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2228 Emergency courses delivered Online

Financial Planning and Cashflow Management

4.7(160)

By Janets

Follow your dreams by enrolling on the Financial Planning and Cashflow Management course today and develop the experience, skills and knowledge you need to enhance your professional development. Financial Planning and Cashflow Management will help you arm yourself with the qualities you need to work towards your dream job. Study the Financial Planning and Cashflow Management training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Financial Planning and Cashflow Management course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Financial Planning and Cashflow Management course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Financial Planning and Cashflow Management course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Financial Planning and Cashflow Management course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Financial Planning and Cashflow Management course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Financial Planning and Cashflow Management course. The Financial Planning and Cashflow Management course is designed by industry experts and is tailored to help you learn new skills with ease. The Financial Planning and Cashflow Management is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Financial Planning and Cashflow Management when it suits you. Access the Financial Planning and Cashflow Management course modules from any internet-enabled device, including computers, tablets, and smartphones. The Financial Planning and Cashflow Management course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Financial Planning and Cashflow Management now and start learning instantly! What You Get Out Of Studying Financial Planning and Cashflow Management With Janets Free PDF certificate upon successful completion of the Financial Planning and Cashflow Management Full one-year access to Financial Planning and Cashflow Management Course materials Instant assessment results with the Financial Planning and Cashflow Management No hidden fees with the Financial Planning and Cashflow Management Full tutor support available from Monday to Friday with the Financial Planning and Cashflow Management Study the Financial Planning and Cashflow Management at your own pace Benefit from instant feedback through mock exams and multiple-choice assessments Gain a complete understanding of Financial Planning and Cashflow Management Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams with the Financial Planning and Cashflow Management Study the Financial Planning and Cashflow Management in your own time through your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential by completing the Financial Planning and Cashflow Management Description  The Financial Planning and Cashflow Management training course is delivered through Janets' online learning platform. Access the Financial Planning and Cashflow Management content from any internet-enabled device whenever or wherever you want to. The Financial Planning and Cashflow Management course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Financial Planning and Cashflow Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Financial Planning and Cashflow Management course. After successfully passing the Financial Planning and Cashflow Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Financial Planning and Cashflow Management qualification. Certification All students who successfully complete the Financial Planning and Cashflow Management course can instantly download their digital certificate. You can also purchase a hard copy of the Financial Planning and Cashflow Management course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Financial Planning and Cashflow Management is ideal for those who already work in this sector or are an aspiring professional. This Financial Planning and Cashflow Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Financial Planning and Cashflow Management is open to all students and has no formal entry requirements. To study the Financial Planning and Cashflow Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Financial Planning and Cashflow Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Financial Planning and Cashflow Management and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Personal Finance Calculations Calculating Your Net Worth 00:01:00 Calculating Your Real Hourly Wage 00:02:00 Expenses for Life Energy 00:02:00 Calculating a Monthly Budgeting 00:05:00 Saving for Retirement Paying Off Debt 00:02:00 Build an Emergency Fund 00:02:00 Personal Savings 00:04:00 401K Basics 00:03:00 Asset Allocation 00:04:00 Investment Strategies 00:03:00 Advice on Financial Advisors 00:01:00 3h-Questions-About-Investing 00:15:00 Building Credit to Buy a Home FICO Score 00:09:00 Starting Credit 00:03:00 Increasing Credit Score 00:02:00 Owning vs. Renting 00:02:00 Types of Mortages 00:03:00 Personal Finance Guides for Beginners Advice to Teenagers 00:04:00 Guide to Buying a Car 00:05:00 Cashflow Management Forecasting 00:20:00 What is Cashflow? 00:20:00 Planning and Management9 00:10:00 Planning Part 2 00:12:00 Where it can go Wrong 00:09:00 Personal Cashflow Analysis 00:05:00 Personal Cashflow Analysis my Numbers Story 00:06:00 Debt 00:10:00 Budgets and Money Management Finance Jeopardy 00:15:00 The Fundamentals of Finance 00:15:00 The Basics of Budgeting 00:15:00 Parts of a Budget 00:15:00 The Budgeting Process 00:30:00 Budgeting Tips and Tricks 00:15:00 Monitoring and Managing Budgets 00:15:00 Crunching the Numbers 00:15:00 Getting Your Budget Approved 00:15:00 Comparing Investment Opportunities 00:15:00 ISO 9001:2008 00:15:00 Directing the Peerless Data Corporation 00:30:00 Assessment Assignment - Financial Planning and Cashflow Management 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Financial Planning and Cashflow Management
Delivered Online On Demand6 hours 14 minutes
£25

