3068 HR (Human Resources) courses

Follow your dreams by enrolling on the HR, Bookkeeping and Payroll Management course today and develop the experience, skills and knowledge you need to enhance your professional development. HR, Bookkeeping and Payroll Management will help you arm yourself with the qualities you need to work towards your dream job. Study the HR, Bookkeeping and Payroll Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The HR, Bookkeeping and Payroll Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd.  This HR, Bookkeeping and Payroll Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the HR, Bookkeeping and Payroll Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the HR, Bookkeeping and Payroll Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your HR, Bookkeeping and Payroll Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the HR, Bookkeeping and Payroll Management course. The HR, Bookkeeping and Payroll Management course is designed by industry experts and is tailored to help you learn new skills with ease.  The HR, Bookkeeping and Payroll Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the HR, Bookkeeping and Payroll Management when it suits you. Access the HR, Bookkeeping and Payroll Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The HR, Bookkeeping and Payroll Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the HR, Bookkeeping and Payroll Management now and start learning instantly! What You Get Out Of Studying HR, Bookkeeping and Payroll Management With Janets: Receive a digital Certificate upon successful completion of the HR, Bookkeeping and Payroll Management course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The HR, Bookkeeping and Payroll Management training course is delivered through Janets' online learning platform. Access the HR, Bookkeeping and Payroll Management content from any internet-enabled device whenever or wherever you want to. The HR, Bookkeeping and Payroll Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the HR, Bookkeeping and Payroll Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the HR, Bookkeeping and Payroll Management course. After successfully passing the HR, Bookkeeping and Payroll Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your HR, Bookkeeping and Payroll Management qualification. Certification All students who successfully complete the HR, Bookkeeping and Payroll Management course can instantly download their digital certificate. You can also purchase a hard copy of the HR, Bookkeeping and Payroll Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The HR, Bookkeeping and Payroll Management is ideal for those who already work in this sector or are an aspiring professional. This HR, Bookkeeping and Payroll Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The HR, Bookkeeping and Payroll Management is open to all students and has no formal entry requirements. To study the HR, Bookkeeping and Payroll Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The HR, Bookkeeping and Payroll Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the HR, Bookkeeping and Payroll Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Human Resource Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:27:00 Bookkeeping & Payroll Basics Module 1: Payroll Basics 00:10:00 Module 2: Company Settings 00:08:00 Module 3: Legislation Settings 00:07:00 Module 4: Pension Scheme Basics 00:06:00 Module 5: Pay Elements 00:14:00 Module 6: The Processing Date 00:07:00 Module 7: Adding Existing Employees 00:08:00 Module 8: Adding New Employees 00:12:00 Module 9: Payroll Processing Basics 00:11:00 Module 10: Entering Payments 00:12:00 Module 11: Pre-Update Reports 00:09:00 Module 12: Updating Records 00:09:00 Module 13: e-Submissions Basics 00:09:00 Module 14: Process Payroll (November) 00:11:00 Module 15: Employee Records and Reports 00:13:00 Module 16: Editing Employee Records 00:07:00 Module 17: Process Payroll (December) 00:12:00 Module 18: Resetting Payments 00:05:00 Module 19: Quick SSP 00:10:00 Module 20: An Employee Leaves 00:13:00 Module 21: Final Payroll Run 00:07:00 Module 22: Reports and Historical Data 00:08:00 Module 23: Year-End Procedures 00:09:00 Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria 00:11:00 Module 2: Global Changes 00:07:00 Module 3: Timesheets 00:12:00 Module 4: Departments and Analysis 00:11:00 Module 5: Holiday Schemes 00:10:00 Module 6: Recording Holidays 00:12:00 Module 7: Absence Reasons 00:13:00 Module 8: Statutory Sick Pay 00:16:00 Module 9: Statutory Maternity Pay 00:17:00 Module 10: Student Loans 00:09:00 Module 11: Company Cars 00:13:00 Module 12: Workplace Pensions 00:21:00 Module 13: Holiday Funds 00:13:00 Module 14: Process Payroll (November) 00:16:00 Module 15: Passwords and Access Rights 00:08:00 Module 16: Options and Links 00:10:00 Module 17: Linking Payroll to Accounts 00:08:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Tired of searching and accumulating all the relevant courses for this specific field? It takes a substantial amount of your time and, more importantly, costs you a fortune! Well, we have just come up with the ultimate solution for you by giving this all-inclusive Human Resource and Talent Management mega bundle. This 30 courses mega bundle keeps you up-to-date in this field and takes you one step ahead of others. Keeping in mind the latest advancements in this ever-emerging sector, the Human Resource and Talent Management bundle covers all the state-of-the-art tools and techniques required to become a competent worker in this area. You will encounter specific courses relevant to the sector. We take you from the most introductory fundamentals to advance knowledge in a step-by-step manner. In addition, the Human Resource and Talent Management bundle also consists of courses related to some soft skills that you will need to succeed in any industry or job sector. This Human Resource and Talent Management Bundle consists of the following premium courses: Course 01: HR Management Course 02: HR Virtual Interview Techniques Course 03: Managing Online Meetings Course 04: Decision Making in High Stress Course 05: Supporting a Grieving Employee Course 06: Working from Home Essentials Course 07: HR Crisis Communication Training Course 08: Employment Law for HR Course 09: Operations Management Course 10: Emotional Intelligence and Human Behaviour Course 11: Administrative Management Course 12: Managing Budgets Course 13: Business Analysis Course 14: Business Ethics for the Office Course 15: Diploma in Management Skills Course 16: Goal Setting & Accomplishment Course 17: Team Management Advanced Training Course 18: Talent Management Course 19: Creative Thinking and Innovation Course 20: Ethical Leadership Principles Course 21: Risk Management: Risk Assessment & Analysis Course 22: Conflict Management and Crucial Communications Course 23: Diploma in Emotional Intelligence and Resilience Course 24: Customer Relationship Management Course 25: Mental Health Support in Working from Home Moreover, this bundles include 5 career-focused courses: Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Course 04: Video Job Interview for Job Seekers Course 05: Create a Professional LinkedIn Profile Our cutting-edge learning package offers top-notch digital aid and first-rate tutor support. You will acquire the crucial hard and soft skills needed for career advancement because this bundle has been thoroughly examined and is career-friendly. So don't overthink! Enrol today. Learning Outcomes This unique Human Resource and Talent Management mega bundle will help you to- Quench your thirst for knowledge Be up-to-date about the latest advancements Achieve your dream career goal in this sector Know the applicable rules and regulations needed for a professional in this area Acquire some valuable knowledge related to Human Resource and Talent Management to uplift your morale The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Certificate: PDF Certificate: Free for all 30 courses Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Human Resource and Talent Management bundle is designed to assist anyone with a curious mind, anyone looking to boost their CVs or individuals looking to upgrade their career to the next level can also benefit from the learning materials. Requirements The courses in this bundle has been designed to be fully compatible with tablets and smartphones. Career path This Human Resource and Talent Management bundle will give you an edge over other competitors and will open the doors for you to a plethora of career opportunities. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description: In the current day and age, you must stand out and intrigue recruitment managers, such that your enhanced skills inspires them to show curiosity in your personality. What better way to improve your skill set and put yourself in the shoes of an HR manager than with this CPD certified HR and Payroll Management course. This simple and easy course is divided into two sections each focusing on human resources management and payroll management respectively. First, you learn about human resources management as you explore its development in the modern day. Following that, you will read about subjects such as recruitment, interview, retention, health & safety, disciplining employees and terminating them. In the next section, payroll management is discussed by learning basic terminologies, accounting methods, understanding balance sheets, other financial statements and so much more. This is a great tool if used correctly as you can easily gain more knowledge about the recruitment process and utilize it to your advantage. So, take this course now for the double feature of improving your payroll management skills as well. Who is the course for? People who want to work in human resources People looking to be successful in interviews by learning how interviewers think Professionals wanting to improve their skills in Payroll management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: HR and Payroll Management is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: Payroll Administer HR Manager Recruitment Consultant Office Manger Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 Bookkeeping & Payroll Basics Module One - Introduction 00:30:00 Module Two - Basic Terminology 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Managing Payroll What Is Payroll? 00:30:00 Principles Of Payroll Systems 01:00:00 Confidentiality And Security Of Information 00:30:00 Effective Payroll Processing 01:00:00 Increasing Payroll Efficiency 01:00:00 Risk Management in Payroll 00:30:00 Time Management 00:30:00 Personnel Filing 00:30:00 When Workers Leave Employment 01:00:00 Hiring Employees 00:30:00 Paye and Payroll for Employers 01:00:00 Tell HMRC about a New Employee 01:00:00 Net And Gross Pay 00:30:00 Statutory Sick Pay 00:30:00 Minimum Wage for Different types of Work 01:00:00 Recommended Reading Recommended Reading: HR and Payroll Management 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- HR and Payroll Management 00:30:00 Final Exam Final Exam- HR and Payroll Management 00:30:00

The comprehensive HR Management and Practices has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the HR Management and Practices today, and learn from the very best the industry has to offer! This best selling HR Management and Practices has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth HR Management and Practices is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The HR Management and Practices is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The HR Management and Practices is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the HR Management and Practices, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the HR Management and Practices will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the HR Management and Practices to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Duration 2 Days 12 CPD hours This course is intended for Managers, directors, and other professionals responsible for planning and leading projects and programs will benefit from this course. Overview Describe common communication barriers Understand how to use effective interpersonal skills in their spoken and written communications Analyze the pillars of organizational awareness Apply principles of effective facilitation Understand how to adapt their approach to different learning and communication styles Effective communication is how employees and management interact to reach organizational goals. Getting this right results in a happier, more engaged workforce who get more done. Unfortunately, there are often significant barriers ? language, culture, distrust, distance ? to effective communication. The activities and discussions in this workshop will help you identify the essential elements of effective communications within your organization and develop communication strategies that harness both interpersonal and organizational awareness to build trust, strengthen collaboration, and increase productivity. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. A History of Organizational Communication A Historical Perspective Classic vs. Human Relations Communications Generational and Technological Change Digital Communication Effectiveness of Communication Channels 2. The Effectiveness of Interpersonal Skills Limitations of Self-Awareness Transactional Analysis Connecting with Powerful Communication Active Listening Non-Verbal Communication Written Communication The Power of Facilitation 3. The Pillars of Organizational Awareness Culture and Behavior Creating Psychological Safety Inclusion and Belonging Sweaty-Palmed Conversations Care and Challenge Each Other 4. The Adaptation of Communication Strategies Factors in Communication Communication Barriers Adapting to Different Learning and Communication Styles Communication Strategies Across Time Position and Posture Additional course details: Nexus Humans Communicating Across Your Organization (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Communicating Across Your Organization (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

High Performing Teams. Moccasin Approach, Moccasin Manager,

Free Level 5 QLS Endorsed Certificate | CPD Accredited | 150 CPD Points | Advanced Learning Materials | Lifetime Access

Description: Matching the skills sets of thousands of people for a single open position could be exhausting. But you don't have to waste your time if you learn the tricks of how to filter the right people, with the help of this HR Management Online Course. First, this course will introduce you to the working mechanism of how HR management works. You will discover the processes of recruitment, interviewing, retention and orientation. You will also learn to manage health & safety, different sorts of harassment and much more. Next you focus on developing your leadership skills by learning to inspire your team, incentivize, improve charisma and authority. You will also be able to deal with crisis situations and dissident employees as well. Finally you will look at HR management from a psychological perspective, and learn different theories, motivating yourself along with the employees. Overall the course covers a lot of ground in HR management and also helps you stand out by improving your leadership skills. And getting this course now will also help you get recruited easily as you will learn to think like a HR manager. Who is the course for? Individuals looking to start a new career in human resources or recruitment People who want to improve their skills and develop their career further in HR management Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: HR Management Online Course is a useful qualification to possess and would be beneficial for any professions or career from any industry you are in such as: HR Manager Recruitment consultant HR Administrator HR Assistant HR Management Online Course - Updated Version Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 HR Management Online Course - Old Version Human Resource Management Concepts Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 HR and Leadership Skills INTRODUCTION 00:30:00 WHAT MAKES A GREAT LEADER? 01:00:00 HOW TO INSPIRE YOUR TEAM 01:00:00 HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00 HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00 HOW TO DEAL WITH A CRISIS 01:00:00 IS IT BETTER TO BE FEARED OR LIKED? 01:00:00 DEALING WITH DISSIDENTS 01:00:00 CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00 UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00 THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00 CONCLUSION 00:15:00 HR Management Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve - Wrapping Up 00:30:00 HR Management: Employee Motivation- Activities 00:00:00 Mock Exam Mock Exam- HR Management Online Course 00:30:00 Final Exam Final Exam- HR Management Online Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Flash Sale! 30 in 1 Bundle | 300 CPD Points | Free PDF & Hardcopy Certificate + SID | 24/7 Tutor Support|Lifetime Access

Master the art of talent management with our Level 3 course. Learn advanced strategies for identifying, nurturing, and retaining top talent within organizations. Gain the skills to create effective talent development plans and drive organizational success. Elevate your career in human resources with expert-led training tailored to Level 3 proficiency.