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Duration 1 Days 6 CPD hours This course is intended for This course is primarily designed for students who want to gain the skills necessary to use VBA to automate tasks in Excel such as collecting data from external sources, cleaning, and manipulating data. The target student may also want to learn how to create custom worksheet functions to streamline worksheet formulas and make complex worksheets easier to support, maintain, and understand. Overview Identify general components of VBA and their appropriate use in solving business solutions. Record VBA macros to automate repetitive tasks. Write VBA code to create VBA subroutines and functions. Use various programming elements to solve problems through code, including variables,objects, conditional statements, and loops. Eliminate, avoid, or handle errors in VBA code, and optimize its performance. VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft Excel and other applications in the Microsoft 365 application suite. You can use VBA to perform tasks that would be difficult or impossible to do using only worksheet functions, and you can automate a wide range of tasks so they can be performed faster, more consistently, and with less effort than performing them manually. This course will give you a good foundation for understanding, creating, and using VBA in your own Excel workbooks. You will learn how to use the macro recorder effectively, as well as how to write your own VBA code from scratch. You will use tools built into Excel to explore and learn VBA's capabilities and to optimize and debug your code. Prerequisites To ensure your success in this course, you should be an experienced Excel user who is comfortable creating and working with Excel workbooks, including tasks such as entering worksheet formulas, using absolute and relative addressing, formatting cells, and creating pivot tables and charts. This level of skill could be acquired by taking the Microsoft Excel for Office 365 (Desktop or Online) courses, Parts 1, 2, and 3. 1. Using VBA to Solve Business Problems Use Macros to Automate Tasks in Excel Identify Components of Macro-Enabled Workbooks Configure the Excel VBA Environment 2. Recording a Macro Use the Macro Recorder to Create a VBA Macro Record a Macro with Relative Addressing Delete Macros and Modules Identify Strategies for Using the Macro Recorder 3. Writing VBA Code Directly Write VBA Code Discover Objects You Can Use Create a Custom Function 4. Solving Problems through Code Make Decisions in Code Work with Variables Perform Repetitive Tasks 5. Improving Your VBA Code Debug VBA Errors Deal with Errors Improve Macro Performance 6. Controlling How and When Macros Run Prompt the User for Information Configure Macros to Run Automatically Additional course details: Nexus Humans VBA with Microsoft Excel (v1.2) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VBA with Microsoft Excel (v1.2) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is primarily designed for students who want to gain the skills necessary to use VBA to automate tasks in Excel such as collecting data from external sources, cleaning, and manipulating data. The target student may also want to learn how to create custom worksheet functions to streamline worksheet formulas and make complex worksheets easier to support, maintain, and understand. Overview In this course, you will develop and deploy VBA modules to solve business problems. You will: Identify general components of VBA and their appropriate use in solving business solutions. Record VBA macros to automate repetitive tasks. Use reference tools built into Excel to get help on VBA programming language and objects used in the Excel VBA environment. Write VBA code to create a custom worksheet function. Eliminate, avoid, or handle errors in VBA code, and optimize its performance. Control how and when macros run. Develop UserForm objects to create custom dialog boxes and windows. Use VBA to read and write data from local files and cloud services. Use VBA to clean and transform data. Run programs and commands outside of Excel and share VBA projects with other users VBA (Visual Basic for Applications) enables you to enhance and extend the capabilities of Microsoft© Excel© and other applications in the Microsoft© Office application suite. You can use VBA to perform tasks that would be difficult or impossible to do using only worksheet functions, and you can automate a wide range of tasks involving the collection, processing, analysis, and visualization of data. This course will give you a good foundation for understanding, creating, and using VBA in your own Excel workbooks, show you how to work with data across different applications, and how to package the macros and functions you create so you can back them up, move them to other computers, and share them with other users Prerequisites To ensure your success in this course, you should be an experienced Excel user who is comfortable creating and working with Excel workbooks, including tasks such as entering worksheet formulas, using absolute and relative addressing, formatting cells, and creating pivot tables and charts. This level of skill could be acquired by taking the Microsoft Excel for Office 365? (Desktop or Online) courses, Parts 1, 2, and 3 1 - Using VBA to Solve Business Problems Topic A: Use Macros to Automate Tasks in Excel Topic B: Identify Components of Macro-Enabled Workbooks Topic C: Configure the Excel VBA Environment 2 - Automating Repetitive Tasks Topic A: Use the Macro Recorder to Create a VBA Macro Topic B: Record a Macro with Relative Addressing Topic C: Delete Macros and Modules Topic D: Identify Strategies for Using the Macro Recorder 3 - Getting Help on VBA Topic A: Use VBA Help Topic B: Use the Object Browser to Discover Objects You Can Use in VBA Topic C: Use the Immediate Window to Explore Object Properties and Methods 4 - Creating Custom Worksheet Functions Topic A: Create a Custom Function Topic B: Make Decisions in Code Topic C: Work with Variables Topic D: Perform Repetitive Tasks 5 - Improving Your VBA Code Topic A: Debug VBA Errors Topic B: Deal with Errors Topic C: Improve Macro Performance 6 - Controlling How and When Macros Run Topic A: Prompt the User for Information Topic B: Configure Macros to Run Automatically 7 - Developing Custom Forms Topic A: Display a Custom Dialog Box Topic B: Program Form Events 8 - Using VBA to Work with Files Topic A: Use VBA to Get File and Directory Structure Topic B: Use VBA to Read Text Files Topic C: Use VBA to Write Text Files 9 - Using VBA to Clean and Transform Data Topic A: Automate Power Query Topic B: Transform Data Using VBA and Workbook Functions Topic C: Use Regular Expressions Topic D: Manage Errors in Data 10 - Extending the Programming Environment Beyond the Workbook Topic A: Run Other Programs and Commands Topic B: Share Your VBA Projects

