4766 Courses delivered Online

Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes: Changing your mindset Unconscious bias Emotional Intelligence Planning (not scripting) Monologue vs dialogue Questioning skills Listening skills Solution- finding

Overview This course can offer you a transparent understanding of the credit management method and increase your confidence when handling credit management matters. This course will equip delegates with a range of enhanced communication skills to enable them to effectively collect debt by phone. These skills can be used to make sure that they are not only more effective at collecting money from customers but also maintain positive working relationships.

Overview NLP Sales Training will help shape your confidence and charisma as your communication skills grow. You will gain the tools to understand your client's needs at a deeper level so you can communicate more clearly and directly, thus increasing your personal influence and encouragement during their buying experience. This training will help you feel confident, connect more with your prospective/ existing customers and increase your ability to influence and get your message across. 

Facilitation Skills for Business Analysts: Virtual In-House Training This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™). Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills. What you will Learn At the end of this program, you will be able to: Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication Describe the facilitation skills that are most supportive of those intersections Improve your ability to apply these skills in the context of your business analyst functions Foundation Concepts The role of the Business analyst (BA) An Introduction to the BABOK® Guide Business analyst roles and the product / project life cycle (PLC) Facilitation skills for the business analyst The BABOK® Guide and Communication An introduction to the communication process Addressing basic communications challenges Planning business analysis communication Communication and BABOK® Guide tasks Targeted Elicitation Techniques Synergy between communication and targeted elicitation techniques Preparing for elicitation Cornerstone targeted technique: interviews Other targeted elicitation techniques Related general communication skills Group Elicitation Techniques Synergy between requirements communication and group elicitation techniques Cornerstone group elicitation technique - requirements workshops Other group elicitation techniques Related general communication skills - meeting management best practices Related general communication skills - facilitating best practices Process / Model-Based Elicitation Techniques Synergy between requirements communication and process / model-based elicitation techniques Process / model-based elicitation techniques Related interpersonal skills - problem solving and decision making Investigative Elicitation Techniques Synergy between requirements communication and investigative elicitation techniques Cornerstone investigative elicitation technique - document analysis Other investigative elicitation techniques Summary of elicitation techniques by usage in the requirements process Using Presentations, Structured Walkthroughs, and Influencing Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks Cornerstone technique - structured walkthroughs General communication skill - presenting Related interpersonal skill - influencing Special Facilitation Skills - Negotiating and Mediating Negotiating Mediating

Master the art of assertiveness with our comprehensive course, 'Assertiveness Skills in Action: Effective Communication Strategies.' Build self-confidence, enhance emotional intelligence, and develop powerful communication strategies for success in both personal and professional spheres. Overcome fears and anxieties, set boundaries, and foster a positive self-image. Elevate your interpersonal skills with practical insights and interactive sessions. Enroll now for a transformative journey towards confident and assertive communication.

Enhance your professional communication skills with our Business English ESOL Course. Master presentations, negotiation, meetings, phone calls, report writing, letters & emails, and formal & informal networking. Designed for those with a foundation in English, our online program offers flexibility and convenience. Join us for twice-weekly Zoom lessons for 8/12 weeks, with a free initial assessment. Elevate your business communication skills from anywhere. Enrol today and unlock your potential!

This course aims to provide professionals and aspiring leaders with the necessary tools to communicate effectively in the workplace.

Sales techniques can be crucial to getting insight and understanding your targeted customers. They support you to engage the customers in a conversation about their queries, visions and intentions. If you aspire to become a sales specialist, then this Sales Techniques course can unquestionably help you to accomplish that. This course ideal for improving your sales and helping promote your customer's buying process, raising the existing value and manage change. Learn the strategies and ways to practice and get the attention of your potential customers and communicate with them effectively with your offers. Who is the course for? Professionals, who work in the business or corporate setting, especially people who are part of the sales, marketing, and communications departments. Furthermore, it will help the top executive execute and command their subordinates to help in increasing sales. People who are interested in learning more about business communication and those people who are struggling with communication and expressing their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Sales Techniques Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Relationship in Sales Focusing on Your Customer 00:15:00 What Influences People in Forming Relationships? 00:30:00 Disclosure 00:15:00 How to Win Friends and Influence People 00:15:00 Communication Skills for Relationship Selling 01:00:00 Non-Verbal Messages 00:30:00 The Handshake 00:30:00 Small Talk 00:15:00 Networking 00:15:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Reference Book Personal Selling Skills 00:00:00 Psychology Of Selling 00:00:00 Mock Exam Mock Exam- Sales Techniques 00:20:00 Final Exam Final Exam- Sales Techniques 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Business Communication and Conflict Management Diploma Unlock the keys to effective interaction in the corporate world with the Business Communication and Conflict Management Diploma. This specialized course focuses on enhancing your communication skills and understanding conflict management, essential traits for rising through the ranks in any business setting. Learning Outcomes: Master the intricacies of the business communication process. Identify and overcome barriers in business communication. Explore various styles of communication and their applicability. Study behavioral aspects that influence business communication. Learn multiple styles of conflict management. Gain insights into the challenges of managing workplace conflict effectively. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Business Communication and Conflict Management Diploma: Business Communication Process: Delve into the mechanics of communication within a business environment, including channels, formal and informal structures, and effective methodologies. Communication Barriers: Discover the common barriers to effective communication and strategies for overcoming these hurdles. Business Communication Styles: Examine different styles of communication, such as assertive, passive, and aggressive, and understand when each is most effective. Business Communication Behaviour: Understand the role of behavioral psychology in business communication, focusing on elements like body language, tone, and active listening. Styles of Conflict Management: Learn about various approaches to conflict resolution, including collaboration, compromise, and avoidance, and when to employ each tactic. Challenges of Workplace Conflict: Gain insights into the complexities of managing conflict in a workplace setting, including the impact on team dynamics, productivity, and overall business objectives.

In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals