3064 Courses in Caterham

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Learn the art of lash lifting, providing your clients with a fantastic alternative to lash extensions. Lash lifting is a revolutionary technique that enhances the natural beauty of the lashes, giving them a stunning lift and curl that lasts for weeks.

Recruiting great people to our organisations is the key to high performance and sustainable business success.

Learn how to style your space like a pro at our Interior Design Course starting on April 15, 2024,

To better equip care organisations and their amazing, hardworking staff in this fight, we offer the Essentials of Sepsis Recognition & Escalation For Care & Support Staff course. This face to face training course delivered by experienced healthcare professionals arms care and support staff with the necessary knowledge, skills and confidence to identify individuals at risk of sepsis, recognise its early signs, and escalate care effectively when they suspect sepsis. With our CQC compliant course, you'll be better prepared to help those at risk. Learners will receive an NR Medical Training/UK Sepsis Trust certificate which is valid for 1 year and a summary of elements covered throughout the course.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want to improve your or your team ability to lead a team successfully, feel free to check out my Training course focusing on the keys to success to effective Leadership.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

If you want to improve your or your team ability to have the best approach to personal development, feel free to check out my Training course focusing on continuous improvement.

If you want to improve your or your team ability to resolve and reduce conflicts, feel free to check out my Training course focusing on conflict resolution.