568 ESC courses

The Introduction to Theology course offers a captivating exploration of some of the most profound questions concerning belief, faith, and the human experience. Whether you are curious about the origins of religious thought or eager to dive into theological concepts, this course opens doors to understanding how religion has shaped cultures, societies, and personal worldviews. You'll examine key theological frameworks, ranging from ancient philosophies to modern interpretations, all designed to provide a clearer view of religion’s impact on history and contemporary life. Through this course, you'll gain insight into a range of theological perspectives, exploring the connections between theology, ethics, and human nature. We’ll break down complex ideas into accessible lessons that will spark your interest and broaden your understanding of the world's major religious traditions. With no prior experience required, this course invites anyone with an interest in theology to dive in, offering you a solid foundation in this fascinating field. By the end, you’ll be equipped to think critically about religion's role in shaping both personal beliefs and global communities. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Foundations of Theology Module 02: Major Religious Traditions Module 03: Approaches to Theological Inquiry Module 04: Theology of God and the Divine Module 05: Theology of Human Nature and Sin Module 06: Theology and Ethics Module 07: Christology and Soteriology Module 08: Theology of the Holy Spirit and Ecclesiology Module 09: Eschatology and Comparative Theology Module 10: The Future of Theology Learning Outcomes: Understand foundational principles shaping diverse religious traditions worldwide. Analyse theological inquiry methods for a nuanced understanding of spiritual concepts. Explore the nature of God and the divine in theological contexts. Examine the intricate relationship between human nature and the concept of sin. Grasp ethical frameworks within theological discourses for moral decision-making. Comprehend Christology, Soteriology, and their transformative roles in theological thought. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking profound insights into diverse religious traditions and beliefs. Students interested in critically analysing theological concepts and philosophical perspectives. Those exploring the interplay of ethics within theological frameworks. Individuals curious about the transformative power of Christology and Soteriology. Anyone intrigued by the intricate dynamics of the Holy Spirit and Ecclesiology. Career path Theologian Religious Studies Researcher Ecclesiastical Counselor Interfaith Dialogue Facilitator Spiritual Content Writer Comparative Religion Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Overview Explore the basics of customer service from ground-level, discover what true customer excellence is all about and take a step closer to the rewarding career you know you're capable of! Providing excellent customer service is essential to the long-term viability of every business. This Customer Service Training Complete Diploma course introduces the fundamental elements of customer service and explains how they can be applied in any organization. Following this, it describes how a business can develop its customer service to the highest level. Discover what it takes to climb the ladder associate degree exceedingly in a very Customer Service setting with this ennobling Course. Improve your career prospects for life. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Training Complete Diploma. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Training Complete Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:58:00 total length •Module One: Who We Are and What We Do: 00:17:00 •Module Two: Establishing Your Attitude: 00:12:00 •Module Three: Identifying and Addressing Customer Needs: 00:12:00 •Module Four: Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:10:00 •Module Six: Giving Customer Service over the Phone: 00:12:00 •Module Seven: Providing Electronic Customer Service: 00:12:00 •Module Eight: Recovering Difficult Customers: 00:15:00 •Module Nine: Understanding When to Escalate: 00:14:00

Overview Any retail store or business will quickly fail if it provides poor Customer Service. Learn how to ensure yours has guaranteed footfall and returning clients. This Retail Customer Service Training course delivers useful and insightful methods for keeping shoppers happy and satisfied with their purchases. This tutorial's contents are packed with practical information about the ethics and principles of the selling process. You will learn how to "exploit" trends for popular products, interact directly with customers in an appropriate manner, act promptly on feedback, supply a fair returns process, and genuinely make your consumers feel important and cared for. Become a customer magnet by enrolling now. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Retail Customer Service Training. It is available to all students, of all academic backgrounds. Requirements Our Retail Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 13 sections • 12 lectures • 03:28:00 total length •Who We Are and What We Do: 00:18:00 •The Sales Process and Checkout: 00:30:00 •Importance of Consumer Behaviour: 00:30:00 •Taking Trends and Targeting Customers Effectively: 00:13:00 •The Importance of Communicating with Customers: 00:20:00 •Identifying and Addressing Customer Needs: 00:13:00 •Generating Return Business: 00:16:00 •In-Person Customer Service: 00:11:00 •Giving Customer Service over the Phone: 00:13:00 •Providing Electronic Customer Service: 00:13:00 •Recovering Difficult Customers: 00:16:00 •Understanding When to Escalate: 00:15:00

Overview This comprehensive course on Personal Productivity will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Personal Productivity course comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Personal Productivity course. It is available to all students, of all academic backgrounds. Requirements Our Personal Productivity course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 3 sections • 18 lectures • 02:48:00 total length •Introduction: 00:03:00 •How to focus on the essentials: 00:10:00 •Why is our focus is scattered?: 00:15:00 •What are the essence of focus and high productivity: 00:11:00 •Exercising the power of choice: 00:06:00 •How to Discern Your Distractions: 00:11:00 •Time is always a trade-off: 00:06:00 •Explore your ways: 00:04:00 •Sometimes you need an escape: 00:12:00 •Developing an eye for the bigger picture: 00:12:00 •Life is a game: 00:05:00 •Selective, Explicit & also right: 00:12:00 •Start eliminating: 00:01:00 •Develop strong internal clarity: 00:17:00 •Uncommit to non-essentials: 00:23:00 •Setting Boundaries: 00:14:00 •A Plan to Execute: 00:06:00 •Additional Materials: 00:00:00

Overview This comprehensive course on Bodyguard Training will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Bodyguard Training comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Bodyguard Training. It is available to all students, of all academic backgrounds. Requirements Our Bodyguard Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 18 sections • 18 lectures • 08:33:00 total length •Introduction to Bodyguard Training: 00:31:00 •Personal Security: 00:19:00 •Laws and Legislation: 00:25:00 •Threat Assessment and Risk Management: 00:34:00 •Operational Planning: 00:25:00 •Behavioural Intelligence: 00:17:00 •Anti-Ambush Drills: 00:41:00 •Searching Techniques: 00:35:00 •On Foot Protection: 00:48:00 •Physical Intervention: 00:24:00 •Vehicle Escort Procedures: 00:34:00 •Route Reconnaissance: 00:27:00 •Surveillance and Basic Anti Surveillance Techniques: 00:44:00 •Firearms and Explosive Handling: 00:28:00 •Protectee Variations: 00:18:00 •Medical Emergency Assistance: 00:40:00 •How COVID-19 Affected Close Protection Services: 00:23:00 •Assignment - Bodyguard Training: 00:00:00

