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24-Hour Flash Sale! Prices Reduced Like Never Before!! Navigating the complexities of the Construction Industry Scheme (CIS) is crucial for anyone involved in the UK construction sector. With the industry contributing billions to the economy and employing over 2 million people, understanding CIS is not just beneficial; it's essential. Hence, this course can be your gateway to becoming proficient in managing CIS obligations effectively. Are you prepared to master CIS to ensure compliance and optimise financial operations within your construction business? The "Construction Industry Scheme (CIS)" course bundle provides an exhaustive look into all aspects of the CIS, from basic understanding to complex compliance requirements. You'll begin with an overview of the scheme, learning about its Scope and the roles of Contractors and Subcontractors. The course will guide you through the Registration Process, the Verification of Subcontractors, and the nuances of Handling CIS Returns and Certificates. Additionally, you will get into the critical areas of Record-keeping, understanding the Penalties for Non-compliance, and other miscellaneous but vital CIS-related information. This Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 course is Endorsed by The Quality Licence Scheme Accredited by CPDQS (with 120 CPD points) Key Topics to Be Covered in this Construction Industry Scheme (CIS) The types of work that are covered by the CIS scheme are carried out in the UK. The CIS scheme's fundamental aspects include the definition of a contract (written and verbal), Contractor, Construction Operation, Subcontractor, and their responsibilities. The registration process The three key factors differentiate employees and contractors in the eyes of current UK law. The penalties involved in the Construction Industry Scheme (CIS) and the appealing process. Different areas of dispute are involved in the Construction Industry Scheme (CIS), including the use of trading names and payment processes to third parties. The 3 main steps to the verification of the subcontractor's process are explained with relevant examples. Learn about the practical impact of CIS and the future of the Construction Industry Scheme in light of the Reverse charge mechanism from 1 October 2020 Elevate your professional value and ensure your projects run smoothly and compliantly by mastering the Construction Industry Scheme. This course offers you the knowledge and tools necessary to navigate the regulations confidently and efficiently. Enrol now and take a significant step towards mastering one of the most important aspects of construction finance! Why Prefer this Course? Get a chance to order a QLS Endorsed Certificate upon completion of the course Get a Free Student ID Card with this training program (£10 postal charge will be applicable for international delivery) The course is Affordable and Simple to understand Get Lifetime Access to the course materials The training program comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Module 01: Construction Industry Scheme (CIS) Module 02: Coverage of the CIS Module 03: Contractors and Registration Module 04: Verification Process Module 05: The Construction Industry Scheme (CIS) Returns Module 06: Record Keeping and Construction Industry Scheme(CIS) Certificates Module 07: Penalties Involved Module 08: Miscellaneous Information Assessment Process of Construction Industry Scheme (CIS) You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve Quality Licence Scheme endorsed certificates. After passing the Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Construction contractors Subcontractors Project managers Compliance officers Financial administrators Construction accountants Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Construction Manager: £35,000 - £70,000 Project Manager: £30,000 - £60,000 Compliance Officer: £25,000 - £45,000 Financial Manager: £40,000 - £75,000 Accountant: £28,000 - £50,000 Certificates CPD Accredited Digital Certificate Digital certificate - £12.99 Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29 Upon finishing the Construction Industry Scheme (CIS) course, you need to order to receive a Certificate Accredited by CPDQS that is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3 Hard copy certificate - £89 Show off Your New Skills with a Certification of Completion After successfully completing the Advanced Certificate in Construction Industry Scheme (CIS) at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery

Violence in the workplace was cited as the reason people leave their jobs in 50% of cases and in the UK, 29% of people faced such problems. Do you ever feel distressed, anxious or frustrated facing violence with your coworker or your boss? Or maybe you are a manager who has to address conflict. Violence in the is a common part of work-life, and it does not only affect those who are directly involved, but it also impacts the entire work environment. So, how you or your organisation manage the conflict is what determines the level of productivity and fulfilment. As a fellow or as a manager, workplace violence should be the highest priority issue because it determines the level of productivity of the employees. Understanding effective communication and ways to reduce violence in the workplace will help to bring positive energy to the workplace environment. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the course program. Key Topics: How to contribute to a positive and safe working environment How to reduce and deal with violence Understanding aggression, bullying and harassment Understanding equality, diversity and inclusion and the benefits to individuals and organisations Effective listening and communication techniques Essential problem-solving strategies Understanding common sources of conflict and awareness How to create a psychologically safe work environment Developing harassment policy The risk assessment process Learning Outcomes: Stop feeling distracted, anxious, or frustrated about conflict with your colleagues, or boss Use differences of opinion and conflicts constructively, leading to growth and creativity Use proven strategies and powerful communication skills to prevent and manage violence Identify warning signs and prevent or minimise violence before it gets worse Know your violence management style and how to improve it Create a safe work environment that encourages open communication and trust Know when to intervene and how to approach Implement the steps of conflict resolution Find out the root of conflict and prevent it in the long run Establish guidelines, procedures, and training for your organisation Experts created the Certificate in Workplace Management: Violence course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Techniques to control the workplace environment Psychological understanding Problem-solving Assessment Leadership Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the course program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown the course: Certificate in Workplace Management: Violence Course Module One: What Is Workplace Harassment? Module Two: Identifying the Bully Module Three: How to Handle Workplace Violence Module Four: Risk Assessment (I) Module Five: Risk Assessment (II) Module Six: Being the Victim Module Seven: Checklist for Employers Module Eight: Interview Process Module Nine: Investigation Process Module Ten: Developing a Workplace Harassment Policy Assessment Process Once you have completed all the modules in the Certificate in Workplace Management: Violence course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? This comprehensive course is designed for anyone who wants to learn how to prevent and solve violence through effective communication techniques and proven strategies. It is ideal for leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff to reduce the violence. Requirements The Certificate in Workplace Management: Violence program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path The course is an essential skills for managerial roles and applies to professionals in any industry, particularly those in the following careers: Businessmen Entrepreneur Human Resource Manager Life Coach Mentor

Processing payroll and maintaining employee records is an essential part of HR. This HR Assistant and Payroll Manager Training course explores the fundamentals of payroll management and the recruitment process, to equip you with the skills to kick-start your career in this field.  This HR training course explores the duties of a human resource assistant, HR roles and responsibilities and payroll management in detail. You will learn how to maintain employee records, screen candidates' resumes, pay employees, calculate tax deductions and much more. Throughout the course, you will develop essential payroll manager skills and will familiarise with UK payroll systems and software to ensure that financial records are adequately maintained. Learning Outcomes of The HR and Payroll Manager Course:  Get a complete overview of human resource management Familiarise with the HR planning, recruitment and selection processes Understand the role of the HR department and its fundamental responsibilities Learn the definition of organisational culture and why it is essential to workplace productivity Explore strategies for motivating colleagues and new hires Gain a solid understanding of the functions of performance appraisals Develop essential skills in leadership, communication, time management and organisation Learn how to process payroll and familiarise with key payroll management software Understand the basics of record-keeping and employee data protection Why Choose This Course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of 9.99 and PDF Certificate at 4.99. Course Content Module 01: Human Resource Management Module 02: Introduction to Payroll Management Module 03: The UK Payroll System Module 04: Brightpay Module 05: Paye, Tax, NI Module 06: Conclusion and Next Steps

About Course Minute Taking Course: Learn Minute Taking at meetings Gain the skills for Minute Taking concise and with a purpose to make your Meetings productive and successful. This Minute Taking course will help you overcome communication barriers as well as help you reach your goals during meetings. This Minute Taking Online course covers a range of different modules all designed to take you through the course step-by-step, so you can learn the art of effective minute taking. Meeting minutes serve as an official record of the event, and you have the critical role of creating them and ensuring that they are accurate. You want your notes to be clear and precise, and by delivering accurate meeting minutes you gain the perfect opportunity to shine like a star. Minute-taking is an essential part of business meetings. The minute taker must capture clear and concise Minutes to support the business and to ensure the meeting is a success. It's extremely easy to miss out on key points during meetings. Projects often get delayed and there is scope for miscommunication across teams and departments without comprehensive knowledge about the agenda of the meeting. Meeting minutes help avoid these ambiguities by allowing employees to reference effecting meeting notes post-meetings.Why take this course? This training course helps you write and deliver better notes and action points for official meetings. The aim of this online training course is to provide you with effective writing and summarising tips to help you glean the relevant information from the meeting and produce professional and clear notes. One of the primary responsibilities of any administrative staff is to successfully take notes during meetings and share transcripts and key points of the same both within the team and to other relevant teams/departments. Any dedicated individual can master Effective Minute taking with the right training. Our meeting minute course has been designed by experienced industry veterans who have worked with multiple prestigious organizations. This course will familiarise you with the minute-taking process, including preparation, note-taking during the meeting, and producing the final Minutes document. Upon completion, you will understand the importance of minute taking and have the information you need to feel confident and capable of your ability. The course is designed for anyone who is in a secretarial or minute taking role and wants to strengthen their minute taking skills. It is also suitable for those who are starting out as a minute taker and are unsure where to begin. It will prove particularly useful if you feel anxious, confused, or simply wish to enhance your ability to effectively take notes and produce professional, comprehensive Minutes with confidence. What Will You Learn? Demonstrate what makes good meeting minutes and the need for accuracy of reporting Understand in depth what minute taking is, why it is important for ensuring the success of business meetings, and what the minute taker's role is. Write meeting minutes in professional written English Explain the planning of an agenda and the preparation required Apply practical tips and useful words for producing accurate meeting minutes What you should do during a meeting Course Content Fundamentals of Meetings Fundamentals of Meetings Understanding Meeting Minutes What are Meeting Minutes? Why Meeting Minutes Are Important Common Meeting Minutes Formats Responsibilities of the Minute Taker Essential Parts of Meeting Minutes Background of Meeting Minutes Background of Meeting Minutes Why Meetings fail? Why Meetings fail? How to arrange a Meeting How to Arrange a Meeting Necessary Sections of a Meeting Necessary Sections of a Meeting Preparation for the meeting Preparation for the meeting Creating the Right Environment Creating the right environment Taking Notes Taking Notes The Minutes The Minutes Impact of the Freedom of Information Act on minutes Impact of the Freedom of Information Act on minutes Conclusion Conclusion Minute Taking Exercise Exercise A course by Xpert Learning RequirementsNo specific requirement is needed for this course Audience Regular Minute Takers Personal Assistant to CEO/COO Administrative Assistant Human Resource professionals Audience Regular Minute Takers Personal Assistant to CEO/COO Administrative Assistant Human Resource professionals

Immerse yourself in the tranquil art of relaxation massage with our comprehensive 'Relaxation Massage Therapy Bundle' course. This transformative learning experience begins with the essentials, introducing you to the serene world of therapeutic touch. As you traverse the curriculum, you will uncover the delicate balance of technique and intuition required to master the craft. Each module is a step on your path to becoming a conduit of calm, with lessons that distill the essence of massage strokes, ensuring your hands become instruments of relief and serenity. With every technique learned, your confidence will bloom, guided by in-depth explorations of full-body relaxation methods. The course is not just about learning the right movements; it's about understanding the profound impact of each touch. Your journey will be one of discovery, not only of skills but also of the silent language of compassion communicated through massage. Upon completion, your hands will hold the power to unravel tension, invite calm, and restore balance, making you a sought-after artisan in the field of relaxation massage therapy. Learning Outcomes Gain foundational knowledge of massage therapy principles. Differentiate between effective and detrimental massage strokes. Master a suite of full-body relaxation massage techniques. Enhance sensory awareness for a more intuitive touch. Cultivate an understanding of creating a therapeutic ambience. Why choose this Relaxation Massage Therapy Bundle course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Relaxation Massage Therapy Bundle Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Relaxation Massage Therapy Bundle course for? Aspiring therapists passionate about pursuing a career in massage. Wellness practitioners desiring to broaden their service offerings. Individuals seeking to develop a skillset in relaxation techniques. Health sector professionals