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Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Voiceover Artist Training Course Overview: The "Voiceover Artist Training" course is designed to introduce aspiring voiceover professionals to the industry. This comprehensive course covers the essential skills and techniques necessary for success in voice acting, from understanding the basics to building a career. Learners will gain a deep insight into how the voice works, methods to improve vocal performance, and how to create a professional demo. The course provides a structured approach to learning, enabling students to develop the skills required to confidently navigate auditions, recordings, and studio environments. With a strong focus on industry-specific knowledge and personal branding, learners will be well-equipped to start their voiceover careers. Course Description: This course delves into the core elements of voiceover work, including voice technique, vocal exercises, and how to find and refine your unique voice. Learners will explore how to plan and produce a professional voiceover demo, essential audition strategies, and the importance of self-promotion. The course also covers the technical aspects of voiceover, such as recording and studio etiquette, along with insights into the UK voice acting industry. By the end of the course, learners will possess the foundational knowledge to enter the competitive world of voiceover acting, equipped with practical skills that enhance both their performances and career prospects. Voiceover Artist Training Curriculum: Module 01: Introduction to Voiceover Module 02: Voiceover Basics Module 03: Finding Your Voice Module 04: Using Your Instrument Module 05: Exercising Your Voice Module 06: Useful Tips Module 07: Plan Your Demo Module 08: The Audition Module 09: Record Your Voice Module 10: The Studio Module 11: Promoting Your Voice Module 12: UK Voice Acting Industry (See full curriculum) Who is this course for? Individuals seeking to enter the voiceover industry. Professionals aiming to expand their skill set in voice acting. Beginners with an interest in voiceover and acting. Those interested in a career in audio production or media. Career Path: Voiceover Artist Narrator for audiobooks and e-learning Commercial Voiceover Talent Character Voice Actor for animations or video games Radio and TV voice talent Voice Coach or Instructor Audio Producer

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Close Protection & Security Management Are you looking forward to starting a career in the Close Protection sector? Our Close Protection course is specially designed to assist you with a better understanding of Close Protection. Our Close Protection has covered all the latest topics from the introduction of Close Protection to all the legal and ethical considerations of Close Protection. Also, you will learn about personal security, awareness, surveillance and reconnaissance from the Close Protection course. This Close Protection course involves threat mitigation helpful for boosting skills on the Close Protection topics. Enrol now for a successful Close Protection career! Learning Outcome of Close Protection After completing the Close Protection course, learners will know about: The Introduction to Close Protection, personal security and awareness. The Close Protection course describes surveillance and reconnaissance. Threat mitigation, operational planning and vehicle operations are lessons parts of the Close Protection course. You will learn firearms and defensive equipment for Close Protection. This Close Protection course also teaches physical fitness and self-defence. You can increase your tactical skills, communication skills, public relations and etiquette through the Close Protection course. Learn Close Protection operations, crisis management, legal and ethical considerations with the help of this Close Protection course. Main Course: Close Protection Course Free Courses are including with this Close Protection Course Close Protection Course, We Offer a free Security Management Course Close Protection Course, We Offer a free Criminal Intelligence Analyst Course Special Offers of this Close Protection Course This Close Protection Course includes a FREE PDF Certificate. Lifetime access to this Close Protection Course Instant access to this Close Protection Course Get FREE Tutor Support to this Close Protection Course Close Protection & Security Management Our close protection has covered the most recent topics, covering everything from the inception of close protection to all of its moral and legal implications. You will learn about awareness, monitoring, and reconnaissance in the Close Protection: Close Protection Course. Additionally, the Close Protection provides an explanation of threat mitigation and personal security that can enhance understanding of related subjects. Who is this course for? Close Protection & Security Management This Close Protection training is open to everyone. Anyone can enrol on this Close Protection course. Requirements Close Protection & Security Management To enrol in this Close Protection & Security Management Course, students must fulfil the following requirements. To join in our Close Protection Course, you must have a strong command of the English language. To successfully complete our Close Protection Course, you must be vivacious and self driven. To complete our Close Protection Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Close Protection Course Career path Close Protection & Security Management Your employment prospects in this field will be aided by this Close Protection training.

Office Management: Office Management Course Online The Office Management: Office Management Course is ideal for those who want to work as office managers or programme managers. The Office Management: Office Management Course will place a strong emphasis on project management, business administration, and information and knowledge management methods. This Office Management: Office Management Course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. Pursue your goals by enrolling in our Office Management: Office Management Course now and gain the knowledge, skills, and information you need to advance your career. This Office Management: Office Management Course will help you empower yourself with the skills you need to get your ideal job. Main Course: Office Management and Administration Course Free courses included with Office Management: Office Management Course: Along with Office Management Course you will get free Level 7 Leadership & Management Along with Office Management Course you will get free Level 4 Time Management Special Offers of this Office Management: Office Management Course: This Office Management: Office Management Course includes a FREE PDF Certificate. Lifetime access to this Office Management: Office Management Course Instant access to this Office Management: Office Management Course 24/7 Support Available to this Office Management: Office Management Course Office Management: Office Management Course Online The Office Management: Office Management Course is divided into 13 modules, each of which focuses on a distinct management topic. The Foundations of Office Administration and the Basics of Microsoft Office Skills are covered in order in the Office Management: Office Management Course. You will learn about mail services, shipment information, and quality maintenance from our Office Management and Administration course. This Office Management: Office Management Course module will show you how to manage risks and challenges that you may encounter in your professional life. You will also learn business strategy, etiquette rule-making, and marketing technology in this Office Management: Office Management Course. You could look into a variety of job options after completing the Office Management: Office Management Course. Who is this course for? Office Management: Office Management Course Online Learners can take this Office Management: Office Management Course without any prior knowledge of this topic, and there are no age restrictions. As a result, anyone interested in Office Management and Administration can enrol in the course. Requirements Office Management: Office Management Course Online To enrol in this Office Management: Office Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Office Management: Office Management Course. Be energetic and self-motivated to complete our Office Management: Office Management Course. Basic computer Skill is required to complete our Office Management: Office Management Course. If you want to enrol in our Office Management: Office Management Course, you must be at least 15 years old. Career path Office Management: Office Management Course Online After completing the Office Management: Office Management course/training, you will be able to confidently grasp specific knowledge and skills in order to improve yourself and enhance your skills for a career in the relevant employment sector.

The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Office Admin and Customer Service Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Career path Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in Office Administration Sales Customer Service Receptionist and Secretarial Work Business Management Marketing Other professional admin roles

Close Protection : Threat Assessment Are you looking forward to starting a career in the Close Protection sector? Our Close Protection course is specially designed to assist you with a better understanding of Close Protection. Our Close Protection has covered all the latest topics from the introduction of Close Protection to all the legal and ethical considerations of Close Protection. Also, you will learn about personal security, awareness, surveillance and reconnaissance from the Close Protection course. This Close Protection course involves threat mitigation helpful for boosting skills on the Close Protection topics. Learning Outcome of Close Protection After completing the Close Protection course, learners will know about: The Introduction to Close Protection, personal security and awareness. The Close Protection course describes surveillance and reconnaissance. Threat mitigation, operational planning and vehicle operations are lessons parts of the Close Protection course. You will learn firearms and defensive equipment for Close Protection. This Close Protection course also teaches physical fitness and self-defence. You can increase your tactical skills, communication skills, public relations and etiquette through the Close Protection course. Learn Close Protection operations, crisis management, legal and ethical considerations with the help of this Close Protection course. Enrol now for a successful Close Protection career! Special Offers of this Close Protection: Close Protection Course This Close Protection: Close Protection Course includes a FREE PDF Certificate Lifetime access to this Close Protection: Close Protection Course Instant access to this Close Protection: Close Protection Course Get FREE Tutor Support to this Close Protection: Close Protection Course Close Protection : Threat Assessment Our Close Protection course is designed for individuals looking to pursue a career in the security industry. The Close Protection course offers comprehensive training in risk assessment, threat management, and conflict resolution. With the Close Protection course, you will gain essential skills in personal security, surveillance, and defensive driving. The Close Protection course ensures you are well-prepared to protect high-profile clients in various environments. Our Close Protection course is taught by experienced professionals, providing hands-on experience in real-life scenarios. Enroll in the Close Protection course today and take the first step toward a rewarding career in security. Who is this course for? Close Protection : Threat Assessment This Close Protection training is open to everyone. Anyone can enrol on this Close Protection course. Requirements Close Protection : Threat Assessment To enrol in this Close Protection: Close Protection Course, students must fulfil the following requirements. To join in our Close Protection: Close Protection Course, you must have a strong command of the English language. To successfully complete our Close Protection: Close Protection Course, you must be vivacious and self driven. To complete our Close Protection: Close Protection Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Close Protection: Close Protection Course. Career path Close Protection : Threat Assessment Your employment prospects in this field will be aided by this Close Protection training.

Office Management: Office Management Course Online The Office Management: Office Management Course is ideal for those who want to work as office managers or programme managers. The Office Management: Office Management Course will place a strong emphasis on project management, business administration, and information and knowledge management methods. This Office Management: Office Management Course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. Pursue your goals by enrolling in our Office Management: Office Management Course now and gain the knowledge, skills, and information you need to advance your career. This Office Management: Office Management Course will help you empower yourself with the skills you need to get your ideal job. Why choose this Office Management: Office Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Office Management: Office Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Office Management: Office Management Course. [ Note: Free PDF certificate will provide as soon as completing the Office Management : Office Management Online Course] Office Management: Office Management Course Online Course Curriculum of Office Management: Office Management Course Module 01: Fundamentals of Office Administration Module 02: Qualities of an Effective Administrator Module 03: Information regarding shipping and mail services Module 04: Ways to create effective plans and schedule. Module 05: Outline setting up conferences and meetings. Module 06: Business Writing Techniques Module 07: Management of time Module 08: An Overview of Stress Management Module 09: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts. Module 12: Business etiquette guidelines Module 13: Basics of Microsoft Office Skills Certification of Office Management: Office Management Course After completing the Office Management: Office Management Online course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Office Management: Office Management Course After completing Office Management: Office Management Online Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Office Management: Office Management Course Online Learners can take this Office Management: Office Management Course without any prior knowledge of this topic, and there are no age restrictions. As a result, anyone interested in Office Management and Administration can enrol in the course. Requirements Office Management: Office Management Course Online To enrol in this Office Management: Office Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Office Management: Office Management Course. Be energetic and self-motivated to complete our Office Management: Office Management Course. Basic computer Skill is required to complete our Office Management: Office Management Course. If you want to enrol in our Office Management: Office Management Course, you must be at least 15 years old. Career path Office Management: Office Management Course Online After completing the Office Management : Office Management course/training, you will be able to confidently grasp specific knowledge and skills in order to improve yourself and enhance your skills for a career in the relevant employment sector.