This Workplace Essentials Bundle Course equips you with the critical skills needed to navigate the workplace with confidence. Develop a strong foundation in communication, time management, teamwork, and professionalism. Invest in your professional development and unlock a rewarding career path!

This course is designed for anyone who needs to contact customers that they have never contacted before. This is never easy nor enjoyable. However, it is by far and away the most successful way of contacting new customers, quickly qualifying them and then arranging a first meeting.

Welcome to the art of negotiation, a skill that can transform your personal and professional life. Our Negotiation Skills course is designed to equip you with the tools, strategies, and mindset to become a master negotiator. Whether you're navigating business deals, resolving conflicts, or simply seeking to enhance your everyday interactions, this course provides a comprehensive understanding of the negotiation process. From laying the groundwork and exchanging information to the final close, you'll gain insights into the dynamics of successful negotiation. Learn to handle difficult issues with finesse and even negotiate on behalf of others. Join us in this exciting journey towards becoming a confident and persuasive negotiator. Learning Outcomes Understand the fundamentals of negotiation. Prepare effectively for negotiations. Lay the groundwork for successful negotiations. Navigate the phases of exchanging information and bargaining. Achieve mutual gain through negotiation. Why choose this Negotiation Skills course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Negotiation Skills course for? Professionals looking to enhance their negotiation skills. Business leaders and managers seeking to improve deal-making abilities. Individuals interested in conflict resolution and mediation. Sales and marketing professionals. Anyone looking to excel in personal and professional negotiations. Career path Sales Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £80,000 Contract Manager: £30,000 - £70,000 Mediator: £30,000 - £70,000 Human Resources Manager: £30,000 - £60,000 International Relations Specialist: £25,000 - £70,000 Prerequisites This Negotiation Skills does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Negotiation Skills was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module One - Negotiation Skills: Understanding Negotiation Understanding Negotiation 00:09:00 Module Two - Negotiation Skills: Getting Prepared Getting Prepared 00:10:00 Module Three - Negotiation Skills: Laying the Groundwork Laying the Groundwork 00:12:00 Module Four - Negotiation Skills: Phase One - Exchanging Information Phase One - Exchanging Information 00:08:00 Module Five - Negotiation Skills: Phase Two - Bargaining Phase Two - Bargaining 00:11:00 Module Six - Negotiation Skills: About Mutual Gain About Mutual Gain 00:14:00 Module Seven - Negotiation Skills: Phase Three - Closing Phase Three - Closing 00:07:00 Module Eight - Negotiation Skills: Dealing with Difficult Issues Dealing with Difficult Issues 00:10:00 Module Nine - Negotiation Skills: Negotiating Outside the Boardroom Negotiating Outside the Boardroom 00:08:00 Module Ten - Negotiation Skills: Negotiating on Behalf of Someone Else Negotiating on Behalf of Someone Else 00:07:00 Mock Exam Mock Exam - Negotiation Skills 00:20:00 Final Exam Final Exam- Negotiation Skills 00:20:00

