Booking options
£34.95
£34.95
On-Demand course
16 minutes
All levels
Service resiliency is the ability to recover quickly from a challenging, adverse customer situation, disruptive change, crisis, trauma, or negative stress. Learn how to cut down on the frequency of adverse situations. Implement nine steps to increase your service resiliency.
Describe the characteristics of service resiliency, Assess your current levels of service resiliency, Apply nine strategies for remaining R.E.S.I.L.I.E.N.T in adversity
Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams