cyber Security Overview 1 Day Training in Warwick

I want to discuss the existential-phenomenological challenges of viewing the human condition and explore alternatives for openness.
We aim to explore the lived experiences on irregular perceptions of reality with an open mind. Each Saturday includes: a live dialogue between Prof. Ernesto Spinelli and an International Existential Therapist; a moment to share your thoughts and feelings with the teachers; and a final integration facilitated by Bárbara Godoy.
This series of ten dialogues set out to explore the multifaceted dimentions and complexities associated with Existential Therapies. It attempts to engage with various interpretations of insanity through the lens of patients often painful, confounding, and deeply unsettling life experiences.


Opening- between Prof. Ernesto Spinelli and Dr. Yaqui Martinez
“From my early days studying psychology, I never felt comfortable with psychopathological nosologies. They seemed exaggerated to me and demonstrated the intense human desire to classify all possible expressions of our existence. Likewise, I have not been comfortable with the tendency to promote dualistic perspectives that compartmentalize our reality into separate aspects where one is not only different from the other but even in opposition, such as the sane/insane dichotomy. During this dialogue, I want to talk with Ernesto about the difficulties involved, from an existential-phenomenological perspective, in viewing the human condition from this position. Perhaps we can ask ourselves together what advantages they offer and what alternatives for openness we can propose.”
Dr. Yaqui Martinez.


Dr. Yaqui A. Martínez-Robles is a psychologist with Masters, PhD and PsyD in Psychotherapy. He has training in Gestalt Therapy; Music Therapy; Transpersonal Psychology and Holotropic Breathwork (with the Grof Transpersonal Training Association); Narrative and postmodern therapies and Social Constructionism; and in Psychedelic-Assisted Therapy (with the Integrative Psychiatry Institute and MAPS-Multidisciplinary Association for Psychedelic Studies). He is the author of four books, and co-author of another two, focused on the existential perspective. He has participated with chapters in several books and with articles in several journals. Yaqui is the founder of the Circle of Studies in Existential Therapy, in Mexico City and in Medellin, Colombia,. He teaches existential-phenomenological psychology and therapy in Mexico and different countries of South America. He is the current president of the Latin American Association of Existential Psychotherapy (ALPE). He works in private practice as an existential-phenomenological therapist and coach, in modalities one-on-one, couples and groups.


Prof. Ernesto Spinelli was Chair of the Society for Existential Analysis between 1993 and 1999 and is a Life Member of the Society. His writings, lectures and seminars focus on the application of existential phenomenology to the arenas of therapy, supervision, psychology, and executive coaching. He is a Fellow of the British Psychological Society (BPS) as well as an APECS accredited executive coach and coaching supervisor. In 2000, he was the Recipient of BPS Division of Counselling Psychology Award for Outstanding Contribution to the Profession. And in 2019, Ernesto received the BPS Award for Distinguished Contribution to Practice. His most recent book, Practising Existential Therapy: The Relational World 2nd edition (Sage, 2015) has been widely praised as a major contribution to the advancement of existential theory and practice. Living up to the existential dictum that life is absurd, Ernesto is also the author of an on-going series of Private Eye novels.


Date and Time: Saturday 19 June from 2 pm to 3 pm – (UK time)
Individual Dialogue Fee: £70
Venue: Online Zoom
FULL PROGRAMME 2025:
25 January “Knots” with Prof. Ernesto Spinelli and Bárbara Godoy
22 February “Healing” with Dr. Michael Guy Thompson and Prof. Ernesto Spinelli
22 March “Difference” with Prof. Tod DuBose and Prof. Ernesto Spinelli
12 April “Polarisation” with Prof. Kirk Schneider and Prof. Ernesto Spinelli
3 May “Character” with Prof. Robert Romanyshyn and Prof. Ernesto Spinelli
21 June “Opening” with Dr. Yaqui Martinez and Prof. Ernesto Spinelli
19 July “Meaning” with Dr. Jan Resnick and Prof. Ernesto Spinelli
25 October “Invention” with Dr. Betty Cannon and Prof. Ernesto Spinelli
15 November “Hallucination” with Prof. Simon du Plock and Prof. Ernesto Spinelli
13 December “Hysteria” with Bárbara Godoy and Prof. Ernesto Spinelli


Read the full programme here >
Course Organised by:




Therapy Harley Street

Existential Dialogue 2025: "Opening" with Dr. Yaqui Martinez

General Admission

Droitwich Spa

Southampton

Portsmouth

Rotherham

Manchester

Leeds

Newport

Peterborough

Milton Keynes 

Dartford

Paisley

Derby

Birmingham

Luton

Hull

Northampton

Berkshire

Bedford

Liverpool 

Swansea

Essex

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 4 (Foundation Degree Level) - Ireland Level 6
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 4 (Ireland Level 6)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Covers advanced specialised phlebotomy techniques to give you the leading edge as a phlebotomist. Learn to use a wide range of non-routine equipment.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M00 - Introduction:
Learning outcomes, Assumptions and Overview.
M01 - Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to
the advanced course.
M02 - Aspirated and Vacuated Systems:
Open systems (Syringe & Needle), closed systems (Vacutainer & Monovette), Alternative closed systems, Using Monovette - aspiration and evacuated techniques, monovette adapter systems.
M03 - Specialised and Advanced Phlebotomy Equipment:
The centrifuge - overview. Safe operation and use. Managing a centrifuge breakage or spillage.
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at
0 degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
M04 - Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC tests. Roles for phlebotomists performing POC Tests.
M05 - Neonates and Children:
Sample collection from new-born to pre-adult. A detailed overview of legal principles of law including child consent and child protection for phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedures including
microtainers, lancets and capillary tube collection. Detailed heel prick procedure. Paediatric finger prick collection. The life-threatening hazard of over-collecting. Communication techniques in differing age bands.
Consent and the law. Basic principles of lawful consent for neonates and paediatric patients. Child protection.
Detailed analysis of neonatal and paediatric blood collection including Guthrie card collection. Neonatal bottles - colours and tests. Paediatric blood gases collection.
Butterfly needles - when to use. Blood tests during pregnancy. Neonatal blood screening - nine conditions covered. Bilirubin in neonates.
M06 - Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin changes and venepuncture implications. A profile of common
geriatric blood tests. Age related problems. Procedural precautions.
M07 - Special Procedures:
Drawing blood from back of hand. Drawing blood from lower limb veins. Managing the unwilling or difficult patient. Managing the psychiatric patient. Managing the isolated patient. Non-routine blood tests. Managing the latex allergy patient (type 1 and type 4 reactions). Latex indicators. Sample handling - non-routine procedures. Drug trials and research projects.
M08 - Special Tests and Sample Handling Procedures:
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group - collection notes, analytic time, optimal collection time and notes for each group.
M09 - Advanced Phlebotomy Tasks:
Additional procedures. Maintaining POC equipment. Stock control and stock rotation. Quality control. Data entry. Product evaluation. Training and competency evaluation.
M10 - Alternative Environments:
A step-by-step look at non-clinical phlebotomy environments including private testing, DEFRA, forensic and police, cord blood collection, DNA analysis, veterinary services, overseas and volunteering.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM)
MORNING , AFTERNOON OR EVENING SESSION:

1 - Welcome, introductions and overview:
- Classroom - health & safety briefing, schedule overview.
- Virtual Classroom - audio/visual checks and registration. Unpacking and overview of your training kit.
2 - Syringe and Needle (open system): Correct use and applications.
3 - Monovette (open and closed systems):
Using the Monovette system in aspiration mode - correct use and applications.
Using the Monovette system in evacuated mode - correct use and applications.
4 - IR Vein Detector:
Demonstration of the IR vein detector for assisting in detection of difficult veins.
5 - Veins in back of hand:
Detecting suitable veins in the back of the hand.
6 - POC testing:
Point of Care Testing - use of glucose meter to demonstrate a typical POC test procedure. Correct use and overview of other POC test devices.
7 - Using lancets (finger collection)
We look at the correct use of lancets for POC testing and whole blood micro-collection.
8 - Using lancets (heel collection)
We look at the correct use of lancets for neonatal blood spot tests (Guthrie Test).
9 - Capillary collection
Using glass capillary tubes for micro-collection. Correct use and handling.
10 - Microtube collection
Correct use of BD Microtainers (and similar micro-collection bottles) - collection and handling.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Geopace Training

Allied Health

Allied Health Professions (AHP)

Blood Taking

Healthcare Workers

Venepuncture

Phlebotomist

Phlebotomy

Accredited Phlebotomy

Healthcare

The UK's first and only Level 4 qualification in Phlebotomy (equivalent to Ireland Level 6)

    FDSc (Foundation Degree Level) qualification

    Nationally Recognised certificate

    Dually accredited: Open College Network  and CPD

    Covers both aspirated and evacuated systems

    Covers specialised blood collection systems & methods

    Classroom or Virtual Classroom learning options

    Comprehensive Training Kit is provided when booking our Virtual Classroom option (yours to keep)

    Complete your training from beginner to advanced level

    This course either follows on from our Introduction to Phlebotomy Course  or can be combined with our introductory course as part of a course package (see below)

    Available to candidates who have completed (or are currently enrolled to complete) our Introduction to Phlebotomy Course or have previous phlebotomy practical experience.


Advanced Phlebotomy - Skills & Techniques (GPT005)

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(0, 0, 0);">Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Enhanced Reflective Practice:&nbsp;</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Continuous Learning:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Emotional Support:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Feedback and Validation:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Ethical Guidance:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Networking and Collaboration:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.</span><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><br style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><strong style="color: rgb(0, 0, 0); font-weight: 700; box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Professional Accountability:</strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">&nbsp;Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.</span></p>

Peer supervision for clinical hypnotherapists offers several benefits that contribute to their professional growth and development. Here are some key advantages:

Enhanced Reflective Practice: Peer supervision provides an opportunity for hypnotherapists to reflect on their own practice and gain insight into their strengths, weaknesses, and areas for improvement. Through discussions with peers, they can explore different perspectives and approaches, deepening their understanding of their therapeutic work.

Continuous Learning: Engaging in peer supervision allows hypnotherapists to expand their knowledge base by learning from the experiences and expertise of their peers. They can share innovative techniques, new research findings, and emerging trends in the field, fostering a culture of continuous learning and professional development.

Emotional Support: The nature of clinical hypnotherapy can be emotionally demanding, and hypnotherapists may encounter challenging situations or difficult clients. Peer supervision provides a safe and supportive space for therapists to share their experiences, express their concerns, and receive emotional support from others who understand the unique demands of their work.

Feedback and Validation: Peer supervision offers a valuable platform for receiving feedback and validation from fellow professionals. Colleagues can provide constructive criticism, offer fresh perspectives, and help identify blind spots or areas for improvement. This feedback helps hypnotherapists refine their skills and approaches, ultimately enhancing the quality of their clinical practice.

Ethical Guidance: Ethical considerations are crucial in the field of hypnotherapy. Peer supervision provides an opportunity for hypnotherapists to discuss ethical dilemmas they may face and seek guidance from their peers. Collaborative discussions around ethical issues help hypnotherapists maintain professional standards and navigate complex situations.

Networking and Collaboration: Engaging in peer supervision allows hypnotherapists to build a network of professional contacts. This network can lead to collaborative opportunities, referrals, and potential partnerships, enhancing their professional growth and expanding their practice.

Professional Accountability: Peer supervision establishes a sense of accountability among hypnotherapists. When therapists know they will be discussing their work with peers, they are more likely to maintain high standards and engage in self-reflection to ensure the quality of their practice.
Friday peer supervision and practice:* 
Join Zoom Meeting
https://us02web.zoom.us/j/82126559112?pwd=lOsloH5uxTEfYswtgAW0sRzCXg2iv0.1
Meeting ID: 821 2655 9112
Passcode: 086596

The Northern College Of Clinical Hypnotherapy

Clinical Supervision

Hypnotherapist

Professional Development

Peer Supervision for Clinical Hypnotherapists:

Peer supervision for clinical hypnotherapists fosters professional growth through enhanced reflective practice, continuous learning, emotional support, feedback and validation, ethical guidance, networking, and professional accountability.

- **Enhanced Reflective Practice**: Facilitates self-reflection, helping hypnotherapists identify strengths, weaknesses, and areas for improvement through peer discussions.
- **Continuous Learning**: Expands knowledge by sharing innovative techniques, research findings, and emerging trends, promoting ongoing professional development.
- **Emotional Support**: Provides a supportive space for therapists to share experiences and receive emotional support, addressing the emotional demands of the profession.
- **Feedback and Validation**: Offers constructive criticism and fresh perspectives, aiding in skill refinement and improved clinical practice.
- **Ethical Guidance**: Allows discussion of ethical dilemmas and collaborative solutions, ensuring adherence to professional standards.
- **Networking and Collaboration**: Builds professional networks, leading to collaboration, referrals, and partnerships.
- **Professional Accountability**: Encourages high standards and self-reflection through peer discussions, enhancing practice quality.

Peer Supervision.

Loughborough

<div>
		

		<div>
			
			<p>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.</p>
			<div><i></i> 2 x 180mins</div>
			<div><i></i>  £445.00 incl. VAT</div>
			
			
		</div>
	</div>

	

	<div id="filters">
		
		
	</div>

	

    <div>

		
		 
		

		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><h4><span>This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.<br /></span></h4>
<h4><span>We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.<br /></span></h4>
<h4><span>We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.<br /></span></h4>
<h4><span>&gt;We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study. <br /></span></h4>
<p> </p>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
<p> </p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><h3>By the end of the session Participants will be able to:</h3>
<ul>
<li>Define what a Difficult Conversation is.</li>
<li>Describe the benefits of having these conversations and why we often avoid them.</li>
<li>Explain what they can do to prepare for a Difficult Conversation.</li>
<li>List the different stages in the Difficult Conversation process.</li>
<li>Demonstrate their ability to open a Difficult Conversation in a role play situation.</li>
</ul>
<p></p>

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
2 x 180mins £445.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.
We will look at what constitutes a Difficult Conversation; the negative feelings that these types of situations generate which can lead to avoidance; and the benefits to both parties of talking and seeking a positive outcome.
We will move on to explore the conversation itself in terms of preparation; the process including the opening which is the part which people often find the hardest.
>We will finish the session off by giving the participants the opportunity to experience the opening through a rolling role play using a case study.
 
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

Modules/Lessons

By the end of the session Participants will be able to:
Define what a Difficult Conversation is.
Describe the benefits of having these conversations and why we often avoid them.
Explain what they can do to prepare for a Difficult Conversation.
List the different stages in the Difficult Conversation process.
Demonstrate their ability to open a Difficult Conversation in a role play situation.


Mpi Learning - Professional Learning And Development Provider

This session is for anyone who is faced with a difficult situation at work which would benefit from having a positive and mutually beneficial resolution.

Handling Difficult Conversations

<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2>Description</h2>		</div>
				</div>
				<div>
				<div>
			<p>The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.</p>		</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<h2>Learning outcome</h2>
				</div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Understand the circumstances that lead to difficult conversations.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn ways of handling difficult conversations.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Understand how to use empathy to facilitate a conversation.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Ask open and supportive questions.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Use tone and body language to great effect.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Handle challenges whilst remaining calm.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn how to reach an agreement and close the conversation gracefully.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
				<div>
			<div>
					<div>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
																					</div>
				</div>
				</div>
				<div>
				<div>
			<h2>Requirements</h2>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course. </span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<h2>Why should I take this course?</h2>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>High-quality e-learning content. </span>
									</li>
								<li>
											<span>
													</span>
										<span>Course completion certificate.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Learn practical ways of handling difficult conversations.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Recognize the warning signs of impending aggression.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Communicate effectively in order to build stronger relationships and better outcomes.</span>
									</li>
								<li>
											<span>
													</span>
										<span>Perfect course for managers who are responsible to help every team member improve.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section><div>
                            <div>
                                <h2>Course Curriculum</h2>
                            </div>
                            			<div>
				

