2355 Courses delivered Online

Understand how to choose the form of power that serves the greatest good. What is the difference between group power, persuasion, expert and incentive power? Discover how to empower influence by releasing decision-making power to others. Learning Objectives Understand the different type of power in an organization and as an individual. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three components of curiosity and how to use them in your situation. Avoid pitfalls that cloud our ability to interpret messages accurately. Discover how to increase your ability to interpret messages accurately and how to develop curiosity. Learning Objectives Implement three components of curiosity, Interpret intended messages correctly, Control mental filters Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Learning Objectives Understand the three steps that are important practices and tools we can use to develop our EI further and how to develop healthy practices and habits. Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Confidence is a situational expectation of positive outcomes while developing strengths and managing weaknesses. We will help you to identify your strengths and four ways to develop them. Manage your weaknesses to get the job done right. Learning Objectives Describe how confidence builds rapport, Identify your strengths, Implement four ways to develop your strengths confidence Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to identify the symptoms of complacency that include feeling stuck, fear of change, boredom and if left unchecked and depression. All people experience complacency at different times, typically after a reaching a success. Implement strategies for overcoming complacency before it spreads. Learning Objectives Explain the dangers of team complacency, Apply eight ways to defeat complacency Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand what is the difference between and employees' rights and responsibilities. Discover what is your circle of ethical influence and what responsibilities you need to demonstrate. We will unpack the various types of ethical responsibilities and why they are important. Learning Objectives Explain three employee rights, Describe your ethical 'Circle of Influence', Recognize your employee ethical responsibilities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Call escalation is including others in facilitating the resolution of a customer request. It may take place in person, on the phone, or through electronic communication. We will show you four steps in handling customer issues and call escalation. Learning Objectives Explain when call escalation is appropriate, Apply CORE™ steps for effectively facilitating an escalated call Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Responsible risk-taking is understanding your organization's risk policies and decision parameters. Apply characteristics of responsible risk-takers to become a more effective change agent. Understand that preparation steps for risk-taking create a safe environment for risk and reduce uncertainty. Learning Objectives Define responsible risk-taking, Employ a risk-taking assessment calculator, Implement preparation steps for risk-taking Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover how to implement quick-result referral techniques. Understand the fastest way to bring in a steady stream of qualified referrals and quick-result techniques. Understand how to cultivate current clients and become a MVP (Most Valuable Prospector). Learning Objectives Implement quick-result referral techniques, Apply the fastest way to bring in a steady stream of qualified referrals Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Use the WRAP methodology to ask for referrals. This includes to wait until the right time, review the benefits, how to ask and pave the way. We will show you to deal with rejection by playing the odds. Learning Objectives Summarize the WRAP™ technique to ask for referrals, Explain the best time to ask for referrals, Manage rejected requests Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams