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Boost Your Career By Enrolling In This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing Bundle To Overcome Your Challenges! 6 in 1 Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing Bundle Improve your knowledge and enhance your skills to succeed with this Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle. This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle is designed to build your competent skill set and enable the best possible outcome for your future. Our bundle is ideal for those who aim to be the best in their fields and are always looking to grow. This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing Bundle Contains 6 of Our Premium Courses for One Discounted Price: Course 01: Ecommerce Management Course 02: E-Commerce: Complete Guide to Income Mastery Course 03: Digital Marketing: The Ultimate Guide to Strategic Marketing Course 04: Use Pinterest To Promote Your eCommerce Store Course 05: Social Media Marketing Course -The Step by Step Guide Course 06: Social Media Marketing Strategy All the courses under this Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle are split into a number of expertly created modules to provide you with an in-depth and comprehensive learning experience. Upon successful completion of the Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Stand out from the crowd and get trained for the job you want. With this comprehensive Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle, you can achieve your dreams and train for your ideal career. This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle covers essential aspects in order to progress in your chosen career. Why Prefer Us for Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing? All-in-one package of 6 premium courses' Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle Earn a certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Globally Accepted Standard Lesson Planning Free Assessments with this Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing Bundle 24/7 Tutor Support available with this Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing Bundle Start your learning journey straightaway! This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing's curriculum has been designed by Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing experts with years of Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing experience behind them. The Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing course is extremely dynamic and well-paced to help you understand Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing with ease. You'll discover how to master the Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing skill while exploring relevant and essential topics. Assessment Process Once you have completed all the courses in the Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle is suitable for everyone. Requirements You will not need any prior background or expertise. Career path This Ecommerce Management & Digital Marketing: The Ultimate Guide to Strategic Marketing bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Super Saver Offer Previous Price: £4565 & Offered Price: £119!! ** Save Now: £4446! Offer Ends Soon. Hurry Up!! ** Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of HIIT Training & Bodyweight Exercises and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive HIIT Training & Bodyweight Exercises course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Certificate in HIIT Training & Bodyweight Exercises at QLS Level 3 10 Additional CPD accredited courses - Course 01: Physiotherapy Assistant Course 02: Fitness & Endurance Training Course 03: Hormone Health & Testosterone Course Course 04: Dieting For Weight Loss Course 05: Ketogenic Diet & Muscle Growth Course 06: Pain Management Course 07: Nutrition - Course Course 08: Eye Relaxation Technique Course 09: Personal Hygiene Course Course 10: Coronavirus Awareness Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card, which is included in the Bundle price. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also answers to all of your questions. The course materials are designed by experts, and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successfully completing the bundle, you will receive a free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** The bundle courses have the following curriculum: Course 01: Certificate in HIIT Training & Bodyweight Exercises at QLS Level 3 Introduction Course Promo What You Will Learn In The Course Preview Workout The Problem With Traditional Cardio What Is HIIT How To Design Your HIIT Workout The Right Warm-Up Warm-Up & Cool Down Routine The HIIT Workout Explained Complete Home HIIT Workout Walkthrough How To Progress With Your HIIT Workouts Bonus: Should You Train Fasted? Exercise Videos (use these to change up your workout) Jumping Jacks Burpees Bodyweight Squats Butt Kicks Superman Side Lunge With A Twist Diet Calorie Explained Determining Your Ideal Calorie Intake Macronutrients Explained How Much Protein Should You Eat How Much Fat Should You Eat How Many Carbs Should You Eat Food Sources Introduction Quality Protein Sources Quality Carb Sources Quality Fat Sources The Best Supplements For Beginners What is the bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the HIIT Training & Bodyweight Exercises bundle package at your own speed. Career path The bundle course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and guidance of our HIIT Training & Bodyweight Exercises package, you will learn the skills and knowledge that are important to your career. Certificates Certificate in HIIT Training & Bodyweight Exercises at QLS Level 3 Hard copy certificate - Included For Additional The Quality Licence Scheme Courses, You have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International delivery) CPD Accredited Certificate Digital certificate - £10 Upon passing the Bundle, you need to order to receive a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD.

