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For any business to flourish, customer satisfaction is vital. Whether you are a businessperson looking for effective ways of managing customers or a job seeker looking to step into the customer management sector, our Customer Management Training course is the perfect fit for you. Therefore, enrol without delay! Our expertly designed training materials give students the information and skills to manage and sustain client relationships effectively. The course covers various subjects, including communication, problem-solving, and customer service. Participants will learn how to recognise and comprehend the requirements and expectations of clients and how to deliver first-rate customer service. Communication strategies, including active listening and effective verbal and written communication, will also be covered throughout the course. Participants will also learn how to handle and address customer complaints as well as how to convert dissatisfied clients into ones who are satisfied. Additionally, crucial abilities like time management, dispute resolution, and creating and maintaining long-term client relationships will be covered in the course. Upon completion, participants will have the knowledge and skills to manage customer relationships and provide excellent customer service effectively. This training can help improve customer satisfaction, increase sales, and improve a business's overall performance. What you'll learn Acknowledging effective customer service techniques and identifying and understanding customer needs and expectations. Knowledge of communication techniques, such as active listening and effective verbal and written communication. Techniques for handling and resolving customer complaints and turning unhappy customers into satisfied ones. Comprehending time management and conflict resolution skills and how to build and maintain long-term customer relationships. Knowledge of the latest customer management technologies and tools, such as CRM software and analytics. This Customer Management Training is designed by industry experts and will give you a thorough understanding of this topic. Our courses are designed with easy-to-understand modules that break down each topic and give our learners proper training on the subject. If you want to work in this sector and stand out from the rest of the competition, then our course is the perfect place to start. We guarantee that you will gain relevant skills and will gain tremendous knowledge on the subject. And the professional qualifications that you achieve after completing the course will help you greatly in procuring a job in the relevant field. Enjoy a pleasant learning experience with the Academy for Health & Fitness. Enrol in our course Today! Learning Outcomes Skills You Will Gain From This Training Customer service Problem-solving Communication Stress Management Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the Training program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Here is a curriculum breakdown : Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You, and Next Steps Assessment Process Once you have completed all the modules in the course, your skills and knowledge will be tested with an automated multiple-choice assessment, after which you will receive instant results. Show off Your New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals who want to improve their skills and knowledge in managing customer relationships. Sales and marketing professionals who want to learn best practices for managing customer interactions and building customer loyalty. Business owners and managers who want to ensure their employees have the skills and knowledge needed to provide excellent customer service. Job seekers looking to expand their skills and increase their chances of landing a job in a customer-facing role. Anyone who wants to learn more about effective customer management and how to create positive customer experiences. Career path Our course will aid the learners in advancing their careers in the following fields - Customer Service Manager - £20,000 - £35,000 per year. Sales Manager - £30,000 - £50,000 per year. Marketing Manager - £30,000 - £60,000 per year. Operations Manager - £35,000 - £70,000 per year. Business Development Manager - £30,000 - £60,000 per year.

Why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships.Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) This workshop is designed for those who deal on a regular basis with fellow employees, suppliers or customers from different cultural backgrounds. The workshop will focus on understanding why cultural differences exist, what you can do to understand and respect these differences and then implement strategies to build effective intercultural relationships. The one day session will use professional actors in the afternoon so that you can practice real-life situations involving intercultural challenges. Objectives  By the end of the course you will be able to: Understand what makes us different from people from other cultures Appreciate why we form impressions of other cultures Use strategies to communicate effectively with those from different cultural backgrounds Build trust with those we work with from a different cultural background Content Intercultural Challenges What challenges do you face with dealing with people from different cultures? Why do these challenges exist? Understanding Culture What is culture? Trompenaars’ Model of Culture – what determines our understanding of different cultures Cultural theories Hall and Hall:Three Systems of TimeThe Importance of Context – Data vs Dialogue Hofstede – 6 Cultural Dimensions Trompenaars – 7 Cultural Dimensions Chart your intercultural business relationships against these dimensions Strategies and Intercultural Management Trompenaar’s 3 step approach – Recognise, Respect, Reconcile How to foster and maintain trust Effective intercultural communication strategies Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Be an excellent manager and master the skills of management through the Management Skills for New Managers course. The course is designed for the new managers who want to upgrade their management skills. You will learn how to engage and motivate the employees for finding the maximum output from them. The course shows you the strategies for creating high engagement and empowerment. Next, the course guides you to know 'lean management' problem-solving and process improvement. Then, the course teaches you how to lead teams efficiently. Instead of these, you will also learn to solve conflict resolution and workplace bullying. In short, the course covers all the essential skills a new manager need to know for handling and managing the office efficiently. Requirements There are no requirements for this course other than the desire to become a highly successful manager. What Will I Learn? Motivate your employees and create high engagement and empowerment. Provide specific job training for your team members. Lead teams to become high performing teams engaged in continuous improvement. Understand and develop 'lean management' problem-solving and process improvement. Resolve conflicts with others and among team members. Who is the target audience? New managers or recently promoted managers who want to learn the basic skills of managing people, leading teams and improving work processes. Any manager wanting to improve their people management skills. Introduction to the Essential Skills Introduction FREE 00:09:00 Self-Assessments FREE 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:09:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Management Skills for New Managers 00:00:00

How to hold a performance correcting conversation in a positive way

Master the skills of management and become an efficient manager with the Diploma in Management Skills course. Understand

The One-on-One Meeting Management Skills Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This One-on-One Meeting Management Skills Training consists of several modules that take around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Welcome and Introduction Welcome to the Course 00:03:00 Why One-on-One Meetings are so Important 00:03:00 Reasons to Meet 00:03:00 Meetings are Conversations: Types of Conversation 00:04:00 Preparation and Planning for Your One-onOne Meeting Planning your One-on-One Meetings 00:04:00 How to Prepare for Your Meeting 00:03:00 Preparing your Agenda 00:05:00 Running Your One-on-One Meeting The Five Stages of a Meeting 00:04:00 Meeting Room Layout 00:07:00 Rapport Building Skills 00:04:00 The Male-Female Dynamic 00:01:00 The Male-Female Dynamic - from His Perspective 00:05:00 The Male-Female Dynamic - from Her Perspective 00:02:00 Questioning Skills 00:09:00 Listening Skills 00:06:00 Particular Types of One-on-One Meeting Staff-focused One-on-One Meetings 00:05:00 Checkpoint Meetings 00:04:00 Informal Feedback Meeting 00:04:00 Formal Appraisal Meetings 00:06:00 Difficult Conversations 00:04:00 Coaching Meetings 00:06:00 Mentoring Meetings 00:04:00 Giving a Reprimand 00:03:00 Closing Last Thoughts 00:02:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Learn the skills and mindset to become a business partner, align your expertise with the organisational goals, drive growth, and shape the future of your company. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to understand the role of Business Partnering and the key skills needed to be successful in the role. The course is designed specifically to give you an opportunity to explore the role and test a range of techniques to improve your strategic working as well as your influencing and relationship building skills. This course is aimed at individuals who work cross-functionally and with other people to achieve business results and is particularly helpful for those who engage frequently with senior managers and executives. Objectives  By the end of the course you will be able to: Describe the role of Business Partner and the benefit to the business Develop stronger engagement with all internal and external stakeholders Influence without authority Build positive relationships Handle robust conversations Be forward thinking, not reactive Act as a change agent Communicate with confidence and credibility Content Understanding the role of the Business Partner What is Business Partnering from an individual, departmental and business view Using a psychometric test to look at where your strengths are and how you can use them effectively in the role Developing Relationships Creating a powerful first impression. Communication skills Understanding different communication styles Being more proactive in developing key relationships Stakeholder engagement Presenting ideas in a confident and articulate way Understanding and developing trust Connecting with people Networking Influencing and Negotiating Influencing and persuading others Dealing with conflict and difficult conversations Becoming a trusted advisor/Business Partner Advanced questioning skills and techniques to get to the root of a problem Strategic Thinking Develop the mind-set and strategic capability to play a more proactive leading role in the business

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives By the end of the course you will be able to: Deal with a wide range of challenging conversations Describe the preferred behavioural style for giving feedback State the most appropriate influencing technique to use in your situations Explain how to give successful constructive feedback Content What are challenging conversations What type of challenging conversations occur? Why do we find them challenging? Communication Practical exercise to demonstrate and act as a refresher of the fundamentals of communication Barriers to communication especially in a difficult discussion Choosing the right behavioural style Refresher of assertiveness and why it is important in this context Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style Steps to using assertive behaviour Influencing Cialdini’s model for influence How to use influencing techniques in handling challenging conversations Practical application Feedback Understanding feedback – positive vs. negative Using the ABCBC model for feedback Using the basics of emotional intelligence to give effective feedback Practical application Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.

Description Do you need to lead one-on-one meetings in your workplace? If you do, then you will know it is your responsibility to make them comfortable for both of you, and also an effective use of time. One-on-One Meetings Serve Many Purposes They may be for Goal setting Performance review - formal and informal Tasking and progress monitoring Briefing Problem-solving and addressing issues Care and support Guidance Coaching or mentoring Performance feedback ...Even reprimands   But often, people get promoted to a level where they need to lead these kinds of meeting, without getting any training. So, in this course, we'll cover: The different types of one-on-one meeting Planning and preparing your meeting Putting together an effective agenda How to build rapport How men and women each perceive a mixed meeting - with advice for each How to listen well Questioning skills How to adapt to the range of meeting types you'll need as a manager, project manager, or team leader.   As a result, you'll be able to: Select the most effective style for your one-on-one meeting Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need Lead a meeting that flows naturally Choose the most suitable room layout for your meeting Build and strengthen professional rapport with the other person Avoid the traps of the male-female one-on-one dynamic Listen deeply, and ask insightful questions Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands.   Prior Experience The only prior experience you need is some exposure to organizational life. However, the people who may find this most valuable are those who have tried leading their first one-on-one meetings and so know what challenges you want to work on..   Who is this course for? Supervisors who need to guide and support colleagues Managers who need to set expectations, and monitor performance Professionals who need to meet with other professionals and workplace contacts Leaders who want to coach, mentor, and give feedback to colleagues ... anyone in the world of work who has to take the lead in a one-on-one meeting   Your Tutor: Dr Mike Clayton Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict. Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small. Mike is supported by Felicity Dwyer Felicity is an experienced management trainer and coach, whose Institute of Leadership and Management accredited courses have a justifiably high reputation across the UK. What Will I Learn? Select the most effective style for your one-on-one meeting Plan and prepare for an effective meeting that puts both of you at ease, and allows you to make the progress you need Lead a meeting that flows naturally Choose the most suitable room layout for your meeting Build and strengthen professional rapport with the other person Avoid the traps of the male-female one-on-one dynamic Listen deeply, and ask insightful questions Lead a range of different types of one-on-one meeting, for: appraisal, progress checking, coaching, mentoring and reprimands. Who is the target audience? Supervisors who need to guide and support colleagues Managers who need to set expectations, and monitor performance Professionals who need to meet with other professionals and workplace contacts Leaders who want to coach, mentor, and give feedback to colleagues ... anyone in the world of work who has to take the lead in a one-on-one meeting Requirements You should be a professional, manager, or supervisor who leads one-on-one workplace meetings ...or be expecting to lead them in the near future. Welcome and Introduction Welcome to the Course 00:03:00 Why One-on-One Meetings are so Important 00:03:00 Reasons to Meet 00:03:00 Meetings are Conversations: Types of Conversation 00:04:00 Preparation and Planning for Your One-onOne Meeting Planning your One-on-One Meetings 00:04:00 How to Prepare for Your Meeting 00:02:00 Preparing your Agenda 00:05:00 Running Your One-on-One Meeting The Five Stages of a Meeting 00:04:00 Meeting Room Layout 00:06:00 Rapport Building Skills 00:04:00 The Male-Female Dynamic 00:01:00 The Male-Female Dynamic - from His Perspective 00:05:00 The Male-Female Dynamic - from Her Perspective 00:02:00 Questioning Skills 00:08:00 Listening Skills 00:06:00 Particular Types of One-on-One Meeting Staff-focused One-on-One Meetings 00:05:00 Checkpoint Meetings 00:04:00 Informal Feedback Meeting 00:04:00 Formal Appraisal Meetings 00:06:00 Difficult Conversations 00:04:00 Coaching Meetings 00:06:00 Mentoring Meetings 00:04:00 Giving a Reprimand 00:03:00 Closing Last Thoughts 00:02:00

Duration 3 Days 18 CPD hours This course is intended for Team leaders, managers, executives, and other business and IT professionals who lead others as well as Individual contributors ready for transformational self-development as a leader. Overview Recognize vulnerability as the emotion we feel during times of uncertainty, risk, and emotional exposure. Explain why courage requires vulnerability. Establish a link between what I learned and behaviors I want to change. Recognize the critical role that self-awareness plays in daring leadership. Give examples to support how armor - not fear -is the greatest obstacle to daring leadership. Identify the four skill sets that make up courage: rumbling with vulnerability, living into our values, BRAVING trust, and learning to rise. Recognize that courage is a collection of four skill sets that are measurable, observable, and teachable. Recognize that vulnerability is the birthplace of many of the behaviors that define daring leadership, including creativity, accountability, and difficult conversations. Give examples of why daring leadership requires showing up for hard conversations and rumbles, including giving and receiving feedback. This workshop is all about your own leadership self-awareness, identifying your call to courage as a leader and the learning, practice and integration of the four courage skills sets so you can show up authentically in life and leadership. Dare to Lead? is the ultimate playbook for developing brave leaders and courageous cultures. The greatest barrier to daring leadership is not fear; the greatest obstacle is armor ? how we self-protect when we feel uncertainty, risk and emotional exposure. Learn the skills to move from armored leadership to daring leadership. Daring leaders are self-aware, know how to have hard conversations, hold themselves and others accountable, build trust, lead with empathy and connection, take smart risks that lead to innovation, reset quickly after disappointments and setbacks, and give and receive feedback. This interactive curriculum is delivered in five, half-day sessions and is based on the research by Bren‚ Brown. This course comes with a PDF workbook and an Amazon gift card to purchase the Dare to Lead? book in the version of your choice. You also have access to a series of leadership and personal development assessments and exclusive training videos led by Dr. Bren‚ Brown. At the end of the event, a digital badge is awarded to those who complete 24 hours of course content. The Heart of Daring Leadership Permission Slips Container Building Armored Leadership versus Daring Leadership Call to Courage Assembling Our Armor Building Grounded Confidence to Replace our Armor Aplying the 5Cs Self-Awareness & Emotional Literacy Developing Emotional Literacy Getting Curious About Emotions Exploring the Iceberg The Myths of Vulnerability Rumbling with Vulnerability The Six Myths of Vulnerability Exploring Your Arena Shame Resilience Shame 101 Defining Shame The Physiology of Shame Shame Shields How Shame Shows Up in Organizations How Shame Shows up at Work Empathy and Self-Compassion Attributes of Empathy What Does Empathy Look Like? Empathy Misses Comparative Suffering Self-Compassion Talk to Yourself the Way You Talk to Someone You Love Empathy & Self-Compassion Commitment Supplemental Exercise: Kristin Neff?s Self-Compassion Scale Supplemental Exercise: Putting Empathy, Curiosity, and Rumble Tools in Action Living Into Our Values Living Into Our Values Values Clarification Taking Values from Professing Words to Practicing Behaviors Grounded Confidence and Rumbling Skills Grounded Confidence and Rumbling Skills Rumble Starters The 5Cs of Strategic Thinking, Decision Making, and Delegation Using the 5Cs Supplemental Exercise ? Gritty Faith & Gritty Facts Supplemental Exercise ? Horizon Conflict Engaged Feedback Giving Engaged Feedback Recognizing Defensiveness in Feedback Conversations BRAVING Trust BRAVING Trust Square Squad Rumbling with Self-Trust Trust with Others Trust on Teams Rumbling with Living BIG Learning to Rise: The Reckoning Learning to Rise: The Rising Strong Process The Rising Strong Process Getting Emotionally Hooked Offloading Hurt: Barriers to Reckoning with Emotion Strategies for Reckoning with Emotion The Rumble and The Revolution Writing My SFD The Delta The Revolution: When the Process Becomes a Daily Practice Supplemental Exercise ? Reset and Resilience Practices Integration Dare to Lead Integration Plan