Description

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients.

Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease.

This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field.

Learning Outcomes:

Understand the fundamentals of Call Centre operations and metrics.

Develop key traits required to excel as a Call Centre agent.

Enhance communication and negotiation skills to manage client expectations.

Identify customer needs and maintain a healthy agent-customer relationship.

Learn telephone etiquettes and best practices for professional conduct.

Gain knowledge about emerging technologies and trends in the Call Centre industry.

In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service.

Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector.

Certification

Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Individuals looking to enter the industry.

Call Centre agents and managers seeking to enhance their skills and knowledge.

Professionals looking to understand Call Centre operations and customer relationship management.

Anyone interested in understanding the fundamentals of Call Centre management.

Career path

Call Centre Agent: £18,000 - £24,000 per annum

Customer Service Representative: £16,000 - £25,000 per annum

Call Centre Manager: £25,000 - £50,000 per annum

Sales Representative: £18,000 - £40,000 per annum

Operations Manager: £30,000 - £60,000 per annum

Customer Service Manager: £25,000 - £50,000 per annum

Course Images

Customer Service and Call Center Metrics

By NextGen Learning

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