Description

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all.

You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre.

We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry!

Learning Outcome

After this course, you will be able to:

Determine what drives customers' purchases and the various conversational tenses.

Describe the many methods and instruments that may be applied to leave clients with a favourable impression.

Explore the steps involved in defining goals and benchmarks to build an effective call centre team.

State the important terms and procedures that can help you get ready for a sales call.

Analyse the strategies you may use to overcome the objections and rejections of clients.

Determine the procedures necessary to turn calls into sales.

Give a definition of "telemarketing" and describe how it became a significant industry.

This Call Centre Training Bundle Consists of the following Premium courses:

Course 01: Phone-Based Customer Service

Course 02: Customer Relationship Management

Course 03: Retail Strategy

Course 04: Sales: Psychology of Customers

Course 05: Telesales Executive Training

Course 06: Facilities Management Level 3

Course 07: Data Protection and Data Security Level 2

Course 08: Effective Communication Skills Diploma

Course 09: Public Speaking and Presentation Skill Course

Course 10: The Formula to Talk with Strangers

Course 11: Touch Typing Essential Skills Level 3

Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning.

The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal.

Certificate:

PDF Certificate: Free (Previously it was £6*11 = £66)

Hard Copy Certificate: Free (For The Title Course: Previously it was £10)

CPD

120 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Individuals who would benefit from enrolling in our Call Centre Training course include:

Aspiring people who want to work in a call centre.

Representatives, customer service managers, and technical support specialists.

Sales representatives who handle customer interaction.

People who want to learn about call centres for future benefits.

Requirements

This Call Centre Training course has been designed to be fully compatible with tablets and smartphones.

Career path

Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for:

Training Officer: £15,000 to £35,000

Call Centre Operator: £15,000 to £28,000

Receptionist: £15,000 to £22,000

Certificates

Certificate of completion

Digital certificate - Included

Course Images

Call Centre Essentials Skills

By Apex Learning

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