Name: Level 7 Diploma in Quality Assurance (QA) Course
Price: 12 GBP
Availability: InStock

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attracting candidates and matching them to temporary or permanent job positions with client companies.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Recruitment Consultant Level 3</strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 12 Months Level 3</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Predominantly employed within the recruitment sector, the recruitment consultant&rsquo;s role is to identify and secure job opportunities within client organisations. They attract candidates and successfully place them in those jobs in return for a fee.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">A recruitment consultant may focus on the supply of flexible workers, permanent placements or a combination of both. Typical responsibilities for a recruitment consultant are:</p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identifying, qualifying and securing client recruitment opportunities in line with corporate and personal goals.</li><li fr-original-style="" style="box-sizing: border-box;">Identifying, assessing and placing suitable candidates to meet client requirements in order to achieve revenue in line with corporate and personal goals.</li><li fr-original-style="" style="box-sizing: border-box;">Developing and manage client / candidate relationships to ensure high levels of customer satisfaction and quality standards.</li><li fr-original-style="" style="box-sizing: border-box;">Meeting all procedures and carrying out relevant processes to ensure industry codes of ethics and relevant legislation are adhered to.</li><li fr-original-style="" style="box-sizing: border-box;">A career in recruitment as a recruitment consultant can appeal to those individuals who possess an entrepreneurial outlook.</li><li fr-original-style="" style="box-sizing: border-box;">It provides the opportunity for reward and high earning potential. Many opportunities arise in the recruitment sector for personal and professional development, such as team leader and or managerial roles.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(16, 24, 64);">Recruitment Consultant Level 3</strong></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">How to establish, negotiate and agree terms and conditions of business with clients.</li><li fr-original-style="" style="box-sizing: border-box;">All necessary processes, payment and aftercare services in line with company policies.</li><li fr-original-style="" style="box-sizing: border-box;">The different recruitment models (eg. Temporary, Permanent, Contract Recruitment, Executive Search etc)</li><li fr-original-style="" style="box-sizing: border-box;">Agreed job-related Key Performance Indicators (KPIs, e.g. vacancies taken, calls made, interviews etc) and how they will be assessed and measured during the apprenticeship.</li><li fr-original-style="" style="box-sizing: border-box;">How to ensure candidates and clients receive a professional and comprehensive recruitment service.</li><li fr-original-style="" style="box-sizing: border-box;">How to develop successful sales techniques for recruitment.</li><li fr-original-style="" style="box-sizing: border-box;">The principles of assessing people</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Identify, progress and convert sales leads into new clients, candidates and placements as required.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively and consistently strive to identify and obtain new business opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Source suitable vacancies in line with company policies and sales procedures.</li><li fr-original-style="" style="box-sizing: border-box;">Manage and profitably develop client relationships.</li><li fr-original-style="" style="box-sizing: border-box;">Identify and attract candidates using all appropriate methods to fill jobs.</li><li fr-original-style="" style="box-sizing: border-box;">Monitor responses/applications received and make sure that candidate applications are processed efficiently.</li><li fr-original-style="" style="box-sizing: border-box;">Shortlist and present suitably qualified applicants against defined job vacancies.</li><li fr-original-style="" style="box-sizing: border-box;">Manage the recruitment and selection processes by effectively liaising with the client, candidate and internal teams.</li><li fr-original-style="" style="box-sizing: border-box;">Successfully place suitable candidates with client</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Someone who takes independent action to meet and exceed KPIs without being asked.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who uses their knowledge of recruitment law to identify bad practice and suggest improvements.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who proactively seeks opportunities and acts upon them.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who continues to make effective canvassing calls despite having to repeatedly overcome objections.</li><li fr-original-style="" style="box-sizing: border-box;">An individual who has made a plan for their professional development and career opportunities.</li><li fr-original-style="" style="box-sizing: border-box;">Someone who can draw on previous experience and/or agreed procedures and policies to solve problems and make informed decisions.</li></ul>

Rachel Hood

HR (Human Resources)

Attracting candidates and matching them to temporary or permanent job positions with client companies.

Recruitment Consultant Level 3

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">A professional for direct customer support within all sectors and organisation types.</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong style="color: rgb(16, 24, 64); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style=" color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong><br fr-original-style="" style="box-sizing: border-box;"></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 18px; box-sizing: border-box;" fr-original-style="font-size: 18px;">Course Duration / 15 Months Level 4</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;">Apprenticeship Standard</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Overview</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">The main purpose of a customer service specialist is to be a &lsquo;professional&rsquo; for direct customer support within all sectors and organisation types.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation&rsquo;s products and/or services, you share knowledge with your wider team and colleagues.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">You gather and analyse data and customer information that influences change and improvements in service.Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies.This could be in many types of environment including contact centres, retail, web chat, service industry or any customer service point.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);"><span style="color: rgb(16, 24, 64); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(16, 24, 64);">Customer Service Specialist</span></span></span></strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 24px; box-sizing: border-box;" fr-original-style="font-size: 24px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Course Content</strong></span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Knowledge</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.</li><li fr-original-style="" style="box-sizing: border-box;">Understand the impact your service provision has on the wider organisation and the value it adds.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to analyse, use and present a range of information to provide customer insight</li><li fr-original-style="" style="box-sizing: border-box;">Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.</li><li fr-original-style="" style="box-sizing: border-box;">Understand your business environment and culture and the position of customer service within it.</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to find and use industry best practice to enhance own knowledge.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Skills</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.</li><li fr-original-style="" style="box-sizing: border-box;">Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.</li><li fr-original-style="" style="box-sizing: border-box;">Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it.</li><li fr-original-style="" style="box-sizing: border-box;">Maintain a positive relationship even when you are unable to deliver the customer&rsquo;s expected outcome.</li><li fr-original-style="" style="box-sizing: border-box;">When managing referrals or escalations take into account historical interactions and challenges to determine next steps.</li><li fr-original-style="" style="box-sizing: border-box;">Make recommendations based on your findings to enable improvement.</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Behaviours</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Proactively keep your service, industry and best practice knowledge and skills up-to-date.</li><li fr-original-style="" style="box-sizing: border-box;">Consider personal goals related to service and take action towards achieving them.</li><li fr-original-style="" style="box-sizing: border-box;">Exercises proactivity and creativity when identifying solutions to customer and organisational issues.</li><li fr-original-style="" style="box-sizing: border-box;">Make realistic promises and deliver on them.</li><li fr-original-style="" style="box-sizing: border-box;">Work effectively and collaboratively with colleagues at all levels to achieve results.</li><li fr-original-style="" style="box-sizing: border-box;">Recognise colleagues as internal customers.</li><li fr-original-style="" style="box-sizing: border-box;">Ensure your personal presentation, in all forms of communication, reflects positively on your organisation&rsquo;sbrand.</li></ul>

A professional for direct customer support within all sectors and organisation types.

Customer Service Specialist Level 3

NextGen Learning

Certificate in Further Education & Training (Cert Ed)

Bar Professional Training Course (BPTC)

Certificate in Education & Training (CET)

Professional Skills Course (PSC)

Trainers Course

Vocational Training Charitable Trust (VTCT)

Retail Training Course - CPD Certified

General Admission

Online Course Marketing

Online Course Creation

Customer Service

Professional Skills

Service Design Courses (SDC)

Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

Course Gate

Customer Care

Counselling Skills

Business Communication Skills

Life Coach Training

Management Skills

Client Services Manager

Packt

JavaScript

Web Development

Explore ChatGPT, a cutting-edge world of AI content creation, with our comprehensive course. This meticulously curated program unravels the technology behind ChatGPT to practical applications in machine learning, social media, data analysis, and image generation. This course unveils new facets of AI to navigate this evolving landscape with prowess.

ChatGPT and Prompt Engineering With Advanced Data Analysis

Janets

Customer Relations

Customer Relationship Management

Commercial & Contract Management Certification Program (CCM)

CRM (Customer Relationship Management)

Customer Experience Management

Catering Management

Hospitality & Catering

Hospitality Management

Hotel Management

Restaurant Management

Hospitality & Tourism

Advanced Diploma in Restaurant and Hospitality Management

Harpenden

<p>Masterclasses? Refreshers? Introductions?</p><p>It depends what you're looking for and where you want to pitch them, but here are six tried-and-tested highly focused sessions that organisations can take individually or as a series, to help develop their teams' project management capabilities one topic at a time.</p>Objectives for each individual session are set out below, as part of the session outlines.<p>Taken together, as a series, however, these modules are an ideal opportunity to develop your team's levels of project management capability maturity, whether that's by introducing them to the basic principles, refreshing them on best practice, or giving them the opportunity to really drill down into a specific area of challenge in your particular operating environment.</p><section>
                    <h3>Session outlines</h3> 1 Stakeholder management <h3>Session objectives</h3>This session will help participants:<ul><li>Understand why stakeholders matter to projects</li><li>Be able to identify and engage stakeholders</li><li>Be able to categorise stakeholders by their significance</li></ul> <h3>1 Key principles</h3><ul><li>What does 'stakeholder' mean - in theory?</li><li>What does this mean in practice?</li><li>Why stakeholders matter</li><li>Consequences of missing stakeholders</li><li>The stakeholder management process:<ul><li>Identify</li><li>Assess</li><li>Plan</li><li>Engage</li></ul></li></ul> <h3>2 Identifying stakeholders</h3><ul><li>Rapid listing</li><li>CPIG analysis</li><li>PESTLE analysis</li><li>Drawing on the knowledge and experience of others</li><li>Other ways to identify stakeholders</li></ul> <h3>3 Assessing stakeholders</h3><ul><li>Which stakeholders are significant?</li><li>Stakeholder radar</li><li>Power-interest maps</li><li>Power-attitude maps</li></ul> <h3>4 Planning</h3><ul><li>The adoption curve</li><li>Dealing with obstacles</li><li>Who should engage which stakeholder?</li><li>How should the project's organisation be structured?</li><li>How will communication happen?</li></ul> <h3>5 Engaging</h3><ul><li>Seven principles of stakeholder engagement</li></ul> 2 Requirements and prioritisation <h3>Session objectives</h3>This session will help participants:<ul><li>Understand how clarity of requirements contributes to project success</li><li>Use different techniques for prioritising requirements</li><li>Agree requirements with stakeholders</li><li>Manage changes to requirements</li></ul> <h3>1 Understanding and managing stakeholder needs and expectations</h3><ul><li>What are 'requirements'?</li><li>What is 'requirements management'?</li><li>Sources of requirements - and the role of stakeholders</li><li>Are stakeholders sufficiently expert to specify their needs?</li><li>Do they understand the detail of what they want, or do they need help to tease that out?</li><li>What do stakeholders want to achieve?</li><li>Working within constraints</li><li>Prioritising requirements - three techniques</li></ul> <h3>2 MoSCoW prioritisation</h3><ul><li>'Must have', should have', 'could have, 'won't have this time'</li><li>When to use MoSCoW</li></ul> <h3>3 The Kano Model</h3><ul><li>Customer satisfaction - 'attractive' and 'must-be' qualities</li><li>When to use Kano</li></ul> <h3>4 Value-based prioritisation</h3><ul><li>Understanding risk <em>v</em> value</li><li>Using risk <em>v</em> value to prioritise features and schedules</li></ul> <h3>5 Agreeing requirements</h3><ul><li>Perfect <em>v</em> 'good enough'</li><li>Establishing acceptance criteria</li><li>Requirements traceability</li><li>Agreeing project scope</li></ul> <h3>6 Changing requirements</h3><ul><li>Why requirements change</li><li>Why change control matters</li><li>Impact on projects</li><li>A formal change control process</li><li>Paying for change - managing change for different types of project</li></ul> 3 Estimating <h3>Session objectives</h3>This session will help participants:<ul><li>Understand the different purposes estimates satisfy</li><li>Be able to use different estimating techniques</li><li>Understand how to achieve different levels of accuracy</li></ul> <h3>1 Key principles</h3><ul><li>What's an estimate? Informed guesswork</li><li>What needs to be estimated? Costs, resources, effort, duration</li><li>Tolerances</li><li>Precision <em>v</em> accuracy</li></ul> <h3>2 Estimating through the lifecycle</h3><ul><li>Start</li><li>Plan</li><li>Do</li></ul> <h3>3 Early estimates</h3><ul><li>Comparative ('analogous') estimating</li><li>Parametric estimating</li><li>Using multiple estimating techniques</li></ul> <h3>4 Bottom-up estimating</h3><ul><li>Bottom-up ('analytical') estimating</li><li>Pros</li><li>Cons</li></ul> <h3>5 Three-point estimating</h3><ul><li>Three-point ('PERT': Programme Evaluation and Review Technique) estimating</li><li>Uncertainty and the range of estimates</li><li>Calculating a weighted average</li><li>Three-point with bottom-up</li></ul> 4 Scheduling <h3>Session objectives</h3>This session will help participants:<ul><li>Understand how to create a viable schedule</li><li>Be able to use different forms of schedule</li><li>Understand the concept of the critical path</li></ul> <h3>1 Key principles</h3><ul><li>The planning horizon</li><li>Rolling wave planning</li><li>Release planning</li></ul> <h3>2 Viable scheduling</h3><ul><li>Creating a viable schedule</li><li>Define the scope</li><li>Sequence the work</li><li>Identify the risks and build in mitigations</li><li>Identify the resources</li><li>Estimate the effort and durations</li><li>Check resource availability</li><li>Refine until a workable schedule is produced</li></ul> <h3>3 Critical path analysis</h3><ul><li>The critical path</li><li>Network diagrams</li><li>Sequence logic</li><li>Practical application:<ul><li>Network diagram with estimated durations</li><li>The 'forward pass'</li><li>The 'backward pass'</li><li>Calculating total float</li><li>Identifying the critical path</li><li>Calculating free float</li></ul></li><li>Gantt charts</li></ul> 5 Risk and issue management <h3>Session objectives</h3>This session will help participants:<ul><li>Understand the difference between risks and issues</li><li>Be able to identify and assess risks</li><li>Understand ways of mitigating risks</li><li>Manage issues</li></ul> <h3>1 Key principles</h3><ul><li>Understanding risk</li><li>Threats and opportunities</li><li>The risk management process<ul><li>Preparation - proactive risk management</li><li>The process - identify, assess, plan, implement</li><li>Stakeholder communication</li></ul></li><li>Roles and responsibilities</li><li>Risk management strategy</li><li>The risk register</li><li>Risk appetite</li></ul> <h3>2 Risk identification</h3><ul><li>Brainstorming</li><li>Interviews</li><li>Assumption analysis</li><li>Checklists</li></ul> <h3>3 Risk assessment and prioritisation</h3><ul><li>Probability, impact and proximity</li><li>Triggers</li><li>Qualitative risk assessment</li><li>Qualitative impact assessment</li><li>Qualitative probability assessment</li><li>Probability / impact grid</li><li>Bubble charts</li><li>Risk tolerance</li></ul> <h3>4 Planning countermeasures</h3><ul><li>To mitigate or not to mitigate?</li><li>Categories of risk response</li><li>Avoid and exploit</li><li>Reduce and enhance</li><li>Transfer</li><li>Share</li><li>Accept</li><li>Contingency</li><li>Secondary risks</li></ul> <h3>5 Issue management</h3><ul><li>What is an issue?</li><li>Tolerances</li><li>Issues and tolerances</li><li>The PRINCE2 view of issues</li><li>Ownership of issues</li><li>An issue management process</li><li>Issue register</li></ul> 6 Budgeting and cost control <h3>Session objectives</h3>This session will help participants:<ul><li>Understand what to include in a budget - and why</li><li>Choose - and use - the appropriate estimating technique</li><li>Align the budget with the schedule</li><li>Understand how to monitor spend and control costs</li><li>Trouble-shoot effectively to get projects back within budget</li></ul> <h3>Session format</h3>Flexible. The session can be tailored to the participants' average level of project management maturity - a 60-minute session (delivered virtually) is an effective introduction. A 90-minute session allows for more in-depth treatment. A half-day session (face-to-face or virtual) gives time for a more challenging workshop, particularly to discuss specific cost control issues with any of the participants' current projects. <h3>1 Where is the money coming from?</h3><ul><li>Can we pay from revenue? Do we need to borrow? How long will the project take to pay back?</li><li>The lifecycle of the budget</li><li>Through-life costs</li><li>Stakeholder involvement</li></ul> <h3>2 Estimating costs</h3><ul><li>Reminder: the relationship between estimates</li><li>Reminder: possible estimating techniques</li><li>What do we need to estimate?<ul><li>People</li><li>Equipment</li><li>Materials</li><li>Facilities and operating costs</li><li>Work package estimate</li><li>Estimated project costs</li></ul></li><li>Estimating agile projects</li></ul> <h3>3 Aligning budget and schedule</h3><ul><li>Scheduling and financial periods</li><li>Spreading the budget</li></ul> <h3>4 Reserves and agreeing the budget</h3><ul><li>Contingency reserve</li><li>Management reserve</li><li>Agreeing the budget</li></ul> <h3>5 Cost control</h3><ul><li>Planned spend over time</li><li>Actual spend over time</li><li>Work completed over time</li><li>Evaluating different scenarios: delivery <em>v</em> spend</li></ul> <h3>6 Trouble-shooting</h3><ul><li>Why are we where we are?</li><li>What has caused the project to spend at the rate it is?</li><li>Why is it delivering at the rate it is?</li><li>What are the root causes?</li><li>What can we do about it?</li></ul> 


                </section>

The In House Training Company

Project Management Qualification (PMQ)

Meeting Skills

Project Management

Google Project Management

Presentation Skills

Project management 'masterclasses' (In-House)

One Education

Six Sigma

ISO 9001

Quality Assurance (QA)

Quality Management

Level 7 Diploma in Quality Assurance (QA) Course

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>The primary audience for this course is someone who works, or has ambition to work, in a leadership role in data center operations such as a data center facilities manager, data center operations manager, who has the responsibility to achieve and improve the high-availability and manageability of the data center operations.</p>Overview<p>After completion of the course the participant will be able to:<br />Perform the needs analysis translating business requirements to data center services<br />Set-up and manage the data center operations team<br />Implement and monitor safety- and security practices<br />Identify a suitable maintenance program for the data center facility and its equipment<br />Select the appropriate policies and procedures required for data center operations<br />Monitor the data center availability, capacity and capability<br />Manage and implement basic data center projects<br />Set-up and implement an environmental sustainability program<br />Select an appropriate back-up site to support organizational resilience<br />Identify and respond to risk in the data center<br />Manage and support the document life cycle<br />Create a basic budget proposal<br />Select and manage vendors and measure their performance<br />Manage data center assets</p><p>Managing the facilities of today?s high-end and high-availability data centers is an extremely demanding and complex task which is often underestimated. There is often very little appreciation and understanding of the complexities of managing today's mission-critical data centers where downtime is not an option, especially since many of the data centers are operating at, or near, their design limits. Operations management at the facilities layer makes all the difference. Even a data center designed to the highest redundancy level as per the ANSI/TIA-942 standard could still experience many unscheduled downtime events due to poor planning, operations, maintenance and management processes.</p></div><div id="course-pills-2"><h4>Service Level Management</h4><ul><li>Service Level Management</li><li>Needs analysis</li><li>Capability assessment</li><li>Service portfolio</li><li>Service catalogue</li><li>Service Level Agreements (SLAs)</li><li>Availability measurement</li><li>Data points in SLA</li><li>Service reporting</li><li>Complaint procedure</li><li>Customer satisfaction measurement</li><li>Service Improvement Process (SIP)</li><li>SLA content</li></ul><h4>The Data Center Organization</h4><ul><li>Operational issues</li><li>Organization chart</li><li>Roles and responsibilities</li><li>Skills matrix</li><li>Contingency / backup roles</li><li>Shift management</li><li>Performance management</li><li>Career development</li><li>Training and assessment</li><li>Job rotation</li><li>Succession planning</li><li>Disciplinary program</li></ul><h4>Managing Safety &amp; Statutory Requirements</h4><ul><li>Safety policies and regulations</li><li>Occupational Health and Safety (OH&amp;S)</li><li>Safety awareness training</li><li>Permit to Work (PTW)</li><li>Lock-out / Tag-out</li><li>Personal Protective Equipment (PPE)</li><li>Testing and tagging of equipment</li><li>Emergency preparedness and response</li><li>Reporting of safety issues</li><li>Reviews / internal audit / external audit</li></ul><h4>Managing Physical Security</h4><ul><li>Security policies and procedures</li><li>Security standards and guidelines</li><li>Security staff</li><li>Security awareness</li><li>Security incident management</li><li>Disciplinary program</li><li>Reviews, internal and external audits</li></ul><h4>Facilities Management</h4><ul><li>Maintenance policies and procedures</li><li>Various maintenance programs</li><li>Outsourcing of maintenance activities</li><li>Maintenance contract options</li><li>Warranty</li><li>Maintenance schedule</li><li>Service situations</li><li>Spart part management</li><li>Contamination control</li></ul><h4>Data Center Operations</h4><ul><li>Policies and procedures for data center operations</li><li>Service operations and the daily data center operations</li></ul><h4>Monitoring / Reporting / Control</h4><ul><li>Monitoring requirements</li><li>Escalation procedures</li><li>Reporting</li><li>Trend analysis</li><li>Reviews</li></ul><h4>Project Management</h4><ul><li>Project management</li><li>Project organization</li><li>Project manager</li><li>Project phases</li></ul><h4>Environment Sustainability</h4><ul><li>The importance of sustainability</li><li>Sustainability policies </li><li>Environmental management </li><li>Power efficiency indicators -</li><li>Waste management -</li><li>Water management</li><li>ICT utilisation management </li><li>Environmental performance measurements</li><li>Renewable energy factor (REF)</li></ul><h4>Organizational Resilience</h4><ul><li>Business continuity</li><li>Data center facility options</li><li>Business Impact Analysis</li><li>Type of facility</li><li>Human resources</li><li>Facility, equipment and consumables</li></ul><h4>Governance, Risk and Compliance</h4><ul><li>Management commitment</li><li>Coordination, collaboration and integration</li><li>Compliance</li><li>Risk management</li><li>Document management</li><li>Financial management</li><li>Vendor management</li><li>Asset management</li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br /><p>Nexus Humans Certified Data Center Facilities Operations Manager (CDFOM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the Certified Data Center Facilities Operations Manager (CDFOM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Nexus Human

Operations Management

Certified Facility Manager (CFM)

Construction Design & Management (CDM)

Facility Management

Operations Manager

Certified Data Center Facilities Operations Manager (CDFOM)

<h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.</h3><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><div data-url="https://www.improvingcommunications.com/events/webinar-email-etiquette/" fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">This training is designed to help <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">organize ideas&nbsp;</strong>and<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">&nbsp;communicate clearly</strong>. As a result of this session, you will be able to be more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">concise</strong> and communicate with <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">conviction</strong>. You will be more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">productive</strong>, increase performance <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">satisfaction</strong>, and create a true <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">dialogue</strong> with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">increased internal and external customer satisfaction</strong>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Write clearly, creating an greater public perception of expertise;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Be more efficient with written communication, reducing wasted time and adding to profitability; and</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.</li></ul>&nbsp;<p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">TOPICS</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Benefits of using email</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Purpose of E-mail</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Steps to take before writing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Inflection in written messages</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Effects of instant messaging and text messaging</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Basic E-mail Plans</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Subject Lines</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Paragraph Structure</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Details</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Summary of Problem</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Use of CC and BCC</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">TYPING IN ALL CAPS IS YELLING!</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Proofreading</li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">&nbsp;</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Email Etiquette</strong> is a 90-minute interactive virtual class.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Janet Riesel, Chair &ndash; Career Planning &amp; Professional Development SIG</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Human Resources Association of New York</span>

FRONT-LINE COMMUNICATION AFFECTS PUBLIC PERCEPTION OF EVERY COMPANY.
This training is designed to help organize ideas and communicate clearly. As a result of this session, you will be able to be more concise and communicate with conviction. You will be more productive, increase performance satisfaction, and create a true dialogue with your audience. For professionals who must meet the needs of the public, these areas of development are the right thing. Improved communications means increased internal and external customer satisfaction.
Attendees will be able to:
Write clearly, creating an greater public perception of expertise;
Be more efficient with written communication, reducing wasted time and adding to profitability; and
Craft concise, rapport-building written messages for internal and external customers, increasing productivity and forging a more pleasant workplace environment.
 
TOPICS
Benefits of using email
Purpose of E-mail
Steps to take before writing
Inflection in written messages
Effects of instant messaging and text messaging
Basic E-mail Plans
Subject Lines
Paragraph Structure
Details
Summary of Problem
Use of CC and BCC
TYPING IN ALL CAPS IS YELLING!
Proofreading
 
Online Format—Email Etiquette is a 90-minute interactive virtual class.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Thank you very much for the wonderful and informative session. The audience was totally engaged and interested in your presentation. I want to congratulate you on a job superbly done and for all the effort that went into making this a successful seminar.
Janet Riesel, Chair – Career Planning & Professional Development SIGHuman Resources Association of New York

Improving Communications Uk

EMAIL ETIQUETTE

CUSTOMER SERVICE IS AN ORGANIZATION&rsquo;S ABILITY TO SUPPLY ITS CUSTOMERS&rsquo; WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS&rsquo; EXPECTATIONS.<span style="color: rgb(33, 37, 41); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(33, 37, 41);"></span><div style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style=" color: rgb(33, 37, 41);"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><b fr-original-style="" style="box-sizing: border-box;">This class&nbsp;is for service industry professionals</b>&nbsp;who want to maximize their efficiency, develop better customer skills, and increase their value.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The focus of the&nbsp;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of&nbsp;<b fr-original-style="" style="box-sizing: border-box;">productivity</b>,&nbsp;<b fr-original-style="" style="box-sizing: border-box;">job satisfaction</b>&nbsp;and the&nbsp;<b fr-original-style="" style="box-sizing: border-box;">potential for advancement</b>. For client-facing service personnel, these areas of development will be very beneficial. &nbsp;Improved Customer Service means&nbsp;<b fr-original-style="" style="box-sizing: border-box;">increased internal and external customer satisfaction</b>.</p><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Attendees&nbsp;will be able to:</strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Focus on others to project a UB4I, customer-centered attitude;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Empower people with respect (acknowledging) and control (offering choices);</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Listen more intently to develop the best rapport;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Communicate clearly with conviction, projecting greater credibility;</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and</strong></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.</strong></li></ul><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);"><i style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Online Format&mdash;<strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Improving Customer Service</strong>&nbsp;is a 4-hour interactive virtual class for up to 20 people.</i></p><h6 style="color: inherit; box-sizing: border-box;" fr-original-style=" color: inherit;">Register for this class and you will be sent ONLINE login instructions prior to the class date.</h6></div><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><p style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Improving Communications brought our organization to realize how important our employees&mdash;our people&mdash;are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.</p><span style="color: rgb(33, 37, 41); box-sizing: border-box;" fr-original-style="color: rgb(33, 37, 41);">Dr. Kevin Coughlin, DMD, FAGD, MBA</span><span style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Baystate Dental</span>

CUSTOMER SERVICE IS AN ORGANIZATION’S ABILITY TO SUPPLY ITS CUSTOMERS’ WANTS AND NEEDS. IMPROVED CUSTOMER SERVICE IS CONSTANTLY AND CONSISTENTLY EXCEEDING THE CUSTOMERS’ EXPECTATIONS.
This class is for service industry professionals who want to maximize their efficiency, develop better customer skills, and increase their value.
The focus of the Improving Customer Service class is to increase repeat business because of customer satisfaction and referral. Participants will find a greater level of productivity, job satisfaction and the potential for advancement. For client-facing service personnel, these areas of development will be very beneficial. Improved Customer Service means increased internal and external customer satisfaction.
Attendees will be able to:
Focus on others to project a UB4I, customer-centered attitude;
Empower people with respect (acknowledging) and control (offering choices);
Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions;
Listen more intently to develop the best rapport;
Communicate clearly with conviction, projecting greater credibility;
Create positive, diplomatic messages even from negative, modeling a problem-solving, can-do attitude; and
Create and refine phone-answering and email templates, to appropriately address customer concerns and increase the potential for repeat business.
Online Format—Improving Customer Service is a 4-hour interactive virtual class for up to 20 people.
Register for this class and you will be sent ONLINE login instructions prior to the class date.



Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients.
Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

IMPROVING CUSTOMER SERVICE

<div>
<div>
<div>
<div>
<div>
<div>
<p>The Professional Skills for Hotel Management course provides comprehensive training in various aspects of the hospitality industry, including hotel operations, front office management, housekeeping, food and beverage operations, customer satisfaction, marketing in travel and tourism, and utilizing e-hospitality technology.</p>
<h3><strong>Learning Outcomes:</strong></h3>
<ol>
<li>Gain an understanding of the hotel industry and its operations.</li>
<li>Learn effective processes for selection, recruitment, and training in the hospitality sector.</li>
<li>Acquire skills in managing front office, housekeeping, engineering, and security operations.</li>
<li>Develop knowledge of food and beverage operations and service quality management.</li>
<li>Explore marketing strategies applicable to travel and tourism businesses.</li>
<li>Understand the significance of customer satisfaction and how to enhance it.</li>
<li>Learn how to utilize e-hospitality technology to improve hotel services and customer experience.</li>
</ol>
</div>
</div>
</div>
</div>
</div>
</div>
<h3><strong>Why buy this Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training?</strong></h3>
<ol>
<li><span>Unlimited access to the course for forever</span></li>
<li><b>Digital Certificate, Transcript, student ID</b><span> all included in the price</span></li>
<li><span>Absolutely no hidden fees</span></li>
<li><span>Directly receive </span><b>CPD </b><span>accredited qualifications after course completion</span></li>
<li><span>Receive one to one assistance on every weekday from professionals</span></li>
<li><span>Immediately receive the PDF certificate after passing</span></li>
<li><span>Receive the original copies of your certificate and transcript on the next working day</span></li>
<li><span>Easily learn the skills and knowledge from the comfort of your home</span></li>
</ol>
<h3><b>Certification</b></h3>
<p><span>After studying the course materials of the </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training</b><span> you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60.</span></p>
<h3><b>Who is this course for?</b></h3>
<p><span>This </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training </b><span>does not require you to have any prior qualifications or experience. You can just enrol and start learning. </span></p>
<h3><b>Prerequisites</b></h3>
<p><span>This </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training </b><span>was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection.</span></p>
<h3><b>Career path</b></h3>
<p><span>As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This </span><b>Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training </b><span>is a great way for you to gain multiple skills from the comfort of your home.</span></p><div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table width="100%">				<tbody><tr>
					<td colspan="4"> Module 01: An Overview of Hotel Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Overview of Hotel Industry</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Process of Selection and Recruitment in Hospitality Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Process of Selection and Recruitment in Hospitality Industry</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: The Process of Development and Training in Hospitality Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Process of Development and Training in Hospitality Industry</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: Management of Front Office Operations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Management of Front Office Operations</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Management of Housekeeping, Engineering and Security Operations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Management of Housekeeping, Engineering and Security Operations</td>
					<td> </td>
					<td><span><i></i> 00:27:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Management of Food and Beverage Operations</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Management of Food and Beverage Operations</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Management of Service Quality in Hospitality Industry</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Management of Service Quality in Hospitality Industry</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Marketing in Travel and Tourism Business</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing in Travel and Tourism Business</td>
					<td> </td>
					<td><span><i></i> 00:24:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Customer Satisfaction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: E-Hospitality and Technology</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>E-Hospitality and Technology</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
				</tbody></table></div>

			</div>

Studyhub UK

Hospital Management

Professional Skills for Hotel Management (Hospitality, Housekeeping and Customer Satisfaction) Training

<p>ð Elevate Your Customer Service to Extraordinary Heights! ð</p><p> </p><p>Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!</p><p> </p><p>ð <strong>Why Choose Our Masterclass?</strong></p><p> </p><p>â¨ <strong>Create Unforgettable Experiences</strong>: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.</p><p> </p><p>â <strong>Master Proactive Problem-Solving</strong>: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.</p><p> </p><p>ð <strong>Navigate the Digital Landscape with Ease</strong>: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.</p><p> </p><p>ð¥ <strong>Boost Customer Satisfaction and Loyalty</strong>: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.</p><p> </p><p>ð <strong>Measure and Improve</strong>: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.</p><p> </p><p>ð <strong>What You'll Learn:</strong></p><ul><li>The Psychology of Customer Satisfaction</li><li>Effective Communication Strategies</li><li>Handling Challenging Situations with Grace</li><li>Implementing Proactive Customer Service</li><li>Harnessing Technology for Seamless Support</li><li>Building a Customer-Centric Culture within Your Team</li></ul><p> </p><p>ð <strong>Exclusive Bonuses:</strong></p><p>Enroll now and receive:</p><ol><li>ð Comprehensive Course Materials</li><li>ð£ï¸ Access to a Thriving Community of Like-Minded Professionals</li><li>ð Practical Tools and Templates for Immediate Implementation</li></ol><p> </p><p>ð©âð» <strong>Who Should Enroll:</strong></p><ul><li>Customer Service Representatives</li><li>Support Team Leaders</li><li>Entrepreneurs and Small Business Owners</li><li>Anyone Passionate about Delivering Exceptional Service</li></ul><p> </p><p>ð¡ <strong>Ready to Stand Out in a Crowded Marketplace?</strong></p><p>Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!</p><p> </p><p>ð Transform today, thrive tomorrow! ð</p><p> </p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

ð Elevate Your Customer Service to Extraordinary Heights! ð
 
Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!
 
ð Why Choose Our Masterclass?
 
â¨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.
 
â Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.
 
ð Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.
 
ð¥ Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.
 
ð Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.
 
ð What You'll Learn:
The Psychology of Customer Satisfaction
Effective Communication Strategies
Handling Challenging Situations with Grace
Implementing Proactive Customer Service
Harnessing Technology for Seamless Support
Building a Customer-Centric Culture within Your Team
 
ð Exclusive Bonuses:
Enroll now and receive:
ð Comprehensive Course Materials
ð£ï¸ Access to a Thriving Community of Like-Minded Professionals
ð Practical Tools and Templates for Immediate Implementation
 
ð©âð» Who Should Enroll:
Customer Service Representatives
Support Team Leaders
Entrepreneurs and Small Business Owners
Anyone Passionate about Delivering Exceptional Service
 
ð¡ Ready to Stand Out in a Crowded Marketplace?
Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!
 
ð Transform today, thrive tomorrow! ð
 

Course Curriculum

Compete High

Customer Experience

Customer Service Masterclass - An Unforgettable Support Experience

<p>ð <strong>Unlock Efficiency with Lean Manufacturing Course!</strong> ð</p><p>Welcome to the gateway of transformation! Dive into the world of Lean Manufacturing and revolutionize your approach to production. ð Our Lean Manufacturing course is your key to mastering the principles that drive operational excellence, enhance productivity, and foster continuous improvement.</p><h3></h3><h3>ð­ Why Lean Manufacturing Matters:</h3><p>In today's fast-paced industrial landscape, efficiency isn't just an advantage; it's a necessity. Lean Manufacturing techniques offer a proven framework to streamline processes, eliminate waste, and optimize resources. From reducing lead times to enhancing quality, the principles of Lean empower organizations to thrive in competitive markets. With our course, you'll gain the knowledge and skills needed to implement Lean methodologies effectively and drive tangible results.</p><h3></h3><h3>ð What You'll Learn:</h3><p>Embark on a transformative journey as you explore foundational concepts such as value stream mapping, Kaizen, Kanban, and the 5S methodology. Discover how Lean principles can be applied across diverse industries, from automotive to healthcare, to foster a culture of continuous improvement. Through engaging lectures, case studies, and interactive exercises, you'll gain practical insights into optimizing processes, minimizing defects, and maximizing customer value.</p><h3></h3><h3>ð¯ Key Benefits of Our Lean Manufacturing Course:</h3><ol><li><strong>Boost Operational Efficiency:</strong> Streamline workflows, minimize waste, and enhance productivity to achieve operational excellence.</li><li><strong>Drive Cost Reduction:</strong> Identify and eliminate non-value-added activities to optimize resources and reduce production costs.</li><li><strong>Enhance Quality and Customer Satisfaction:</strong> Implement Lean principles to improve product quality, reliability, and customer satisfaction.</li><li><strong>Empower Your Team:</strong> Foster a culture of collaboration, problem-solving, and innovation to empower your workforce and drive sustainable growth.</li><li><strong>Stay Ahead of the Competition:</strong> Gain a competitive edge by mastering Lean Manufacturing techniques that enable you to adapt quickly to changing market demands.</li></ol><h3></h3><h3>ð Who is this for?</h3><p>Our Lean Manufacturing course is designed for professionals across all levels of experience, including:</p><ul><li>Manufacturing Managers and Supervisors</li><li>Process Improvement Specialists</li><li>Supply Chain and Operations Professionals</li><li>Engineers and Quality Assurance Experts</li><li>Business Leaders and Entrepreneurs seeking operational excellence</li></ul><p>Whether you're looking to advance your career, drive organizational change, or enhance your industry expertise, this course is tailored to meet your needs.</p><h3></h3><h3>ð Career Path:</h3><p>A certification in Lean Manufacturing opens doors to a multitude of exciting career opportunities, including:</p><ul><li>Lean Manufacturing Manager</li><li>Continuous Improvement Specialist</li><li>Supply Chain Analyst</li><li>Quality Assurance Manager</li><li>Operations Director</li><li>Process Engineer</li></ul><p>Equip yourself with the skills and knowledge employers value most in today's competitive job market and propel your career to new heights with our comprehensive Lean Manufacturing course.</p><p> </p><h3>ð FAQ:</h3><h4>Q: Is prior experience required to enroll in the course?</h4><p>A: No prior experience in Lean Manufacturing is required. Our course caters to individuals at all skill levels, from beginners to seasoned professionals.</p><h4>Q: How long does it take to complete the course?</h4><p>A: The duration of the course may vary depending on the learning format and individual pace. Typically, participants can complete the program within a few weeks to a few months.</p><h4>Q: Is the course instructor-led or self-paced?</h4><p>A: Our Lean Manufacturing course offers flexible learning options to accommodate diverse schedules and learning preferences. Participants can choose between instructor-led sessions, self-paced modules, or a combination of both.</p><h4>Q: Will I receive a certification upon completion of the course?</h4><p>A: Yes, participants who successfully complete the course requirements will receive a certification validating their proficiency in Lean Manufacturing principles and methodologies.</p><h4>Q: Can the course materials be accessed online?</h4><p>A: Yes, all course materials, including lectures, readings, and resources, are accessible online through our user-friendly learning platform. Participants can conveniently engage with the content from anywhere with an internet connection.</p><h4>Q: Is financial assistance available for the course?</h4><p>A: We offer various payment options and financial assistance programs to make our courses accessible to individuals from diverse backgrounds. Please contact our enrollment advisors for more information on available options.</p><p>Unlock your potential, elevate your skills, and embark on a transformative journey towards operational excellence with our Lean Manufacturing course. Enroll today and take the first step towards a brighter, more efficient future! ð</p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Curriculum</h4><div><div><ul><li><div>
<span></span><h5>
Curriculum</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 1-What is Lean Manufacturing</h4><div><div><ul><li><div>
<span></span><h5>
What is Lean Manufacturing</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2-Benefits</h4><div><div><ul><li><div>
<span></span><h5>
Benefits</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3-The Lean Manufacturing Process</h4><div><div><ul><li><div>
<span></span><h5>
The Lean Manufacturing Process</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4-Breakthrough Profits</h4><div><div><ul><li><div>
<span></span><h5>
Breakthrough Profits</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5-Is Lean Manufacturing For You</h4><div><div><ul><li><div>
<span></span><h5>
Is Lean Manufacturing For You</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 6-Other Aspects</h4><div><div><ul><li><div>
<span></span><h5>
Other Aspects</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 7-LM Toolkit Optimisations</h4><div><div><ul><li><div>
<span></span><h5>
LM Toolkit Optimisations</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 8-Participation</h4><div><div><ul><li><div>
<span></span><h5>
Participation</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 9-Success In Lean</h4><div><div><ul><li><div>
<span></span><h5>
Success In Lean</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 10-Willingness</h4><div><div><ul><li><div>
<span></span><h5>
Willingness</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

ð Unlock Efficiency with Lean Manufacturing Course! ð
Welcome to the gateway of transformation! Dive into the world of Lean Manufacturing and revolutionize your approach to production. ð Our Lean Manufacturing course is your key to mastering the principles that drive operational excellence, enhance productivity, and foster continuous improvement.

ð­ Why Lean Manufacturing Matters:
In today's fast-paced industrial landscape, efficiency isn't just an advantage; it's a necessity. Lean Manufacturing techniques offer a proven framework to streamline processes, eliminate waste, and optimize resources. From reducing lead times to enhancing quality, the principles of Lean empower organizations to thrive in competitive markets. With our course, you'll gain the knowledge and skills needed to implement Lean methodologies effectively and drive tangible results.

ð What You'll Learn:
Embark on a transformative journey as you explore foundational concepts such as value stream mapping, Kaizen, Kanban, and the 5S methodology. Discover how Lean principles can be applied across diverse industries, from automotive to healthcare, to foster a culture of continuous improvement. Through engaging lectures, case studies, and interactive exercises, you'll gain practical insights into optimizing processes, minimizing defects, and maximizing customer value.

ð¯ Key Benefits of Our Lean Manufacturing Course:
Boost Operational Efficiency: Streamline workflows, minimize waste, and enhance productivity to achieve operational excellence.
Drive Cost Reduction: Identify and eliminate non-value-added activities to optimize resources and reduce production costs.
Enhance Quality and Customer Satisfaction: Implement Lean principles to improve product quality, reliability, and customer satisfaction.
Empower Your Team: Foster a culture of collaboration, problem-solving, and innovation to empower your workforce and drive sustainable growth.
Stay Ahead of the Competition: Gain a competitive edge by mastering Lean Manufacturing techniques that enable you to adapt quickly to changing market demands.

ð Who is this for?
Our Lean Manufacturing course is designed for professionals across all levels of experience, including:
Manufacturing Managers and Supervisors
Process Improvement Specialists
Supply Chain and Operations Professionals
Engineers and Quality Assurance Experts
Business Leaders and Entrepreneurs seeking operational excellence
Whether you're looking to advance your career, drive organizational change, or enhance your industry expertise, this course is tailored to meet your needs.

ð Career Path:
A certification in Lean Manufacturing opens doors to a multitude of exciting career opportunities, including:
Lean Manufacturing Manager
Continuous Improvement Specialist
Supply Chain Analyst
Quality Assurance Manager
Operations Director
Process Engineer
Equip yourself with the skills and knowledge employers value most in today's competitive job market and propel your career to new heights with our comprehensive Lean Manufacturing course.
 
ð FAQ:
Q: Is prior experience required to enroll in the course?
A: No prior experience in Lean Manufacturing is required. Our course caters to individuals at all skill levels, from beginners to seasoned professionals.
Q: How long does it take to complete the course?
A: The duration of the course may vary depending on the learning format and individual pace. Typically, participants can complete the program within a few weeks to a few months.
Q: Is the course instructor-led or self-paced?
A: Our Lean Manufacturing course offers flexible learning options to accommodate diverse schedules and learning preferences. Participants can choose between instructor-led sessions, self-paced modules, or a combination of both.
Q: Will I receive a certification upon completion of the course?
A: Yes, participants who successfully complete the course requirements will receive a certification validating their proficiency in Lean Manufacturing principles and methodologies.
Q: Can the course materials be accessed online?
A: Yes, all course materials, including lectures, readings, and resources, are accessible online through our user-friendly learning platform. Participants can conveniently engage with the content from anywhere with an internet connection.
Q: Is financial assistance available for the course?
A: We offer various payment options and financial assistance programs to make our courses accessible to individuals from diverse backgrounds. Please contact our enrollment advisors for more information on available options.
Unlock your potential, elevate your skills, and embark on a transformative journey towards operational excellence with our Lean Manufacturing course. Enroll today and take the first step towards a brighter, more efficient future! ð

Course Curriculum
Curriculum
Curriculum

00:00
Module 1-What is Lean Manufacturing
What is Lean Manufacturing

00:00
Module 2-Benefits
Benefits

00:00
Module 3-The Lean Manufacturing Process
The Lean Manufacturing Process

00:00
Module 4-Breakthrough Profits
Breakthrough Profits

00:00
Module 5-Is Lean Manufacturing For You
Is Lean Manufacturing For You

00:00
Module 6-Other Aspects
Other Aspects

00:00
Module 7-LM Toolkit Optimisations
LM Toolkit Optimisations

00:00
Module 8-Participation
Participation

00:00
Module 9-Success In Lean
Success In Lean

00:00
Module 10-Willingness
Willingness

00:00

Lean Manufacturing

Manufacturing

Certified Manager of Quality

Lean 6 Sigma

Lean Management

<div id="menu0">
									<div>
			<div>
				<div>
							<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div><p><b>Unlock the Door to Exceptional Service!</b></p><p>The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans.</p><p>Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star.</p><p>This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service.</p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
					<div>
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
							
					<div></div>
										<div></div>
														
					</div>
			</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h4>You will Learn The Following Things: </h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Grasp the critical role customer service plays in business success.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Cultivate a helping mindset to deliver concierge-level service.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Implement the 5 Tenets of TQM for lasting customer satisfaction.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Avoid the pitfalls of the ten deadly customer service sins.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Maximise customer retention and boost your bottom line.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Master the art of dealing with even the most challenging customers.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Deliver exceptional phone service that leaves a lasting impression.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Understand your customers' motivations and drive sales success.</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
					<div><p><span>This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever.</span></p></div>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
				<section>
						<div>
				<div>
				<div>
			<div>
					<div>
				<div>
				<div>
			<h2>Details
</h2>		</div>
				</div>
				<div>
				<div>
			<h4>Perks of Learning with IOMH</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>One-to-one support from a dedicated tutor throughout your course.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Study online - whenever and wherever you want.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Instant Digital/ PDF certificate</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>100% money back guarantee</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>12 months access</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
			<h4>Process of Evaluation</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p>After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.</p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Certificate of Achievement</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>After completing the </span><b>Customer Service - Representative course</b><span>, you will receive your</span><b> CPD-accredited Digital/PDF Certificate for £5.99. </b><span>To get the </span><b>hardcopy certificate for £12.99, </b><span>you must also pay the shipping charge of just</span><b> £3.99 (UK) and £10.99 (International).</b></p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Who Is This Course for?</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Aspiring customer service professionals seeking a career boost.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Individuals are looking to refine their existing skills.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Business owners and managers who want to empower their teams.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Anyone passionate about creating exceptional customer experiences.</span>
									</li>
						</ul>
				</div>
				</div>
				<div>
				<div>
			<h4>Requirements</h4>  		</div>
				</div>
				<div>
				<div>
					<div><p><span>There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course.</span></p><p><span>Do note: you must be at least 16 years old to enrol.</span></p><p><span>Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.</span></p></div>
				</div>
				</div>
				<div>
				<div>
			<h4>Career Path</h4>  		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
							<i></i>						</span>
										<span>Customer Service Advisor: £18K to £28K/year.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Customer Service Supervisor: £22K to £32K/year.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Account Manager: £26K to £38K/year.</span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Sales Representative: £20K to £35K/year. </span>
									</li>
								<li>
											<span>
							<i></i>						</span>
										<span>Customer Success Manager: £30K to £45K/year.</span>
									</li>
						</ul>
				</div>
				</div>
						</div>
			</div>
		</div>
						</div>
			</div>
		</section>
						</div>
			</div>
		</div>
								</div>
						<div id="menu1">
							<div>
											<div>
				<h3>
	<span>Course Curriculum</span>
</h3>

<div>
<table>				<tbody><tr>
					<td colspan="4">Customer Service - Representative</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customer Service Is CRITICAL To Your Business!</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Good Isn't Good Enough!</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>We Are ALL in the 'Helping Field'</td>
					<td> </td>
					<td><span><i></i> 00:10:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Providing 'Concierge' Level Of Service</td>
					<td> </td>
					<td><span><i></i> 00:06:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The 5 Tenets Of TQM</td>
					<td> </td>
					<td><span><i></i> 00:03:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Boost Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How To Avoid The 10 Deadly Sins Of Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:15:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>More Money $$$ - Through Customer Retention</td>
					<td> </td>
					<td><span><i></i> 00:05:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>How Much Is A Customer Worth? $$$</td>
					<td> </td>
					<td><span><i></i> 00:08:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Do You Understand Your Customer?</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing With Difficult Customers</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>'LEAP' Into Customer Service!</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Exceptional Phone Service</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>WHY Customers Buy From YOU! $$$</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>BONUS LECTURE!!! FINAL TIPS!!!</td>
					<td> </td>
					<td><span><i></i> 00:07:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Mock Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Mock Exam - Customer Service - Representative</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Final Exam</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Final Exam - Customer Service - Representative</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
				</tbody></table></div>

			</div>
									</div>
						</div>
						<div id="menu2">
							
						</div>

Unlock the Door to Exceptional Service!
The UK's service industry pulsates with the rhythm of a million interactions. It's a stage where smiles are currency, and exceeding expectations is an encore performance. Customer Service Representatives hold the baton within this vibrant sphere, orchestrating experiences that turn customers into loyal fans.
Did you know, in the UK alone, exceptional customer service drives a remarkable £116 billion in added revenue? That's the power you wield as a master of this craft. This comprehensive Customer Service - Representative course equips you with the tools and techniques to navigate the dynamic world of customer service, transforming you from a supporting act into the show's star.
This Customer Service Representative course empowers you to unlock the door to a rewarding career and leave your mark on the vibrant world of customer service.
You will Learn The Following Things:
Grasp the critical role customer service plays in business success.
Cultivate a helping mindset to deliver concierge-level service.
Implement the 5 Tenets of TQM for lasting customer satisfaction.
Avoid the pitfalls of the ten deadly customer service sins.
Maximise customer retention and boost your bottom line.
Master the art of dealing with even the most challenging customers.
Deliver exceptional phone service that leaves a lasting impression.
Understand your customers' motivations and drive sales success.
This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Customer Service - Representative. Enrol today and complete the course to achieve a certificate that can change your career forever.
Details

Perks of Learning with IOMH
One-to-one support from a dedicated tutor throughout your course.
Study online - whenever and wherever you want.
Instant Digital/ PDF certificate
100% money back guarantee
12 months access
Process of Evaluation
After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate.
Certificate of Achievement
After completing the Customer Service - Representative course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International).
Who Is This Course for?
Aspiring customer service professionals seeking a career boost.
Individuals are looking to refine their existing skills.
Business owners and managers who want to empower their teams.
Anyone passionate about creating exceptional customer experiences.
Requirements
There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Customer Service - Representative course.
Do note: you must be at least 16 years old to enrol.
Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course.
Career Path
Customer Service Advisor: £18K to £28K/year.
Customer Service Supervisor: £22K to £32K/year.
Account Manager: £26K to £38K/year.
Sales Representative: £20K to £35K/year.
Customer Success Manager: £30K to £45K/year.
 Course Curriculum

Customer Service - Representative			
	WHY Customer Service Is CRITICAL To Your Business!		00:05:00
	Good Isn't Good Enough!		00:03:00
	We Are ALL in the 'Helping Field'		00:10:00
	Providing 'Concierge' Level Of Service		00:06:00
	The 5 Tenets Of TQM		00:03:00
	How To Boost Customer Satisfaction		00:08:00
	How To Avoid The 10 Deadly Sins Of Customer Service!		00:15:00
	More Money $$$ - Through Customer Retention		00:05:00
	How Much Is A Customer Worth? $$$		00:08:00
	Do You Understand Your Customer?		00:07:00
	Dealing With Difficult Customers		00:19:00
	'LEAP' Into Customer Service!		00:18:00
	Exceptional Phone Service		00:17:00
	WHY Customers Buy From YOU! $$$		00:17:00
	BONUS LECTURE!!! FINAL TIPS!!!		00:07:00
Mock Exam			
	Mock Exam - Customer Service - Representative		00:20:00
Final Exam			
	Final Exam - Customer Service - Representative		00:20:00

IOMH - Institute of Mental Health

Customer Service - Representative

<p>ð Unlock Your Profit Potential with 'Maximizing Profits Using Thrivecart' Online Course! ð</p><p>Are you ready to transform your business and skyrocket your profits? Introducing our groundbreaking online course: 'Maximizing Profits Using Thrivecart' - the ultimate guide to supercharging your revenue with the power of the leading e-commerce platform!</p><p> </p><p><strong>ð Why Thrivecart?</strong></p><p>Thrivecart isn't just another online shopping cart - it's a game-changer for entrepreneurs and business owners looking to take their profits to new heights. With its user-friendly interface and robust features, Thrivecart empowers you to streamline your sales process, increase conversions, and maximize your bottom line.</p><p> </p><p><strong>ð What You'll Learn:</strong></p><ol><li><strong>Mastering the Thrivecart Dashboard:</strong> Navigate through Thrivecart like a pro and unlock its full potential to optimize your sales process.</li><li><strong>Advanced Product Setup:</strong> Learn the insider secrets to create irresistible offers that compel your customers to take action and boost your average transaction value.</li><li><strong>Automated Sales Funnels:</strong> Discover how to set up automated sales funnels that work around the clock, turning leads into loyal customers while you focus on growing your business.</li><li><strong>Conversion-Boosting Strategies:</strong> Implement proven strategies to increase your conversion rates, reduce cart abandonment, and turn more visitors into paying customers.</li><li><strong>Integration Mastery:</strong> Seamlessly integrate Thrivecart with other tools and platforms to create a cohesive and efficient business ecosystem.</li><li><strong>Optimizing for Profits:</strong> Uncover the tactics to optimize your pricing, upsells, and cross-sells for maximum profitability without sacrificing customer satisfaction.</li><li><strong>Analytics and Data Insights:</strong> Leverage the power of data to make informed decisions, refine your strategies, and continuously improve your business performance.</li></ol><p> </p><p><strong>ð¡ Why Choose This Course?</strong></p><p>â <strong>Expert Guidance:</strong> Learn from industry experts with a proven track record of success in maximizing profits using Thrivecart.</p><p>â <strong>Actionable Insights:</strong> Receive step-by-step guidance and actionable tips that you can implement immediately for tangible results.</p><p>â <strong>Community Support:</strong> Join a thriving community of like-minded entrepreneurs, share experiences, and get support on your journey to success.</p><p>â <strong>Lifetime Access:</strong> Gain lifetime access to the course material, ensuring you stay ahead of the curve with future updates and advancements.</p><p> </p><p>ð° Don't Miss Out on This Limited-Time Opportunity!</p><p>Ready to revolutionize your business and start maximizing your profits with Thrivecart? Enroll now and take the first step toward a more profitable and sustainable future! Act fast - success favors the bold.</p><div><div><div><h3>
Course Curriculum</h3></div></div></div>

ð Unlock Your Profit Potential with 'Maximizing Profits Using Thrivecart' Online Course! ð
Are you ready to transform your business and skyrocket your profits? Introducing our groundbreaking online course: 'Maximizing Profits Using Thrivecart' - the ultimate guide to supercharging your revenue with the power of the leading e-commerce platform!
 
ð Why Thrivecart?
Thrivecart isn't just another online shopping cart - it's a game-changer for entrepreneurs and business owners looking to take their profits to new heights. With its user-friendly interface and robust features, Thrivecart empowers you to streamline your sales process, increase conversions, and maximize your bottom line.
 
ð What You'll Learn:
Mastering the Thrivecart Dashboard: Navigate through Thrivecart like a pro and unlock its full potential to optimize your sales process.
Advanced Product Setup: Learn the insider secrets to create irresistible offers that compel your customers to take action and boost your average transaction value.
Automated Sales Funnels: Discover how to set up automated sales funnels that work around the clock, turning leads into loyal customers while you focus on growing your business.
Conversion-Boosting Strategies: Implement proven strategies to increase your conversion rates, reduce cart abandonment, and turn more visitors into paying customers.
Integration Mastery: Seamlessly integrate Thrivecart with other tools and platforms to create a cohesive and efficient business ecosystem.
Optimizing for Profits: Uncover the tactics to optimize your pricing, upsells, and cross-sells for maximum profitability without sacrificing customer satisfaction.
Analytics and Data Insights: Leverage the power of data to make informed decisions, refine your strategies, and continuously improve your business performance.
 
ð¡ Why Choose This Course?
â Expert Guidance: Learn from industry experts with a proven track record of success in maximizing profits using Thrivecart.
â Actionable Insights: Receive step-by-step guidance and actionable tips that you can implement immediately for tangible results.
â Community Support: Join a thriving community of like-minded entrepreneurs, share experiences, and get support on your journey to success.
â Lifetime Access: Gain lifetime access to the course material, ensuring you stay ahead of the curve with future updates and advancements.
 
ð° Don't Miss Out on This Limited-Time Opportunity!
Ready to revolutionize your business and start maximizing your profits with Thrivecart? Enroll now and take the first step toward a more profitable and sustainable future! Act fast - success favors the bold.

Course Curriculum

THRIVE

Maximizing Profits Using Thrivecart

<div>
									<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h2>Overview</h2>		</div>
				</div>
				<div>
				<div>
							<p><span>Level 5 Certificate in Cleaning Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Level 5 Certificate in Cleaning Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills.</span></p><p><span>Consisting of several modules, the course teaches you everything you need to succeed in this profession.</span></p><p><span>The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website.</span></p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h3><b>Why Choose Teachers Training</b></h3>		</div>
				</div>
				<div>
				<div>
			<p>Some of our website features are:</p>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>This is a dedicated website for teaching</span>
									</li>
								<li>
											<span>
													</span>
										<span>24/7 tutor support</span>
									</li>
								<li>
											<span>
													</span>
										<span>Interactive Content</span>
									</li>
								<li>
											<span>
													</span>
										<span>Affordable price</span>
									</li>
								<li>
											<span>
													</span>
										<span>Courses accredited by the UK's top awarding bodies</span>
									</li>
								<li>
											<span>
													</span>
										<span>100% online </span>
									</li>
								<li>
											<span>
													</span>
										<span>Flexible deadline</span>
									</li>
						</ul>
				</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h3><b> Entry Requirements
</b></h3>		</div>
				</div>
				<div>
				<div>
			<p>No formal entry requirements. You need to have:</p>		</div>
				</div>
				<div>
				<div>
					<ul>
							<li>
											<span>
													</span>
										<span>Passion for learning</span>
									</li>
								<li>
											<span>
													</span>
										<span>A good understanding of the English language</span>
									</li>
								<li>
											<span>
													</span>
										<span>Be motivated and hard-working</span>
									</li>
								<li>
											<span>
													</span>
										<span>Over the age of 16.</span>
									</li>
						</ul>
				</div>
				</div>
					</div>
		</div>
							</div>
		</section>
				<section>
						<div>
					<div>
			<div>
								<div>
				<div>
			<h3><b>Certification</b></h3>		</div>
				</div>
				<div>
				<div>
							<p><b>CPD Certification from The Teachers Training</b></p><p>Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.</p><ul><li>You can get your digital certificate (PDF) for £4.99 only</li><li>Hard copy certificates are also available, and you can get one for only £10.99</li><li>You can get both PDF and Hard copy certificates for just £12.99!</li></ul><p>The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.</p>						</div>
				</div>
					</div>
		</div>
							</div>
		</section>
							</div><table width="100%">				<tbody><tr>
					<td colspan="4"> Level 5 Certificate in Cleaning</td>
				</tr>
								<tr>
					<td colspan="4">Module 01: An Introduction to the Cleaning Job</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>An Introduction to the Cleaning Job</td>
					<td> </td>
					<td><span><i></i> 00:18:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 02: The Diversity of Cleaning Jobs</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>The Diversity of Cleaning Jobs</td>
					<td> </td>
					<td><span><i></i> 00:25:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 03: Cleaning Equipment, Products and Clothing</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cleaning Equipment, Products and Clothing</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 04: House Cleaning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>House Cleaning</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 05: Food Kitchen and Commercial Kitchen Cleaning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Food Kitchen and Commercial Kitchen Cleaning</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 06: Bathrooms and Toilets</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Bathrooms and Toilets</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 07: Office Cleaning</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Office Cleaning</td>
					<td> </td>
					<td><span><i></i> 00:19:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 08: Cleaning External Surfaces and Areas</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Cleaning External Surfaces and Areas</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 09: Dealing with Non-Routine Waste</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Dealing with Non-Routine Waste</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Chemical Safety, Keyholding and Alarm Codes for Cleaners</td>
					<td> </td>
					<td><span><i></i> 00:20:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 11: Starting a Cleaning Business and Planning for it</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Starting a Cleaning Business and Planning for it</td>
					<td> </td>
					<td><span><i></i> 00:14:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 12: Running the Business with Quality Service</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Running the Business with Quality Service</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 13: Customer Satisfaction</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Customer Satisfaction</td>
					<td> </td>
					<td><span><i></i> 00:22:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 14: Management of Staff</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Management of Staff</td>
					<td> </td>
					<td><span><i></i> 00:21:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 15 Marketing, Advertising and Sales</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Marketing, Advertising and Sales</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 16: Expansion Management</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Expansion Management</td>
					<td> </td>
					<td><span><i></i> 00:17:00</span></td>
				</tr>
								<tr>
					<td colspan="4">Module 17: Business Insurance, Tax and Additional Equipment</td>
				</tr>
								<tr>
					<td><i></i></td>
					<td>Business Insurance, Tax and Additional Equipment</td>
					<td> </td>
					<td><span><i></i> 00:23:00</span></td>
				</tr>
				</tbody></table>

Level 5 Certificate in Cleaning Course is yet another “Teacher’s Choice” course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Level 5 Certificate in Cleaning Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills.
Consisting of several modules, the course teaches you everything you need to succeed in this profession.
The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website.
Course Curriculum Level 5 Certificate in Cleaning
Module 01: An Introduction to the Cleaning Job
Module 02: The Diversity of Cleaning Jobs
Module 03: Cleaning Equipment, Products and Clothing
Module 04: House Cleaning
Module 05: Food Kitchen and Commercial Kitchen Cleaning
Module 06: Bathrooms and Toilets
Module 07: Office Cleaning
Module 08: Cleaning External Surfaces and Areas
Module 09: Dealing with Non-Routine Waste
Module 10: Chemical Safety, Keyholding and Alarm Codes for Cleaners
Module 11: Starting a Cleaning Business and Planning for it
Module 12: Running the Business with Quality Service
Module 13: Customer Satisfaction
Module 14: Management of Staff
Module 15 Marketing, Advertising and Sales
Module 16: Expansion Management
Module 17: Business Insurance, Tax and Additional Equipment
Why Choose Teachers Training
Some of our website features are:
This is a dedicated website for teaching
24/7 tutor support
Interactive Content
Affordable price
Courses accredited by the UK's top awarding bodies
100% online
Flexible deadline
Entry Requirements
No formal entry requirements. You need to have:
Passion for learning
A good understanding of the English language
Be motivated and hard-working
Over the age of 16.
Certification
CPD Certification from The Teachers Training
Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish.
You can get your digital certificate (PDF) for £4.99 only
Hard copy certificates are also available, and you can get one for only £10.99
You can get both PDF and Hard copy certificates for just £12.99!
The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs.


The Teachers Training

Health & Hygiene

Public Health


Gain advanced cleaning skills with the Level 5 Certificate in Cleaning. Elevate your expertise, ensuring top-notch cleanliness standards in professional environments.

Level 5 Certificate in Cleaning

<p>ð <strong>Unlock the World of <span>Ecommerce Training</span>: A Comprehensive Course Overview</strong> ð</p><p>Are you ready to embark on a transformative journey into the dynamic realm of Ecommerce? Look no further! Our carefully crafted course, 'Ecommerce Mastery,' is designed to equip you with the knowledge and skills needed to thrive in the fast-paced world of online business. Let's delve into the key modules that make this course a game-changer:</p><h3>Module 1: Introduction to Ecommerce</h3><p>ð Understand the foundations of Ecommerce, from its inception to its current state. ð Explore the evolution of online shopping and the key players shaping the industry. ð¼ Gain insights into market trends, opportunities, and potential challenges.</p><h3>Module 2: Setting up an Ecommerce Website</h3><p>ð¥ï¸ Step-by-step guidance on building a successful online store from scratch. ð Learn the essentials of choosing the right platform, designing an attractive layout, and ensuring seamless navigation. ð³ Dive into the world of payment gateways, security, and user-friendly interfaces.</p><h3>Module 3: Ecommerce Marketing Strategies</h3><p>ð Unlock the secrets to effective digital marketing for your Ecommerce business. ð¯ Explore a variety of marketing channels, including social media, email, and content marketing. ð¤ Understand the power of automation and personalized campaigns to boost your brand's visibility.</p><h3>Module 4: Customer Experience and Conversion Optimization</h3><p>ðï¸ Elevate your customer's journey by creating a positive and seamless online shopping experience. ð§ Implement strategies for optimizing product pages, checkout processes, and reducing cart abandonment. ð Learn how to gather feedback and utilize it to enhance customer satisfaction and loyalty.</p><h3>Module 5: Ecommerce Analytics and Metrics</h3><p>ð Dive into the world of data-driven decision-making with a focus on Ecommerce analytics. ð Explore key metrics to measure the success of your online store, including conversion rates, customer acquisition cost, and more. ð Utilize tools and techniques to analyze data and refine your marketing and operational strategies.</p><p>ð <strong>Why Choose 'Ecommerce Mastery'?</strong></p><ol><li><strong>Expert Guidance:</strong> Learn from industry experts with hands-on experience in the Ecommerce landscape.</li><li><strong>Practical Approach:</strong> Each module is designed with real-world applications, ensuring you can apply your knowledge immediately.</li><li><strong>Lifetime Access:</strong> Enjoy unlimited access to course materials, updates, and a supportive community.</li></ol><p>ð Elevate your Ecommerce game and join the ranks of successful online entrepreneurs. Enroll in 'Ecommerce Mastery' today and turn your digital dreams into reality!</p><p> </p><div><div><div><h3>
Course Curriculum</h3><div><div><h4>
Module 1_ Introduction to eCommerce</h4><div><div><ul><li><div>
<span></span><h5>
Introduction to eCommerce</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 2_ Setting up an eCommerce Website</h4><div><div><ul><li><div>
<span></span><h5>
Setting up an eCommerce Website</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 3_ eCommerce Marketing Strategies</h4><div><div><ul><li><div>
<span></span><h5>
eCommerce Marketing Strategies</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 4_ Customer Experience and Conversion Optimization</h4><div><div><ul><li><div>
<span></span><h5>
Customer Experience and Conversion Optimization</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div><div><h4>
Module 5_ eCommerce Analytics and Metrics</h4><div><div><ul><li><div>
<span></span><h5>
eCommerce Analytics and Metrics</h5></div><div>
<span>
00:00													</span>
<span></span></div></li></ul></div></div></div></div></div></div></div>

ð Unlock the World of Ecommerce Training: A Comprehensive Course Overview ð
Are you ready to embark on a transformative journey into the dynamic realm of Ecommerce? Look no further! Our carefully crafted course, 'Ecommerce Mastery,' is designed to equip you with the knowledge and skills needed to thrive in the fast-paced world of online business. Let's delve into the key modules that make this course a game-changer:
Module 1: Introduction to Ecommerce
ð Understand the foundations of Ecommerce, from its inception to its current state. ð Explore the evolution of online shopping and the key players shaping the industry. ð¼ Gain insights into market trends, opportunities, and potential challenges.
Module 2: Setting up an Ecommerce Website
ð¥ï¸ Step-by-step guidance on building a successful online store from scratch. ð Learn the essentials of choosing the right platform, designing an attractive layout, and ensuring seamless navigation. ð³ Dive into the world of payment gateways, security, and user-friendly interfaces.
Module 3: Ecommerce Marketing Strategies
ð Unlock the secrets to effective digital marketing for your Ecommerce business. ð¯ Explore a variety of marketing channels, including social media, email, and content marketing. ð¤ Understand the power of automation and personalized campaigns to boost your brand's visibility.
Module 4: Customer Experience and Conversion Optimization
ðï¸ Elevate your customer's journey by creating a positive and seamless online shopping experience. ð§ Implement strategies for optimizing product pages, checkout processes, and reducing cart abandonment. ð Learn how to gather feedback and utilize it to enhance customer satisfaction and loyalty.
Module 5: Ecommerce Analytics and Metrics
ð Dive into the world of data-driven decision-making with a focus on Ecommerce analytics. ð Explore key metrics to measure the success of your online store, including conversion rates, customer acquisition cost, and more. ð Utilize tools and techniques to analyze data and refine your marketing and operational strategies.
ð Why Choose 'Ecommerce Mastery'?
Expert Guidance: Learn from industry experts with hands-on experience in the Ecommerce landscape.
Practical Approach: Each module is designed with real-world applications, ensuring you can apply your knowledge immediately.
Lifetime Access: Enjoy unlimited access to course materials, updates, and a supportive community.
ð Elevate your Ecommerce game and join the ranks of successful online entrepreneurs. Enroll in 'Ecommerce Mastery' today and turn your digital dreams into reality!
 

Course Curriculum
Module 1_ Introduction to eCommerce
Introduction to eCommerce

00:00
Module 2_ Setting up an eCommerce Website
Setting up an eCommerce Website

00:00
Module 3_ eCommerce Marketing Strategies
eCommerce Marketing Strategies

00:00
Module 4_ Customer Experience and Conversion Optimization
Customer Experience and Conversion Optimization

00:00
Module 5_ eCommerce Analytics and Metrics
eCommerce Analytics and Metrics

00:00

506 Courses delivered Online

Recruitment Consultant Level 3

By Rachel Hood

Customer Service Specialist Level 3

By Rachel Hood

Retail Training Course - CPD Certified

By NextGen Learning

Customer Service Diploma (Level 2 & 3) Plus Sales and Marketing Skills - CPD Certified

By NextGen Learning

Client Services Manager

By Course Gate

ChatGPT and Prompt Engineering With Advanced Data Analysis

By Packt

Customer Relationship Management

By Janets

Advanced Diploma in Restaurant and Hospitality Management

By Course Gate

Project management 'masterclasses' (In-House)

By The In House Training Company

Level 7 Diploma in Quality Assurance (QA) Course

By One Education