2356 Courses delivered Online

This course covers the many benefits good employee relations can bring to an business. It explains how to build confidence in management, by sharing the company vision, building strong teams and listening to feedback. It examines how a proactive HR presence benefits employee relations. Then looks at the role of employment contracts and the Employee Handbook. The course discusses Performance Management including motivating employees and how best to show your appreciation of their contribution. Finally, it shows you how to deal effectively with complaints, discipline and negativity.

This course is designed for front line data processors and provides a clear introduction to the main elements of the GDPR, including compliance and the consequences of non-compliance. It explains the roles of key players and covers the main categories of personal data and the lawful basis for data processing. Other topics examined include the main Principles of the GDPR and the Rights for Individuals, along with the importance of your Privacy Policy. Finally, there’s important information on data breaches; how to avoid them, what to do if one is discovered and how to file a breach report.

The course starts with some basic definitions and statistics that outline how important running meetings effectively can be. It examines factors that make meetings great, and some practical steps you can take to ensure everything runs smoothly and successful outcomes are achieved. It also covers some of the ways you can handle any problems that may arise. Finally, it looks at different decision-making approaches you can use and finishes off with some notes on keeping a learning log to help you learn and grow, ultimately becoming a more confident and effective participant or chairperson.

Executive Admin and PA Certification Level 3 Course Description: Are you passionate in Executive Admin profession or a PA, then this is the course for you. Engaging and informative course, ideal for the secretaries, PA's and Administration Assistants who are looking to take the next step in their career. For an organization it is as useful as if you have new team members who are starting out in these fields and are looking to expand their knowledge and skills. Organized into 21 comprehensive, yet easy-to-follow modules, the course covers all the key skills that are needed for this career path, including diary management, handling petty cash and customer service. What's Covered in the Course? The following is covered in detail, plus much more: The key responsibilities and duties that your team member will perform as a PA or administrative assistant; How to effectively manage diaries and make business travel arrangements, including scheduling appointments, booking travel and accommodation and cross-referencing information; Tips on writing and composing professional business documents, including letters and e-mails; How to communicate by telephone in an efficient and professional manner; Time management skills and how to improve productivity by effectively prioritizing and delegating, as well as how to plan work in the most efficient manner; Customer service and how to provide the best possible care for both the customers and the stakeholders of the business, as well as how to appropriately deal with customer complaints and liaise with customers at Reception; Dealing with the financial elements of a PA/administrative role, such as how to invoice and handle petty cash; How to proofread and professionally present different types of documents; Tips on how to set up and run an organized filing system, by effectively categorizing and structuring; Working with key office software, such as Microsoft Outlook, PowerPoint, Excel and Word. How to organize and execute meetings, in order to achieve the best results; Tips on how to improve typing and audio skills. What are the Benefits of the Course? - Admin Course Online There are plenty of benefits in taking the Level 3 Executive Admin and PA Certification: The structured certification can help to accelerate the team member's career; As there are no entry requirements, your team member needn't worry about having the right qualifications, in order to apply; Students can study at their own pace, in a place and at a time that suits them; Upon completion of the course, students can print off their own certificate which is recognized by leaders in the industry. Modules: Module 1: Introduction to the PA Course Module 2 : Diary Management Module 3 : Business Letter Writing Module 4 : Composing Faxes, Memorandums and Emails Module 5 : Telephone Skills as a PA Module 6 : Hotel and Travel Arrangements Module 7 : Filing Systems Module 8 : Time Management Skills Module 9 : Invoicing and Petty cash Module 10 : Customer Care Module 11 : Customer Complaints Management Module 12 : Work Planning Module 13 : Document Presentation and Proofreading Module 14 : Confidence Building Module Module 15: Typing and Audio Skills to Proficient Level (or further if you already Touch Type/Audio Transcribe) Module 16: How to Organise Effective Meetings Module 17: How to use Microsoft Outlook Module 18: How to use Excel - the Basics Module 19 : How to use PowerPoint (Basics) Module 20 : Word Processing with Microsoft Word Module 21 : Customer Communication and Reception Skills Estimated learning time: 17 hours The below video describes the Difference Between a Personal Assistant and an Executive Assistant:

Course Description: Everybody love to travel. Travel & tourism industry is not just one of the largest economic sectors but it also enriches the life experience to communities and travelers. This Travel and Tourism certification course from Online Courses Learning is ideal for anyone who is looking to work in the travel industry especially in the United Kingdom. This course is filled with information that will put you on the right path to begin a career in this field. Travel and tourism is a booming industry, and those who wish to travel always require assistance when planning their holiday and travel plans. As you work through this course, you will obtain a full overview of working in the travel and tourism field and how you can even start your own business. Introduction This Travel and Tourism Certification Level 2 is an online course; all of the information is available to you whenever and wherever your require it. You can study at a pace that is comfortable for you, and access the information in the course 24 hours a day. Most people who take the course still work full time, which helps you maintain your current lifestyle whilst working towards achieving your dreams. To access the course, you will require a device that allows you to access the internet, and not only can you see the course, you can also use the online support feature. Furthermore, you will find the course to be incredibly easy to go through thanks to the individual modules. When completing the course, you must pass a multiple choice test, and you will then be awarded your certification. We can post this to you for an additional cost, or you can download and print it at home. What You Will Learn The Travel and Tourism course will give you a full overview of working in the travel and tourism industry, and it will fully prepare you for your new career. The course covers the following: An introduction to travel and tourism Customer services in the travel and tourism industry Developing your career in the travel and tourism industry The different sectors of the travel and tourism industry Understanding why people need the travel and tourism industry Promoting travel and tourism services Planning and development in the tourism industry Ecotourism, short haul and long haul destinations Domestic tourism in the UK How to deal with issues within the travel and tourism industry Benefits of the Travel and Tourism Certification course When you work towards earning your travel and tourism certification online, you will find a number of benefits. These include the following: You can study from anywhere there is an internet connection, and you can study at a time that is convenient for you. You can also study at a pace that is comfortable for you. There is no time limit, so if it takes you days or months, you can still complete the course. You can study from any device including a tablet, PC or mobile phone. There are easily manageable modules, which help to make studying an enjoyable experience. Online support is available to help you stay on track. Access to a comprehensive syllabus, which helps you to stay on the fast track while learning how to become a travel and tourism expert. Improving your prospects when applying for work in the field. When completing the course, you receive a certification that is respected in the industry. A pricing structure that is affordable. Course Modules: Module 1: Introduction to the Concept of Travel and Tourism Module 2 : Customer Service within the Tourism Industry Module 3 : Career Development within the Industry Module 4 : Sectors in the Industry Module 5 : The Fundamentals of Tourism Management Module 6 : Understanding the Reasons for Travel and Tourism Module 7 : Travel and Tourism Promotion Module 8 : Social Media and Tourism Module 9 : Understanding Tourism Policy and Strategy Module 10 : Tourism Planning and Development Module 11 : The Emergence of Ecotourism Module 12 : Long and Short Haul Destinations Module 13 : Domestic Tourism & the UK Market Module 14 : Current Trends in the Travel Industry Module 15: Travel and Tourism Issues to Contend With  In the below video, you will see the fundamentals of travel industry

Be a skilled airport manager and become the centre of the airport by enrolling on this Aviation Management, Aviation Law, Airport Management & Operations Bundle course. The aviation industry is a complex and ever-changing field. This Aviation Management, Aviation Law, Airport Management & Operations bundle course will provide you with the knowledge and skills you need to succeed in a career in aviation management, aviation law, or airport management and operations. Along with this Aviation Management, Aviation Law, Airport Management & Operations Bundle course, you will get 10 additional Career development courses, an original hardcopy certificate, a transcript, and a student ID card, allowing you to get discounts on things like food, travel and, clothes, etc. Learning Outcomes: Understand the principles of airport management. Develop skills in airport customer service. Manage passenger terminal operations. Operate airport components. Schedule airlines and manage airport peaks. Manage cargo operations. Control aviation noise. Understand weather control. Implement sustainable airport management practices. Manage airport security. This Aviation Management, Aviation Law, Airport Management & Operations Bundle Consists of the following Premium courses: Course 01: Airport Management Course 02: Aviation Law Training Course 03: Cabin Crew Course 04: Aerospace Engineering Course 05: Flight Mechanics Course 06: Corporate Risk And Crisis Management Course 07: Customer Relationship Management Course 08: Information Management Course 09: Security Management Advanced Diploma Course 10: Operations Management Course 11: Fire Safety Enrol in this course today and take your first step towards a rewarding career in aviation management! The aviation industry is a vital part of the global economy, and the demand for qualified aviation managers is growing. This Aviation Management, Aviation Law, Airport Management & Operations Bundle course provides you with the scientific information you need to understand the principles of airport management, aviation law, and airport operations. You will learn about passenger terminal management, airport components, airline scheduling, cargo operations, aviation noise control, weather control, sustainable airport management, security management, and innovation and growth. The Curriculum of Aviation Management, Aviation Law, Airport Management & Operations Bundle: Course 01: Airport Management Module 01: Introduction to Airport Management Module 02: Airport Customer Service Module 03: Passenger Terminal Management Module 04: Airport Components Module 05: Airport Peaks and Airline Scheduling Module 06: Cargo Management Module 07: Aviation Noise Control Module 08: Weather Control Module 09: Sustainable Airport Management Module 10: Security Management Module 11: Innovation and Growth =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing thiscourse, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99, and international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment in this Aviation Management, Aviation Law, Airport Management & Operations Bundle course. It is available to all students, of all academic backgrounds. Requirements Our Aviation Management, Aviation Law, Airport Management & Operations Bundle course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course. It can be studied in your own time at your own pace. Career path Having these Aviation Management, Aviation Law, Airport Management CPD certificates will increase the value in your CV and open you up to multiple sectors such as: Airport manager: £40,000 - £100,000 Aviation lawyer: £40,000 - £150,000 Air traffic controller: £30,000 - £60,000 Cargo manager: £30,000 - £70,000 Security manager: £30,000 - £70,000 Sustainability manager: £30,000 - £60,000 Certificates Certificate of completion Digital certificate - Included

11-in-1 Premium Bundle | Diploma in Real Estate & Property Development | Legal System UK | Property Law & Legislation | Sales & Marketing Skills

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Overview Navigating the world of customer service over the phone can be challenging. The 'Telephone Customer Service Training' course is your guiding compass, expertly designed to tackle the multifaceted arena of phone-based interactions. Delve deep into the core values of stellar customer service, uncover the distinction of superior service, and master the nuances of phone etiquette. With a curriculum spanning from the basics of customer relationship management to the intricacies of managing tough callers, this course equips you with a holistic understanding to thrive in a telephone-centric customer service role. The essentiality of establishing rapport during telephonic conversations cannot be overstated. This course accentuates the importance of rapport building and teaches strategies to connect genuinely over a call, ensuring customers feel valued and understood. Explore the dynamics of both inbound and outbound calls, and gain expertise in active listening, a pivotal skill to understand customer needs and offer apt solutions. Further, with modules focusing on interoffice calls, voicemail management, and intra-organisation dealings, the curriculum covers the full spectrum of telephone interactions. Metrics and measurements are quintessential in refining and enhancing service standards. Dive into the intricacies of gauging your service's effectiveness and learn methods to consistently better your interaction quality. As the landscape of customer service evolves, those proficient in these nuances are poised for success. Learning Outcomes: Understand the fundamentals and importance of top-tier customer service over the phone. Differentiate between average and excellent customer service practices. Develop effective strategies for managing and improving customer relationships. Cultivate superior telephone etiquette and communication techniques. Employ strategies to establish genuine rapport during phone interactions. Tackle challenging calls with confidence and professionalism. Gain proficiency in evaluating and enhancing service quality through metrics. Why buy this Telephone Customer Service Training? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Telephone Customer Service Training there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Telephone Customer Service Training course is ideal for Individuals aiming to enter the customer service sector. Current customer service representatives seeking to refine their telephone interaction skills. Managers overseeing phone-based customer service teams. Organisations aiming to standardise their telephonic service protocols. Entrepreneurs wanting to foster excellent customer relationships over the phone. Prerequisites This Telephone Customer Service Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Telephone Customer Service Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Representative: £18,000 - £25,000 annually. Telephone Support Specialist: £21,000 - £28,000 annually. Call Centre Supervisor: £25,000 - £32,000 annually. Customer Relationship Manager: £30,000 - £45,000 annually. Customer Service Trainer: £28,000 - £35,000 annually. Quality Assurance Analyst (Customer Service): £24,000 - £31,000 annually. Course Curriculum Module 1: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 2: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 3: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 4: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 5: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 6: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 7: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 8: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 9: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Assignment Assignment - Telephone Customer Service Training 00:00:00

Dive deep into the intricacies of 'Customer Service & Environment' with our comprehensive course. Explore the vital concepts that shape exceptional customer service, discover the art of effective organisation and management, and navigate the digital world with the inclusion of social media tools. As brands evolve in today's digital age, understanding the relationship between customers and their chosen brands has never been more crucial. Enrol now to propel your knowledge in this dynamic domain. Learning Outcomes Understand the fundamental concepts underpinning successful customer service delivery. Learn the strategies to organise and structure optimal customer service. Gain insights into effective Customer Relationship Management (CRM) techniques. Comprehend the interplay between customer satisfaction and brand loyalty. Master the use of social media tools to enhance business customer relations. Why buy this Customer Service & Environment course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Customer Service & Environment there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Customer Service & Environment course for? Aspiring customer service managers aiming for excellence. Brand strategists focused on enhancing customer relationships. Business owners seeking to elevate their customer service standards. Digital marketers keen on leveraging social media tools for businesses. Customer relations officers eager to resolve client issues efficiently. Prerequisites This Customer Service & Environment does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Customer Service & Environment was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Customer Service Manager: £30,000 - £45,000 Brand Strategist: £35,000 - £50,000 Business Consultant focusing on Service Delivery: £40,000 - £60,000 CRM Specialist: £32,000 - £48,000 Social Media Manager: £28,000 - £42,000 Customer Relations Officer: £25,000 - £37,000 Course Curriculum Module 01: Concepts and Practices in Customer Service Delivery Concepts and Practices in Customer Service Delivery 00:13:00 Module 02: Organise Customer Service Delivery Organise Customer Service Delivery 00:14:00 Module 03: Structure of Customer Service Structure of Customer Service 00:14:00 Module 04: Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:18:00 Module 05: Customer Satisfaction & Relationship with Brand Customer Satisfaction & Relationship with Brand 00:15:00 Module 06: Monitoring and Resolution of Customers' Complaints & Problems Monitoring and Resolution of Customers' Complaints & Problems 00:15:00 Module 07: Social Media Tools and Channels for a Business Social Media Tools and Channels for a Business 00:15:00