3441 Employees courses

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS. This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value. The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction. Attendees will be able to: Focus on others to project a UB4I, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions; Listen more intently to develop the best rapport; Communicate clearly with conviction, projecting greater credibility; Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business. Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

Leading Effective Teams 1 Day Training in Aberdeen

The qualification is designed for learners who have responsibility for promoting health choices within the workplace, or who would like to get involved in championing workplace health. This level 2 course is delivered online across two sessions, both must be attended in order to achieve the qualification. Session 1: Introduction The importance of workplace health to employers and their employees The role of a Workplace Health Champion Factors affecting physical and mental health Session 2: Recap Key behaviour change principles The need to safeguard adults as a Workplace Health Champion Key elements involved in planning and preparing for a sport of physical activity session How to measure the success of a sport or physical activity session Tutor discussion / competence of qualification.

Do you want to boost your medical career by learning about the cannulation process? This comprehensive cannulation course is ideal for you!  You can learn about the whole venepuncture and cannulation procedure in this Venepuncture and Cannulation Training Course, as well as the safest methods for handling, flushing, and removing a cannula. This course will provide you with the necessary training to flourish in your profession, whether you are a novice or an experienced individual wishing to enhance your career in the healthcare industry.  Course Highlights Designed by healthcare professionals Accredited by the CPD Certification Recognised and Valuable Certification Self-Paced Online Theoretical Learning High-Quality Study Materials Interactive practical training Practical Day Class Schedule – 1 Day Face-to-Face Training  Venue Location London: Bank Studio, 23 Park Royal Road, NW10 7JH Date: 21st February, 2025 Date: 30th March, 2025 Date: 28th April, 2025 Date: 27th May, 2025 Date: 21st June, 2025 Time: 10:00 am – 05:00 pm Venue Location Birmingham:  83-85 Hagley Road, Birmingham, B16 8QG Date: 25th January, 2025 Date: 24th February, 2025 Date: 23rd March, 2025 Date: 21st April, 2025 Date: 26th May, 2025 Date: 26th June, 2025 Time: 10:00 am – 05:00 pm This extensive IV Cannulation Course covers the following credentials:  Selection of veins for cannulation Arm and hand physiology and anatomy Types of cannula Process of cannulation Safety measures Proper insertion of the cannula Classroom-Based Cannulation Course Practical learning We offer comprehensive theoretical study materials and practical sessions for our cannulation training. As part of the practical training, you will receive practical dry lab demonstrations and hands-on experience to justify your role.  Who is this Venepuncture and Cannulation Course for?  This Venepuncture and Cannulation course is primarily aimed at:  Health Visitors Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career in the healthcare sector Anyone looking to enhance their cannulation skills Aims and Learning Outcomes of this Venepuncture and Cannulation Training Course  Know how to select the appropriate veins for cannulation Understand the anatomy and physiology of hands and arms Recognise the various sizes of a cannula Identify the risks concerning cannulation Know how to insert the cannula properly Recognise the safety precautions that should be maintained Gain knowledge about the dressing procedure Know how to safely flush and remove a cannula Learn how to securely dispose of all the sharps Learning how to perform Phlebotomy Trainingand Catheterisation Training can help you to provide better care to your patients. By being able to insert a catheter quickly and effectively, you can administer necessary treatments more efficiently, which can improve patient outcomes and reduce discomfort. Entry Requirements There are no academic entry requirements for this cannulation course, and it is open to students of all educational backgrounds. You need to join the Phlebotomy Training before attending the Cannulation Training. Assessment Method In this Venepuncture and Cannulation training, learners will be assessed via observation. That means during the practical training, you will be observed by the supervisor/trainer. Upon successful demonstration of blood sampling and blood draw, you will be awarded a CPD-accredited certificate accepted by thousands of professional bodies and government regulators in the UK and worldwide. Whether you are a fresher looking to kickstart your career in healthcare or practising healthcare looking to enhance your cannulation skills, this course will help you achieve your professional aspirations by all means. Course Curriculum 1. Cannulation Training - Course Introduction 2. What are Venepuncture and Cannulation 3. Anatomy and Physiology of the Circulatory System 4. Legal Aspects of Venepuncture (Phlebotomy) and Cannulation 5. Practitioner Requirements 6. Professional Competence and Accountability 7. Documentation and Record Keeping 8. Vicarious Liability 9. Consent 10. Influencing Factors during Venepuncture 11. Infection Prevention and Management 12. Haemolysis 13. Selecting Correct Equipment 14. Procedure of Venepuncture and Cannulation 15. Order of Draw 16. Peripheral Cannula and Venepuncture 17. Procedure Prior to Cannulation 18. During Cannulation 19. Cannula Size and Cannulation Aftercare 20. Removal of Cannulation 21. Complications 22. Cannulation Training - Conclusion Recognised Accreditation This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement On successful completion of the cannulation course, you will be eligible to obtain a CPD-accredited certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. 

QA Level 3 Award In First Aid At Work (RQF) Three-day course Gives learners the knowledge and skills to be a first aider Recommended by HSE for high risk workplaces Course Contents: The Roles and Responsibilities of an Emergency First Aider Assessing an Incident Minor Injuries Cuts, Grazes and Bruises Minor Burns and Scalds Managing an Unresponsive Casualty CPR Safe Use of an AED (Automated External Defibrillator) Choking Seizures Wounds and Bleeding Shock Eye Injuries Angina Heart Attack Stroke Asthma Diabetes Anaphylaxis Head Injuries Spinal Injuries Chest Injuries Fractures Sprains, Strains and Dislocations Poisoning Benefits of this course: 1.1 million workers in Britain had an accident at work in 2014/2015 Of those, 2,700 were from the East Midlands On average, one out of every 370 people received an injury at work The estimated cost of injuries and ill health last year was £15 billion The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing adequate first aid training Typically, first aiders will hold a valid certificate in either First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) Our QA Level 3 Award in First Aid at Work (RQF) - FAW - training course is the one recommended for first aiders in a high risk workplace Having the correct first aid provision in the workplace is not just a legal requirement, it is incredibly important for the safety of all members of staff! As this is a Regulated Qualification, employers can book this course for their employees in the safe knowledge that they have fulfilled their legal responsibilities for providing quality first aid training, without having to undertake any lengthy due diligence checks Accredited, Ofqual regulated qualification: Our First Aid at Work (FAW) course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your First Aid at Work Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained in First Aid, having the ability to save lives should the situation occur.The Ofqual Register number for this course is 603/2384/X

QA Level 3 Award In First Aid At Work (RQF) Requalification Course Two-day course Requalify for First Aid at Work in just two days, instead of three Continue to remain a first aider in the workplace Course Contents: The Roles and Responsibilities of an Emergency First Aider Assessing an Incident Minor Injuries Cuts, Grazes and Bruises Minor Burns and Scalds Managing an Unresponsive Casualty CPR Safe Use of an AED (Automated External Defibrillator) Choking Seizures Wounds and Bleeding Shock Eye Injuries Angina Heart Attack Stroke Asthma Diabetes Anaphylaxis Head Injuries Spinal Injuries Chest Injuries Fractures Sprains, Strains and Dislocations Poisoning Benefits of this course: Do you already hold a valid First Aid at Work (FAW) Certificate? Is it about to run out? The estimated cost of injuries and ill health last year was £15 billion The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing adequate first aid training Typically, first aiders will hold a valid certificate in either First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) This course leads to a new QA Level 3 Award in First Aid at Work (RQF) certificate and is the one recommended for first aiders in a higher risk workplace As this is a Regulated Qualification, employers can book this course for their employees in the safe knowledge that they have fulfilled their legal responsibilities for providing quality first aid training, without having to undertake any lengthy due diligence checks Accredited, Ofqual regulated qualification: Our First Aid at Work Requalifying course leads to a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your First Aid at Work Certificate fulfils the legal requirements and is a very good way to make sure you and your employees are trained in First Aid, having the ability to save lives should the situation occur.The Ofqual Register number for this course is 603/2384/X

QA Level 3 Award In Emergency First Aid At Work (RQF) Full day course Gives learners the knowledge and skills to be an emergency first aider Recommended by HSE for low-risk workplaces Course Contents: The Roles and Responsibilities of an Emergency First Aider Assessing an Incident Minor Injuries Cuts, Grazes and Bruises Minor Burns and Scalds Managing an Unresponsive Casualty CPR Safe Use of an AED (Automated External Defibrillator) Choking Seizures Wounds and Bleeding Shock Benefits of this course: 1.1 million workers in Britain had an accident at work in 2014/2015 Of those, 2,700 were from the East Midlands On average, one out of every 370 people received an injury at work The estimated cost of injuries and ill health last year was £15 billion The Health and Safety (First Aid) Regulations 1981 require all employers to make arrangements to ensure their employees receive immediate attention if they are injured or taken ill at work. This includes carrying out a risk assessment, appointing a suitable amount of first aiders and providing adequate first aid training Typically, first aiders will hold a valid certificate in either First Aid at Work (FAW) or Emergency First Aid at Work (EFAW) Our QA Level 3 Award in Emergency First Aid at Work (RQF) - EFAW - training course is the one recommended for first aiders in a low risk workplace Having the correct first aid provision in the workplace is not just a legal requirement, it is incredibly important for the safety of all members of staff! As this is a Regulated Qualification, employers can book this course for their employees in the safe knowledge that they have fulfilled their legal responsibilities for providing quality first aid training, without having to undertake any lengthy due diligence checks Accredited, Ofqual regulated qualification: Our Emergency First Aid at Work course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Emergency First Aid at Work Certificate fulfills the legal requirements and is a very good way to make sure you and your employees are trained in First Aid.The Ofqual Register number for this course is 603/2367/X

This 18 weeks Virtual Airline Cabin Crew course delivered via Zoom. Lessons scheduled for once a week, evenings from 6:30pm to 9pm. 98% Employment rate after completion of the course. Virtual Airline Cabin Crew which is also known as Air Hostess, Flight Attendant and Stewardess course – Join your lesson from wherever you are.  This intensive 18 weeks Virtual Airline Cabin Crew course designed for candidates who wish to: Travel the world and be paid for it Work in a friendly, collaborative atmosphere, 5000 metres above the sea level Build a global network This glamourous and exciting job requires lots of training and energy. Behind the beautiful smile of each flight attendant, stands a highly trained and skilled person who can deal with unforeseen situations on board.  98% Employment rate after completion of the course. How will you learn? Apart of our traditional class-based tuition, we also offer Virtual Learning courses. On our Virtual (live stream via Zoom) lessons, we provide the same quality of tuition as in the classroom. You only need a laptop, PC or tablet with either built in (or external) camera and microphone. The virtual platform is very interactive with a sense of real classroom at the Academy. You will study from the comfort of your own home and communicate with your tutor and classmates via video chat (by using your phone or computer camera) and you will receive outstanding tuition, qualification, and certification. We provide A-Z guidance starting from before and after the course. Your tutor will guide you through the online course to graduation which you will be welcome to attend. What a joy it would be to meet your tutor and classmates in real life!! You will have: According to the timetable- 1 lesson per week for 18 consecutive weeks. Exams and final exam based on which the certificate will be issued. On successful completion you will hold: Airline Cabin Crew certificate in Current Airline Training Standards and Equipment. Individual support on the journey from the course to a job placement Receive constant updates on recruitment and news from Aviation the world We will enhance your CV Full support on your job application process Gain an insight into the airline selection process and final one-to-one interview What is Flight Attendant? Flight attendant/Airline Cabin Crew/Stewardess/Air Hostess are the most visible, glamorous jobs of all airline employees. A Flight Attendant is someone whose primary duty is to ensure the safety and comfort of passengers during a flight. They are members of an aircrew team , who operate a commercial, business or even military aircraft while travelling domestically or internationally.  Flight Attendant benefits: Getting paid for travelling the world Lifestyle Flexible Work Schedules Meeting Interesting People Free Food & Accommodation Excellent Compensation The uniforms Working Environment How to become successful Flight Attendant job candidate?Our Aviation Team understands each candidate who wish to become Airline Cabin Crew or start a career in Aviation. Airline companies look for individuals who share their values and can act as ambassadors for the company’s brand. Cabin Crew are the face of the airline company which means they deliver a fantastic service that makes airline world famous. Airline companies prefer candidates with knowledge of Cabin Crew role. Airline companies have selection day or online tests as a first stage of recruitment, after which, they will take a closer look at applicants CV, skills and experience. If you completed Airline Cabin Crew course, your application will stand out and you can get an offer from the first round.  Student – Cabin Crew Flying Support Group As a market leading Airline Cabin Crew Training Company with a wealth of experience in Aviation and recruitment, we constantly upgrading our course and going extra nautical mile to guide and support all our students to ensure they can reach their goals. Graduates who are already flying, offer their full support to us and new students. They share an insight of the airline they already fly with, and help new students through the process of joining them at that airline. It gives a flying start to a career to new learners.  Why London Waterloo Academy? Top Airline Cabin Crew course provider in London 98% Employment rate after completion of the course With years of experience in Airline Cabin Crew industry, London Waterloo Academy has been recognised by major TV, radio channels who have invited our Aviation Team for expert advice or interview. We are recognised by major airline companies in Europe and overseas who have approached London Waterloo Academy to deliver internal cabin crew training, corporate training and to recruit our graduates as a result of their high qualification standards and knowledge. Our graduates are now flying with Etihad, Saudi Air, Hainan Airlines, Small Planet, British Airways, Qatar, EasyJet, Thomas Cook, Ryanair, Cubana de Aviación, Air France,Titan, Norwegian B737 Short Haul and many more. The vast global experience of our instructors This course has been developed in accordance with EASA PART-CC Working together – Starting a new career isn’t easy and often it can seem like a lonely and impossible process. Our Aviation Department stays behind each learner, supporting every step of the way, we give you all the tools, skills and assistance you need to succeed. Our success, built on the success of our students and a long list of graduates with successful stories. Course Entry Requirements: English Language at B2 (CEFR) level or above. There are no other special requirements for this Airline Cabin Crew course. We will teach you from scratch and support after the course when applying for the job. This course has been developed for all candidates, independent of their background, wishing to start a new career.  Dates (choose one for your course): 14 March 2024 – 11 July 2024, Thursday classes 10 June 2024 – 7 October 2024, Monday classes 17 September 2024 – 14 January 2025, Tuesday classes 18 November 2024 – 17 March 2025, Monday classes Course duration – 18 weeks Classes – once a week Lesson Time – 6:30pm to 9pm – GMT (London time) Course fee – £529 (we offer flexible payment plan and accept weekly instalments) Registration fee – £300 (includes: examination, Airline Cabin Crew certificate in Current Airline Training Standards and Equipment)

QA Level 2 Award In Activity First Aid (RQF) Two-day course Especially suited to those working in sports or outdoor activities Have the skills to save lives and help injured heal faster Course Contents: The Roles and Responsibilities of an Emergency First Aider Assessing an Incident Minor Injuries Cuts, Grazes and Bruises Minor Burns and Scalds Managing an Unresponsive Casualty CPR Safe Use of an AED (Automated External Defibrillator) Choking Seizures Wounds and Bleeding Shock Eye Injuries Angina Heart Attack Stroke Asthma Diabetes Anaphylaxis Head Injuries Spinal Injuries Chest Injuries Fractures Sprains, Strains and Dislocations Poisoning Treatment for hot and cold temperatures Benefits of this course: Both Outdoor and Indoor Sports activities run a great risk of injury Would you know what to do if someone in your charge got injured or taken ill? The QA Level 2 Award in Activity First Aid (RQF) is a regulated and nationally recognised qualification designed for those who have a responsibility to provide first aid in outdoor and activity based environments As with all our courses, this course is run in a fun and engaging, interactive and hands-on way Accredited, Ofqual regulated qualification: Our Activity First Aid course leads to a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Activity First Aid fulfils the legal requirements and is a very good way to make sure you and your employees are trained in First Aid, having the ability to save lives and speed healing should the situation occur.The Ofqual Register number for this course is 603/2652/9

QA Level 3 Award In First Aid At Work (Annual Refresher) (RQF) Half day course How much do you still remember from your last first aid training course? Skills fade rapidly. This course is there to ensure learners retain the most important skills of saving a life. The Annual Refresher as recommended by HSE Course Contents: Assessing an Incident Managing an Unresponsive Casualty Recovery Position CPR Safe Use of an AED (Automated External Defibrillator) Choking Benefits of this course: 1.1 million workers in Britain had an accident at work in 2014/2015 Of those, 2,700 were from the East Midlands On average, one out of every 370 people received an injury at work Are you already holding a valid Emergency First Aid at Work (EFAW) or First Aid at Work (FAW) Certificate? How much can you still remember a year later? HSE strongly recommends that first aiders undertake Annual Refresher training during any three year FAW/EFAW certification period. This will help qualified first aiders remain competent and keep up to date with any changes to first aid procedures. In just half a day, this course is an ideal way to satisfy HSE requirements whilst minimising disruption to the work day. Accredited, Ofqual regulated qualification: Our Emergency First Aid at Work Annual Refresher course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards.This means that you can be rest assured that your Emergency First Aid at Work Annual Refresher Certificate fulfils the legal requirements and is a very good way to make sure you and your employees keep your First Aid skills up to date.The Ofqual Register number for this course is 603/3154/9