To become a thriving project manager, you need to understand the practical aspects of project management. This Project Management Training course focuses on the essential tools and techniques of project management, which will allow you to handle any small to the large sized project successfully. In addition to that, you will be accustomed to the different ways to improve your project management skills and become more entrusted to implement these skills in the project environment. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £119. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you dream of creating stunning floral arrangements, nurturing vibrant gardens, or even starting your own floral business? In the UK alone, the floristry industry is worth over £2 billion, with demand for skilled professionals constantly growing. But where do you begin? This comprehensive Floristry Bundle provides you with the knowledge and practical skills needed to turn your passion for flowers into a fulfilling career. Courses Are Included in this Floristry and Flower Arrangements Bundle: Course 01: Floristry Academy Diploma Course 02: Reproduction in Flowering Plants Course 03: Garden Design Course 04: Arboriculture Unleash your inner bloom expert with this comprehensive Floristry Bundle. Master the art of flower arranging, delve into plant science, design stunning gardens, and explore innovative hydroponics. Gain the knowledge and skills to launch a fulfilling floristry career or enhance your existing expertise. This Floristry training can help you to accomplish your ambitions and prepare you for a meaningful career. So, enrol in this Floristry course today and gear up for excellence! Learning Outcomes of Floristry and Flower Arrangements Bundle: To keep flowers fresh, take adequate care of them like a professional florist. Master essential floristry techniques and design principles. Follow the instructions to make a floral arrangement. Master the essential tasks of a professional wedding florist. Learn about the opportunities in the floral industry in the United Kingdom. Start a successful Floristry business. Why Choose Our Bundle? Get a Free CPD Accredited Certificate upon completion of Floristry Get a free student ID card with Floristry Training Get instant access to this Floristry course. Learn Floristry from anywhere in the world The Floristry is affordable and simple to understand The Floristry is an entirely online, interactive lesson with voiceover audio Lifetime access to the Floristry course materials The Floristry comes with 24/7 tutor support Start your learning journey straight away with this course and take a step toward a brighter future with Floristry Bundle! *** Course Curriculum of Floristry and Flower Arrangements*** Here is the curriculum breakdown of the Floristry course: Introduction to Floristry Services Provided by Florists Flowers and Plants Flower Care & Treatment Choosing Popular Flowers and Fillers Elements and Principles of Design How to Make Floral Arrangements Making Bouquet, Corsage, Fruit Basket & Basket Garden Wedding Floristry Making Funeral Flower Arrangements Beautiful Floral Designs Getting a Job in this Industry Starting Your Own Business Assessment Process of Floristry and Flower Arrangements Once you have completed all the modules in the Floristry Academy course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Floristry and Flower Arrangements course. Requirements No prior background or expertise is required for this Floristry and Flower Arrangements bundle. Career path The Floristry and Flower Arrangements course aims to help you get the job or even the long-awaited promotion of your dreams. With the support and proper guidance, you will learn the skills and knowledge that will help sharpen your career at; Florist Assistant Owner/Florist Retail Florist Manager Landscape Gardener Head gardener Garden designer Flower arranging Florist Manager Florist Designer Certificates CPDQS Accredited PDF Certificate Digital certificate - Included CPDQS Accredited Hard copy Certificate - £29

We need to talk openly about how we are performing and we sometimes need to have an 'honest' conversation with our manager. We all know this, but it can be difficult. This short, focused workshop will give you the confidence and skills to have a conversation with your manager (or anyone else for that matter) about your performance and how you can add value. It will focus on how to get yourself heard and build better working relationships with those key to your success. The programme will help you: Overcome the barriers to effective performance conversations Receive feedback without taking it personally Improve working relationships with your manager Agree realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 Asking for feedback 3 Preparing for challenge 4 The expectations conversation 5 Your communication styles 6 Planning and preparing for an honest conversation

Get a Free 1 QLS Endorsed Certificate Course with 10 Additional CPD Accredited Bundle Courses In A Single Payment. If you wish to gain a solid and compact knowledge of Traffic Marshal and boost yourself for your desired career, then take a step in the right direction with this industry-standard, comprehensive course designed by professionals. This bundle package includes 1 Premium, The Quality Licence Scheme-endorsed course, 10 additional CPD Accredited Certificate courses, with expert assistance, and a FREE courses assessment included. Learn a range of in-demand technical skills to help you progress your career with 12 months of unlimited access to this bundle of courses. If you enrol in this package, you will not be charged any extra fees. This Bundle Package includes: Course 01: Diploma in Traffic Marshal at QLS Level 4 10 Additional CPD Accredited Premium Courses - Course 01: Driver Safety Awareness Course Course 02: Safeguarding for Taxi Drivers Course 03: Vehicle Routing Problem with Sample Data Course 04: Driving Theory Test Preparation Course 05: Driving Instructor Course 06: Accident Investigation Course 07: English Law Course Course 08: Basic First Aid Course 09: Decision-Making in High-Stress Situations Course 10: Online Time Management Training Success becomes a lot simpler with this bundle package, which allows you to monetise your skills. This bundle is appropriate for both part-time and full-time students, and it can be completed at your own pace. This premium online bundle course supports your professional growth with Quality Licence Scheme endorsement, as well as CPD accreditation. You'll be able to practice on your own time and at your own speed while still gaining an endorsed certificate. You'll get an unrivalled learning experience, as well as a Free Student ID card. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. With this high-quality package, all students have access to dedicated tutor support and 24/7 customer service. Throughout the extensive syllabus of this package, you'll find the required assistance and also the answers to all of your questions. The course materials are designed by experts and you can access these easily from any of your smartphones, laptops, PCs, tablets etc. Master the skills to arm yourself with the necessary qualities and explore your career opportunities in relevant sectors. Why Prefer this Bundle Course? Upon successful completion of the bundle, you will receive a completely free certificate from the Quality Licence Scheme. Option to receive 10 additional certificates accredited by CPD to expand your knowledge. Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Our bundle's learning materials have an engaging voiceover and visual elements for your convenience. For a period of 12 months, you will have 24/7 access to all bundle course material. Complete the bundle, at your own pace. Each of our students gets full 24/7 tutor support After completing our Bundle, you will receive efficient assessments and immediate results. Start your learning journey straight away with this bundle and take a step toward a brighter future! *** Course Curriculum: *** Course 01: Diploma in Traffic Marshal at QLS Level 4 Module 01: Introduction to Traffic Marshalling This Module covers the following topics: What Is Traffic Marshalling Roles and Responsibilities Key Skills Criteria to Become a Traffic Marshal Scope and Salary Module 02: Traffic Management This Module covers the following topics: What Is Traffic and Traffic Control Road Traffic Control Traffic Elements Control Devices Module 03: Temporary Traffic Control This Module covers the following topics: Fundamental Principles Temporary Control Zones Lane Closure on a Multi-lane Road Pedestrian and Worker Safety Pedestrian Considerations Module 04: Traffic Risk Assessment This Module covers the following topics: Ensuring a Safe Worksite & Building Complex Separating Pedestrians and Vehicles Speed Lighting Parking Loading Areas Protecting Structures Vehicle Handling Traffic Routes Module 05: Vehicle Signaling This Module covers the following topics: The Importance of Proper Signalling Hand Signals Standard Coded Signals Hand Signaling Devices Module 06: Reversing Vehicles This Module covers the following topics: Role of Banksmen in Reversing Vehicles Safe Practices for Assisting Reversing Vehicles Other Reversing Techniques Minimising Reversing Risks Module 07: Health and Safety This Module covers the following topics: Pedestrian and Vehicle Separation Signaler Safety High Visibility Personal Protective Equipment Legislation and the Safe Use of Vehicles in Construction What is the Bundle Assessment Process? We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the exams. Show off Your New Skills with a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the Bundle, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with completely free of charge in this package. For Additional the Quality Licence Scheme Endorsed Certificate you have to pay the price based on the Level of these Courses: Level 1 - £59 Level 2 - £79 Level 3 - £89 Level 4 - £99 Level 5 - £119 Level 6 - £129 Level 7 - £139 Certificate Accredited by CPD Upon finishing the Bundle Courses, you need to order to receive a Certificate Accredited by CPD that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Bundle Right for You? The package training is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! This package is also ideal for those who want to learn more about this subject in-depth and stay up to date with the latest details. From the comfort of your own home, study the package and expand your professional skillset! Requirements The Bundle has no formal entry criteria, and everyone is welcome to enrol! Anyone with a desire to learn is welcome to this course without hesitation. All students must be over the age of 16 and have a passion for learning and literacy. You can learn online using any internet-connected device, such as a computer, tablet, or smartphone. You can study whenever it's convenient for you and finish the bundle package at your own speed. Career path This Bundle is ideal for those about to assume the role of a Traffic Marshal or a job that holds similar responsibilities. It also covers the following careers and roles: Security Officer Construction Site Worker Health and Safety Officer Transport Officer Certificates Certificate of completion Digital certificate - Included

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before. Intermediate Economics 3 in 1 Exclusive Bundle Discover the intricacies of Economics, economic systems and gain a deeper understanding of market dynamics with our Intermediate Economics course. Explore the Economics principles that shape financial decision-making and develop valuable analytical skills of Economics to navigate the complexities of today's economics landscape. Expand your Economics knowledge and unlock new opportunities for success in this engaging and practical learning experience of Economics. Our Intermediate Economics Bundle Contains 3 of Our Premium Courses for One Discounted Price: Course 01: Intermediate Economics at QLS Level 6 Course 02: Finance and Financial Analysis Course 03: Bookkeeping: Accounting & Book-Keeping Why Choose Our Intermediate Economics Course from Academy for Health & Fitness? All-in-one package of 3 Premium Economics Bundle Opportunity to earn a certificate on Economics accredited by CPD after completing this Bundle Course Get instant access to this Intermediate Economics course. Learn Intermediate Economics from anywhere in the world Intermediate Economics is affordable and simple to understand Intermediate Economics is entirely online, interactive lesson with voiceover audio Lifetime access to the intermediate Economics course materials Intermediate Economics comes with 24/7 tutor support So enrol now in this Intermediate Economics at QLS Level 6 Bundle Start your learning journey straight away with this Bundle and take a step toward a brighter future! *** Course Curriculum Intermediate Economics Bundle*** Our Economics Bundle Courses consist of the following learning modules: Course 01: Intermediate Economics at QLS Level 6 An Introduction to Economics The Market System and the Circular Flow Model Supply, Demand and Prices Prices Elasticity Market Failures Production and Costs Market Structure: Perfect Competition vs Monopoly Money, Banking and the Financial System Measuring GDP and Economic Growth Unemployment Inflation Income Distribution and Poverty International Finance Fiscal Policy Assessment Process of Intermediate Economics at QLS Level 6 Once you have completed all the modules in the Intermediate Economics at QLS Level 6 course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Intermediate Economics Bundle is ideal for anyone interested in this topic and who wants to learn more about it. Requirements The Intermediate Economics Bundle does not require any prior knowledge; everyone may participate! Career path This Intermediate Economics Bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates Certificate of completion Digital certificate - £10 Intermediate Economics - CPD Certified Hard copy certificate - £29 If you are an international student, you will be required to pay an additional fee of 10 GBP for international delivery, and 4.99 GBP for delivery within the UK, for each certificate

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive Lean Six Sigma Certification bundle that has everything you need to succeed in Lean Six Sigma Certification and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Lean Six Sigma Certification bundle has been designed by Lean Six Sigma Certification industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Lean Six Sigma Certification course that will enhance your skills and prepare you for the competitive job market. Also, our Lean Six Sigma Certification experts are available for answering your queries and help you along your learning journey. Advanced Lean Six Sigma Certification audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Lean Six Sigma Certification, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Lean Six Sigma Certification Bundle Consists of the following Premium courses: Course 01: Diploma in Lean Process and Six Sigma Course 02: Lean Six Sigma: Toolkit Course 03: Process Improvement: Reduce Waste Course 04: SAP Controlling (CO) - Product Costing S4HANA Course 05: Quality Assurance Course 06: Operations Management Course 07: Performance Management Course 08: Equality and Diversity Course 09: Business Analysis Level 3 Course 10: Compliance & Business Risk Management Course 11: Commercial Law 2021 Course 12: Personal Leadership and Influencing Skills Course 13: Workplace Confidentiality Course 14: Time Management Enrol now in Lean Six Sigma Certification to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning: Pay once and get lifetime access to 14 CPD courses in this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of the course designed by expert instructors Learn about the course at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Lean Six Sigma Certification expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Diploma in Lean Process and Six Sigma Understanding Lean The Lean Culture The Five Principles of Lean Value and Waste Value Stream Mapping (VSM) The Principles of Flow and Pull Overview of Six Sigma The Define Phase The Measure Phase The Analyse Phase The Improve Phase The Control Phase Course 02: Lean Six Sigma: Toolkit Introduction Cause and Effect Tools Working with Ideas Tools Process Mapping Tools Voice of the Customer Tools Close Out Course 03: Process Improvement: Reduce Waste Introduction Fundamentals of Waste The 8 Wastes VA vs. NVA Process Mapping Tools Case Study Close Out Course 04: SAP Controlling (CO) - Product Costing S4HANA Introduction Material Master Data and Pricing Controls BoM, Activities and Routing and much more... Course 05: Quality Assurance Introduction (Various Types of Testing) Functional Testing Rally Tool (Part - I) Rally Tool (Part - II) and much more... Course 06: Operations Management Introduction to Operations Management Project Management Business Development and Succession Planning Process Management and much more... Course 07: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 08: Equality and Diversity Introduction to Equality, Diversity and Discrimination Equality and Diversity Legislation Integrating Equality and Diversity into Policy and much more... Course 09: Business Analysis Level 3 Course 10: Compliance & Business Risk Management Course 11: Commercial Law 2021 Course 12: Personal Leadership and Influencing Skills Course 13: Workplace Confidentiality Course 14: Time Management How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Lean Six Sigma Certification bundle. Requirements Our Lean Six Sigma Certification course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Lean Six Sigma Certification expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Diploma in Lean Process and Six Sigma) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Lean Process and Six Sigma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Get Hard Copy + PDF Certificates + Transcript + Student ID Card as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Six Sigma Training: Achieving Process Excellence and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all in one Six Sigma Training: Achieving Process Excellence bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Six Sigma Training: Achieving Process Excellence course that will enhance your skills and prepare you for the competitive job market. Also, our Six Sigma Training: Achieving Process Excellence experts are available for answering your queries and help you along your learning journey. Advanced audio-visuals learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Six Sigma Training: Achieving Process Excellence, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Six Sigma Training: Achieving Process Excellence Bundle Consists of the following Premium courses: Course 01: Diploma in Lean Process and Six Sigma Course 02: Lean Six Sigma Toolkit Course 03: Process Improvement: Reduce Waste Course 04: SAP Controlling (CO) - Product Costing S4HANA Course 05: Quality Assurance Course 06: Operations Management Course 07: Performance Management Course 08: Equality and Diversity Course 09: Business Analysis Level 3 Course 10: Compliance & Business Risk Management Course 11: Commercial Law 2021 Course 12: Leadership & Management Diploma Course 13: Workplace Confidentiality Course 14: Time Management Benefits you'll get choosing Apex Learning for this Six Sigma Training: Achieving Process Excellence: Pay once and get lifetime access to 14 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Six Sigma Training: Achieving Process Excellence Bundle Course 01: Diploma in Lean Process and Six Sigma Understanding Lean The Lean Culture The Five Principles of Lean Value and Waste Value Stream Mapping (VSM) The Principles of Flow and Pull Overview of Six Sigma The Define Phase The Measure Phase The Analyse Phase The Improve Phase The Control Phase Course 02: Lean Toolkit Introduction Cause and Effect Tools Working with Ideas Tools Process Mapping Tools Voice of the Customer Tools Close Out Course 03: Process Improvement: Reduce Waste Introduction Fundamentals of Waste The 8 Wastes VA vs. NVA Process Mapping Tools Case Study Close Out Course 04: SAP Controlling (CO) - Product Costing S4HANA Introduction Material Master Data and Pricing Controls BoM, Activities and Routing Overheads in Costing Costing Sheet Costing Variant Routing and Work Centres Cost Component Structure Execution of Standard Cost Estimation Course 05: Quality Assurance Introduction (Various Types of Testing) Functional Testing Rally Tool (Part - I) Rally Tool (Part - II) Documentation Waterfall Methodology Agile Methodology Introduction QA Revision Introduction to QTP Introduction to LoadRunner Course 06: Operations Management Introduction to Operations Management Project Management Business Development and Succession Planning Process Management Supply Chain Management Planning & Forecasting Operations Procurement & Purchasing Management Manufacturing & Delivery Operations Quality Management Managing Risk and Recovery Performance Management Talent Management Communication Skills Negotiation Techniques Conflict Management Stress Management Time Management Business Environment Business Writing Skills Course 07: Performance Management Introduction Performance Key Performance Indicators Reporting Rewarding Conclusion Course 08: Equality and Diversity Introduction to Equality, Diversity and Discrimination Equality and Diversity Legislation Integrating Equality and Diversity into Policy Human Rights Promoting Diversity and Social Inclusion Equality Analysis Links between Values, Attitudes and Beliefs Basics of Discrimination Stereotypes, Prejudice, Discrimination and Bias Institutional Discrimination Unconscious Bias Affirmative Action Monitoring Equality and Diversity Course 09: Business Analysis Level 3 Course 10: Compliance & Business Risk Management Course 11: Commercial Law 2021 Course 12: Personal Leadership and Influencing Skills Course 13: Workplace Confidentiality Course 14: Time Management CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Six Sigma Training: Achieving Process Excellence bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Six Sigma Training: Achieving Process Excellence is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included