Description

Overview

The Customer Service Manager Training and Front Desk Certification course equips individuals with the necessary skills to excel in customer service roles. It covers various modules, including establishing a positive attitude, addressing customer needs, generating return business, providing in-person and electronic customer service, handling difficult customers, and knowing when to escalate issues.

Learning Outcomes:

Develop a strong understanding of the role and importance of customer service in a professional setting.

Establish a positive attitude and effective communication skills to meet and exceed customer needs.

Gain the ability to generate repeat business through excellent customer service and build long-term customer relationships.

Acquire proficiency in providing exceptional in-person, phone, and electronic customer service.

Develop strategies for handling difficult customers and resolving conflicts professionally.

Understand the importance of escalating issues when necessary to ensure customer satisfaction.

Why buy this Customer Service Manager Training and Front Desk Certification?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Customer Service Manager Training and Front Desk Certification you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Customer Service Manager Training and Front Desk Certification does not require you to have any prior qualifications or experience. You can just enrol and start learning.

Prerequisites

This Customer Service Manager Training and Front Desk Certification was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Customer Service Manager Training and Front Desk Certification is a great way for you to gain multiple skills from the comfort of your home.

Course Curriculum

Customer Service Manager Training and Front Desk Certification
	Module One - Customer Service : Who We Are and What We Do	00:17:00
	Module Two - Customer Service : Establishing Your Attitude	00:12:00
	Module Three - Customer Service : Identifying and Addressing Customer Needs	00:12:00
	Module Four - Customer Service : Generating Return Business	00:14:00
	Module Five: In-Person Customer Service	00:10:00
	Module Six - Customer Service : Giving Customer Service over the Phone	00:12:00
	Module Seven - Customer Service : Providing Electronic Customer Service	00:12:00
	Module Eight - Customer Service : Recovering Difficult Customers	00:15:00
	Module Nine - Customer Service : Understanding When to Escalate	00:14:00

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Customer Service Manager Training and Front Desk Certification

By Studyhub UK

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