Healthcare Assistant

By Training Tale

The Healthcare Assistant course promotes health, safety and well-being in care settings. The fundamental purpose of care assistance is to enhance the quality of life. This course also discusses how Commercial enterprises prioritize financial profit in order to maintain their valuation and viability. To fulfill its responsibility to society, health care must concentrate on generating social profit. If you want to make a career as a health care assistant, Our Healthcare Assistant course will guide you toward success. Healthcare-assistant workers can be found in a wide range of contexts, from mental health to children's services. As a healthcare-assistant worker, you'll work under the supervision of a care professional, supporting them and helping patients on their journey back to good health. The Healthcare Assistant course provides students with a thorough understanding of care assistant practices and procedures, physical and mental health disorders, and legal responsibilities. Developing the necessary skills and knowledge to advance and improve students' medical careers in care support, this course is very important. The Healthcare Assistant course helps students to gain a thorough understanding of care assistants in the UK. There are many types of health care assistants, each with different roles and responsibilities. In the care sector, a caregiver supporter may work as a primary caregiver to patients, in an emergency room, or even as part of a surgical team. They may work with children, the elderly, or any age in between. Our Healthcare Assistant course will teach you the fundamental, practical skills required for obtaining a successful career as a Health care Assistant. A Social caregiver or a certified assistant provides practical and emotional support to many people. This course analyzes and researches the responsibilities and duties of the care worker which makes them capable of being qualified enough to work for humans as well as work professionally as a certified healthcare assistant. A Healthcare Assistant is someone who can work in various areas related to patient care and treatment in both public and private care facilities. The support staff's role is to aid healthcare professionals in diagnosing, treating, and caring for patients. The Healthcare Assistant course prepares students to work in the care support industry by providing students with detailed knowledge, accurate understanding and skills. Learning Outcomes: After completing this Healthcare Assistant course, learner will be able to: Gain a thorough understanding of UK's healthcare system Understand healthcare assistant's responsibilities Understand confidentiality & patient health records Understand NHS records management Understand health and safety risks in the healthcare sector Understand hygiene in nursing Gain a solid understanding of infection control in healthcare setting Understand mobility and immobility Understand medical jargon and terminology Understand the impact of covid-19 on mental health and human rights Gain in-depth knowledge of quality in health and social care Why Choose Healthcare Assistant Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Healthcare Assistant Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate as soon as completing the course] The Healthcare Assistant course will help you navigate the healthcare framework and gain the knowledge you need to succeed. Healthcare assistance is a dynamic field in the care industry, with care supporters working in a variety of settings as part of multidisciplinary health care teams. From The Healthcare Assistant course, students will understand the responsibilities of a caregiver's responsibilities ranging from administration to medical treatment. We leave no stone unturned, and whether you are ready to take The Healthcare Assistant course to improve your career or simply want to improve your current skills, we will assist you every step of the way. Through The Healthcare Assistant course, you will also gain in-depth knowledge about NHS records management. It also includes step-by-step instructions on how to administer prescription-only medicines, read product labels, keep patient records, and much more. Doctors and care assistants are equally important. They play a key role in the NHS. Healthcare-assistants work alongside nurses, midwives, and other health professionals to provide care to patients. The job is crucial for patient comfort. By attending to patients' basic but essential needs, care assistants can have a significant impact on their comfort and well-being. This Healthcare Assistant course is designed to provide you with a thorough understanding of how to do these tasks effectively. This Healthcare Assistant course will teach you about health and safety responsibilities, patient mobility and immobility issues in nursing, infection control, and how to maintain hygiene in nursing. This course includes adapting to working as a Healthcare Assistant in various health-care settings, maintaining medical records, and several legal, professional standards, and ethical aspects of health care. So, enroll today. Detailed course curriculum of *** Healthcare Assistant *** Module 1: Introduction to the UK Healthcare System An Overview of the UK Healthcare System History of the UK Healthcare System Trends and Developments Current Healthcare systems in the UK Healthcare Systems in Different Regions of the UK The Top Healthcare Carriers in the UK People With Special Needs Reinsurance in the UK Healthcare Services Categories of Healthcare Services Module 2: Healthcare Assistant's Responsibilities What is a Healthcare-Assistant? Healthcare-Assistant Duties and Responsibilities Module 3: Confidentiality & Patient Health Records Confidential Patient Information Disclosing and Using Confidential Patient Information Patient Consent to Disclosing The Confidentiality Model Legal Considerations Patient Confidentiality and Covid-19 Disclosure of Deaths Due to Coronavirus Accessing and Sharing Patient Health Records Access to Deceased Patients' Health Records NHS Constitution and Policy Background Electronic Health Records Summary Care Records NHS Data and Cyber Security Patient Data, Apps and Artificial Intelligence (AI) Cross-border Data Sharing After Brexit Module 4: NHS Records Management Management and Organisational Responsibility Policy and Strategy Record Creation Information Quality Assurance Record-Keeping Record Maintenance Scanning Appraisal of Records Module 5: Health And Safety Risks In The Healthcare Sector Roles And Responsibilities What Should Be Considered Before Starting The Risk Assessment? The Risk Assessment Risk Assessment of Potential Occupational Exposure To Infection Risk of Blood-borne Infections Risk of Airborne Infection Risk of Direct And Indirect Contact Infection Module 6: Hygiene In Nursing Hygiene Morning & Evening Care Personal Hygiene Nurse's Role in Personal Hygiene Oral Hygiene Oral Hygiene for Independent Patients Oral Hygiene for Dependent Patients Oral Hygiene for Unconscious Patients Bed Bath Care Of Hands, Feet & Nails Module 7: Infection Control in Healthcare Setting What are HCAIs? Risk Factors for HCAIs HCAIs: Key Policy Issues Some Recent Initiatives on HCAIs Policy Initiatives in Other Countries Overview Module 8: Mobility and Immobility The Basic Concept of Mobility & Immobility Identifying Mobility Issues and the Need for Assistance Assistive Devices Early Mobility Protocols Module 9: Medical Jargon and Terminology Common Anatomy Term Common Pathology Term Module 10: The Impact of Covid-19 on Mental Health and Human Rights International Human Rights Obligations Updated Guidance on Human Rights During the Pandemic Covid-19 And the Effect on Mental Health in the UK Module 11: Quality in Health and Social Care Improving Quality and Delivering Better Outcomes Quality Is Complex and Systemic Setting The Bar on Quality Continuously Improving Quality A Culture That Puts Patients First Summary Of Tools and Levers Spotting The Early Signs of Failure Judging When There Has Been a Quality Failure Responding When Things Go Wrong Assessment Method After completing each module of the Healthcare Assistant, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Healthcare Assistant, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This course is ideal for anyone who wants to boost their career as a Healthcare Assistant officer and gain relevant skills. The course is suitable for anyone interested in gaining in-demand Healthcare-Assistant proficiency to help them explore a career as a Healthcare Assistant personnel or improve their Health care Assistant aptitude. Requirements There are no specific requirements for Healthcare Assistant course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path The knowledge you will gain through Healthcare Assistant course may lead you to a variety of career opportunities. Such as: Healthcare Assistant: £9.05 - £13.00 per hour Healthcare Solicitor: £70,000 - £90,000 per annum Nursing Assistant: £11.22 per hour Support Worker: £10.50 - £20.00 per hour Certificates Certificate of completion Digital certificate - Included

Healthcare Assistant
Delivered Online On Demand8 hours
£12

Level 3 Diploma in Child Care

By iStudy UK

Proper childcare is a necessity for any up and coming child. Without the right practices in place no child will verbally be able to communicate their problems. That is why this Level 3 Diploma in Child Care CPD Accredited course can be of great use. This is a fairly extensive course as you will be going in a very in-depth analysis of childcare. Initially you will learn about some childcare basics like legal requirements, health & safety issues and equipments needed. Following that you will move onto understanding how different skills are developed in a child like gross, fine motor and cognitive. Child psychology plays a huge role in their development as you discover in the next section which elaborates on topics such as building self-esteem, setting examples etc. Social behaviour training and management is also an important aspect of raising a child and from this course you will discover the roots of immaturity, punishment for disobedience, difference between commendation and encouragement and so much more. In the final sections you will also learn about child safety both inside the house and outside, which begs the question, who wouldn't want this course in order to raise properly nurtured and healthy children. Course Highlights Level 3 Diploma in Child Care is an award winning and the best selling course that has been given the CPD Qualification Standards & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 3 Diploma in Child Care into 89 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 2 days, 12 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 3 Diploma in Child Care Lifetime access to the course No hidden fees or exam charges CPD Qualification Standards certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 3 Diploma in Child Care is CPD Qualification Standards and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 3 Diploma in Child Care is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD Qualification Standards and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Level 3 Diploma in Child Care - Updated Version Understanding Child Development 00:24:00 Caring for Children 00:25:00 Healthy Food, Healthy living 00:24:00 Keeping Children Healthy & Safe 00:32:00 Child Protection 00:23:00 Play, Imagination and Creativity 00:26:00 Early Years Provision 00:19:00 Children with Special Needs 00:39:00 Level 3 Diploma in Child Care - Old Version Child Care Childcare Basics FREE 00:30:00 Legal Requirements FREE 01:00:00 Health And Safety Issues 00:30:00 Child Care Equipments 00:30:00 Guidelines for Carer Child Care Guidelines 00:30:00 Outdoor Safety 00:15:00 Plants That Poison 00:15:00 Guidelines for Food Preparation and Handling 00:30:00 Changing Diapers 00:30:00 Symptoms of Illness 00:30:00 Child Development Development Basics 00:30:00 Expected Milestones For Your Child's Age 01:00:00 Gross Motor Skills 01:00:00 Fine Motor Skills 00:30:00 Cognitive Skills 00:30:00 Speech 00:30:00 Social Skills 01:00:00 Developmental Delays 00:30:00 Child Psychology What is Child Psychology? 00:15:00 Defining Children and Childhood 00:15:00 Child Development Theories 01:00:00 Genetics 00:15:00 Cognitive Development 00:30:00 Physical Development 00:15:00 Social and Emotional Development 00:15:00 Attachment 00:15:00 Self Esteem & Confidence 00:15:00 Gender Roles and Gender Differences 00:30:00 Learning Disability 01:00:00 Behavioral Disorders 00:30:00 High Intelligence & School Psychology 00:15:00 Phases of Grief 00:30:00 Nutrition and Child Development 00:30:00 Developing into Adulthood 00:30:00 Child Empowerment Build Your Child's Self Esteem 01:00:00 Catch The Good And Not Always The Bad 01:00:00 Demonstrate The Love Is Unconditional 01:00:00 Make Rules And Be Consistent 01:00:00 Make Special Time For Your Child 00:30:00 Always Set An Example 01:00:00 Don't Dominate A Conversation 00:30:00 Learn To Be A Good Communicator 01:00:00 An Unnourished Child has A Long Road Ahead 00:30:00 Child's Social Behaviour Training & Management The Three Modes of Management FREE 01:00:00 What Are Gentle Measures? FREE 01:00:00 There Must be Authority 01:00:00 Gentle Punishment Of Disobedience 01:00:00 The Philosophy of Punishment Action 01:00:00 Rewarding Obedience 01:00:00 The Art of Training Delivery 01:00:00 Methods Exemplified 01:00:00 Della and The Dolls 01:00:00 The Child With The Parent 01:00:00 The Parent With The Child 01:00:00 Difference Between Commendation and Encouragement 01:00:00 Faults of Immaturity 01:00:00 Activities for kids Early Learning 01:00:00 The Role of Imagination in Children`s development 01:00:00 Truth and Falsehood 01:00:00 Judgement and Reasoning 01:00:00 Wishes and Requests 01:00:00 Children`s Questions 01:00:00 The Use of Money 01:00:00 Corporal Punishment 01:00:00 Gratitude in Children 01:00:00 Religious Training 01:00:00 Child Safety Public Safety Basics 00:30:00 Stranger Danger! 01:00:00 School Bus Safety 01:00:00 Playground Safety 00:15:00 Public Hygiene Safety 00:30:00 Internet Safety 00:30:00 Latest Tech Gadgets For Child Safety 01:00:00 The Issues With Not Teaching Your Child Public Safety Rules 00:15:00 Household Safety Safety Basics 00:30:00 Being Safe With Electricity 00:30:00 Being Safe With Fall Hazards 00:30:00 Safety With Poisons 00:30:00 Safety With Choking Hazards 00:30:00 Emergency Contacts And How To Use Them 00:15:00 The Dangers Behind Not Child Proofing 00:30:00 Mock Exam Mock Exam- Accredited Diploma in Child care 00:30:00 Final Exam Final Exam- Accredited Diploma in Child care 00:30:00

Level 3 Diploma in Child Care
Delivered Online On Demand3 days
£25

Anaphylaxis Awareness Level 2 - CPD Accredited

By Wise Campus

Anaphylaxis Online Training Unlock your creativity with our Level 2 Anaphylaxis Training for Nurseries course! Do you want to assist those who have ABC (airway, breathing, and circulation) symptoms? Do you want to improve your understanding of and abilities to manage potentially fatal allergic reactions? The Level 2 Anaphylaxis Training for Nurseries course is now available, empowering educators to ensure students' health and safety. Look nowhere else! Our in-depth Level 2 Anaphylaxis Training for Nurseries is intended to give you the skills and knowledge you need to effectively handle an anaphylactic emergency. Our Level 2 Anaphylaxis Training for Nurseries course is ready to manage anaphylaxis in nurseries presents particular difficulties and demands. You will receive pertinent, useful training that you can put into practice right away with the help of our Level 2 Anaphylaxis Training for Nurseries course, which explicitly tackles these worries and adapts the content to the nursery environment. Recent studies show that in the UK, more than 40% of children and nearly 50% of adults have received an allergy diagnosis. Hence, the Level 2 Anaphylaxis Training for Nurseries course will prepare you so that you may properly guide others in this area. The Level 2 Anaphylaxis Training for Nurseries course is set up with a clear flow from Anaphylaxis Medication to Understanding Anaphylaxis. You will learn about Emergency Protocol, Avoidance Techniques, General Guidelines, Training, and Communication with Individuals through this Level 2 Anaphylaxis Training for Nurseries course. Don't delay further! Enrol our Level 2 Anaphylaxis Training for Nurseries course to advance your career. Main Course: Level 2 Anaphylaxis Training for Nurseries Free Courses are including with this Anaphylaxis Course Along with The Anaphylaxis Course, We Offer a free Dyslexia course Along with The Anaphylaxis Course, We Offer a free Autism Diploma Course Special Offers of this Anaphylaxis Course This Anaphylaxis Course includes a FREE PDF Certificate. Lifetime access to this Anaphylaxis Course Instant access to this Anaphylaxis Course Get FREE Tutor Support to this Anaphylaxis Course Anaphylaxis Online Training Understanding anaphylaxis, allergies, and emergency procedures is aided by taking our Level 2 Anaphylaxis Training for Nurseries course. Avoidance techniques are also covered in this Level 2 Anaphylaxis Training for Nurseries course. Following completion of the Level 2 Anaphylaxis Training for Nurseries course, you are qualified to offer both anaphylaxis medication and general advice. Due to the fact that the Level 2 Anaphylaxis Training for Nurseries course offers comprehensive instruction and a manual for appropriate nurse communication. Who is this course for? Anaphylaxis Online Training All instructors, nursery staff, healthcare professionals, and social workers should complete our Level 2 Anaphylaxis Training for Nurseries course. This Level 2 Anaphylaxis Training for Nurseries course includes: Voluntary staff Unpaid working in schools, nurseries, community and sports clubs, NHS and private hospitals Locul doctors local allied health professionals Agency nurses Healthcare assistants who work with children Requirements Anaphylaxis Online Training To enrol in this Anaphylaxis Training Course Students Need, To join in our Anaphylaxis Training Course, you must have a strong command of the English language. To successfully complete our Anaphylaxis Training Course, you must be vivacious and self driven. To complete our Anaphylaxis Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Anaphylaxis Training Course. Career path Anaphylaxis Online Training Level 2 Anaphylaxis Training for Nurseries: Anaphylaxis Training for Nurseries Online

