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Effective Communication and Influencing
- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
Delivered Online or In-Person
You travel to organiser or they travel to you
Nottingham
3 hours
Description
In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees.
Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more.
Course Syllabus
The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following:
Module One
The Communication Process
Identifying, what is effective communication?
Recognising the different ways in which we communicate
The barriers to effective communication
Looking at Johari's™ Window, to better understand how communication flows
Module Two
Effective Communication Skills
Demonstrating a positive mental attitude
Establishing active listening
Developing your questioning skills
Using positive language
Module Three
Different Types of Influencing
Looking at influencing versus manipulation
Developing your own preferred influencing style
Understanding the different influencing styles and their uses
adopting a flexible style for the desired outcome
Module Four
Behaviour Breeds Bahaviour (Transactional Analysis)
Looking at the history of hidden transactions in communications
The hidden meaning in what we say and what we receive
How to recognise if what you're saying is calm, rational, logical and professional
Module Five
Body Language
Understanding the impact of body language in effective communication
Noticing how your own body language influences others positively and negatively
Analysing and practicing the techniques of successful body language
Module Six
It's All in the Voice
Learning the importance of tone of voice in effective communication
Realising how your tone of voice influences others
Module Seven
Written Communication
Understanding the pitfalls of opening a discussion
Identifying the different types of written communication
Recognising the importance of preparation and planning
Looking at different structures and layouts of written communication
Using the correct words and phrases
Scheduled Courses
Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
About The Provider
Dickson Training Ltd
Leeds
Dickson Training Limited is a learning and development provider and consultancy company that specialises in management development, interpersonal skills training, business coaching and team building. Also available is our own range of psychometrics and e-Books to support the vari...
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