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Office Admin and Customer Service Diploma
By Janets
(160)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
4 days
All levels
Description
The Office Admin and Customer Service Diploma is designed to prepare you for an exciting career in office administration by increasing your skill level in computer applications, public speaking, interpersonal relations, and information management. In addition to skill development, employment preparation is also covered, including resume and cover letter writing, mock interviews, and job shadowing. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service.
Why choose this course
Earn an e-certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Mock exams
Multiple-choice assessment
Certification
After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post.
Who is this course for?
Office Admin and Customer Service Diploma is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject.
Career path
Training offered by the Office Admin and Customer Service Diploma could potentially benefit a range of roles, but would particularly enhance careers in
Office Administration
Sales
Customer Service
Receptionist and Secretarial Work
Business Management
Marketing
Other professional admin roles
Course Content
Admin Support | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Getting Organized (I) | 01:00:00 | ||
Module Three - Getting Organized (II) | 01:00:00 | ||
Module Four - Managing Time | 01:00:00 | ||
Module Five - Getting It All Done On Time | 01:00:00 | ||
Module Six - Special Tasks | 01:00:00 | ||
Module Seven - Verbal Communication Skills | 01:00:00 | ||
Module Eight - Non-Verbal Communication Skills | 01:00:00 | ||
Module Nine - Empowering Yourself | 01:00:00 | ||
Module Ten - The Team of Two | 01:00:00 | ||
Module Eleven - Taking Care of Yourself | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Administrative Management | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Why Your Office Needs Administrative Procedures | 01:00:00 | ||
Module Three - Gathering the Right Tools | 01:00:00 | ||
Module Four - Identifying Procedures to Include | 01:00:00 | ||
Module Five - Top Five Procedures to Record | 01:00:00 | ||
Module Six - What to Include in Your Binder (I) | 01:00:00 | ||
Module Seven - What to Include in Your Binder (II) | 01:00:00 | ||
Module Eight - Organizing Your Binder | 01:00:00 | ||
Module Nine - What Not to Include in the Procedure Guide | 01:00:00 | ||
Module Ten - Share Office Procedure Guide | 01:00:00 | ||
Module Eleven - Successfully Executing the Guide | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Organisational Skills | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Remove the Clutter | 01:00:00 | ||
Module Three - Prioritize | 01:00:00 | ||
Module Four - Scheduling Your Time | 01:00:00 | ||
Module Five - To Do Lists | 01:00:00 | ||
Module Six - Paper and Paperless Storage | 01:00:00 | ||
Module Seven - Organization in Your Work Area | 01:00:00 | ||
Module Eight - Tools to Fight Procrastination | 01:00:00 | ||
Module Nine - Organizing Your Inbox | 01:00:00 | ||
Module Ten - Avoid the Causes of Disorganization | 01:00:00 | ||
Module Eleven - Discipline is the Key to Stay Organized | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
Customer Relations and Dealings | |||
Module One - Getting Started | 00:15:00 | ||
Module Two - The Right Attitude Starts with You | 00:20:00 | ||
Module Three - Stress Management (Internal Stressors) | 00:30:00 | ||
Module Four - Stress Management (External Stressors) | 00:15:00 | ||
Module Five - Transactional Analysis | 00:25:00 | ||
Module Six - Why are Some Customers Difficult | 00:20:00 | ||
Module Seven - Dealing with the Customer Over the Phone | 00:30:00 | ||
Module Eight - Dealing with the Customer In Person | 00:25:00 | ||
Module Nine - Sensitivity in Dealing with Customers | 00:20:00 | ||
Module Ten - Scenarios of Dealing with a Difficult Customer | 00:20:00 | ||
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue | 00:20:00 | ||
Module Twelve - Wrapping Up | 00:15:00 | ||
Customer Service: Telephone Etiquette | |||
Module One - Getting Started | 00:05:00 | ||
Module Two - Aspects of Phone Etiquette | 00:10:00 | ||
Module Three - Using Proper Phone Language | 00:10:00 | ||
Module Four - Eliminate Phone Distractions | 00:05:00 | ||
