Description

Overview

In an era where brand loyalty is highly coveted yet elusive, the 'Customer Service Management: Recovering Difficult Customers' course serves as your compass to navigate the treacherous waters of volatile client interactions. Our comprehensive curriculum highlights the art and science of transforming challenging situations into opportunities, turning disgruntled customers into brand ambassadors. Delve deep into the core essence of who you are, refine your approach to handling customers in-person, over the phone, or electronically, and master the nuances of discerning when to escalate a situation.

Customers today crave more than just a product; they yearn for a memorable experience. The course offers a rich tapestry of skills and knowledge tailored to meet modern-day challenges. From developing your attitude to cultivating return business, each module unfolds a new chapter in the world of stellar customer service. By the end of this transformative journey, learners will possess the understanding to tackle complex customer-centric scenarios with finesse and poise.

Electronic customer service has emerged as the new frontier in today's digital age. With our dedicated modules focusing on telephonic and electronic customer service, learners will be able to effectively cater to the digitally-savvy clientele. Additionally, our exclusive segment on 'Recovering Difficult Customers' will empower you with strategies to mend bridges and foster positive relationships even after a misstep.

Learning Outcomes

Understand the foundational principles of effective customer service management.

Develop a positive, solution-oriented attitude towards customer interactions.

Recognise and aptly address diverse customer needs to ensure satisfaction.

Strategise and implement techniques to ensure return business and loyalty.

Deliver outstanding customer service face-to-face, telephonically, and digitally.

Acquire expertise in managing and recovering challenging customer scenarios.

Distinguish between situations that can be resolved independently and those requiring escalation.

Why buy this Customer Service Management: Recovering Difficult Customers?

Unlimited access to the course for forever

Digital Certificate, Transcript, student ID all included in the price

Absolutely no hidden fees

Directly receive CPD accredited qualifications after course completion

Receive one to one assistance on every weekday from professionals

Immediately receive the PDF certificate after passing

Receive the original copies of your certificate and transcript on the next working day

Easily learn the skills and knowledge from the comfort of your home

Certification

After studying the course materials of the Customer Service Management: Recovering Difficult Customers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.

Who is this course for?

This Customer Service Management: Recovering Difficult Customers is suitable for:

Aspiring customer service managers aiming to excel in their roles.

Businesses seeking to elevate their customer service standards.

Frontline staff keen on enhancing their customer interaction techniques.

Team leads or supervisors in charge of customer service departments.

Entrepreneurs aiming to build a robust customer-centric model.

Prerequisites

This Customer Service Management: Recovering Difficult Customers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.

Career path

Customer Service Manager: £25,000 - £45,000 Annually

Client Relationship Officer: £28,000 - £50,000 Annually

Customer Retention Specialist: £24,000 - £40,000 Annually

Call Centre Supervisor: £22,000 - £35,000 Annually

Customer Experience Strategist: £30,000 - £55,000 Annually

Digital Customer Service Analyst: £27,000 - £52,000 Annually

Course Curriculum

Customer Service Management: Recovering Difficult Customers
	Module One: Who We Are and What We Do	00:17:00
	Module Two: Establishing Your Attitude	00:12:00
	Module Three: Identifying and Addressing Customer Needs	00:12:00
	Module Four: Generating Return Business	00:14:00
	Module Five: In-Person Customer Service	00:10:00
	Module Six: Giving Customer Service over the Phone	00:12:00
	Module Seven: Providing Electronic Customer Service	00:12:00
	Module Eight: Recovering Difficult Customers	00:15:00
	Module Nine: Understanding When to Escalate	00:14:00
Mock Exam
	Mock Exam - Customer Service Management: Recovering Difficult Customers	00:20:00
Final Exam
	Final Exam - Customer Service Management: Recovering Difficult Customers	00:20:00

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Customer Service Management: Recovering Difficult Customers

By Studyhub UK

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