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"><strong>Introduction</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Introduction - Welcome from Alan Stevens</td>
					<td><span>FREE</span> </td>
					<td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Difficult Conversations</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Why Are Some Conversations Difficult?</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Preparation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Set-Up and Room Layout</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Start the Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Active Listening and Responding</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Ask Open and Supportive Questions</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Focus on Facts, Not Personalities</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Use of Tone and Body Language</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Exploring Alternative Solutions</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Handling Challenge</td><td><span>🕐 00:03:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>How to Close a Difficult Conversation</td><td><span>🕐 00:02:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Conclusions</strong></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Summary - What We've Covered</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td>▶</td>
					<td>Thank You and Next Steps</td><td><span>🕐 00:01:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Mock Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Final Exam</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Managing Difficult Conversations</td><td><span>🕐 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4"><strong>Order Your Certificate</strong></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Order Your Certificate</td><td><span>🕐 00:00:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
		                        </div>

Description
The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. Difficult conversations are a significant part of every leader's job.
Learning outcome
Understand the circumstances that lead to difficult conversations.
Learn ways of handling difficult conversations.
Understand how to use empathy to facilitate a conversation.
Ask open and supportive questions.
Use tone and body language to great effect.
Handle challenges whilst remaining calm.
Learn how to reach an agreement and close the conversation gracefully.
Requirements
Learners of all backgrounds and qualifications looking for relevant qualifications can enroll in this course.
Why should I take this course?
High-quality e-learning content.
Course completion certificate.
Learn practical ways of handling difficult conversations.
Recognize the warning signs of impending aggression.
Communicate effectively in order to build stronger relationships and better outcomes.
Perfect course for managers who are responsible to help every team member improve.
Course Curriculum
Introduction			
▶	Introduction - Welcome from Alan Stevens	FREE	🕐 00:02:00
Difficult Conversations			
▶	Why Are Some Conversations Difficult?	🕐 00:02:00
▶	Preparation	🕐 00:02:00
▶	Set-Up and Room Layout	🕐 00:03:00
▶	How to Start the Conversation	🕐 00:02:00
▶	Active Listening and Responding	🕐 00:02:00
▶	Ask Open and Supportive Questions	🕐 00:02:00
▶	Focus on Facts, Not Personalities	🕐 00:01:00
▶	Use of Tone and Body Language	🕐 00:02:00
▶	Exploring Alternative Solutions	🕐 00:01:00
▶	Handling Challenge	🕐 00:03:00
▶	How to Close a Difficult Conversation	🕐 00:02:00
Conclusions			
▶	Summary - What We've Covered	🕐 00:01:00
▶	Thank You and Next Steps	🕐 00:01:00
Mock Exam			
	Mock Exam - Managing Difficult Conversations	🕐 00:20:00
Final Exam			
	Final Exam - Managing Difficult Conversations	🕐 00:20:00
Order Your Certificate			
	Order Your Certificate	🕐 00:00:00

Skill Up

Online Course Marketing

Meeting Skills

Master Your Emotions

Counselling Skills

Dealing With Difficult Customers

Management Skills

Description The Managing Difficult Conversation course is an attempt to demonstrate how to master difficult conversations at work. In particular,

Managing Difficult Conversations

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Do you avoid difficult conversations?&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Maybe you avoid certain topics or uncomfortable conversations with certain people.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Whatever the reason, avoiding &#39;clearing the air&#39; will almost always have long term, negative consequences. Even if you can&#39;t see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">During this two hour session, we will look at:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">What is a difficult conversation?</li><li fr-original-style="" style="box-sizing: border-box;">What makes difficult conversations even more difficult?</li><li fr-original-style="" style="box-sizing: border-box;">How to prepare for difficult conversations</li><li fr-original-style="" style="box-sizing: border-box;">Understanding and managing emotions - awareness</li><li fr-original-style="" style="box-sizing: border-box;">Seeking help</li><li fr-original-style="" style="box-sizing: border-box;">Providing constructive feedback</li></ul><div fr-original-style="" style="box-sizing: border-box;">After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.&nbsp;</div><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p>

Do you avoid difficult conversations? 
Maybe you avoid certain topics or uncomfortable conversations with certain people. 
Whatever the reason, avoiding 'clearing the air' will almost always have long term, negative consequences. Even if you can't see the impact of not dealing with the pressing issue, the resentment can build up until one day, someone will explode. 
During this two hour session, we will look at:
What is a difficult conversation?
What makes difficult conversations even more difficult?
How to prepare for difficult conversations
Understanding and managing emotions - awareness
Seeking help
Providing constructive feedback
After the session, you will be able to recognise your own barriers to approaching difficult conversations, prepare for meetings to minimise negative outcomes and manage emotions, both yours and the other persons more effectively.



Neupauer Ltd

Conflict Resolution

Conflict Management

Workplace Communication

Business Relationship Management (BRM)

Communication Skills

Do you avoid difficult conversations? 
"When you avoid them you trade short term discomfort for long-term dysfunction."
Is it worth it? Join our session to learn how to tackle difficult conversations 


How to tackle difficult conversations 

<p>Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.</p><h3>Learning Objectives</h3><p>Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer</p><h3>Target Audience</h3><p>Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams</p>

Difficult customers may not be angry, but difficult to work with for a variety of reasons. We will help you to determine the customer's difficult behavioral 'type' and work with an appropriate strategy. View challenging customers as an opportunity to shine, be your best, and set a great service example.
Learning Objectives
Describe seven types of difficult customers, Apply strategies for working with each type of difficult customer
Target Audience
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Chart Learning Solutions

Difficult Situations: Dealing with Difficult Customers

<p id="isPasted" style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;">LOOKING FOR:</strong> ADULT FICTION</p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Louise Buckley</span></strong><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"> </span> <span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin&rsquo;s <em fr-original-style="" style="box-sizing: border-box;">When All is Said</em>, which spent five weeks at number one in Ireland and sold into 17 territories.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Louise is looking for:-</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Literary and upmarket fiction</strong> that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think <em fr-original-style="" style="box-sizing: border-box;">Shuggie Bain</em> by Douglas Stuart, <em fr-original-style="" style="box-sizing: border-box;">My Name is Leon</em> by Kit de Waal or <em fr-original-style="" style="box-sizing: border-box;">Boys Don&rsquo;t Cry</em> by F&Iacute;ona Scarlett).</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Irish literary and book club fiction</strong>. Think Claire Keegan, Louise Kennedy or Anne Griffin.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">In <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">commercial fiction</strong> she loves novels set during the Second World War, such as <em fr-original-style="" style="box-sizing: border-box;">The Nightingale</em> by Kristin Hannah, <em fr-original-style="" style="box-sizing: border-box;">The Beekeeper of Aleppo</em> by Christi Lefteri or <em fr-original-style="" style="box-sizing: border-box;">The Midwife of Auschwitz</em> by Anna Stuart. Louise recently read and loved <em fr-original-style="" style="box-sizing: border-box;">The Last List of Mabel Beaumont</em> by Laura Pearson and would love to see anything in the same &lsquo;older person going on a journey&rsquo; category, a more recent <em fr-original-style="" style="box-sizing: border-box;">The Unlikely Pilgrimage of Harold Fry</em>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Louise had a lot of fun publishing a &lsquo;pet fiction&rsquo; novel as an editor (<em fr-original-style="" style="box-sizing: border-box;">Molly and the Cat&nbsp;Caf&eacute;</em>) and would love to find an author who can write an <em fr-original-style="" style="box-sizing: border-box;">Alfie the Doorstep Cat/Dog</em>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">She has a soft spot for novels featuring <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">time-travel or parallel universes</strong>, a &lsquo;what if&rsquo; that plays around with conventions. At the literary end this would be books like <em fr-original-style="" style="box-sizing: border-box;">Life After Life</em> by Kate Atkinson, <em fr-original-style="" style="box-sizing: border-box;">The Shining Girls</em> by Lauren Beukes or <em fr-original-style="" style="box-sizing: border-box;">This is How You Lose the Time War</em> by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved <em fr-original-style="" style="box-sizing: border-box;">Wrong Place, Wrong Time</em> by Gillian McAllister, <em fr-original-style="" style="box-sizing: border-box;">Dark Matter</em> by Blake Crouch and <em fr-original-style="" style="box-sizing: border-box;">Oona Out of Order</em> by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think <em fr-original-style="" style="box-sizing: border-box;">Rivers of London</em> by Ben Aaronovitch, <em fr-original-style="" style="box-sizing: border-box;">Threadneedle</em> by Cari Thomas, <em fr-original-style="" style="box-sizing: border-box;">A Discovery of Witches</em> by Deborah Harkness or <em fr-original-style="" style="box-sizing: border-box;">The Gifts</em> by Liz Hyder. And also cosy fantasy in the vein of <em fr-original-style="" style="box-sizing: border-box;">Legends and Lattes</em> or<em fr-original-style="" style="box-sizing: border-box;">&nbsp;The House in the Cerulean Sea</em>.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Cosy or humorous crime</strong>. Recently, Louise absolutely loved <em fr-original-style="" style="box-sizing: border-box;">Over My Dead Body</em> by Maz Evans. When she was an editor Louise published the hit <em fr-original-style="" style="box-sizing: border-box;">Luckiest Girl Alive</em> by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like <em fr-original-style="" style="box-sizing: border-box;">My Sister, the Serial Killer</em> by Oyinkan Braithwaite.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">More generally, Louise would also love to see novels with a disabled protagonist or someone (like myself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a &lsquo;beating the system&rsquo; narrative.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><u fr-original-style="" style="box-sizing: border-box;">Louise is NOT looking for</u>:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-romance</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-romantasy</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-epic, traditional fantasy</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-space opera</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-straightforward women&rsquo;s fiction</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-children&rsquo;s fiction of any kind</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">-non-fiction</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong id="isPasted" style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document.</span></strong>
</p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">(</span><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email</span> <a href="mailto:agent121@iaminprint.co.uk" style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto; font-size: var(--font-size);" fr-original-style="box-sizing: border-box; text-decoration: inherit; cursor: pointer; user-select: auto;">agent121@iaminprint.co.uk</a> <span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">to apply, outlining your case for this option which is offered at the </span></em><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);"><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">discretion of&nbsp;</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print)</em>.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">By booking you understand you need to conduct an internet connection test with<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;</strong><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Pr</em><em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">int</em> prior to the event. You also agree to email your material in one document to reach <em fr-original-style="" style="box-sizing: border-box;">I Am In Print</em> by the stated submission deadline and note that <em style="box-sizing: border-box;" fr-original-style="box-sizing: border-box;">I Am In Print</em> take no responsibility for the advice received during your agent meeting.</span></p><p style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" fr-original-style="box-sizing: border-box; font-size: 16px; color: var(--text); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: 700;" fr-original-style="box-sizing: border-box; font-weight: 700;"><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The submission deadline is: Tuesday 1 October 2024</span></strong></p>

LOOKING FOR: ADULT FICTION

Louise Buckley  has worked in publishing for well over a decade. She was inspired to enter the publishing industry after completing an MA in Creative Writing and then spent a hugely enjoyable year working as a bookseller for Waterstones, wishing that she could have a hand in publishing books.

