Retail Customer Service Training

Description

Any retail store or business will quickly fail if it provides poor Customer Service. Learn how to ensure yours has guaranteed footfall and returning clients. This Retail Customer Service Training course delivers useful and insightful methods for keeping shoppers happy and satisfied with their purchases. This tutorial's contents are packed with practical information about the ethics and principles of the selling process. You will learn how to "exploit" trends for popular products, interact directly with customers in an appropriate manner, act promptly on feedback, supply a fair returns process, and genuinely make your consumers feel important and cared for. Become a customer magnet by enrolling now.

You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate.

There is no experience or previous qualifications required for enrolment on this Retail Customer Service Training. It is available to all students, of all academic backgrounds.

Our Retail Customer Service Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace.

Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc.

13 sections • 12 lectures • 03:28:00 total length

•Who We Are and What We Do: 00:18:00

•The Sales Process and Checkout: 00:30:00

•Importance of Consumer Behaviour: 00:30:00

•Taking Trends and Targeting Customers Effectively: 00:13:00

•The Importance of Communicating with Customers: 00:20:00

•Identifying and Addressing Customer Needs: 00:13:00

•Generating Return Business: 00:16:00

•In-Person Customer Service: 00:11:00

•Giving Customer Service over the Phone: 00:13:00

•Providing Electronic Customer Service: 00:13:00

•Recovering Difficult Customers: 00:16:00

•Understanding When to Escalate: 00:15:00