2228 Emergency courses delivered Online

'Working in Confined Spaces' Approved Online Training

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist and Secretary Diploma course will teach you about the medical secretarial profession and the skills needed to do the job successfully. This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist and Secretary Diploma course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry. Learning Outcomes After completing thiscourse, learner will be able to: Understand the fundamentals of the National Health Service. Understand the roles and responsibilities of a medical secretary. Know how to organise schedules and manage appointment systems. Gain a clear understanding of the Law, Ethics and Medicine. Gain a thorough understanding of the effective filing system in medical offices. Familiarise yourself with the concept of patient confidentiality and its dos and don'ts. Become skilled at controlling and ordering stocks and supplies. Gain in-depth knowledge of Medical Terminology and Clinical Aspects. Know the importance of health and safety in the healthcare sector. Have a solid understanding of Complementary Medicine Why Choose Medical Receptionist Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. This Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing this course. **Courses are included in this Medical Receptionist and Secretary Diploma Course Course 01: Medical Receptionist and Secretary Diploma Course 02: Report Writing Course Course 03: Level 4 Time Management Course ***Others Included of Medical Receptionist and Secretary Diploma Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum of the Medical Receptionist and Secretary Diploma Course: Module 1: The National Health Service History Structure of the NHS The NHS Plan Resource Allocation Delivering Care Mental Health Services Public Health The NHS, the Regions and Devolution Module 2: Patient (Customer) Care The Medical Receptionist Putting Patient First Complaints Within the Health Service The Complaints Procedure Patient and Public Involvement Patient's Rights Access to Health Care Total Quality in Medical Practice Customer Care: Involving Patients and the Public Module 3: Communication Report Writing Electronic Mail & Mobile Phones: Text Messages Telephone Skills People Skills - Face to Face Meeting Performance Review & Counselling The Practice Leaflet & Hospital Information Leaflets Networking Module 4: Law, Ethics and Medicine Medical Ethics and Etiquette Doctor's Duties Patient's Right The Regulatory Bodies and Their Role Legal Aspects Certification Health and Safety at Work Module 5: Health & Safety in a Clinical Environment First Aid at Work Hazardous Substances The NHS National Patient Safety Agency (NPSA) Hepatitis & AIDS Fire Precautions Clinical Risk Management Coping With Aggression & Violence Module 6: Practical Reception Skills in General Practice Record Keeping and General Administration Information Technology Module 7: The Hospital Service The Patient's Route Through the Hospital Outpatient Appointments Admissions from the Waiting List Accident and Emergency Admissions Home From Hospital Support Day Cases and Ward Attendees Hospital Team Clinical Audit Star Ratings What is a Medical Record? Cases Notes Master Index Filing Room or Records Library Medical Records Procedure for Departments Retention of Records Destruction of Medical Records The Role of the Secretary in the Hospital Module 8: Private Medicine Private Clinic or Hospital The Secretary In Private Practice Module 9: Forms, Fees and Finances in General Practises Contracting Finance Practice Income Scotland Wales Northern Ireland Module 10: Using Information Technology Computers in General Practice Electronic Medicine Computers in Hospitals Maintaining Security Module 11: Medical Terminology and Clinical Aspects Pathology and X-ray Examinations Prescribing and Drugs Nurse Prescribing New Developments in Pharmacy Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary Audit Health Economics and Cost-effective Medicine Private Finance Initiative Clinical Governance National Institute for Clinical Excellence (NICE) National Clinical Assessment Service (NCAS) National Service Framework (NSF) Patient Surveys Module 13: Complementary Medicine Acupuncture Alexander Technique Aromatherapy Chiropractic Homoeopathy Hydrotherapy Hypnotherapy Osteopathy Reflexology ------------------- ***GIFT Courses: ------------------- ***Report Writing Course*** Module 01: Introduction to Report Writing Module 02: The Basics of Business Report Writing Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report Module 08: Developing Research Skills Module 09: Developing Creativity & Innovation Module 10: Develop Critical Thinking Skills Module 11: Interpersonal Skill Development ------------------- ***Level 4 Time Management Course*** Module 1: Basics of Time Management Module 2: Prioritise Your Time Module 3: Organise Your Time Module 4: Using Your Time Efficiently Module 5: Time Management in the Workplace Module 6: Time Management For Students Module 7: Time Management Software Module 8: Create a Value-Based Time Management Plan ------------------ Assessment Method After completing each module of the Medical Receptionist and Secretary Diploma, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Medical Receptionist and Secretary Diploma course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Medical Receptionist and Secretary Diploma course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities. Requirements There are no specific requirements for this Medical Receptionist and Secretary Diploma course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Medical Receptionist and Secretary Diploma course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this Medical Receptionist and Secretary Diploma, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including - Medical Receptionist Medical Secretary Healthcare Administrator GP Receptionist Patient Coordinator Certificates Certificate of completion Digital certificate - Included

Explore our Resuscitation Course: Basic Life Support Skills, a comprehensive training program for healthcare professionals and first responders. Gain hands-on experience in CPR, defibrillation, ACLS, and more. Enhance your emergency response capabilities and contribute to the chain of survival. Enroll now for essential life-saving skills and join a community dedicated to preparedness and effective healthcare interventions.

