Some people naturally possess an ability to sell and others over time develop their own style. We have created a highly practical course to give you the confidence and ability to sell over the phone or face to face. We focus the exercises, theory and discussion on your own job role and experiences to ensure you can return to the workplace to deliver tangible results. This 2-day course is designed for individuals who are new to selling, those in a sales role but have not received any formal training, or professionals who would like to brush up and enhance their current selling skills and learn some new techniques. Course Syllabus The syllabus of the Essential Selling Skills course is comprised of seven modules, covering the following: Module One Understanding the Customer The importance of good customer care Selling vs. selling attitude The reasons people buy Adopting a positive approach Module Two Self-Awareness Understanding your selling style Adapting your selling style to your customer Understanding your customers buying style Module Three Effective Communication and Rapport Building Why does communication need to be effective? Actively listening to your customers' needs Right question at the right time The impact of positive and emotive language Module Four Taking a Consultative Approach Different styles of selling Taking a consultative approach to selling Preparation techniques Buyer behaviour and motivation A selling approach to match the buyers mind Module Five Presenting the Solution Selling the benefits Sales tool kit Unique sales points Advanced questioning techniques Module Six Gaining Commitment Recognising and acting upon buying signals Dealing with customers concerns No means no? How to cope in stressful situations Module Seven Confirming the Sale Confirming or closing? Effective confirming techniques Going the extra mile Benefits For you as an individual This course will increase your confidence and ability to sell, having provided you with tools and techniques to achieve maximum results. Delegates always leave with fresh ideas, energy and motivation to succeed. For an employer The attitude of the delegates and the results they deliver will speak for themselves. All techniques are easy to apply back into the workplace for an immediate impact. What will I learn? By the end of the course, participants will be able to: Appreciate the need for preparation before a sales appointment Effectively identify and meet needs with advanced questioning techniques Identify verbal and non-verbal buying signals Construct professional answers to questions and possible objections Present your products and/or services with the buyer in mind Identify and use a selling style appropriate to capture the buyer's attention Recognise and overcome major objection types How to apply effective confirmation techniques with the buyer in mind Real Play Option We offer an innovative solution to engage the learners and bring real negotiation and closing scenarios to life. We use actors who improvise scenarios which have been specified by the group. The group is split the group into 2 sub-groups, one with the actor, the other with the trainer. Each group has a brief and has to instruct their trainer/actor on how to approach the scenario supplied. The actor and trainer perform the role play(s) as instructed by their respective teams; however during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) - not the performers. Scheduled Courses This course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information please contact us.
This webinar is part of a series of free, hands-on practical webinars hosted by Cademy on how to get yourself set up to sell spaces, coordinate ticket sales and build online content. This webinar will focus on: How to record and prepare your course content How to create an on-demand / self-taught course on Cademy How to sell your course How to manage student access to your course There’s no commitment to sign up to anything, and it’s free to join in. So please share with anyone you think might be interested. We're really looking forward to meeting you.
This webinar is part of a series of free, hands-on practical webinars hosted by Cademy on how to get yourself set up to sell spaces, coordinate ticket sales and build online content. This is webinar will focus on: The ins & outs of running a live online workshop via Zoom, or any other video meeting service. Setting up an online class on Cademy. How to sell additional add-ons and kits to complement your online class. How to deliver a great online workshops. How to distribute or sell your workshop recordings. There’s no commitment to sign up to anything, and it’s free to join in. So please share with anyone you think might be interested. We're really looking forward to meeting you.
This course is designed to provide delegates with awareness in the Control of Substances Hazardous to Health (COSHH) and how it may affect them, their colleagues, and their employer.