Module Five - Inbound Calls | 00:05:00 | ||
Module Six - Outbound Calls | 00:05:00 | ||
Module Seven - Handling Rude or Angry Callers | 00:10:00 | ||
Module Eight - Handling Interoffice Calls | 00:05:00 | ||
Module Nine - Handling Voicemail Messages | 00:05:00 | ||
Module Ten - Methods of Training Employees | 00:05:00 | ||
Module Eleven - Correcting Poor Telephone Etiquette | 00:05:00 | ||
Module Twelve - Wrapping Up | 00:05:00 | ||
Customer Relationship Management | |||
Customer Relationship Management | 00:10:00 | ||
What CRM Is and Who It Serves | 00:15:00 | ||
Checklist for Success | 00:15:00 | ||
Requirement Driven Product Selection | 00:15:00 | ||
Considerations in Tool Selection | 00:15:00 | ||
Strategies for Customer Retention | 00:15:00 | ||
Building the Future | 00:15:00 | ||
Homegrown vs. Application Service Provider | 00:15:00 | ||
Evaluating and Reviewing Your Program | 00:15:00 | ||
The Development Team | 00:15:00 | ||
Microsoft Office Word | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Opening | 01:00:00 | ||
Module Three - Working with the Interface | 01:00:00 | ||
Module Four - Your First Document | 01:00:00 | ||
Module Five - Basic Editing Tasks | 01:00:00 | ||
Module Six - Basic Formatting Tasks | 01:00:00 | ||
Module Seven - Formatting Paragraphs | 01:00:00 | ||
Module Eight - Advanced Formatting Tasks | 01:00:00 | ||
Module Nine - Working with Styles | 01:00:00 | ||
Module Ten - Formatting the Page | 01:00:00 | ||
Module Eleven - Sharing Your Document | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Microsoft Office Powerpoint | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Opening PowerPoint | 01:00:00 | ||
Module Three - Working with the Interface | 01:00:00 | ||
Module Four - Your First Presentation | 01:00:00 | ||
Module Five - Working with Text | 01:00:00 | ||
Module Six - Formatting Text and Paragraphs | 01:00:00 | ||
Module Seven - Adding Pictures | 01:00:00 | ||
Module Eight - Advanced Formatting Tasks | 01:00:00 | ||
Module Nine - Working with Transitions and Animations | 01:00:00 | ||
Module Ten - Setting Up Your Slide Show | 01:00:00 | ||
Module Eleven - Showtime! | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Microsoft Office Excel | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Opening Excel | 01:00:00 | ||
Module Three - Working with the Interface | 01:00:00 | ||
Module Four - Your First Worksheet | 01:00:00 | ||
Module Five - Viewing Excel Data | 01:00:00 | ||
Module Six - Building Formulas | 01:00:00 | ||
Module Seven - Using Excel Functions | 01:00:00 | ||
Module Eight - Using Quick Analysis | 01:00:00 | ||
Module Nine - Formatting Your Data | 01:00:00 | ||
Module Ten - Using Styles, Themes, and Effects | 01:00:00 | ||
Module Eleven - Printing and Sharing Your Workbook | 01:00:00 | ||
Module Twelve - Wrapping Up | 01:00:00 | ||
Recommended Reading | |||
Recommended Reading: Office Admin and Customer Service Diploma | 00:00:00 | ||
Mock Exam | |||
Mock Exam- Office Admin and Customer Service Course | 00:30:00 | ||
Final Exam | |||
Final Exam- Office Admin and Customer Service Course | 00:30:00 | ||
Order your Certificates & Transcripts | |||
Order your Certificates & Transcripts | 00:00:00 |
Frequently Asked Questions
Are there any prerequisites for taking the course?
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
Can I access the course at any time, or is there a set schedule?
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
How long will I have access to the course?
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Is there a certificate of completion provided after completing the course?
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
Can I switch courses or get a refund if I'm not satisfied with the course?
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
How do I track my progress in the course?
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
What if I have technical issues or difficulties with the course?
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
About The Provider
Janets
London
(160)Janets is an online platform where learners come to learn, and evolve. From the very beginning, the aim of this platform was to create an ever-growing community of avid learners instead of just delivering formulaic education. Emphasising on making the learners equipped for the fu...
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