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Learn to make your raw images more beautiful and appealing with a few simple tricks and easy to follow instructions! This photo editing course aims at providing you with a complete guideline to edit photos in Adobe Lightroom Classic CC and Adobe Lightroom CC. With this course, you will discover engaging lessons that incorporate Adobe Lightroom Classic CC, Adobe Lightroom CC, and Adobe Lightroom CC on a smartphone. Each and every topic of this course is presented in an easy to grasp manner. You will also develop your skills by learning a range of Photoshop techniques such as adjustment and white balance, vibrant and colour strength and many more. On completion, you will be able to manipulate images according to the need and create eye-catching photographs for branding and marketing. Work with this popular program to its full potential, whether you are using Lightroom Classic CC, Lightroom CC or Lightroom on the smartphone! Who is the course for? This course is ideal for those wanting to improve their base skills in office administrative tasks This course would be ideal for people who want to start working as a receptionist, office administrator, office manager, administrative assistant or secretary Entry Requirement for this photo editing course: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Module: 01 0 Lightroom Course Promo 00:02:00 0.1 Promo for Lightroom CC Course 00:02:00 0.1 Promo Video Lightroom Classic CC Course 00:02:00 1.1 Course Introduction 00:03:00 1.1 Into Video 00:02:00 1.1 Intro Video V2 00:04:00 Module: 02 2.1 Importing 00:08:00 2.2 Organizing with Collections 00:07:00 2.4 Face Tagging 00:03:00 Module: 03 3.1 Enhancing Eyes 00:06:00 3.1 Crop and Rotate in Lightroom Classic CC 00:05:00 3.2 Whitening Teeth 00:03:00 3.2 Crop and Straighten 00:11:00 3.3 Exposure in Lightroom Classic CC 00:06:00 3.3 Smoothing Skin 00:02:00 3.4 Color and Saturation in Lightroom Classic CC 00:09:00 3.4 Removing Wrinkles 00:07:00 3.5 Enhancing Lips & Changing Lip Color 00:04:00 3.5 Presence Clarity and Saturation Jon 00:05:00 3.5 Sharpening and Noise Reduction in Lightroom Classic CC 00:07:00 3.6 Cheek Enhancements and Face Contouring 00:05:00 3.6 Tone Curve 00:07:00 3.6 Vignettes, Grain and Dehaze in Lightroom Classic CC 00:06:00 3.7 Exporting in Lightroom Classic CC 00:10:00 3.7 full portrait editing techniques 00:11:00 3.7 HSL 00:07:00 3.8 Lens Corrections in Lightroom Classic CC 00:05:00 3.9 Split Tone in Lightroom Classic CC 00:05:00 3.10 Removing Blemishes with the Heal and Clone Tools in Lightroom Classic CC 00:08:00 3.11 Graduated, Radial and Brush Adjustments in Lightroom Classic CC 00:10:00 3.12 Adjustment Brush Presets in Lightroom Classic CC 00:03:00 3.12 Calibrate Your Camera Profile 00:08:00 3.13 Range Masks in Lightroom Classic CC 00:05:00 3.13 Range Masks in Lightroom Classic CC 00:05:00 Module: 04 4.1 Full Edit - Car 00:15:00 4.1 The Adjustment Brush 00:04:00 4.1 Using, Creating, and Importing Presets 00:05:00 4.2 Color Profiles 00:04:00 4.2 Full Edit - Starry Sky 00:10:00 4.2 Radial Filter 00:03:00 4.3 Full Edit - Woman and Dog 00:15:00 4.3 Graduated Filter 00:05:00 4.3 Speed Up Your Editing Workflow 00:04:00 4.4 Full Edit - Snowy Landscape 00:11:00 4.4 Panorama 00:04:00 4.4 Spot Healing Brush 00:05:00 4.5 Full Edit - Icy River 00:12:00 4.5 HDR 00:03:00 4.6 Automatically Fix Exposure & White Balance 00:02:00 4.6 Full Edit - Surfs Up 00:10:00 4.7 Full Edit - Wildlife Bird 00:15:00 4.8 Full Edit - Roses are Red 00:11:00 Module: 05 5.1 Enhance Eyes and Change Eye Color 00:08:00 5.1 Exporting Photos from Lightroom 00:09:00 5.2 Adding a Watermark Lightroom 00:04:00 5.2 Whitening Teeth 00:03:00 5.3 Smoothing Skin 00:02:00 5.4 Removing Wrinkles 00:05:00 5.5 Enhancing Lips & Changing Lipstick Color 00:03:00 5.6 Enhancing Cheeks _ Face Contouring 00:08:00 5.7 Full Portrait Edit 00:07:00 Module: 06 6.1 Moonscape 00:11:00 6.1 Portrait of a Woman 00:20:00 6.2 Landscape Editing 00:07:00 6.2 Night Edit 00:15:00 6.3 Long Exposure 00:14:00 6.3 Ocean Flash Portrait 00:09:00 6.4 Group