1809 Courses in Cardiff

Project Stakeholder Relationship Skills: In-House Training This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories Apply the most appropriate interpersonal relationship skills to the different categories of relationships Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle What you Will Learn Examine traditional and non-traditional ways to identify and assess stakeholders Explain how competence, character, and trust lead to project success and strong relationships with stakeholders Utilize 'Embodied Leadership' skills to build stakeholder relationships Apply stakeholder engagement best practices to case study and real-life scenarios Getting Started Stakeholders and project success Stakeholder management research Managing stakeholder relationships Identifying Stakeholders Stakeholder categories Stakeholder relationships across the project life cycle Tools and techniques for identifying stakeholders Assessing Stakeholders Assessing stakeholder relationships Recognizing stakeholder attitudes toward the project Analyzing stakeholders Using other types of stakeholder assessments Building Stakeholder Relationships The importance of psychological safety Building trust and getting results The anatomy of trust Navigating Challenging Situations Dynamics of conflict Responding to conflict Managing difficult conversations

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

Learning Coach Qualification – is it right for me? A Learning Coach plays a vital role in guiding and supporting young people in their educational journey, helping them develop a range of skills and attributes that contribute to successful learning, personal growth, and future success. Pursuing a qualification to become a qualified Learning Coach is beneficial for enhancing skills, credibility, and effectiveness in supporting learners’ development. It provides a foundation of knowledge and expertise that contributes to successful coaching experiences. This qualification consists of three units (two mandatory, 1 optional). Please see the Agored Cymru website for full course information, where you can choose the units to suit the needs of your staff. It will cover the following: Young People’s Development: Factors influencing learning, motivation, and barriers to learning. Learning Styles and Inclusive Planning: Learning styles vs. Universal Design for Learning (UDL), planning for inclusive learning. Reflective Practice: Comparison of reflection models, engaging in reflective practice. Coaching for Learning: Communication and coaching skills, coaching models, functions of Learning Coaching Assessing Young People: Interview skills, communication styles, assessing achievements and barriers to learning. Developing Learning Pathways: Coordinating individualised learning pathways, engaging young people in goal-setting Further Information This course spans six months and covers various aspects of Learning Coaching, including understanding learning processes, personal and emotional factors affecting learning, coaching techniques, reflective practice, communication skills, inclusive planning, assessment, and the coordination of individualised learning pathways. Students will engage in assignments, reflective journals, case studies, and portfolio building to demonstrate their understanding and application of the concepts and skills covered in the course. Learning Outcomes Professional Competence: A formal qualification ensures that Learning Coaches have a solid understanding of best practices, theories, and methodologies in the field of education and coaching. It provides them with the necessary knowledge and skills to effectively support learners in their development. Credibility: Having a recognised qualification enhances the Learning Coach’s credibility and reputation. It demonstrates their commitment to their role and their ability to provide high-quality guidance and support. Improved Effectiveness: Learning Coaches who have undergone formal training are better equipped to assess learners’ needs, design personalised learning plans, and provide targeted support. This leads to more effective coaching outcomes. Personal Growth: Going through a qualification process often involves self-reflection, skill development, and continuous learning. This contributes to the personal growth and professional development of the Learning Coach. Network and Community: Enrolling in a qualification program provides Learning Coaches with the opportunity to connect with other professionals in the field. This network can offer support, resources, and collaboration opportunities.

This course covers all relevant health and safety laws including Working at Height Regulations 2005.

This course covers the role of the designated fire marshal. It also gives you the opportunity to...

Couples therapy assessment calls Conflict analysation Resolve interpersonal conflicts Introspection tests and history analysis Recognise perceptions,values,core principles Couples therapy exercises and training Guidance, directional tasks and mediation process Dating advice and relationship advice Couples therapy near me Face to face or video Couples therapy is available in three modes phone, zoom or face to face https://relationshipsmdd.com/product/m-d-d-couples-therapy-6-session-package/

Overview This one day course is designed for anyone that deals with telephone sales in either an inbound or outbound call environment. Description The telephone has become a critical tool in obtaining sales in today’s competitive market, and yet it is often an area we pay little attention to, and consequently it becomes a negative aspect of our business rather than the highly positive one it can be. This course sets out to enable the attendees to sell effectively over the phone. The tools that are covered will help generate sales and whether they take inbound or receive outbound calls they will find that if they apply the techniques in this session, their success rate will increase immensely. Topics covered: Advantages and Disadvantages – A look at how the phone can work for and against us in a sales environment. An Introduction to Selling on the Telephone – Understanding the key points that encourage a customer to purchase from us. Structuring and the Sales Process – Defining a set process for structuring a sales call with a chance to demonstrate understanding. Why People Buy – A look at the reasoning behind people’s purchasing decisions. How People Buy – An insight into the emotional factors behind how people arrive at purchasing decisions. Turning Inbound Calls into Sales – Gauging the level of interest of a caller in order to establish the likelihood of a sale. Making Effective Outbound Calls – A set process of ensuring you gain the best advantage with this type of call. Getting Past the Gatekeeper – Understanding the role of the gatekeeper and developing methods of dealing with them in order to speak to the decision maker. Using scripts and techniques that are proven and effective. Sounds Interesting? – Studying three key communication factors when projecting the voice over the phone. Including a chance to review how the participant’s voice comes across over the phone. Methods of Improving the Way You Sound – 10 key tips on vocal improvement. Telephone Questioning Techniques – Giving the delegates the chance to fully understand the different questioning techniques that can be used during a sales call. Features and Benefits – How to practically apply them in a sales scenario. Logical and Emotional Purchasing – A further look at the reasons we buy. Overcoming Objections – Practical use of a set process and ways to apply it in the workplace. Closing the Sale – Clear methodology with a chance to practice the skills in a fun way. Post-course Assignment – A method of carrying the learning into the workplace and ensure continual review. Who should attend the course? Anyone who handles inbound or outbound sales calls over the telephone. Requirements for Attendance No prerequisites required.

Overview This one day Accident Investigation course will give participants the necessary information and skills to enable them to carry out a thorough and effective accident investigation. Description This course will provide attendees with the necessary information and skills, to reach the right conclusions, make effective, practical recommendations and thereby make a significant contribution to improving workplace health and safety. Topics covered: Accidents & Accident Causation – If an organisation does not properly control risks, the outcome of an accident often depends on chance. Because the outcome of an accident cannot be accurately predicted, the only way to effectively reduce accidents is by controlling the underlying causes of all the different accident types. Accident Reporting Process – Reporting of Injuries, Diseases & Dangerous Occurrences Regulations 1995 (RIDDOR) The Process – You have 2 top priorities when you are first notified of an accident. The first is to the injured person to ensure that appropriate medical attention is available. The second priority is then to ensure that the area is made safe to ensure no other persons are injured Accident Investigation – Every employer has a Moral, Legal & Economic obligation to protect the health and safety of employees while at work The Cause of Accidents – During an accident investigation you will be looking for the unsafe acts and the unsafe conditions which contributed to the accident. If you carry out the investigation effectively, then you will find the root cause or causes of the accident Facts to be Collated – When you conduct an accident investigation you should be seeking to obtain information on unsafe acts, unsafe conditions, immediate failures and latent failures. To find out these various elements of the accident you need to ask the questions who, where, when, and what, which will give you details of the event Reaching Conclusion – Identifying all the failure modes, satisfy all the answers to what, where, why, who etc., and thus identify all the causes of the accident Review of Session – Creating an action plan to embed learning. Who should attend Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. Requirements for Attendees None.

multi skills

The Combined First Aid at Work and Paediatric First Aid Course is ideal for those who work in settings that require both first aiders and paediatric first aiders, such as schools, sports clubs or other childcare settings.  Combining the QA Level 3 Award in First Aid at Work (RQF) and the QA Level 3 Award in Paediatric First Aid (RQF) into 3 extended days of classroom learning, this specially designed course enables candidates to gain the skills and knowledge needed to provide both adult and paediatric first aid, whilst minimising the number of training days required to achieve both qualification. Candidates will cover a range of topics needed to provide effective first aid for adults, children and infants including CPR and defibrillation, choking, stroke, head injuries, asthma and much more.