Anaphylaxis Awareness Level 2 - CPD Accredited
Delivered Online On Demand48 minutes
£12

Customer Complaint Handler- CPD Certified

4.7(26)

By Academy for Health and Fitness

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Customer Complaint Handler- CPD Certified
Delivered Online On Demand6 hours
£12

Level 5 Health and Safety

By Training Tale

Everyone has a role to play in ensuring their own and their staff members' health and safety at work. Business owners should always follow health and safety regulations to protect their employees, the community at large, and the economy as a whole. Most organisations prioritise keeping their employees healthy and safe in order to comply with Health and Safety legislation and to ensure that their employees are happy and healthy. Any incidents or injuries in the workplace can have an impact on the well-being of your employees as well as the productivity of your company. For gaining those ideas you can pick a Level 5 Health and Safety course. This course helps you to go through all the knowledge that you need to understand for workplace safety. There are numerous measures you could implement to protect the physical and mental well-being of your employees. This Level 5 Health and Safety course is designed to provide a thorough understanding of the nature of the related sector and your key roles within it. This Level 5 Health and Safety course goes over these measures and important things of health & safety for keeping employees safe. This course is intended for professionals who want to do well in their field. This Level 5 Health and Safety course covers everything you need to know to become a specialist. Learning Outcomes After completing this Level 5 Health and Safety course, you will be able to - Recognize the value and importance of workplace health and safety. Investigate the consequences of bad health and safety. Recognize and mitigate potential workplace risks. Ensure that the workplace is healthy and clean. Investigate common occupational health and safety issues. Determine the responsibilities and roles of supervisors and staff in terms of organizational health and safety. This Level 5 Health and Safety course will cover the most important aspects of safety, such as risk assessment and common dangers, workplace accidents and illnesses, fire, gas, and electrical safety. It also covers essential elements for controlling workplace well-being, such as risk controls and workplace safety hazards. This Level 5 Health and Safety course covers all of the most relevant changes to help you advance in the career path and be a better fit for your chosen Workplace Safety and Health career. This High-quality course is specially designed for employers to help them to maintain safety measures in their workplace. So do not waste time on confusing and grab our course as soon as possible. After completing our Level 5 Health and Safety training, you will be more efficient at work. Why Choose Level 5 Health and Safety Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Other courses are included with Level 5 Health and Safety Course 01: Level 5 Health and Safety Course 02: Manual Handling Course Course 03: Working in Confined Spaces ***Other Benefits of this course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 5 Health and Safety course ] This Level 5 Health and Safety course provides employees with a thorough understanding of the most relevant and applicable health and safety issues in the modern workplace. If you are concerned about your mental and physical health and enjoy learning new things, this specialised course is for you. This Level 5 Health and Safety course is designed for those who want to become more responsible employees. The most important workplace health & safety fundamentals should be understood by managers, team leaders, business owners, and all workers at all levels. It is strongly advised that anyone from newcomers to experienced practitioners must regularly revisit critical health and safety issues. By taking this comprehensive Level 5 Health and Safety course, you can achieve your goals and prepare for your ideal profession. Industry experts have designed this course to help you learn quickly and efficiently, at your own pace and convenience. If you are looking for your first job or want to advance your current career in this field, this fully supported distance learning program will make a difference. Enrol today and take the next step towards your personal and professional goals. And at last, the Level 5 Health and Safety course is an excellent way to advance your career. Also this course will help you to climb up the ladder towards your future. So, what have you got to lose? Enrol in this Level 5 Health and Safety course right now! Detailed Course Curriculums ***Level 5 Health and Safety*** Course Curriculum Module 1: Foundations of Safety at Work Module 2: Managing Health and Safety Module 3: Organizing for Health and Safety Module 4: Culture Module 5: Policy Module 6: Risk Assessment Module 7: Workplace Hazards and Risk Control Module 8: Accidents and Emergencies Module 9: Vehicle Hazards and Risk Control Module 10: Fire Prevention and Protection Module 11: Electrical Safety Module 12: Managing the Safety Function -------------- **GIFT Course -------------- **Course 01: Manual Handling Course Course Curriculum Module 1: Introduction and Legislation Health and Safety - What is Manual Handling? Injuries and Health Risk Benefits of Controlling Risks The Manual Handling Operations Regulations Employer Duties Employee Duties HSE Guidance Module 2: Manual Handling Injuries Types of Injury Immediate Injuries Musculoskeletal Disorders Module 3: Risk Assessments for Safe Manual Handling What is a Risk Assessment? Who Should Carry Out a Risk Assessment? Identifying Hazards Factors That Increase the Risk of Harm Deciding Who May be Harmed and How Occupations Most at Risk Evaluating Risks Recording the Significant Findings Reviewing and Updating Results of Your Risk Assessment Module 4: Avoiding and Controlling the Risks Employer Duties Avoiding Manual Handling LITE Reducing the Risk Team Handling Mechanical and Automation Precautions Personal Protective Equipment Module 5: Safe Manual Handling Techniques Lifting and Lowering Techniques Safe Weights for Lifting and Lowering Carrying Risk Assessments and HSE Tools Pushing and Pulling -------------- **Course 02: Working in Confined Spaces Module 1: A Brief Overview Module 2: Laws & Regulations Module 3: Risk Assessment Module 4: Safety Procedure Module 5: Emergency Procedures Assessment Method After completing each module of Level 5 Health and Safety, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Health and Safety course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Level 5 Health and Safety course is perfect for Students, Fresh Graduates, HR Manager, Business Owner, Team Leader. Requirements There are no specific requirements for this Level 5 Health and Safety course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 5 Health and Safety course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This Level 5 Health and Safety course will help you advance your career. After completing the Health and Safety course, you will be able to confidently capture specific knowledge and skills to improve yourself for your professional life, such as - Occupational Safety and Health Specialist Coordinator of Loss Control Safety Manager Environmental Engineer Safety Engineer Safety Consultant Certificates Certificate of completion Digital certificate - Included

Level 5 Health and Safety
Delivered Online On Demand18 hours
£12

Security Guard, CCTV and Door Supervision

5.0(1)

By Course Gate

Join the comprehensive Security Guard, CCTV, and Door Supervision course to gain essential skills and knowledge for a successful career in the security industry. Learn security risk analysis, crisis response, CCTV monitoring, and conflict management to ensure safety and compliance. Suitable for aspiring security professionals and those seeking advanced training.

Security Guard, CCTV and Door Supervision
Delivered Online On Demand8 hours
£11.99

Gas Engineer Training

5.0(3)

By School Of Health Care

Gas Engineer: Gas Engineer Are you willing to master the fundamentals of gas? We have a special gas engineer course to clarify all your confusion and provide advanced knowledge of this field. This gas engineer course covers ventilation, tightness testing techniques, and the pipe gas transmission procedure. Furthermore, learning about meter regulators is a breeze with our gas engineer course. You will study appliance pressures, gas rates, and emergency isolation controls in this gas engineer course. Moreover, our gas engineer course covers gas safety controls and devices. Additionally, this gas engineer course explains all the necessary safety regulations. Join our gas engineer course and learn how to provide safety protocols in the gas engineering field! Special Offers of this Gas Engineer: Gas Engineer Course: This Gas Engineer: Gas Engineer Course includes a FREE PDF Certificate. Lifetime access to this Gas Engineer: Gas Engineer Course Instant access to this Gas Engineer: Gas Engineer Course 24/7 Support Available to this Gas Engineer: Gas Engineer Course Gas Engineer: Gas Engineer Master the essentials of gas engineering with our comprehensive Gas Engineer: Gas Engineer course. This Gas Engineer: Gas Engineer course covers crucial topics like ventilation, tightness testing techniques, and the pipe gas transmission process. Additionally, our Gas Engineer: Gas Engineer course makes learning about meter regulators straightforward and accessible. You'll delve into appliance pressures, gas rates, and emergency isolation controls in this Gas Engineer: Gas Engineer course. Moreover, our Gas Engineer: Gas Engineer course thoroughly explains gas safety controls and devices, ensuring you're up-to-date with all necessary safety regulations. Enroll today in our Gas Engineer: Gas Engineer course and secure your expertise! Who is this course for? Gas Engineer: Gas Engineer Our gas engineer course is appropriate for anyone with an interest in this field. Requirements Gas Engineer: Gas Engineer To enrol in this Gas Engineer: Gas Engineer Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Gas Engineer: Gas Engineer Course. Be energetic and self-motivated to complete our Gas Engineer: Gas Engineer Course. Basic computer Skill is required to complete our Gas Engineer: Gas Engineer Course. If you want to enrol in our Gas Engineer: Gas Engineer Course, you must be at least 15 years old. Career path Gas Engineer: Gas Engineer Graduates of this gas engineer course can launch their own enterprises, work for utility corporations, or become licensed gas engineers.