Stress Management at Workplace Training Online Have you ever been in a stressful scenario before? Do you seek a way away from your current stressful environment? You will learn the abilities and strategies required to manage stress in this Stress Management course. Cognitive therapy and stress-relieving techniques are both included in this stress management course. The effects of depression on the mind and body are discussed in stress management courses. Another module of this Stress Management program covers the connection between stress and the immune system. Stress Management also exemplifies several organizational techniques designed to promote a pleasant workplace for workers. You will know more about stress management and how to use it in everyday life by the time you complete the Workplace Stress Management course. Participate in this thorough course on Stress Management to learn how to handle and ultimately overcome difficult situations! Learning Outcomes of Stress Management course After completing this Stress Management course, the learner will be able to: Gain a thorough understanding of workplace stress from the Stress Management course. Stress Management helps to gain in-depth knowledge about rational and irrational beliefs. Stress Management describes the ABC framework of REBT. You can understand Cognitive Behavioural Therapy (CBT) in the workplace from this Stress Management course. Stress Management will boost your knowledge about how to identify and Challenge distorted negative thoughts. Special Offers of this Stress Management Course This Stress Management Course includes a FREE PDF Certificate. Lifetime access to this Stress Management Course Instant access to this Stress Management Course Get FREE Tutor Support from Monday to Friday in this Stress Management Course Stress Management at Workplace Training Bundle Course Course 01: Stress Management Course 02: Dealing With Difficult People Course 03: Report Writing Course Course 04: Level 5 Mental Health First Aid Certification Course 05: Working at Height Training Course Course 06: Facilities Management Diploma Course 07: Equality and Diversity Course 08: RIDDOR Training Course 09: Manual Handling Course Course 10: Level 2 Health and Safety in the Workplace Training Course 11: Anger Management Course 12: Recruitment Consultant Diploma Course 13: Drug and Alcohol Awareness Training Course 14: Minute Taking Course Course 15: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the Stress Management: Stress Management at Workplace Training course] Stress Management at Workplace Training Course Curriculum of Stress Management at Workplace Training Industry Experts Designed this Stress Management: Stress Management course into 07 detailed modules. Module 01: Workplace Stress Management Module 02: Rational and Irrational Beliefs Module 03: The ABC Framework of REBT Module 04: Cognitive Therapy (CT) Module 05: Cognitive Behavioural Therapy (CBT) in the Workplace Module 06: Conclusion Module 07: Identifying and Challenging Distorted Negative Thoughts Assessment Method of Stress Management at Workplace Training After completing each module of the Stress Management: Stress Management at Workplace Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Stress Management at Workplace Training After completing the MCQ/Assignment assessment for this Stress Management: Stress Management at Workplace Training course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Stress Management at Workplace Training This Stress Management at Workplace Training course is suitable for anyone whose work or personal life suffers from stressful thoughts. Requirements Stress Management at Workplace Training Students who intend to enrol in this Stress Management course must meet the following requirements: Stress Management: Good command of the English language Stress Management: Must be vivacious and self-driven Stress Management: Basic computer knowledge Stress Management: A minimum of 16 years of age is required Career path Stress Management at Workplace Training This Stress Management at Workplace Training course will help candidates be complete and compatible in their professional careers. Certificates Certificate of completion Digital certificate - Included

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 total length •Module One - Customer Service : Who We Are and What We Do: 00:16:00 •Module Two - Customer Service : Establishing Your Attitude: 00:12:00 •Module Three - Customer Service : Identifying and Addressing Customer Needs: 00:11:00 •Module Four - Customer Service : Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:09:00 •Module Six - Customer Service : Giving Customer Service over the Phone: 00:11:00 •Module Seven - Customer Service : Providing Electronic Customer Service: 00:11:00 •Module Eight - Customer Service : Recovering Difficult Customers: 00:14:00 •Module Nine - Customer Service : Understanding When to Escalate: 00:13:00

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Ultimate Job Interview in English Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Ultimate Job Interview in English Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Ultimate Job Interview in English Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Ultimate Job Interview in English Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Ultimate Job Interview in English? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Ultimate Job Interview in English there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Ultimate Job Interview in English course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Ultimate Job Interview in English does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Ultimate Job Interview in English was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Ultimate Job Interview in English is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: English for Job Interview: Introduction How to Use this Course? 00:06:00 Better Fluency Habits - Best Learning Habits for a Better Performance 00:09:00 Strategies to Research Companies for Your Field 00:13:00 Starting Your Vocabulary and Pronunciation List 00:09:00 Question 1: Tell Me about Yourself 00:06:00 Job Interview Audio Samples Question 1: Tell Me about Yourself 00:01:00 Question 2: What are Your Key Strength? 00:04:00 Job Interview Audio Samples Question 2: What are Your Key Strengths? 00:01:00 Question 3: Why Should We Hire You? 00:03:00 Job Interview Audio Samples Question 3: Why Should We Hire You? 00:01:00 Question 4: What are Your Weaknesses or Weak Points? 00:03:00 Job Interview Audio Samples Question 4: What is Your Weak Point? 00:01:00 Question 5: Where Do You See Yourself in 5 Years? 00:04:00 Job Interview Audio Samples Question 5: Where Do You See Yourself in 5 Years? 00:01:00 Question 6: Why Do You Want this Job? 00:05:00 Job Interview Audio Samples Question 6: Why Do You Want this Job? 00:01:00 Question 7: Why Did You (or Why Do You Want to) Leave your Current Employer? 00:04:00 Job Interview Audio Samples Question 7: Why Did You (or Why Do You Want to) Leave Your Current Employer? 00:01:00 Question 8: When are You Available to Start? 00:04:00 Job Interview Audio Samples Question 8: When are You Available to Start? 00:01:00 Question 9: How Do You Deal with Pressure or Stress? 00:04:00 Job Interview Audio Samples Question 9: How Do You Deal with Pressure or Stress? 00:01:00 Question 10: How Did You Hear about the Position? 00:02:00 Job Interview Audio Samples Question 10: How Did You hear about the Position? 00:01:00 Question 11: What Do You Know about our Company? 00:03:00 Job Interview Audio Samples Question 11: What Do You Know about our Company? 00:01:00 Question 12: Do You Have Any Questions? 00:03:00 Job Interview Audio Samples Question 12: Do You Have Any Questions? 00:01:00 Question 13: What are Your Salary Expectations? 00:04:00 Job Interview Audio Samples Question 13: What are Your Salary Expectations? 00:01:00 Question 14: Describe Yourself in Three Words/ Describe Your Personality 00:04:00 Job Interview Audio Samples Question 14 : Describe Yourself in Three Words/ Describe Your Personality 00:12:00 Question 15: What Do You Like to Do in Your Free Time? 00:03:00 Job Interview Audio Samples Question 15: What Do You Like to Do in Your Free Time? 00:01:00 Section 02: How to Answer Difficult Interview Question? 5 Kinds of STAR Question 00:09:00 How to Find STAR Interview Stories 00:04:00 How to Write Your STAR Answers 00:05:00 How to Combine Your Stories with the 5 Categories of Question 00:03:00 How to Answer Difficult Interview Questions and the STAR Interview Technique 00:03:00 Tell me about a time when you worked successfully as a Member of a Team? 00:07:00 Describe a Difficult Situation or Task that you had to Deal with? 00:06:00 Tell me about Your Biggest Achievement to Date 00:06:00 Tell me about a Time When you worked with a Difficult Team Member 00:04:00 Tell me about a Time When you had to make a Difficult Decision 00:03:00 STAR Sample Answers Video 1 00:04:00 STAR Sample Answers Video 2 00:04:00 Assignment Assignment - Ultimate Job Interview in English 00:00:00

Consistent 11+ Reading is vital to build an extensive vocabulary for all aspects of the 11+ English Exams. Excellent vocabulary is what ultimately brings 11+ English Exam Success and top results.

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00