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: Introducción 00:10:00 Módulo Tres: Etiqueta Efectiva en el Trabajo 00:10:00 Módulo Cuatro: Costos y Recompensas 00:15:00 Módulo Cinco: Resolución De Conflictos 00:10:00 Módulo Seis: Llegando a la Causa 00:10:00 Módulo Siete: Comunicación 00:10:00 Módulo Ocho: Negociación 00:10:00 Módulo Nueve: Identificando Necesidades 00:10:00 Módulo Diez: Escribiendo una Política de Urbanidad 00:10:00 Módulo Once: Implementando la Política 00:10:00 Módulo Doce: Cierre 00:05:00 Evaluación Presente su tarea 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Para quién es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interés en la pintura profesional Requisito de entrada: Este curso está disponible para todos los estudiantes, de todos los antecedentes académicos. Los estudiantes deben tener 16 años o más para realizar la calificación. Se requiere una buena comprensión del idioma inglés, aritmética y TIC para asistir a este curso. Evaluación: Este curso no implica ninguna prueba de MCQ. Los estudiantes deben responder las preguntas de asignación para completar el curso, las respuestas serán en forma de trabajo escrito en PDF o en Word. Los estudiantes pueden escribir las respuestas en su propio tiempo. Una vez que se envían las respuestas, el instructor verificará y evaluará el trabajo. Proceso de dar un título: Después de completar y aprobar el curso con éxito, podrá obtener un Certificado de Logro Acreditado. Los certificados pueden obtenerse en copia impresa a un costo de £39 o en formato PDF a un costo de £24. Por qué elegirnos? Materiales de estudio de e-learning accesibles, atractivos y de alta calidad; Videos tutoriales / materiales de los principales expertos de la industria; Estudia en una plataforma de aprendizaje en línea avanzada y fácil de usar; Sistemas de examen eficientes para la evaluación y el resultado instantáneo; La calificación acreditada reconocida internacionalmente y en el Reino Unido; Acceda al contenido del curso en dispositivos móviles, tabletas o computadoras desde cualquier lugar en cualquier momento; El beneficio de solicitar la tarjeta de descuento extra de NUS; Asistencia 24/7 por correo electrónico. Trayectoria profesional: Después de completar este curso, podrá desarrollar conocimientos y habilidades precisas con la confianza adecuada para enriquecerse y alegrar su carrera en el mercado laboral relevante. Módulo Uno: Primeros Pasos 00:05:00 Módulo Dos: ¿Qué son las Redes Sociales? 00:10:00 Módulo Tres: Definiendo Su Política de Redes Sociales (I) 00:15:00 Módulo Cuatro: Definiendo Su Política de Redes Sociales (II) 00:15:00 Módulo Cinco: Creando un Documento Vivo 00:15:00 Módulo Seis: Estar Pendiente de la Seguridad 00:15:00 Módulo Siete: Reglas a Seguir para las Publicaciones (I) 00:15:00 Módulo Ocho: Reglas a Seguir para las Publicaciones (II) 00:15:00 Módulo Nueve: Beneficios de la Redes Sociales 00:15:00 Módulo Diez: Los Obstáculos de las Redes Sociales 00:15:00 Módulo Once: Escuche a sus Clientes 00:10:00 Módulo Doce: Cierre 00:05:00 Evaluación Presente su tarea 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Overview The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues. Learning Outcomes: Develop a strong understanding of the role and importance of customer service in a professional setting. Establish a positive attitude and effective communication skills to meet and exceed customer needs. Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships. Acquire proficiency in providing exceptional in-person, phone, and electronic customer service. Develop strategies for handling difficult customers and resolving conflicts professionally. Understand the importance of escalating issues when necessary to ensure customer satisfaction. Why buy this Customer Service Manager Training and Front Desk Certification? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Customer Service Manager Training and Front Desk Certification Module One - Customer Service : Who We Are and What We Do 00:17:00 Module Two - Customer Service : Establishing Your Attitude 00:12:00 Module Three - Customer Service : Identifying and Addressing Customer Needs 00:12:00 Module Four - Customer Service : Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six - Customer Service : Giving Customer Service over the Phone 00:12:00 Module Seven - Customer Service : Providing Electronic Customer Service 00:12:00 Module Eight - Customer Service : Recovering Difficult Customers 00:15:00 Module Nine - Customer Service : Understanding When to Escalate 00:14:00