Photo Edit 00:16:00 6.4 Product Photo 00:12:00 6.5 Nature 00:09:00 6.5 Portrait With No Flash 00:05:00 6.6 Action 00:08:00 6.6 Lightroom To Match Color For Corporate Branding Images 00:06:00 6.7 Landscape 00:12:00 6.8 Travel 00:13:00 6.9 Couples Portrait 00:18:00 6.10 Architecture Photo 00:18:00 6.11 Aerial Photo 00:09:00 6.12 Street Photo 00:14:00 6.13 Macro Photo 00:10:00 6.14 Pet Photo 00:10:00 6.15 Maternity Couple Photo 00:12:00 6.16 Interior Nursery 00:13:00 6.17 Portrait of a Man 00:19:00 6.18 Sports Photo 00:10:00 Module: 07 7.1 Intro To Lightroom Mobile 00:03:00 7.1 The Map Module 00:04:00 7.2 Syncing Lightroom Mobile 00:08:00 7.2 The Book Module 00:10:00 7.3 Edit Lightroom Mobile 00:09:00 7.3 The Slideshow Module 00:10:00 7.4 Lightroom Mobile Organizing and Sharing 00:05:00 7.4 The Print Module 00:08:00 7.5 The Web Module 00:06:00 Module: 08 8.1 Conclusion and Thank You 00:02:00 8.1 Using Lightroom Presets 00:04:00 8.2 Installing Lightroom Presets 00:03:00 Module: 09 9.1 Calibrate Your Monitor 00:03:00 9.2 Color Checker Passport 00:10:00 9.3 Tablets 00:08:00 9.4 Catalogues 00:11:00 9.5 Brighten and Whiten Teeth and Eyes 00:04:00 9.6 Remove Wrinkles in Lightroom 00:05:00 9.7 Create a Panorama in Lightroom 00:03:00 9.8 Remove Red-Eye 00:01:00 9.9 Soften Skin in Lightroom 00:03:00 9.10 Reduce Noise in Your Photos 00:05:00 Module: 10 10.1 Google NIK 00:17:00 Module: 11 11.1 full lightroom session workflow 00:07:00 Module: 12 12.1 Conclusion 00:01:00 Resources Resources - Complete Guide to Adobe Lightroom Classic CC & CC - Photo Editing Masterclass 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Do you want to understand how to create and manipulate vector images? Our Complete Adobe Illustrator CC 2018 will help start your journey on mastering one of the cornerstones of the design industry. Through this Complete Adobe Illustrator CC 2018 you'll learn how to work with shapes, color, effects, and typography. You will learn how to prepare and optimize your graphics to make them ready for web, print, and video. You will learn how to customize your workspace, use shortcuts and a range of tips and tricks that will enable you to work effectively with the powerful toolset that Illustrator gives us. Learn How to export different formats and prepare your Artwork for printing or screen use, designing Confidently with illustrator after Practicing on downloadable illustrator exercises & videos, you will be able to use the drawing knowledge to draw logos, characters, infographics..etc. Who is this Course for? Complete Adobe Illustrator CC 2018 is perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Assessment: This course does not involve any MCQ exams. Students need to answer 3 assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Each answer needs to be 200 words (1 Page). Once the answers are submitted, the tutor will check and assess the work. Course Curriculum Introduction to Course Illustrator Course Outline 00:02:00 The Power of Adobe illustrator 00:10:00 Achieve the best learning experience 00:02:00 Illustrator Fundamentals & Basics Illustrator Documents 00:04:00 Ilustrator workspaces & Properties Panel 00:13:00 Artboards 00:13:00 Illustrator Navigation & zooming 00:09:00 Illustrator Prefrences & Settings 00:12:00 Illustrator Basic geometric shapes 00:16:00 Illustrator Transformation & Rotation (resized) 00:12:00 Illustrator Pathfinder & shape builder tool 00:11:00 Illustrator Selection tools & methods 00:09:00 Grouping elements in illustrator 00:06:00 illustrator Layers & Arranging elements 00:08:00 Illustrator Align & distribute panel 00:04:00 Illustrator Gudies, Grids & Rulers 00:11:00 Excercise (layers, selection, pathfinder, guides, coloring, Artboards) 00:17:00 Colors, Appearance & Graphic Styles in Illustrator Illsutrator Stroke Panel 00:09:00 Illsutrator color panels ( color, swatches, themes, guide) 00:19:00 Illustrator Gradiant colors panel 00:13:00 Illustrator Appearane & Graphic style panels 00:09:00 Illustrator effects 00:14:00 Excercise (Appearance, Graphic Style, Gradients, strokes) 00:09:00 Drawing Tools & Techniques Illustrator pencil tool 00:07:00 Illustrator Brush tool 00:04:00 Drawing modes & blob brush tool 00:17:00 Illustrator Pen Tools 00:14:00 Illustrator curvature tool 00:05:00 Pen Tools & curvature tool exercise 00:18:00 Illustrator drawing modifying tools 00:14:00 illustrator Transform & Liquify tools 00:10:00 illustrator puppet warp tool 00:04:00 illustrator envlope distort 00:07:00 Drawing Symmetric Shapes 00:09:00 Drawing Concentric Symmetrical design 00:11:00 Illustrator Clipping Masks 00:11:00 Illustrator Opacity Masks 00:08:00 illustrator live paint bucket tool 00:09:00 Recolor Artwork 00:09:00 Exercise Complex Drawing 00:09:00 Illustrator Complex Drawing techniques explained 00:15:00 Illustrator Brushes Illustrator Art Brushes 00:14:00 Illustrator Scatter Brush 00:10:00 illustrator Bristle Brush 00:08:00 Illustrator Calligraphic brush 00:10:00 Illustrator Pattern brush 00:08:00 Illustrator Images brushes 00:09:00 Exercise (Brushes) 00:03:00 Design With images in illustrator handling images in illustrator 00:16:00 images modifications before tracing 00:06:00 Tracing images in illustrator 00:13:00 Enhancing traced Vectors & coloring hints 00:07:00 Exercise (Images) 00:03:00 Typography in Illustrator Illustrator Typography Anatomy & Character control 00:15:00 illustrator Paragraphes control 00:12:00 Illustrator Chracter & paragraph styles panels 00:11:00 Illustrator Fonts (Filtering, Variable, glyphs, stylistic sets, open type panel, svg) 00:16:00 illustrator Touch type tool 00:02:00 Illustrator type on a path tools 00:07:00 Clipping Typography Masks 00:04:00 Illustrator Typography Art directions & trending visual effects 00:15:00 illustrator type envlope distort 00:04:00 illustrator text wrap- 00:02:00 Exercise (Typography Composition) 00:03:00 Illustrator Advanced Techniques & Tricks Illustrator blend tool 00:10:00 illustrator perspective drawing 00:12:00 67 Illustrator Symbols- 00:12:00 Creating Patterns in Illustrator 00:09:00 illustrator Graphs 00:15:00 illustrator gradiant mesh 00:08:00 Exporting & Finalizing Artwork in illustrator exporting illustrator files & save for web 00:07:00 Preparing & exporting illustrator file for printing 00:07:00 Illustrator Asset Export panel 00:02:00 Creative cloud & libraries 00:07:00 Illustrator export for screens, save for web & Archiving files 00:09:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Embark on a rewarding career in community healthcare with our Community Practice Nurse Course. Ideal for registered nurses, healthcare professionals, and aspiring individuals, this comprehensive course equips you with the skills and knowledge needed to excel in roles such as district nurse, public health nurse, and community health educator.
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Color Psychology will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Color Psychology will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Color Psychology and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Color Psychology is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Color Psychology. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Color Psychology will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Section 01: Welcome to Lifehacking with Color Psychology Introduction: Use Color to Ramp up Your Influence 00:03:00 What Is Color and How Can It Affect You? 00:03:00 Section 02: Taste the Rainbow: The Warm Colors Red: Warning. -This Lecture Is Not For People With High Blood Pressure! 00:06:00 Orange: Use This Color Trick to Be More Productive At Work 00:03:00 Yellow: Could This Color Be Disturbing the Peace at Home? 00:05:00 Section 03: Cool Like That: The Cool Colors Green: Your Best Friend on a Busy Tuesday at Work 00:06:00 Blue: This Power Color Can Help Get You the Vote or the Job. 00:07:00 Purple: A Go-To Color for Gurus 00:03:00 Section 04: The Big Crayon Box: "Special" Colors Brown and Tan: The Best Colors to Help Salvage Your Reputation. 00:07:00 Silver and Gray: For Modern People Only 00:02:00 White: How to Make Your Website More Professional. 