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Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!!

In today's fast-paced and customer-centric business landscape, the demand for highly skilled and empathetic Customer Service Professionals is at an all-time high. Businesses across industries understand that providing exceptional customer experiences is crucial for building brand loyalty, attracting new customers, and ensuring long-term success. Therefore, the role of Customer Service Professionals has evolved into a pivotal position within companies of all sizes.

Our comprehensive online course, the Diploma of Customer Service & KYC, is designed to equip you with the skills and knowledge needed to thrive in the dynamic world of customer support.

This Diploma in Customer Service Training at QLS Level 4 course is

Endorsed by The Quality Licence Scheme

Accredited by CPD QS (150 CPD points

Why Prefer This Customer Service Coordinator Course?

Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS

Get a free student ID card with our Customer Service Course

Get instant access to this Customer Service course.

Learn Customer Service essentials from anywhere in the world

Our Customer Service course is affordable and simple to understand

Customer Service is entirely online, interactive lesson with voiceover audio

Lifetime access to the Customer Service course materials

Customer Service comes with 24/7 tutor support

*** Course Curriculum of Customer Service***

Here is the curriculum breakdown of the Customer Service Coordinator course:

Introduction to Customer Service

What's Different about Good Customer Service?

Customer Relationship Management

Customer Service Communication Strategies

Data Analysis in CRM

Deepening Customer Relationship

Handling Customer Complaints

Aspects of Phone Etiquette

Introduction to KYC

Customer Due Diligence

Assessment Process of Customer Service

After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%.

After passing the Diploma in Customer Service Coordinator Training at QLS Level 4 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme.

CPD

120 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Thiscourse is suitable for anyone aspiring to start a career in the relevant field; Also for those who are interested to enrol in further:

Certificate in Know Your Customer & Customer Due Diligence

Level 1 Award in Customer Service (RQF)

Level 2 Award in Customer Service (RQF)

Level 1 Certificate in Customer Service (RQF)

Level 2 Diploma in Customer Service (RQF)

Level 2 Certificate in Principles of Customer Service (VRQ)

Level 2 Certificate in Principles of Customer Service

Requirements

You will not need any prior background or expertise to enrol in this course.

Career path

After completing this course, you are to start your career or begin the next phase of your career.

Certificates

CPD QS Accredited Certificate

Digital certificate - £10

Diploma in Customer Services Coordinator Training at QLS Level 4

Hard copy certificate - £99

Show off Your New Skills with a Certificate of Completion

After successfully completing the Diploma in Customer Services Coordinator Training at QLS Level 4 course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of -

99 GBP inside the UK

109 GBP (including postal fees) for international delivery

CPD QS Accredited Certificate

29 GBP for Printed Hardcopy Certificate inside the UK

39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

Course Images

Customer Service & KYC Level 4 Diploma - QLS Endorsed

By Academy for Health and Fitness

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