Course Overview: Electrical and fire safety are two of the most critical aspects of workplace safety. This Electrical and Fire Safety Training - Level 2 course is designed to equip you with the essential knowledge and skills to navigate the intricacies of electrical systems and mitigate the risks associated with fire hazards. With a comprehensive curriculum and expert guidance, this course will empower you to make informed decisions when it comes to safeguarding lives and property. Understanding the principles of fire safety and electrical systems is crucial for professionals in the field and beneficial for individuals seeking to enhance their safety at home or in the workplace. With this course, you'll delve into the fundamentals of fire safety, voltage, resistance, capacitance, and more.By mastering these concepts, you'll gain the confidence to implement adequate safety precautions and comply with fire safety legislation. Key Features of the Course: CPD Certificate: Upon successfully completing the course, you will receive a CPD certificate demonstrating your electrical and fire safety proficiency. 24/7 Learning Assistance: We are available around the clock to assist you with any queries or concerns you may have during your learning journey. Who is This Course For? This course is suitable for a diverse range of individuals, including: Professionals working in electrical engineering, construction, or facilities management. Safety officers and supervisors responsible for ensuring compliance with fire safety regulations. Homeowners and tenants interested in understanding electrical and fire safety measures for personal use. Students pursuing careers in engineering, architecture, or related fields. What You Will Learn: Throughout this course, you will explore various topics and modules to enhance your understanding of electrical and fire safety. The course covers: The basics of electricity, voltage, resistance, capacitance, and capacitors. You will learn how electricity works and how it can be measured and controlled. The safety precautions that you need to take when working with or around electrical equipment. You will learn to avoid common electrical hazards such as shocks, burns, fires, and explosions. The introduction to fire safety. You will learn the basic concepts of fire science, fire chemistry, fire behaviour, and fire classification. The fire safety legislation applies to your workplace or home. You will learn how to comply with the relevant laws and regulations that govern electrical and fire safety. The measures of fire safety that you need to implement in your environment. You will learn how to conduct a fire risk assessment, how to install and maintain fire detection and alarm systems, how to use firefighting equipment such as extinguishers and hoses, and how to design and maintain escape routes and exits. The fire emergency procedures that you need to follow in case of a fire outbreak. You will learn how to raise the alarm, how to evacuate safely, how to assist others in need, and how to communicate with the emergency services. Why Enrol in This Course: Enrolling in this course offers several advantages: Top-Reviewed Course: Benefit from a course with outstanding reviews and positive feedback from learners worldwide. Recently Updated Content: Stay updated with the latest industry standards and best practices in electrical and fire safety. Skills Development: Develop helpful skills that can be immediately applied in emergencies or everyday life. Requirements: To make the most of this course, a basic understanding of electrical concepts is recommended. However, no prior experience or technical background is required. Career Path: Upon completing this course, you will have gained valuable knowledge for various career opportunities. Some of the professions you can pursue in the United Kingdom, along with their average salaries, include: Electrical Engineer - £40,000 per year Fire Safety Officer - £35,000 per year Building Inspector - £30,000 per year Safety Consultant - £45,000 per year Facilities Manager - £35,000 per year Health and Safety Advisor - £32,000 per year Risk Assessment Specialist - £38,000 per year Certification: Upon completing the Electrical and Fire Safety Training - Level 2 course, you will be awarded a CPD certificate. This certification is a testament to your expertise and commitment to electrical and fire safety practices. Enrol in this course today and empower yourself with the skills to promote electrical and fire safety, protect lives, and make a positive impact in your professional and personal spheres. Course Curriculum 8 sections • 8 lectures • 05:00:00 total length •Introduction and Basics: 00:14:00 •Introduction to Fire Safety: 01:18:00 •Voltage and Resistance: 00:22:00 •Capacitance and Capacitors: 00:20:00 •Safety Precautions: 00:27:00 •Fire Safety Legislation: 01:18:00 •Measures of Fire Safety: 00:25:00 •Fire Emergency: Evacuation Procedures: 00:36:00

Overview In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation. Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise. Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep. Learning Outcomes Understand the foundational principles of effective customer service management. Develop a positive, solution-oriented attitude towards customer interactions. Recognise and aptly address diverse customer needs to ensure satisfaction. Strategise and implement techniques to ensure return business and loyalty. Deliver outstanding customer service face-to-face, telephonically, and digitally. Acquire expertise in managing and recovering challenging customer scenarios. Distinguish between situations that can be resolved independently and those requiring escalation. Why buy this Customer Service Management: Recovering Difficult Customers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Customer Service Management: Recovering Difficult Customers is suitable for:  Aspiring customer service managers aiming to excel in their roles. Businesses seeking to elevate their customer service standards. Frontline staff keen on enhancing their customer interaction techniques. Team leads or supervisors in charge of customer service departments. Entrepreneurs aiming to build a robust customer-centric model. Prerequisites This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £25,000 - £45,000 Annually Client Relationship Officer: £28,000 - £50,000 Annually Customer Retention Specialist: £24,000 - £40,000 Annually Call Centre Supervisor: £22,000 - £35,000 Annually Customer Experience Strategist: £30,000 - £55,000 Annually Digital Customer Service Analyst: £27,000 - £52,000 Annually Course Curriculum Customer Service Management: Recovering Difficult Customers Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Customer Service Management: Recovering Difficult Customers 00:20:00 Final Exam Final Exam - Customer Service Management: Recovering Difficult Customers 00:20:00