Use some of the hidden statistical analysis tools within Excel to build complex data models. Course overview Duration: 1 day (6.5 hours) This advanced Excel course looks at some of the statistical analysis tools available and gives examples of when they might be used. This course is aimed at advanced users of Excel who work with statistical data often and have a good knowledge of Maths. Objectives By the end of the course you will be able to: Use Goal Seek Create and view scenarios Use Forecast Sheet Create single and double input data tables Create models using the solver Install and use the Analysis Toolpak Create and use array formulas Use a range of advanced Financial and Statistical Excel functions Content Using what if analysis options Using Goal Seek Creating, saving and viewing scenarios Generating a Forecast sheet Solver Creating models Projecting scenarios with Solver Using data tables Creating single input data tables Creating double input data tables Projecting with data tables Financial functions PMT FV NPV Analysing data with Analysis ToolPak Installing the Analysis Toolpak Generating statistical analysis Visualising data using Histograms Array formulas Using embedded Excel Array formulas Create an Array formula Multi and single cell Array formula Using TRANSPOSE to flip rows or columns Use the FREQUENCY Function Use an array to count unique entries in a range Dynamic arrays Spilling data Using the new dynamic array functions Advance functions in formulas Statistical functions:MEAN, MEDIAN and MODERANKLARGE and SMALLMODPERCENTILE Use the AGGREGATE function to sum data in ranges with errors
Learn how to work with and connect multiple data sets to effectively analyse and report on data. Course overview Duration: 1 day (6.5 hours) Within Excel you have some powerful features to enable you to connect and analyse multiple data sources. Power Query enables you to import and manipulate your data, Power Pivot enables you to connect multiple data sources and create pivot tables and pivot charts from them. This course is an introduction to Power Query and Power Pivot in Excel to get you started on creating a powerful reporting capability. Knowledge of working with Excel workbooks and relational databases would be an advantage. Objectives By the end of the course you will be able to: Import data from multiple data sources Edit and transform data before importing Add extra columns of data Append data Merge data from other tables Create data models Build data relationships Build Pivot Tables Build Pivot Charts Use Slicers and Timeline Filters Content Importing data Data sources Importing data Transforming data Editing your data Setting data types Removing columns/rows Choosing columns to keep Setting header rows Splitting columns Appending queries Appending data from other tables Adding text Columns from example Custom columns Conditional columns Merge queries Setting up and using merge queries Merging in columns of data Creating a data model The data model Multiple data tables Connecting tables Building relationships Relationship types Building visuals from multiple tables Analysing information using pivot tables Creating and modifying a Pivot Table Recalculating the Pivot Table Filtering the Pivot Table Searching the Pivot Table Drilling down to underlying data Customising field names Changing field formatting Pivot charts, slices and timelines Creating Pivot Charts Adding and using Slicers
Understand what diversity and inclusion is and how to manage it affectively in the workplace. Course overview Duration: 1 day (6.5 hours) Diversity and Inclusion in the workplace will help you develop an understanding of why diversity and inclusion is important to a business, what it is and how individuals and teams can work effectively together and harness the power that comes from valuing diversity and promoting inclusion. Objectives By the end of the course you will be able to: Describe why diversity and inclusion is important in teams and organisations Explain and overcome unconscious bias and other beliefs that cause exclusion and impact the workplace Recognise your own diversity and understand the value of diversity and inclusion in teams Develop an Action Plan to create an inclusive work climate Content Understand Diversity and Inclusion What the Equality Act 2010 says about diversity Understanding protected characteristics Learn how to create an optimum climate to unlock the power of a diverse teams Understanding Yourself and Unconscious Bias Identify your own unique characteristics and how these could impact your performance Examine self-limiting beliefs and how these can impact personal performance Experience how unconscious bias impacts our information gathering, problem solving, judgement and decision making Creating a Diverse and Inclusive Team Climate Understand the importance of respect, the role of trust and what valuing diversity really means Apply the ABC Model to the creation of a diverse climate:Awareness – be alert, self-aware and aware of othersBoundaries – understand how things can go wrong when working with others: boundaries, banter and bullyingCoaching – learn listening and coaching skills to promote inclusion Create an achievable, personal action plan that can be applied immediately in the workplace to improve diversity, promote teaming and create an inclusive work climate
Thinking Commercially. Advanced Property Investment Strategies. Learn to buy portfolios & companies. Save over 80% in costs. Block of flats costing less than £5,000? HMO portfolio for under £10,000? Find out how.
Onze studenten, alumni en docenten zijn ijzersterk in het bedenken van artistieke en creatieve concepten. Maar om van concept te gaan naar realisatie zijn er acht andere bouwstenen die even noodzakelijk zijn. Die bouwstenen vormen samen een business plan. Gelukkig is er met het Canvas Model van Alex Osterwalder een model dat je toelaat om die bouwstenen snel en accuraat te benoemen zodat je creatief concept geen volledig boekdeel nodig heeft om tot stand te komen. Deze webinar is bijzonder handig voor studenten en docenten die overwegen om een LUCAbreakoutsteun aan te vragen. Dit model wordt gebruikt in de beoordeling van de voorstellen.
Building the Case for Data Governance Masterclass with Nicola Askham (The Data Governance Coach) and Alex Leigh