Child abuse in the UK is a matter of great concern. As parents are busy with their work, ensuring the safety of their children is becoming more and more challenging. Learn how you can protect children from potential threats in this Child Protection & Safeguarding Level 3 course and be able to establish your career as a child care professional. This Child Protection & Safeguarding Level 3 course is developed by industry experts with the utmost care and thorough research. All the topics are broken down into simply digestible bite-sized modules, allowing our students to understand each lesson quickly. After completing the Child Protection & Safeguarding Level 3 course, you will gather accurate knowledge and skills with proper confidence to enrich yourself. These skills will brighten up your career in the relevant job market. Get a certificate fast and boost your career as a childcarer or other relevant job sectors with our Child Protection & Safeguarding Level 3 course prepared by qualified professionals. You will receive an e-certificate immediately after completing the Child Protection & Safeguarding Level 3 course, which will help you find work in the sector and will boost your CV. Enrol in this Child Protection & Safeguarding Level 3 course from Course Gate if you want to learn more about this skill and become competent in this area. Learning Objectives Understand children better Be able to sense threats and fears of children Make decisions in emergency and critical situations Protect children from potential threats Contact with parents and security professionals if needed Communicate with children properly Make friendly relationships with children Understand the requirements of children with special needs Who is this Course for? This Child Protection & Safeguarding Level 3 course is ideal for aspiring childcarers who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of the principles of child safeguarding, or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course; however, an eye for detail and a creative mind is essential. Entry Requirement This course is available to all learners of all academic backgrounds. A good understanding of the English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of the Child Protection & Safeguarding Level 3 course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: Child Caregivers Social Care Workers Childminders Nursery Assistants Primary Teachers SEN Teachers Course Curriculum Module 01: Laws and Guidance Laws and Guidance 00:41:00 Module 02: Social and Emotional Development Social and Emotional Development 00:43:00 Module 03: Personality and Intellectual Development of Children Personality and Intellectual Development in Children 00:36:00 Module 04: Child Abuse Child Abuse 00:46:00 Module 05: Child Sexual Exploitation Child Sexual Exploitation 00:34:00 Module 06: The Impact of Domestic Violence and Abuse on Children The Impact of Domestic Violence and Abuse on Children 00:49:00 Module 07: Risks and Risk Assessment Risks and Risk Assessment 00:14:00 Module 08: Responding to Disclosure and Reporting Responding to Disclosure and Reporting 00:25:00 Module 09: Things to Do after Referral Things To Do After Referral 00:21:00 Module 10: Safeguarding Trafficked Children Safeguarding Trafficked Children 00:30:00 Module 11: Infant Mental Health and Early Attachment Infant Mental Health and Early Attachment 00:29:00 Module 12: Assessing Need and Providing Early Help Assessing Need and Providing Early Help 00:23:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The adrenaline rush of sports comes with its inherent risks - unexpected injuries. Our course on 'Sports Injuries' delves deep into the realm of athletic ailments, from the most common sprains to those unseen internal organ traumas. With a methodical breakdown of injuries and their corresponding treatments, this course sheds light on the essence of sports first aid and the marvels of sports medicine. Not only will you gain knowledge about the anatomy behind these injuries, but you'll also be equipped with insights on prevention, rehabilitation, and the darker side of sports: doping. Learning Outcomes Identify and understand various types of sports injuries, from common to rare. Administer first aid specifically tailored for athletic situations and injuries. Grasp the intricate details of sports medicine, anatomy, and physiology linked to injuries. Recognise and address the use of drugs and doping in the sporting world. Develop strategies for prevention and create rehabilitation plans tailored for sports-related injuries. Why choose this Sports Injuries course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Sports Injuries Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Sports Injuries course for? Individuals aiming to pursue a career in sports medicine or physiotherapy. Coaches and trainers wanting to enhance their knowledge on injury prevention and treatment. Athletes keen on understanding risks, treatments, and rehabilitation associated with sports. Medical professionals wishing to specialise in sports-related injuries. Sports enthusiasts eager to grasp the anatomy, physiology, and care of injuries. Career path Sports Physiotherapist: £25,000 - £50,000 Sports Medicine Doctor: £40,000 - £80,000 Athletic Trainer: £20,000 - £35,000 Orthopaedic Surgeon (specialising in sports injuries): £90,000 - £200,000 Sports Rehabilitation Therapist: £20,000 - £45,000 Anti-doping Officer: £30,000 - £55,000 Prerequisites This Sports Injuries does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Sports Injuries was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Sports Injuries Introduction to Sports Injuries 00:19:00 Module 02: Top Ten Common Sports Injuries Top Ten Common Sports Injuries 00:27:00 Module 03: Other Injuries Related to Sports and their Treatment Other Injuries Related to Sports and their Treatment 00:27:00 Module 04: Internal Organ Injuries and their Treatment Internal Organ Injuries and their Treatment 00:13:00 Module 05: Sports First Aid Sports First Aid 00:18:00 Module 06: Sports Medicine Sports Medicine 00:19:00 Module 07: Anatomy and Physiology of Sports Injuries Anatomy and Physiology of Sports Injuries 00:19:00 Module 08: Drugs and Doping in Sport Drugs and Doping in Sports 00:20:00 Module 09: Medical Assessment and Pre-participation Screening Medical Assessment and Pre-participation Screening 00:18:00 Module 10: Treating Medical Emergencies in Sports Treating Medical Emergencies in Sports 00:29:00 Module 11: Prevention and Rehabilitation Planning of Sports Related Injuries Prevention and Rehabilitation Planning of Sports-Related Injuries 00:37:00 Assignment Assignment - Sports Injuries 00:04:00

Air Hostess and Cabin Crew Online Training Are you aware that the global aviation market is now booming? Our Flight Attendant and Cabin Crew Online Training Course is your ticket to a job in the air if you've ever imagined yourself flying over the sky as a member of this privileged group. This comprehensive Flight Attendant and Cabin Crew Online Training Course comprises 22 modules to improve your knowledge of the world of cabin crew. Also, this Flight Attendant and Cabin Crew Online Training Course covers everything, from comprehending the intricate aircraft layout to mastering emergency procedures. Moreover, this Flight Attendant and Cabin Crew Online Training Course aids in your understanding of all duties, first aid, and aircraft systems. You can advance your personal development, cultural awareness, and communication skills through this Flight Attendant and Cabin Crew Online Training Course. Your knowledge of networking systems will change after taking this Flight Attendant and Cabin Crew Online Training Course. Join the Flight Attendant and Cabin Crew Online Training Course and set out on a path that offers both responsibility and adventure. Learning Outcomes of Air Hostess and Cabin Crew Online Training Course After completing this Flight Attendant and Cabin Crew Online Training Course learners will learn about the: The aviation industry and the role of cabin crew within Flight Attendant and Cabin Crew Online Training Course. Flight Attendant and Cabin Crew Online Training Course helps to familiarise yourself with the layout of commercial aircraft and aviation terminology. Flight Attendant and Cabin Crew Online Training Course can master communication techniques for handling passengers and emergency situations. Learn the essentials of in-flight safety, medical first aid, and emergency evacuation procedures from this Flight Attendant and Cabin Crew Online Training Course. Flight Attendant and Cabin Crew Online Training Course helps to develop impeccable grooming standards and cabin crew fatigue management strategies. Flight Attendant and Cabin Crew Online Training Course describes crew resource management and the interconnectedness of airline departments. Main Course: Diploma in Air Cabin Crew Online Training Free Courses are including with this Air Hostess and Cabin Crew Online Training Course Along with The Air Hostess and Cabin Crew Online Training Course, We Offer a free Level 5 Airport Management Course Along with The Air Hostess and Cabin Crew Online Training Course, We Offer a free Anti-Money Laundering (AML) Training Special Offers of this Air Hostess and Cabin Crew Online Training Course This Air Hostess and Cabin Crew Online Training Course includes a FREE PDF Certificate. Lifetime access to this Air Hostess and Cabin Crew Online Training Course Instant access to this Air Hostess and Cabin Crew Online Training Course Get FREE Tutor Support to this Air Hostess and Cabin Crew Online Training Course Air Hostess and Cabin Crew Online Training There are 22 modules in this extensive online diploma course for air crew that will help you become more knowledgeable about the field. Additionally, everything is covered in this online diploma course for air cabin crew, from emergency protocols to understanding the complex aircraft layout. Additionally, this online diploma course for air cabin crew helps you learn about all jobs, first aid, and aircraft systems. This online diploma program for air cabin crew can help you improve your communication skills, cultural awareness, and personal growth. After completing this online diploma course for air cabin crew, your understanding of networking systems will be altered. Who is this course for? Air Hostess and Cabin Crew Online Training This Air Cabin Crew Online Diploma Course is for Individuals with a passion for aviation and a desire to excel in customer service roles. Requirements Air Hostess and Cabin Crew Online Training To enrol in this Air Hostess and Cabin Crew Online Training Course, students Need: To join in our Air Hostess and Cabin Crew Online Training Course, you must have a strong command of the English language. To successfully complete our Air Hostess and Cabin Crew Online Training Course, you must be vivacious and self driven. To complete our Air Hostess and Cabin Crew Online Training Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Air Hostess and Cabin Crew Online Training Course. Career path Air Hostess and Cabin Crew Online Training After completing this Air Cabin Crew Online Diploma Course, you can get various job offers like: Junior Cabin Crew: £15,000 - £25,000 per year Cabin Crew: £25,000 - £35,000 per year Senior Cabin Crew: £35,000 - £50,000 per year Cabin Crew Manager: £50,000 - £80,000 per year In-Flight Trainer: £30,000 - £45,000 per year

First Aid at Work: First Aid at Work Training Online The First Aid at Work: First Aid at WorkTraining course is designed to prepare you to treat people who have been injured or become ill in the workplace. In addition, the First Aid at Work: First Aid at Work Training course teaches you how to effectively respond to an emergency in the workplace and beyond. First Aid knowledge is valuable to both the individual and the community. In an accident or an emergency, it allows you to help someone who has been injured before professional help arrives. First Aid at Work: First Aid at Work Training course with the right information and knowledge can save more lives than we can imagine! Our First Aid at Work: First Aid at Work Training course covers various important topics, such as how to respond in potentially life-threatening situations and how to perform a head-to-toe check on someone who has been injured. This First Aid at Work: First Aid at Work Training course also teaches you how to do first aid during the COVID-19 pandemic. It includes a detailed description of COVID-19, how the virus contaminates, how it affects, what the symptoms are, how to maintain safety in First Aid at Work, and the guidelines for COVID-19. Main Course: Workplace First Aid Training Free Courses with First Aid at Work: First Aid at Work Course Along with First Aid at Work Course you will get free Level 5 Health and Safety at Work Along with First Aid at Work Course you will get free Working at Height Training Course Along with First Aid at Work Course you will get free Working in Confined Spaces Special Offers of this First Aid at Work: First Aid at Work Course: This First Aid at Work: First Aid at Work Course includes a FREE PDF Certificate. Lifetime access to this First Aid at Work: First Aid at Work Course Instant access to this First Aid at Work: First Aid at Work Course 24/7 Support Available to this First Aid at Work: First Aid at Work Course First Aid at Work: First Aid at Work Training Online Our First Aid at Work Training course is designed and delivered by certified first aid instructors with extensive experience in workplace safety and emergency response. The First Aid at Work Training provided aligns with the latest workplace safety regulations and standards. Upon successful completion of the First Aid at Work Training course, you and your employees will receive recognized certifications that demonstrate your commitment to workplace safety. Our First Aid at Work Training course is designed to address specific industry needs, ensuring the training is relevant and applicable to your workplace environment. Who is this course for? First Aid at Work: First Aid at Work Training Online This First Aid at Work: First Aid at Work Training course is suitable for anyone interested in being a First Aider including: Office workers Shop employees Warehouse or supply workers Self-Employed workers Casual Workers Requirements First Aid at Work: First Aid at Work Training Online To enrol in this First Aid at Work: First Aid at Work Training Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our First Aid at Work: First Aid at Work Training Course. Be energetic and self-motivated to complete our First Aid at Work: First Aid at Work Training Course. Basic computer Skill is required to complete our First Aid at Work: First Aid at Work Training Course. If you want to enrol in our First Aid at Work: First Aid at Work Training Course, you must be at least 15 years old. Career path First Aid at Work: First Aid at Work Course Online

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

Working in confined spaces is extremely dangerous. Proper precautions and training are required before working long hours in a small, compact area. Every year, many people are seriously injured or killed due to inadequate training, faulty equipment, and negligence. This Working in Confined Spaces course is designed to provide learners with an understanding of the legal requirements outlined in the Confined Space Regulations 1997. It covers the risks associated with confined space entry and working and safe work practices, appropriate control measures, and emergency procedures. Why choose this Working in Confined Spaces course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the course. Learning Objectives After completing this Working in Confined Spaces course, the learner will be able to: Gain a better understanding of the dangers of working within confined spaces. Understand the law regarding working in confined spaces. Know the procedures to assess and address risks. Identify imposed regulatory practices and employer responsibilities. Understand how to take necessary protective measures or conduct emergency procedures. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Asbestos Awareness Training course. Who is this course for? This Working in Confined Spaces course is ideal for anyone who works in a building or facility that requires the knowledge of working in confined spaces. Those who need this course include: Workers working in tunnels Workers working in sewers Workers working in pits Workers working in tanks Requirements To enroll in this Working in Confined Spaces course, students must fulfill the following requirements: Good Command over English language Be energetic and self-motivated Basic computer Skill You must be at least 15 years old Career path After completing this Working in Confined Spaces course, you will be eligible to work in the following fields: Mining Industry Storage Vessels Engineering Industry Excavation Industry Exploration Industry Mineral extraction Industry Automobile industry