aiming to supplement their therapeutic approaches. Spa and wellness centre employees wishing to advance their expertise. Career path Massage Therapist: £18,000 - £30,000 Spa Practitioner: £16,000 - £25,000 Wellness Consultant: £20,000 - £40,000 Holistic Health Coach: £20,000 - £35,000 Aromatherapist: £19,000 - £30,000 Reflexologist: £18,000 - £30,000 Prerequisites This Relaxation Massage Therapy Bundle does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Relaxation Massage Therapy Bundle was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum The Massage Essentials Relax Promo 00:01:00 Course Intro Without Music 00:01:00 Lecture Tables New 00:06:00 Oils New 00:04:00 Set Up 00:05:00 Heat Packs 00:03:00 Timing 00:04:00 Contra Relax 00:01:00 Stretching 00:04:00 Do No Harm 00:01:00 Feedback1 00:01:00 Body Mechanics 00:07:00 Practice 00:02:00 Final Points 00:02:00 The Massage Strokes- The Right and Wrong Ways Soft Hands Vs Rigid 00:01:00 General Stroke Music 00:02:00 Kneading 00:02:00 Sizoring With Music 00:01:00 Thumb Presses 00:03:00 Forearms 00:02:00 Full Body Relaxation Massage Techniques Back of Feet 00:02:00 Back of Legs 00:09:00 Awesome Back Massage 00:13:00 Neck 00:04:00 Arms Hands 00:07:00 Front Legs 00:06:00 Front Feet 00:03:00 Full Relax Music 00:45:00 Additional Resource Resources: Relaxation Massage Therapy Bundle 00:00:00 Assignment Assignment - Relaxation Massage Therapy Bundle 00:00:00

Overview Thrive in your workplace by gaining essential leadership & management skills through our all-inclusive Leadership & Management Diploma course. This comprehensive program is designed to equip you with the knowledge and expertise necessary to become a qualified leader, proficient in effective management practices. You will explore the fundamental differences between leadership and management, understand their significance, and learn how to navigate the complexities of organizational dynamics. Throughout the Leadership & Management Diploma course, you will delve into crucial topics such as conflict management and the various responsibilities that come with effective leadership & management. By engaging with practical scenarios and real-world applications, you'll develop advanced interpersonal communication skills that enable you to align your strategies and address management challenges swiftly and effectively. Enhance your career prospects by enrolling in the Leadership & Management Diploma today! This Leadership & Management Diploma course will provide you with the tools to excel in any leadership role and make a significant impact within your organization. Don't miss the opportunity to elevate your career in leadership & management. Key Features of the Course: FREE Leadership & Management Diploma CPD-accredited certificate Get a free student ID card with Leadership & Management Diploma training (£10 applicable for international delivery) Lifetime access to the Leadership & Management Diploma course materials The Leadership & Management Diploma program comes with 24/7 tutor support Get instant access to this Leadership & Management Diploma course Learn Leadership & Management Diploma training from anywhere in the world The Leadership & Management Diploma training is affordable and simple to understand The Leadership & Management Diploma training is entirely online How will I get my certificate? You may have to take a quiz or a written test online during or after the Leadership & Management Diploma course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Leadership & Management Diploma. It is available to all students, of all academic backgrounds. Requirements Our Leadership & Management Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path With the Leadership & Management Diploma, you can explore a variety of rewarding career opportunities, including: Team Leader: £25,000 - £40,000 Project Manager: £30,000 - £50,000 Operations Manager: £35,000 - £60,000 Department Manager: £30,000 - £55,000 HR Manager: £35,000 - £60,000 General Manager: £40,000 - £70,000 Course Curriculum 1 sections • 20 lectures • 08:39:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:37:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

🎉 Unlock the doors to success with our comprehensive Insurance Training Course! 🎓 Whether you're diving into the world of insurance for the first time or looking to level up your skills, this course is your ultimate guide to mastering the ins and outs of the insurance industry.   🔍 What can you expect from our Insurance Training Course? Let's dive in! 💡 Learn from Experts: Our course is curated by industry experts with years of experience in the insurance field. You'll benefit from their insights, tips, and real-world examples that will help you navigate the complexities of insurance with confidence. 📚 Comprehensive Curriculum: From the fundamentals of insurance principles to advanced topics like risk management and underwriting, our course covers it all. You'll gain a solid understanding of key concepts, regulations, and best practices that are essential for success in the insurance industry. 💼 Practical Skills Development: Theory is important, but so is hands-on experience! That's why our course is designed to provide you with practical skills that you can apply directly in your insurance career. Whether it's assessing risk, calculating premiums, or handling claims, you'll develop the skills employers are looking for. 