Customer Complaint Handler- CPD Certified

Understand customer service principles and their significance.

Differentiate between good and average customer service.

Communicate effectively with customers using various strategies.

Maintain a positive attitude in customer interactions.

Identify and address customer needs with tailored solutions.

Handle in-person, electronic, and phone customer service professionally.

Develop problem-solving skills, active listening, and rapport-building techniques.

Opportunity to earn a certificate accredited by CPD QS.

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Customer Serviece is affordable and simple to understand

Customer Serviece is entirely online, interactive lesson with voiceover audio

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Customer Serviece comes with 24/7 tutor support

Module 01: Introduction to Customer Service

Module 02: What's Different about Good Customer Service?

Module 03: Customer Service Communication Strategies

Module 04: Establishing Your Attitude

Module 05: Identifying and Addressing Customer Needs

Module 06: In-Person Customer Service

Module 07: Providing Electronic Customer Service

Module 08: Aspects of Phone Etiquette

Module 09: Building Rapport Over the Phone

Module 10: Inbound and Outbound Calls

Module 11: Active Listening and Managing Tough Callers

Module 12: Managing Interoffice Calls and Voicemail

Module 13: Problem Solving over the Phone

Module 14: Intra Organisation Dealings

Module 15: Measuring Customer Service