243 Courses in Birmingham

Change Management - Change Matters 1 Day Training in Solihull

Human Resource Management 1 Day Training in Solihull

Change Management - Change Matters 1 Day Training in Wolverhampton

Human Resource Management 1 Day Training in Wolverhampton

Cyber Security Overview 1 Day Training in Wolverhampton

The Art of Negotiation: In-House Training Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What you Will Learn Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships Elicitation (requirements gathering) Communication and active listening Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies Traditional versus Progressive Hard - Soft - Principled Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations Common pitfalls to avoid The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Overview Effective way of introducing automation to your project Selecting the best and right automation tool Analysing which test cases need to be automated Effective way of planning, designing and development Benefits of Automation Testing Developing scripts effectively Effectively executing and maintaining test scripts Best practices required to follow for successful automation testing Methods of using the tools to control the execution of the tests Comparing the expected outcomes with the actual outcomes Analysing regression test cases and Load testing scenarios Automating difficult tasks and repetitive tasks How to run scripts quickly and repeatedly

Time Management 1 Day Training in Birmingham

Event Planning 1 Day Training in Birmingham

Report Writing 1 Day Training in Birmingham