👩‍🏫 Flexible Learning: We understand that everyone has different schedules and learning preferences. That's why our course offers flexible learning options, including online modules, video lectures, and interactive exercises. Learn at your own pace, whenever and wherever you want. 🌟 Career Advancement Opportunities: Whether you're aiming for a career as an insurance agent, underwriter, claims adjuster, or risk manager, our course will equip you with the knowledge and skills you need to succeed. Stand out from the competition and advance your career with confidence.   🚀 Who is this for? Our Insurance Training Course is perfect for: Aspiring insurance professionals looking to kickstart their careers. Current insurance employees seeking to expand their knowledge and skillset. Individuals considering a career change to the insurance industry. Entrepreneurs or small business owners who want to understand insurance for their businesses. Students or recent graduates interested in pursuing a career in insurance. No matter where you are in your career journey, our course will empower you to reach your goals in the insurance industry.   🛣️ Career Path The insurance industry offers a wide range of career opportunities, and our course can help you unlock them. Here are just a few potential career paths you could pursue after completing our Insurance Training Course: Insurance Agent/Broker: Help individuals and businesses find the right insurance coverage to meet their needs. Underwriter: Assess risks and determine coverage and premiums for insurance policies. Claims Adjuster: Investigate insurance claims and determine the extent of coverage and payouts. Risk Manager: Identify and analyze potential risks for businesses and recommend strategies to mitigate them. Actuary: Use mathematical and statistical methods to assess risk and uncertainty in the insurance industry. And these are just a few examples! With the knowledge and skills gained from our course, you'll have the flexibility to pursue various career paths within the dynamic and rewarding field of insurance. Ready to embark on your insurance journey? Enroll in our Insurance Training Course today and take the first step towards a successful and fulfilling career in insurance! 🎉   FAQs 1. What is insurance? Insurance is a contract between an individual or entity (the insured) and an insurance company (the insurer), whereby the insurer agrees to provide financial protection or reimbursement against specified losses in exchange for payment of premiums. It helps individuals and businesses mitigate financial risks by transferring them to the insurance company. 2. Why is insurance important? Insurance is crucial for protecting individuals, businesses, and assets against unexpected events and losses. It provides financial security and peace of mind, ensuring that individuals and businesses can recover from accidents, natural disasters, liability claims, and other unforeseen circumstances without facing severe financial hardship. 3. What types of insurance are there? There are various types of insurance tailored to different needs and risks. Common types of insurance include: Health insurance Life insurance Property insurance (e.g., homeowners insurance, renters insurance) Auto insurance Liability insurance Business insurance (e.g., commercial property insurance, professional liability insurance) Travel insurance 4. How does insurance work? Insurance works on the principle of risk pooling and sharing. Policyholders pay premiums to the insurance company, which pools these funds to cover potential losses. When a covered event occurs, policyholders can file a claim with the insurance company, and if the claim is approved, the insurer provides financial compensation or coverage as per the terms of the policy. 5. What is the role of an insurance agent? Insurance agents act as intermediaries between insurance companies and customers. They help individuals and businesses assess their insurance needs, recommend suitable policies, explain coverage options and terms, and assist with the purchasing process. They also provide ongoing customer support, handle policy renewals, and facilitate claims processing. 6. How do I choose the right insurance policy? Choosing the right insurance policy depends on various factors, including your individual or business needs, budget, risk tolerance, and preferences. It's essential to evaluate different policy options, compare coverage features and premiums, and consider factors such as deductibles, limits, exclusions, and the financial strength and reputation of the insurance company. Working with a knowledgeable insurance agent or broker can also help you make informed decisions. 7. Is insurance regulated? Yes, insurance is regulated by government authorities to ensure consumer protection, solvency of insurers, and fair practices within the industry. Regulations may vary by country or jurisdiction and typically involve licensing requirements for insurers and agents, financial reporting standards, consumer protection laws, and oversight by regulatory agencies or departments. Compliance with regulations helps maintain the stability and integrity of the insurance industry.   Remember, while this FAQ section provides general information, specific details may vary based on your location, insurance type, and individual circumstances. It's always advisable to consult with insurance professionals or industry experts for personalized guidance and advice. Course Curriculum Module 1_ Introduction to Insurance. Introduction to Insurance. 00:00 Module 2_ Types of Insurance Policies. Types of Insurance Policies. 00:00 Module 3_ Underwriting and Risk Assessment. Underwriting and Risk Assessment. 00:00 Module 4_ Claims and Loss Adjustments. Claims and Loss Adjustments. 00:00 Module 5_ Regulatory and Legal Issues in Insurance. Regulatory and Legal Issues in Insurance. 00:00

Data is power in today's digital world. However, the consequences can be severe when personal data falls into the wrong hands. That's why the EU introduced the General Data Protection Regulation (GDPR) in 2018 - to hand control back to individuals and keep their information safe. Far-reaching fines now incentivise compliance, making expertise in this complex regulation a highly sought-after skill. By understanding GDPR's principles, the legal basis for processing, and individuals' rights, you'll be equipped to handle data lawfully and avoid potentially business-crippling penalties. This comprehensive course unpacks the regulation's key requirements across 12 bite-sized modules. You'll emerge GDPR savvy and ready to implement accountability measures that embed privacy into your organisation's culture. Join us and ensure you stay on the right side of the data protection rules that are shaping the future. You will Learn The Following Things: Grasp the fundamentals of GDPR. Explore the core principles of GDPR. Understand legal foundations for data processing. Uphold individuals' rights within GDPR. Embrace accountability and governance practices. Navigate the role of the Data Protection Officer. This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this GDPR. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the GDPR course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? Professionals seeking to enhance their GDPR knowledge and skills. Individuals are aspiring to embark on a GDPR-related career path. Organisations aiming to ensure compliance with GDPR regulations. Employees are tasked with handling personal data within their roles. Anyone seeking a comprehensive understanding of GDPR principles. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the GDPR course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path Data Protection Officer - £40,000 to £60,000/year. Information Security Analyst - £35,000 to £55,000/year. Compliance Manager - £45,000 to £70,000/year. Privacy Consultant - £40,000 to £65,000/year. Legal Counsel (Data Protection) - £50,000 to £80,000/year. Course Curriculum Module 01: Basics Of GDPR Basics Of GDPR 00:30:00 Module 02: Principles of GDPR Principles of GDPR 00:50:00 Module 03: Legal Foundation for Processing Legal Foundation For Processing 00:50:00 Module 04: Rights of Individuals Rights Of Individuals 00:50:00 Module 05: Accountability and Governance Accountability and Governance 01:00:00 Module 06: Data Protection Officer Data Protection Officer 01:00:00 Module 07: Security Of Data Security Of Data 01:00:00 Module 08: Personal Data Breaches Personal Data Breaches 01:00:00 Module 09: International Data Transfers After the Brexit International Data Transfers After The Brexit 01:00:00 Module 10: Exemptions - Part One Exemptions - Part One 01:00:00 Module 11: Exemptions - Part Two Exemptions - Part Two 01:00:00 Module 12: National Security and Defence National Security And Defense 01:00:00 Module 13: Understanding Data Protection Act 2018 Understanding Data Protection Act 2018 00:50:00

Getting Started The CMI Level 3 Award in Principles of Management and Leadership is designed for practising or aspiring junior-level managers and supervisors responsible for first-level management. The CMI Level 3 Principles of Management and Leadership course enhances the skills of junior managers and supervisors in effective decision-making, communication and motivating the employees to attain maximum productivity and achieve clearly defined outcomes. Our CMI Level 3 Award is a concise and shorter course than the Certificate and Diploma, providing you with complete professionalism to become an efficient junior manager or supervisor. You'll develop essential management and supervisory techniques, enabling you to manage workplace problems with maximum competence. You'll have a wide range of units to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For Learners: Support and monitor goals Provide instructions around objectives Give direction and guidance Support day-to-day operations Effective project planning Providing an overview of the roles and responsibilities required for managers and developing the skills required to succeed Foundation Chartered Manager offers professional recognition and access to the tools to facilitate continuing professional development (CPD) against our Professional Standard For Organisations: Making sure teams can meet organisational objectives Provides extensive knowledge and skills required to be a manager as part of an organisation The capability to apply learning in the context of another organisation or industry sector Key Highlights Are you a practising or aspiring manager and want to supervise or manage a team to achieve clearly defined outcomes? Then, the CMI Level 3 qualification in Principles of Management and Leadership offered by the School of Business and Technology London is the ideal starting point for your career journey. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 3 Principles of Management and Leadership can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £31,051 per annum Supervisor, with an estimated average salary of £34,000 per annum Shift Manager, with an estimated average salary of £36,216 per annum Project Officer, with an estimated average salary of £37,451 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 6 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring junior-level managers and supervisors. You don't need any formal qualifications to study this course. However, to be eligible for this course, you must:  Be 18 years of age and over Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression There are numerous progression opportunities will be available on successful completion of a Level 3 qualification in Principles of Management and Leadership, Progression to other qualifications at the same level (E.g. from Level 3 Award to Level 3 Certificate etc.) Progression to other qualifications at the next level (E.g. from Level 3 Certificate to Level 4 or 5 Certificate) Why gain a CMI Qualification? The CMI Level 3 Award in Principles of Management and Leadership is aimed at practising or aspiring managers who will supervise or manage a team to achieve clearly defined outcomes. Our CMI Level 3 Award in Principles of Management and Leadership will provide you with the key skills and competencies required to be a manager in an organisation. Once you complete this course, you can progress to further learning within the suite of Level 3 Qualifications in Principles of Management and Leadership - i.e. achieving an Award and topping up to a Certificate or Diploma. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 5 in Management and Leadership, with the goal of becoming a Chartered Manager. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Award in Principles of Management and Leadership, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must complete at least one unit to a minimum of 40 TUT hours, 4 credits to achieve this qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Building Stakeholder Relationships Using Effective Communication Reference No : CMI 305 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of building stakeholder relationships 2. Understand different channels and types of communication used to build relationships with stakeholders. 3. Know how to respond to barriers when communicating with stakeholders. UNIT2- Managing Daily Activities to Achieve Results Reference No : CMI 312 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purpose of daily work activities in the context of an organisation. 2. Understand how to prioritise and set objectives for daily work activities. 3. Know how to organise and allocate work. UNIT3- Principles of management and leadership Reference No : CMI 301 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand how organisations operate. 2. Understand the management role 3. Understand the application of management and leadership approaches. UNIT4- Developing the Knowledge, Skills and Abilities of Individuals and Teams Reference No : CMI 307 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Know the purpose of developing the knowledge, skills and abilities of individuals and teams. 2. Know different types of development opportunities available to support individuals and teams. 3. Be able to identify and select development opportunities for individuals and teams. UNIT5- Managing a Team to Achieve Results Reference No : CMI 302 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the role and purpose of teams 2. Be able to recognise the characteristics of a high performing team. 3. Know how to lead, communicate with and motivate a high performing team. UNIT6- Managing Individuals to be Effective in their Role Reference No : CMI 303 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand an individual's work role and responsibilities 2. Know how to set objectives with individuals. 3. Know how to support individuals to perform well UNIT7- Principles of Communication in the Workplace Reference No : CMI 304 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Know the channels and types of communication used in the workplace. 2. Understand the communication cycle. 3. Be able to plan communication for a target audience. UNIT8- Managing Budgets and Resources Reference No : CMI 314 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the importance of managing resources in own area of responsibility. 2. Understand the use of budgets in an organisation. 3. Understand how to manage costs within a budget. UNIT9- Managing Data and Information Reference No : CMI 318 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the reasons for collecting data and information. 2. Know how to manage data and information. 3. Know how to interpret data and information and communicate findings. UNIT10- Managing Meetings Reference No : CMI 319 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the purposes and types of meetings. 2. Understand how to prepare for meetings. 3. Understand how to facilitate and chair meetings. UNIT11- Managing Own Personal and Professional Development Reference No : CMI 321 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the benefits of personal and professional development. 2. Know how to identify opportunities for personal and professional development. 3. Know how to create and monitor a personal and professional development plan. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.