00:04:00 Black: Learn why this Color is Best Kept OUT of the Classroom. 00:05:00 Pink: How This Color Will Help Your Sports Team Win Again and Again. 00:04:00 Section 05: Putting It All Together Case Study #1: Influence the Audience's Mood through Color in Film/Animation 00:08:00 Case Study #2: What I Wore to my Last Job Interview 00:08:00 Case Study #3: How to Use Color Psychology to Boost Your Website (New Site) 00:13:00 Section 06: Updates, Extras, and Goodies Thank You for Taking This Course 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Clinical Cupping Therapy will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Clinical Cupping Therapy will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Clinical Cupping Therapy and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Clinical Cupping Therapy is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Clinical Cupping Therapy. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Clinical Cupping Therapy will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction Welcome to my course! 00:01:00 Learn the 2 different cupping techniques in under 2 minutes 00:02:00 Ok, so let's get serious for a minute. What is so wrong about the red marks? 00:02:00 So How Does Cupping Work? 00:03:00 What Types Of Cups Should I Buy And Why? 00:03:00 These Cups People Swear By, But I have Just Had No Luck with Them 00:02:00 A Rundown On How To Do Cupping On Someone's Back 00:04:00 The Contraindications to Cupping 00:02:00 What should you do your treatment on? 00:01:00 Let's have a little practice shall we? 00:03:00 It's cupping time! The Upper Body And Limbs How this Section Of The Course Works 00:02:00 Neck Pain/Neck Tension 00:05:00 How To Do Cupping For Neck Pain And Tension 00:03:00 How To Do Cupping For The Neck On Someone Else 00:05:00 Some Advanced Techniques For Neck Pain And Tension 00:08:00 Neck Exercises To Relieve Pain 00:02:00 Shoulder/Rotator Cuff Pain/Shoulder Impingements 00:11:00 How To Do Cupping For Rotator Cuff and shoulder problems 00:12:00 Exercises to do for rotator cuff problems 00:06:00 Exercises For Frozen Shoulder 00:03:00 Extension Exercise For Upper Back Pain Relief 00:03:00 Chest/Respiration/Colds 00:05:00 Biceps Tendonitis/Upper Arm Pain 00:04:00 Tennis Elbow Pain/Forearm Extensor Pain 00:03:00 How To Do Cupping For Tennis Elbow And Extensors Pain 00:03:00 Home Exercises For Tennis Elbow 00:04:00 Golfers Elbow Pain 00:01:00 Carpal Tunnel Syndrome/Wrist Pain 00:02:00 How To Treat Carpal Tunnel Syndrome, Golfer's Elbow And Forearm Pain 00:03:00 Home Exercises For Carpal Tunnel Syndrome 00:01:00 Advanced Techniques For The Arms And Forearms 00:03:00 Hand/Thumb Pain 00:02:00 Home Trigger Point release Techniques For Thumb/Hand Pain 00:03:00 How To Do Cupping For Relaxation/Stress Relief 00:03:00 How To Do A Relaxing Cupping Massage For The Back And Neck 00:06:00 Frozen Shoulder 00:05:00 It's cupping time! The Lower Back And Limbs Welcome To Section 3 00:02:00 Lower Back Pain 00:04:00 How To Do Cupping For The Lower Back And Sciatica 00:07:00 Sciatica 00:05:00 Sciatica Summary 00:03:00 Hip Pain, Piriformis Syndrome, Bursitis, S.I. Joint Dysfunction And Buttock Pain 00:06:00 How To Do Cupping For Hip Pain 00:03:00 Hamstring Strains, Hamstring Pain 00:01:00 How To Do Cupping For The Hamstrings. 00:03:00 Thigh Pain and Groin Strains 00:01:00 How To Do Cupping For The Thigh (Quadriceps) and groin area 00:04:00 How To Do Cupping For Iliotibial Band Syndrome 00:03:00 Knee Pain, Runners Knee, Meniscal Pain 00:01:00 How To Do Cupping For Knee Pain 00:03:00 Calf Pain, Calf Cramps and Tired And Sore Calves 00:03:00 How To Do Cupping For The Calf 00:04:00 How To Stretch The Calf Muscles Correctly 00:02:00 Advanced Techniques For The Thighs, Hamstrings And The Lower Leg 00:01:00 Ankle Sprains, Chronic Ankle Pain 00:07:00 A Quick Word About Treating Acute Sprains And Strains 00:03:00 How To Do Cupping For Ankle Pain And Sprains 00:03:00 Treating Chronic Ankle Pain 00:03:00 Plantar Fasciitis/Heel Spur, Foot Pain and Tired Feet 00:02:00 How To Do Cupping For Plantar Fasciitis And Generalized Foot Pain 00:02:00 A Great Home Exercise For Plantar Fasciitis And Any Foot Pain 00:01:00 How Long Should You Stretch A Muscle For? Here is the answer 00:01:00 How Often Should You Treat Someone? 00:03:00 A Word about acupressure and also static cupping What about using static cupping? 00:02:00 Treating using acupressure points as well 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
This Cisco Certified Network Associate course is the exam associated with the Cisco Certified Entry Network Technician certification and a tangible first step, second being ICND2, in achieving the Cisco Certified Network Associate certification. This Cisco Certified Network Associate course will prepare you for this exam. This exam stands to test your knowledge and skills required to successfully install, operate, and troubleshoot a small branch office network. The exam includes topics on networking fundamentals; connecting to a WAN; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; operating and configuring IOS devices; configuring RIPv2, static and default routing; implementing NAT and DHCP; and configuring simple networks. This course provides the foundational understanding of network Layers 1-3 that are applicable to core routing and switching plus other advanced technologies. All configuration commands are introduced through examples and supported with lab exercises. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Cisco Certified Network Associate course is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the accredited qualification. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at anytime. So, why not improve your chances of gaining professional skills and better earning potential. Assessment At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career Path Not only does our accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. Course Curriculum Building a Simple Network Networking Functions 00:20:00 Understanding the Host-to-Host Communications Model 00:23:00 Introducing LANs 00:17:00 Introduction to the IOS 00:32:00 Starting a Switch 00:11:00 Understanding Ethernet and Switch Operation 00:27:00 Troubleshooting Common Switch Media Issues 00:16:00 Perform Switch Startup 00:29:00 Troubleshooting Switch Media Issues 00:09:00 Command Line Help 00:07:00 Establishing Internet Connectivity Understanding the TCPIP Internet Layer 00:31:00 Understanding IP Addressing and Subnets 00:41:00 Understanding the TCPIP Transport Layer 00:24:00 Exploring the Functions of Routing 00:22:00 Configuring a Cisco Router 00:19:00 Exploring the Packet Delivery Process 00:24:00 Enabling Static Routing 00:18:00 Managing Traffic Using ACLs 00:18:00 Enabling Internet Connectivity 00:50:00 Performing Initial Router Setup Media Issues 00:15:00 Connecting to the Internet 00:24:00 Life of a Packet 00:11:00 Managing Network Device Security Securing Administrative Access 00:33:00 Implementing Device Hardening 00:47:00 Implementing Traffic Filtering with ACLs 00:32:00 Ethernet the Security of the Intial Configuration Part 1 00:16:00 Ethernet the Security of the Intial Configuration Part 2 00:22:00 Device Hardening 00:31:00 Filtering Traffic with ACLs 00:12:00 Configuring SSH 00:10:00 Configuring NTP 00:06:00 AAA 00:14:00 DHCP Snooping 00:08:00 Building a Medium-Sized Network Implementing VLANs and Trunks 00:31:00 Routing Between VLANs 00:12:00 Using a Cisco Network Device as a DHCP Server 00:16:00 Introducing WAN Technologies 00:15:00 Introducing Dynamic Routing Protocols 00:32:00 Implementing OSPF 00:40:00 Configuring Expanded Switch Networks 00:24:00 Configuring DHCP Server 00:13:00 Implementing OSPF 00:40:00 Troubleshooting OSPF 00:04:00 Implementing RIPv2 00:12:00 Introducing IPv6 Introducing Basic IPv6 00:23:00 Understanding IPv6 00:11:00 Configuring IPv6 Routing 00:11:00 IPv6 Addresses 00:17:00 Configure and Verify IPv6 Routing 00:20:00 IPv6 ACL 00:11:00 IPv6 RIP 00:16:00 Mock Exam Mock Exam - Cisco Certified Network Associate (CCNA) 00:20:00 Final Exam Final Exam - Cisco Certified Network Associate (CCNA) 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
