537 Courses in Coventry

Appointed Person (N401)

Overview Account Management is an important role within any organisation. Account Managers are responsible for nurturing customer relationships and increasing sales with their organisation’s key customers. The Account Manager will usually act as a first point of contact for clients; responding to complaints, purchases, project requests and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This one day course can help them learn the key skills they need. Description Build a strong account management team that are able to effectively manage customer relationships and drive sales The role of account manager is both important and demanding. The account manager acts as the ‘face’ of the business and should professionally represent the business by creating a strategy for success and delivering a high level of customer service. Account managers need to be effective communicators, needing to both engage with the client and also develop internal relationships to ensure promises are delivered upon. Another key responsibility of the account manager is to identify business opportunities and help drive business results for their company. Account Management can be a very challenging role depending on the number of clients, the range of industries the clients represent, and the nature and attitude of the client. The main focus of the role is to provide continual client service to clients, this may include quarterly or annual business reviews, additions to the account in terms of extra services supplied plus face-to-face and online meetings, on a regular basis. The Account Manager will also be responsible for delivering high levels of client service to ensure that clients do not leave and will need to create a strategy around this. This strategy will depend on the type of client in terms of size of the business commitment, Key Performance Indicators plus contractual agreements which may dictate the framework for the relationship. Building a personal relationship as well as a business one is key to becoming an effective Account Manager. After all, “It is easier to fire a business associate or employee than it is to fire a friend”. Why should people attend this training course? Well, just imagine if your employees were better able to: Build effective business relationships with clients and help drive sales performance. Add value to clients and help ensure their requirements are met or exceeded. Measure the performance of their key accounts and adapt their approach accordingly. Understand the key attributes required for success and work on developing them. Set a strategy for sales success and create action plans for pre-defined goals. Monitor and measure their own performance and set their own targets. Ultimately, this training course will help employees to focus on what is required to succeed in the role of account manager, building a strategy with clear actions and helping the organisation to business success. Who is this course for? This Account Management training course is for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships and in turn increasing business performance and sales success. Requirements for Attendance Prior sales experience is recommended, but an awareness of the sales process as a minimum will suffice.

EFT, Emotional Freedom Techniques, often known as Tapping, is a cutting-edge therapeutic skill dating from the 1990s that many therapists are learning. Therapists may have originally studied counselling, CBT (Cognitive Behavioural Therapy), psychotherapy, hypnotherapy, or one of a number of therapy modalities, and they then learn EFT, or Tapping, in order to improve their offering to their clients. The reason is twofold: 1. The relatively fast, thorough, and long-lasting results – 2. The client is empowered with an easy to use self-help should they wish to use it in-between sessions.

NPORS Shunter Vehicle (N243)

The IMI Four Wheel Alignment course is 2 1/2 days in duration and is aimed at Technicians involved with carrying out light vehicle wheel alignment. It is advised that candidates should have a minimum of 3 months practical wheel alignment experience but courses of longer duration can be arranged for those people requiring it. Successful candidates will receive an IMI Quality Approved Award in Steering & Wheel alignment. As well as being recognised throughout the Motor Industry, this qualification will also count towards the NTDA tyre Technician Professional Development Scheme’s Licenced Retail Tyre Technician licence. PLEASE NOTE THIS COURSE FOCUSES ON THE FUNDAMENTALS OF WHEEL ALIGNMENT AND NOT ON ANY PARTICULAR TYPE OF WHEEL ALIGNMENT EQUIPMENT. Course Details: Classroom based theory session Workshop practice session Examination and assessment Course Fees £499.00 + VAT Per Candidate *Please contact us for group rates and onsite training Course Content Theoretical Health & Safety Components, functions & Layout of vehicle steering systems Steering angles and how they work together Common faults associated with steering systems 4 wheel alignment Practical Pre-alignment vehicle inspection. Carry out 4 wheel alignment. Carry ou a thrust angle alignment IMI assessment and test A multi-choice theory question paper Two practical assessments, observed by an IMI approved assessor.   What’s included Fully qualified and experienced trainer Course booklet Examinations Fees and Certification One year IMI membership To find out more, please use the live chat function, visit our contact page or call us on 024 76325880

NPORS Dozer (N215)

NPORS Piling Rig (N221)

This course presents an approach for dealing with security and privacy throughout the entire software development lifecycle. You will learn about vulnerabilities that undermine security, and how to identify and remediate them in your own projects.

If you want to improve your or your team ability to have the best approach to personal development, feel free to check out my Training course focusing on continuous improvement.

NPORS Excavator 180 (N201)