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Service Attitude: Service Resiliency

Service Attitude: Service Resiliency

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 16 minutes

  • All levels

Description

Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency.

Learning Objectives

Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity

Target Audience

Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Course Content

  1. Service Attitude: Service Resiliency

About The Provider

Chart Learning Solutions is a performance improvement company through online learning. We develop people in Leadership, Sales, Customer Service and Team Performance. We do this through our Assessments, Online learning with peer to peer and virtual group coaching.
Read more about Chart Learning Solutions

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