Gas Engineer Training
Delivered Online On Demand1 hour 48 minutes
£12

Complete Machine Learning & Data Science Bootcamp 2023

5.0(10)

By Apex Learning

Overview In this age of technology, data science and machine learning skills have become highly demanding skill sets. In the UK a skilled data scientist can earn around £62,000 per year. If you are aspiring for a career in the IT industry, secure these skills before you start your journey. The Complete Machine Learning & Data Science Bootcamp 2023 course can help you out. This course will introduce you to the essentials of Python. From the highly informative modules, you will learn about NumPy, Pandas and matplotlib. The course will help you grasp the skills required for using python for data analysis and visualisation. After that, you will receive step-by-step guidance on Python for machine learning. The course will then focus on the concepts of Natural Language Processing.  Upon successful completion of the course, you will receive a certificate of achievement. This certificate will help you elevate your resume. So enrol today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? Anyone with an interest in learning about data science can enrol in this course. It will help aspiring professionals develop the basic skills to build a promising career. Professionals already working in this can take the course to improve their skill sets. Requirements The students will not require any formal qualifications or previous experience to enrol in this course. Anyone can learn from the course anytime from anywhere through smart devices like laptops, tabs, PC, and smartphones with stable internet connections. They can complete the course according to their preferable pace so, there is no need to rush.   Career Path This course will equip you with valuable knowledge and effective skills in this area. After completing the course, you will be able to explore career opportunities in the fields such as Data Analyst Data Scientist Data Manager Business Analyst Course Curriculum 18 sections • 98 lectures • 23:48:00 total length •Welcome & Course Overview6: 00:07:00 •Set-up the Environment for the Course (lecture 1): 00:09:00 •Set-up the Environment for the Course (lecture 2): 00:25:00 •Two other options to setup environment: 00:04:00 •Python data types Part 1: 00:21:00 •Python Data Types Part 2: 00:15:00 •Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 1): 00:16:00 •Loops, List Comprehension, Functions, Lambda Expression, Map and Filter (Part 2): 00:20:00 •Python Essentials Exercises Overview: 00:02:00 •Python Essentials Exercises Solutions: 00:22:00 •What is Numpy? A brief introduction and installation instructions.: 00:03:00 •NumPy Essentials - NumPy arrays, built-in methods, array methods and attributes.: 00:28:00 •NumPy Essentials - Indexing, slicing, broadcasting & boolean masking: 00:26:00 •NumPy Essentials - Arithmetic Operations & Universal Functions: 00:07:00 •NumPy Essentials Exercises Overview: 00:02:00 •NumPy Essentials Exercises Solutions: 00:25:00 •What is pandas? A brief introduction and installation instructions.: 00:02:00 •Pandas Introduction: 00:02:00 •Pandas Essentials - Pandas Data Structures - Series: 00:20:00 •Pandas Essentials - Pandas Data Structures - DataFrame: 00:30:00 •Pandas Essentials - Handling Missing Data: 00:12:00 •Pandas Essentials - Data Wrangling - Combining, merging, joining: 00:20:00 •Pandas Essentials - Groupby: 00:10:00 •Pandas Essentials - Useful Methods and Operations: 00:26:00 •Pandas Essentials - Project 1 (Overview) Customer Purchases Data: 00:08:00 •Pandas Essentials - Project 1 (Solutions) Customer Purchases Data: 00:31:00 •Pandas Essentials - Project 2 (Overview) Chicago Payroll Data: 00:04:00 •Pandas Essentials - Project 2 (Solutions Part 1) Chicago Payroll Data: 00:18:00 •Matplotlib Essentials (Part 1) - Basic Plotting & Object Oriented Approach: 00:13:00 •Matplotlib Essentials (Part 2) - Basic Plotting & Object Oriented Approach: 00:22:00 •Matplotlib Essentials (Part 3) - Basic Plotting & Object Oriented Approach: 00:22:00 •Matplotlib Essentials - Exercises Overview: 00:06:00 •Matplotlib Essentials - Exercises Solutions: 00:21:00 •Seaborn - Introduction & Installation: 00:04:00 •Seaborn - Distribution Plots: 00:25:00 •Seaborn - Categorical Plots (Part 1): 00:21:00 •Seaborn - Categorical Plots (Part 2): 00:16:00 •Seborn-Axis Grids: 00:25:00 •Seaborn - Matrix Plots: 00:13:00 •Seaborn - Regression Plots: 00:11:00 •Seaborn - Controlling Figure Aesthetics: 00:10:00 •Seaborn - Exercises Overview: 00:04:00 •Seaborn - Exercise Solutions: 00:19:00 •Pandas Built-in Data Visualization: 00:34:00 •Pandas Data Visualization Exercises Overview: 00:03:00 •Panda Data Visualization Exercises Solutions: 00:13:00 •Plotly & Cufflinks - Interactive & Geographical Plotting (Part 1): 00:19:00 •Plotly & Cufflinks - Interactive & Geographical Plotting (Part 2): 00:14:00 •Plotly & Cufflinks - Interactive & Geographical Plotting Exercises (Overview): 00:11:00 •Plotly & Cufflinks - Interactive & Geographical Plotting Exercises (Solutions): 00:17:00 •Project 1 - Oil vs Banks Stock Price during recession (Overview): 00:15:00 •Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 1): 00:18:00 •Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 2): 00:18:00 •Project 1 - Oil vs Banks Stock Price during recession (Solutions Part 3): 00:17:00 •Project 2 (Optional) - Emergency Calls from Montgomery County, PA (Overview): 00:03:00 •Introduction to ML - What, Why and Types..: 00:15:00 •Theory Lecture on Linear Regression Model, No Free Lunch, Bias Variance Tradeoff: 00:15:00 •scikit-learn - Linear Regression Model - Hands-on (Part 1): 00:17:00 •scikit-learn - Linear Regression Model Hands-on (Part 2): 00:19:00 •Good to know! How to save and load your trained Machine Learning Model!: 00:01:00 •scikit-learn - Linear Regression Model (Insurance Data Project Overview): 00:08:00 •scikit-learn - Linear Regression Model (Insurance Data Project Solutions): 00:30:00 •Theory: Logistic Regression, conf. mat., TP, TN, Accuracy, Specificityetc.: 00:10:00 •scikit-learn - Logistic Regression Model - Hands-on (Part 1): 00:17:00 •scikit-learn - Logistic Regression Model - Hands-on (Part 2): 00:20:00 •scikit-learn - Logistic Regression Model - Hands-on (Part 3): 00:11:00 •scikit-learn - Logistic Regression Model - Hands-on (Project Overview): 00:05:00 •scikit-learn - Logistic Regression Model - Hands-on (Project Solutions): 00:15:00 •Theory: K Nearest Neighbors, Curse of dimensionality .: 00:08:00 •scikit-learn - K Nearest Neighbors - Hands-on: 00:25:00 •scikt-learn - K Nearest Neighbors (Project Overview): 00:04:00 •scikit-learn - K Nearest Neighbors (Project Solutions): 00:14:00 •Theory: D-Tree & Random Forests, splitting, Entropy, IG, Bootstrap, Bagging.: 00:18:00 •scikit-learn - Decision Tree and Random Forests - Hands-on (Part 1): 00:19:00 •scikit-learn - Decision Tree and Random Forests (Project Overview): 00:05:00 •scikit-learn - Decision Tree and Random Forests (Project Solutions): 00:15:00 •Support Vector Machines (SVMs) - (Theory Lecture): 00:07:00 •scikit-learn - Support Vector Machines - Hands-on (SVMs): 00:30:00 •scikit-learn - Support Vector Machines (Project 1 Overview): 00:07:00 •scikit-learn - Support Vector Machines (Project 1 Solutions): 00:20:00 •scikit-learn - Support Vector Machines (Optional Project 2 - Overview): 00:02:00 •Theory: K Means Clustering, Elbow method.: 00:11:00 •scikit-learn - K Means Clustering - Hands-on: 00:23:00 •scikit-learn - K Means Clustering (Project Overview): 00:07:00 •scikit-learn - K Means Clustering (Project Solutions): 00:22:00 •Theory: Principal Component Analysis (PCA): 00:09:00 •scikit-learn - Principal Component Analysis (PCA) - Hands-on: 00:22:00 •scikit-learn - Principal Component Analysis (PCA) - (Project Overview): 00:02:00 •scikit-learn - Principal Component Analysis (PCA) - (Project Solutions): 00:17:00 •Theory: Recommender Systems their Types and Importance: 00:06:00 •Python for Recommender Systems - Hands-on (Part 1): 00:18:00 •Python for Recommender Systems - - Hands-on (Part 2): 00:19:00 •Natural Language Processing (NLP) - (Theory Lecture): 00:13:00 •NLTK - NLP-Challenges, Data Sources, Data Processing ..: 00:13:00 •NLTK - Feature Engineering and Text Preprocessing in Natural Language Processing: 00:19:00 •NLTK - NLP - Tokenization, Text Normalization, Vectorization, BoW.: 00:19:00 •NLTK - BoW, TF-IDF, Machine Learning, Training & Evaluation, Naive Bayes : 00:13:00 •NLTK - NLP - Pipeline feature to assemble several steps for cross-validation: 00:09:00

Complete Machine Learning & Data Science Bootcamp 2023
Delivered Online On Demand23 hours 48 minutes
£12

Customer Service and Call Center Metrics

By NextGen Learning

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum

Customer Service and Call Center Metrics
Delivered Online On Demand5 hours
£15