After a year working at Dorling Kindersley, she then spent almost five years working in the commercial fiction division at Pan Macmillan, where she published a mix of commercial bestsellers and award-winning authors.

Most recently, she was an Associate Literary Agent at Zeno Agency Ltd. As an agent she represented a roster of commercial and literary fiction, including Anne Griffin’s When All is Said, which spent five weeks at number one in Ireland and sold into 17 territories.

She is delighted to be working with Hannah at Hannah Sheppard Literary Agency.
Louise is looking for:-

Literary and upmarket fiction that focusses on the underdog, the repressed, the suppressed. Louise is especially interested in novels that represent working-class people or children going through difficult circumstances (think Shuggie Bain by Douglas Stuart, My Name is Leon by Kit de Waal or Boys Don’t Cry by FÍona Scarlett).

Irish literary and book club fiction. Think Claire Keegan, Louise Kennedy or Anne Griffin.

In commercial fiction she loves novels set during the Second World War, such as The Nightingale by Kristin Hannah, The Beekeeper of Aleppo by Christi Lefteri or The Midwife of Auschwitz by Anna Stuart. Louise recently read and loved The Last List of Mabel Beaumont by Laura Pearson and would love to see anything in the same ‘older person going on a journey’ category, a more recent The Unlikely Pilgrimage of Harold Fry.
Louise had a lot of fun publishing a ‘pet fiction’ novel as an editor (Molly and the Cat Café) and would love to find an author who can write an Alfie the Doorstep Cat/Dog.

She has a soft spot for novels featuring time-travel or parallel universes, a ‘what if’ that plays around with conventions. At the literary end this would be books like Life After Life by Kate Atkinson, The Shining Girls by Lauren Beukes or This is How You Lose the Time War by Amal El-Mohtar and Max Gladstone. At the more commercial end Louise loved Wrong Place, Wrong Time by Gillian McAllister, Dark Matter by Blake Crouch and Oona Out of Order by Martina Montimore. She also enjoys novels set in the real world but featuring a hefty dose of magic or the supernatural. They can be commercial or literary, present-day or historical. Think Rivers of London by Ben Aaronovitch, Threadneedle by Cari Thomas, A Discovery of Witches by Deborah Harkness or The Gifts by Liz Hyder. And also cosy fantasy in the vein of Legends and Lattes or The House in the Cerulean Sea.

Cosy or humorous crime. Recently, Louise absolutely loved Over My Dead Body by Maz Evans. When she was an editor Louise published the hit Luckiest Girl Alive by Jessica Knoll and would love to represent incisive, intelligent suspense written by authors such as Jessica Knoll and Gillian Flynn, or something a little more subversive and blackly comic like My Sister, the Serial Killer by Oyinkan Braithwaite.
More generally, Louise would also love to see novels with a disabled protagonist or someone (like herself) who is living with an invisible disability. As an ex-primary school teacher, she also warmly welcomes submissions from teachers, especially if the submission falls into one of the other categories she has listed. Following-on from this, she enjoys reading stories that follow a ‘beating the system’ narrative.

Horror. Louise is currently really enjoying the horror resurgence and would love some more horror for her list. She is looking for all types of horror from the more literary, suspenseful horror along the lines of Andrew Michael Hurley to the more commercial like Witchcraft for Wayward Girls by Grady Hendrix. Louise is also a big fan of horror mash-ups, especially body transformation horror such as Nightbitch, and horror mixed with, say, vampires, in the vein of Hungerstone or The Lamb. She would also love to see some dark academia. Think If We Were Villains or In My Dreams I Hold a Knife, and is a huge fan of gothic horror, so would love to see something that’s a modern-day Shirley Jackson or Rebecca.

Louise is NOT looking for:
-romance
-romantasy
-epic, traditional fantasy
-space opera
-straightforward women’s fiction
-children’s fiction of any kind
-non-fiction

Louise would like you to submit a covering letter, 1 page synopsis and the first three chapters or 5,000 words of your manuscript in a single word document, whichever is shorter.

(In addition to the paid sessions, Louise is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). 

By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting.

The submission deadline is: Wednesday 25th June 2025

I Am In Print

Fiction Writing

SOLD OUT! 2nd July Louise Buckley #Agent121. Looking for: ADULT FICTION

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Managing Difficult Employees</span></strong></p>

<p style="font-size: 16px; color: rgb(255, 0, 0); box-sizing: border-box;" fr-original-style="font-size: 16px; color:#FF0000;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">STOP Press: New Website promotion: RRP &pound;69, Offer price just &pound;12.99!</strong>
<br fr-original-style="" style="box-sizing: border-box;">(Limited period only.)</p>

<p style="font-size: 16px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">As with all ZandaX courses, you can return to re-run, review and revise as often as you like!</em></strong><em fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;">(12 month unlimited single user license)</em></p>

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Objectives:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">After taking this course, you&#39;ll be able to:</p>
<li fr-original-style="" style="box-sizing: border-box;"> Identify difficult employee types
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Use strategies to manage DEFLECTORS
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Use strategies to manage NON-TEAM PLAYERS
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Use strategies to manage NEGATIVE PERSONALITIES
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Use strategies to manage TROUBLE MAKERS
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Apply these strategies to problems you may have at the moment

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Here&#39;s a great new course that every line manager will value!</span></strong></p>

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">That&#39;s because although most employees are absolutely fine, and some are great, there&#39;s often a small contingent who cause more trouble than the rest combined!
<br fr-original-style="" style="box-sizing: border-box;">These people can present real problems because while their actions are often minor -- or "under the radar" -- their effect is negative, long term -- and destabilizing.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><em fr-original-style="" style="box-sizing: border-box;">This course has been created to solve this problem!</em></strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&#39;s written by people with many years of experience in handling these situations, and every one of our many scenarios has solutions that have been used -- with success -- in real life.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">It&#39;s also deliberately structured so that you can use it to address the difficult people you need to deal with right now.</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">And of course, you can use its lessons as a permanent guide to managing difficult people for many years to come!</p>
<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Learn How to Deal With Difficult Employees</span></strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">This course has been designed to help anyone who manages staff to deal with the difficult employees that make life more difficult than necessary, and to do so in a positive and productive way.</p>

<ul fr-original-style="" style="box-sizing: border-box;">
<li fr-original-style="" style="box-sizing: border-box;">First we show you the most common types of <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Deflectors </strong>- that&#39;s people who don&#39;t share your ideas of team effort, and whose lack of dedication can only sap the strength of your team.</li>
<li fr-original-style="" style="box-sizing: border-box;">Then we move on to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Non-Team Players</strong>. These people may contribute, but they also have their own personal agendas.</li>
<li fr-original-style="" style="box-sizing: border-box;">Next, it&#39;s <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Negative Personalities</strong>: how to prevent the different types of these people from dragging down your team&#39;s morale.</li>
<li fr-original-style="" style="box-sizing: border-box;">Finally, it&#39;s <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Trouble Makers</strong>. Here, we don&#39;t mean the types of outright rebels who can be dealt with through a disciplinary process, but the more insidious type, who work away from your gaze and sow discontent and disorder. They can often be beaten quite easily!</li>
</ul>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You should find many ideas in this course to help you, now and in the future, to take situations that often feel frustrating and turn them into positive outcomes.</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Target Audience:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
If you manage a team, you will encounter difficult employees along the way, some of whom can leave you lost for ideas. So if you want to solve a current problem, or gear up to be able to deal with problem people in the future, then this course is for you!
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Pre-Course Requirements</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">
There are no prior requirements, and even if you don&#39;t manage a team, you may enjoy seeing how difficult employees affect a team -- and how to deal with them.
</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Career Path:</strong></p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Just think:</strong> how will your management career benefit if you are not distracted by the kind of staff members who just seem to make things so much more difficult than they should be?</p>

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Learn how to identify - and deal with - these people, in a simple, structured way that will solve a lot of your problems, now and well into the future!</p>

<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

<p style="font-size: 18px; color: var(--text); box-sizing: border-box;" fr-original-style="font-size: 18px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Outline:</strong></p>

</li>
<li fr-original-style="" style="box-sizing: border-box;"> Module Introduction &amp; Workbook Download
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Why Are People Difficult?
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Managing DEFLECTORS
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Managing NON-TEAM PLAYERS
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Managing NEGATIVE PERSONALITIES
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Managing TROUBLE MAKERS
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Solving Your Problems
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Key Takeaways
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Module Test
</li>
<li fr-original-style="" style="box-sizing: border-box;"> Course Wrap Up

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">[NOTE: An interactive workbook is provided to support your learning]</p>
</li>

Managing Difficult Employees
STOP Press: New Website promotion: RRP £69, Offer price just £12.99!

(Limited period only.)
As with all ZandaX courses, you can return to re-run, review and revise as often as you like!
(12 month unlimited single user license)
Course Objectives:
After taking this course, you'll be able to:
Identify difficult employee types
Use strategies to manage DEFLECTORS
Use strategies to manage NON-TEAM PLAYERS
Use strategies to manage NEGATIVE PERSONALITIES
Use strategies to manage TROUBLE MAKERS
Apply these strategies to problems you may have at the moment  Here's a great new course that every line manager will value! That's because although most employees are absolutely fine, and some are great, there's often a small contingent who cause more trouble than the rest combined!

These people can present real problems because while their actions are often minor -- or "under the radar" -- their effect is negative, long term -- and destabilizing. This course has been created to solve this problem! It's written by people with many years of experience in handling these situations, and every one of our many scenarios has solutions that have been used -- with success -- in real life. It's also deliberately structured so that you can use it to address the difficult people you need to deal with right now. And of course, you can use its lessons as a permanent guide to managing difficult people for many years to come!
 Learn How to Deal With Difficult Employees This course has been designed to help anyone who manages staff to deal with the difficult employees that make life more difficult than necessary, and to do so in a positive and productive way. 
First we show you the most common types of Deflectors - that's people who don't share your ideas of team effort, and whose lack of dedication can only sap the strength of your team.
Then we move on to Non-Team Players. These people may contribute, but they also have their own personal agendas.
Next, it's Negative Personalities: how to prevent the different types of these people from dragging down your team's morale.
Finally, it's Trouble Makers. Here, we don't mean the types of outright rebels who can be dealt with through a disciplinary process, but the more insidious type, who work away from your gaze and sow discontent and disorder. They can often be beaten quite easily!
 You should find many ideas in this course to help you, now and in the future, to take situations that often feel frustrating and turn them into positive outcomes.  Target Audience: 
If you manage a team, you will encounter difficult employees along the way, some of whom can leave you lost for ideas. So if you want to solve a current problem, or gear up to be able to deal with problem people in the future, then this course is for you!
  Pre-Course Requirements 
There are no prior requirements, and even if you don't manage a team, you may enjoy seeing how difficult employees affect a team -- and how to deal with them.
  Career Path: Just think: how will your management career benefit if you are not distracted by the kind of staff members who just seem to make things so much more difficult than they should be? Learn how to identify - and deal with - these people, in a simple, structured way that will solve a lot of your problems, now and well into the future!  Course Outline:
Module Introduction & Workbook Download
Why Are People Difficult?
Managing DEFLECTORS
Managing NON-TEAM PLAYERS
Managing NEGATIVE PERSONALITIES
Managing TROUBLE MAKERS
Solving Your Problems
Key Takeaways
Module Test
Course Wrap Up [NOTE: An interactive workbook is provided to support your learning]

ZandaX

Sales Manager

Team Leading

Team Leader

Sales Management

Team Management

Learn positive ways to manage the difficult members in your team. 
Includes how to manage deflectors, non-team players, negative personalities, trouble makers and more

Managing Difficult Employees

<h3><b>Overview</b></h3><p> </p><p><span>With the ever-increasing demand for difficult conversation in workplace in personal &amp; professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.</span></p><p> </p><p><span>Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.</span></p><p> </p><p><span>The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!</span></p><p> </p><p><span>Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.</span></p><p> </p><h3><b>Who is this course for?</b></h3><p> </p><p><span>While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:</span></p><ol><li><span>Anyone looking for the basics of difficult conversation in workplace,</span></li><li><span>Jobseekers in the relevant domains,</span></li><li><span>Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace,</span></li><li><span>Anyone looking for a certificate of completion on doing an online training on this topic,</span></li><li><span>Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge,</span></li><li><span>Anyone with a general interest/curiosity</span></li></ol><p> </p><h3><b>Career Path</b></h3><p> </p><p><span>This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. </span></p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1 - Introduction to Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2 - Preparation for a Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Preparation for a Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3 - Tools to Effectively Engaging in a Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Tools to Effectively Engaging in a Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4 - Steps for a Successful Difficult Conversation</h4><div><div><ul><li><div>
<span></span><h5>
Steps for a Successful Difficult Conversation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5 - Getting Outcome-Oriented</h4><div><div><ul><li><div>
<span></span><h5>
Getting Outcome-Oriented</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6 - Effective Management of Emotions</h4><div><div><ul><li><div>
<span></span><h5>
Effective Management of Emotions</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7 - When the Conversation Ends</h4><div><div><ul><li><div>
<span></span><h5>
When the Conversation Ends</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8 - Wrapping Up</h4><div><div><ul><li><div>
<span></span><h5>
Wrapping Up</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

Overview
 
With the ever-increasing demand for difficult conversation in workplace in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in difficult conversation in workplace may be.
 
Learning about difficult conversation in workplace or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in difficult conversation in workplace. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on difficult conversation in workplace is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.
 
The self-paced online learning methodology by compete high in this Difficult Workplace Conversation course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!
 
Instead of searching for hours, enrol right away on this Difficult Workplace Conversation course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.
 
Who is this course for?
 
While we refrain from discouraging anyone wanting to do this Difficult Workplace Conversation course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it:
Anyone looking for the basics of difficult conversation in workplace,
Jobseekers in the relevant domains,
Anyone with a ground knowledge/intermediate expertise in difficult conversation in workplace,
Anyone looking for a certificate of completion on doing an online training on this topic,
Students of difficult conversation in workplace, or anyone with an academic knowledge gap to bridge,
Anyone with a general interest/curiosity
 
Career Path
 
This Difficult Workplace Conversation course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. 

Course Curriculum
Module 1 - Introduction to Difficult Conversation
Introduction to Difficult Conversation

00:00
Module 2 - Preparation for a Difficult Conversation
Preparation for a Difficult Conversation

00:00
Module 3 - Tools to Effectively Engaging in a Difficult Conversation
Tools to Effectively Engaging in a Difficult Conversation

00:00
Module 4 - Steps for a Successful Difficult Conversation
Steps for a Successful Difficult Conversation

00:00
Module 5 - Getting Outcome-Oriented
Getting Outcome-Oriented

00:00
Module 6 - Effective Management of Emotions
Effective Management of Emotions

00:00
Module 7 - When the Conversation Ends
When the Conversation Ends

00:00
Module 8 - Wrapping Up
Wrapping Up

00:00

269 Courses in Coventry

Cyber Security Overview 1 Day Training in Coventry

By Mangates

Communication Skills 1 Day Training in Coventry

By Mangates

Practical Sales Skills 1 Day Workshop in Coventry

By Mangates

Report Writing 1 Day Training in Warwick

By Mangates

Emotional intelligence 1 Day Training in Warwick

By Mangates

The Art of Staying Calm: Anger Management in Action 1 Day Workshop in Warwick

By Mangates

Time Management 1 Day Training in Warwick

By Mangates

Human Resource Management 1 Day Training in Warwick

By Mangates

Human Resource Management 1 Day Training in Aberdeen

By Mangates

Cyber Security Overview 1 Day Training in Warwick

By Mangates

Search By Location