1023 FA courses in Bristol

Our telephone training takes place in your normal working situation, using the actual telephones and software, and the programming software clients that trainees will use when fully trained. Our trainers will travel anywhere in the world to train you face to face, or if you prefer, we can offer our whole training catalogue remotely using Teams or Zoom. On-site and live remote telecoms training sessions have a general reputation as most effective for trainees to continue to efficiently carry out their telecoms usage, programming and own in-house training of future new employees. On-site training involves employees training at their place of work while they are doing their actual job, or in pre-organised classroom training sessions, based around hands-on interaction, trainer Q&A and all carried out using your own site telephone system. Our telephone trainers also offer consultations on your new or current telephone systems: looking into how you currently use your system, making suggestions on how programming could be tweaked and changed to improve your current usage, how to improve on call handling methods, and informing you of additional products which may be available on your system that you may not be aware of. This could help improve the level of communication across your company and interactions with your customers. We believe telephone handset and voicemail training sessions are essential to the smooth and efficient running of your company, making sure your staff are aware of all the features and benefits that the telephone handsets can offer, and ensuring calls are dealt with quickly and effectively. System administration training is available to teach new administrators how to manage and control a variety of system features. This type of training is especially important when new administrators have little or no previous telecom knowledge or experience, but it is equally important at all levels to ensure the new system is utilised to its maximum capability. Administration days or Call Centre Software training days take one full day to complete. Full Day Example: 9:30 - 16:00 Day Structure  09:30 - 10:45 Handset & VM session for up to 8 people 10:45 - 12:00 Handset & VM session for up to 8 people 12:00 - 12:45 Lunch  12:45 - 14:00 Handset & VM session for up to 8 people 14:00 - 15:15 Handset & VM session for up to 8 people 15:15 - 16:30 Handset & VM session for up to 8 people Half Day Example: 9:30 - 13:00 Switchboard training takes half a day (3-4 hours for up to 3 people). If you want to train more than 3 people, you may need to extend the day to a full day, to ensure everyone gets to have hands-on training on the switchboard. Super Users and Train the Trainer Sessions Super User sessions can also be organised to show advanced system features in order to provide an ongoing training service to their colleagues, once the trainers have left the site.

Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!

Workplace Mediation

Keeping your vision alive

Successful Teams

Belonging & Connection

Early Years Room Leader Training.

Being a Mentor in the Early Years

Are you a manager in Early Years? Do you need some new skills to help manage your teams and be the best you can be? Then have a look at what this course covers and get in touch to book. Week 1. Exploring the role of a Manager in Early Years. Characteristics of an effective manager. Exploring different Leadership Styles and identifying your own. Looking after your own wellbeing. Week 2. How to manage difficult Conversations Exploring different personality types. Developing resillience. 4 Step process for managing a difficult conversation. Week 3. Creating Connection & Belonging within your team The importance of Connecting with a Diverse team. How to create a culture of connection & belonging. An introduction to Leading with Emotional Intelligence. We deliver this session on a one to one virtual platform or face to face. We can deliver to small groups but please contact us separately for costings. This specific course is for training one person at a time.

This is for New leaders/Managers working within early years. This programme is delivered over 12 weeks consisting of 6 topics which all include work based projects. 1. What does good leadership look like? 2 Enhance your communication skills .3. Let us explore good teamwork. 4 Managing Difficult Conversations. 5. Getting to know sector relevant documents. 6. The importance of wellbeing for yourself and for your team. This programme of training ensures new leaders are professional, knowledgeable and confident in leading teams of people.  The work based projects gives the opportunity to practise new skills and then reflect on that practise with the trainer. The programme is delivered individually for maximum impact either face to face or virtually depending on the location The trainer has 24 years experience of managing teams of people in the early years and can relate to the busy, challenging emotional environments that Early Years Leaders work in. Each session is 1.5hrs.