2531 Courses in Liverpool delivered Online

Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Embark on a transformative journey in Hospitality & Catering with our specialized course. Delve into the essence of Hospitality & Catering, mastering essential skills for success in the industry. Explore the diverse facets of Hospitality & Catering, from culinary arts to guest services, and unlock a world of opportunities. Enroll now! In our comprehensive Hospitality & Catering course, you'll immerse yourself in a rich tapestry of culinary techniques, food safety protocols, and customer service excellence. Experience hands-on training in Hospitality & Catering operations, honing your skills in menu planning, event management, and beverage service. Discover the art of creating unforgettable dining experiences, blending creativity with precision to delight discerning guests. Our expert instructors will guide you through every aspect of Hospitality & Catering, equipping you with the knowledge and expertise to thrive in this dynamic industry. Elevate your career prospects and join us to embark on a rewarding journey in Hospitality & Catering today! Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Course Bundle Additional Courses Course 01: Level 5 Hospitality Management Course 02: Level 5 Professional Chef Course 03: Level 2 HACCP Training For Catering & Retail Course 04: Level 2 Food Hygiene and Safety Course 05: Level 2 Food Hygiene and Safety For Catering Course 06: Food Allergen Awareness Training Course 07: Level 3 Supervising Food Safety in Catering Course 08: Level 2 Award in Food Safety in Health and Social Care and Early Years and Childcare Settings [ Note: Free PDF certificate as soon as completing the Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, course] Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Industry Experts Designed this Hospitality Management course into 09 detailed modules. Course Curriculum of Hospitality Management Module 1: An Overview of the Hospitality Industry Introduction to Hospitality Features of the Hospitality Industry Relationship Between the Hospitality Industry and Tourism Career Prospect of the Hospitality Industry Hospitality Management Hospitality Service Module 2: Travel and Tourism The Importance of Tourism The Economic Significance of Tourism Businesses Serving the Traveler Noneconomic Effects of Tourism Module 3: Forces Affecting Growth and Change in the Hospitality Industry Demand Supply Workforce Diversity The Impact of Labour Scarcity Module 4: Understanding Marketing Management in Hospitality & Tourism What Is Hospitality and Tourism Marketing? Characteristics of Service Marketing The Service Profit Chain Module 5: Understanding the Management of Food and Beverage Operations Understanding Food and Beverage Operations Understanding the Assessment of Market and Consumer Needs Understanding the Food Service Operation System The Process of Designing the Restaurant Menu Planning The Ways of Managing Food Service Operations Beverages Understanding Cost Control Understanding the Computer Applications in Food and Beverage Services Module 6: Understanding Accounting in Hospitality Front office Accounting The Purpose of Accounting in the Hospitality Industry Branches of Accounting The Uniform System of Accounts Ethics and Hospitality Accounting Module 7: Restaurant Operations Restaurant Operations Making a Profit in Food Service Operations Keeping the Score in Operations: Accounting Statements and Operating Ratios Module 8: Balance Sheet and the P&L Statement Balance Sheet of the Hospitality Industry Hotel Profit & Loss Statement Working Relationships between the Balance Sheet and the P&L Statement Differences and Similarities between the Balance Sheet and the P&L The Statement of Cash Flow Module 9: Budgets The Use of Budgets in Business Operations Annual Operating Budgets Formulas and Steps in Preparing a Budget Capital Expenditure Budgets Assessment Method of Hospitality & Catering After completing each module of the Hospitality and Catering Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Hospitality & Catering After completing the MCQ/Assignment assessment for this Hospitality and Catering Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, This Hospitality & Catering course is suitable for anyone who works in or aspires to work in the Hospitality & Catering industry. Requirements Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Students who intend to enrol in this Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Course must meet the following requirements: Hospitality Catering: Good command of the English language Hospitality Catering: Must be vivacious and self-driven Minimum Basic computer knowledge A minimum of 16 years of age is required Career path Hospitality & Catering Management, Professional Chef, HACCP, Food Hygiene and Safety, Certificates PDF Certificate Digital certificate - Included

Overview Embark on an exciting journey through the 'Certificate in Airline Cabin Crew at QLS Level 3', where the sky is not the limit but a canvas of opportunities. This comprehensive course offers a deep dive into the intriguing world of aviation, tailored for those aspiring to soar in the airline industry. The curriculum is meticulously crafted, beginning with the basics in 'Introduction to Aircraft Cabin Crew', progressing through the nuances of airline types, and culminating in advanced topics such as 'Crew Resource Management'. This training not only equips you with theoretical knowledge but also imparts practical insights, ensuring you emerge well-versed in the dynamic environment of cabin crew responsibilities. Imagine yourself navigating through the aisles of a commercial aircraft, equipped with knowledge ranging from emergency protocols to effective communication with passengers. Each module, from 'Personal Grooming of Cabin Crew' to 'Emergency Evacuation System', is designed to sculpt you into a professional who can handle the pressures and pleasures of cabin crew life with equal ease. The course peels back layers of this fascinating career, revealing not just the glamour but also the challenges, and prepares you for recruitment with specific modules focused on interview techniques. This course is more than just a training program; it's a transformative experience. It paints a realistic picture of a cabin crew's life, balancing the allure of travel with the need for rigorous safety measures. By the end of this course, you will not only have acquired a rich understanding of the airline industry but also developed a skill set that makes you an asset to any airline, ready to embark on a career that takes you around the globe. What you'll learn: By the end of the course, you'll have -  Comprehensive understanding of the airline industry and cabin crew roles. Proficiency in emergency and safety procedures specific to aviation. Effective communication skills with passengers and airline staff. Mastery in personal grooming and fatigue management for cabin crew. In-depth knowledge of cabin operations and crew resource management. Why buy this Certificate in Airline Cabin Crew at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this course for? Individuals aspiring to join the airline industry as cabin crew. Current airline staff seeking to enhance their career prospects. Hospitality professionals aiming to transition into aviation. Graduates interested in a dynamic and global career path. Anyone passionate about travel and customer service excellence. Career path Flight Attendant: £18,000 - £30,000 Per Annum Senior Cabin Crew: £25,000 - £35,000 Per Annum Cabin Crew Trainer: £30,000 - £40,000 Per Annum Airline Customer Service Manager: £24,000 - £40,000 Per Annum In-flight Services Manager: £35,000 - £50,000 Per Annum Airline Operations Supervisor: £28,000 - £42,000 Per Annum Prerequisites This Certificate in Airline Cabin Crew at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to Aircraft Cabin Crew Introduction to Aircraft Cabin Crew 00:18:00 Module 02: Understanding Different Types of Airlines Understanding Different Types of Airlines 00:29:00 Module 03: Role of Regulatory Bodies and Trade Associations Role of Regulatory Bodies and Trade Associations 00:30:00 Module 04: Things to Know about a Cabin Crew Life Things to Know about a Cabin Crew Life 00:32:00 Module 05: Advantages and Disadvantages of a Cabin Crew Career Advantages and Disadvantages of a Cabin Crew Career 00:26:00 Module 06: Recruitment Preparation for Pursuing a Cabin Crew Career Recruitment Preparation for Pursuing a Cabin Crew Career 00:49:00 Module 07: Cabin Crew Interview Formats Cabin Crew Interview Formats 00:40:00 Module 08: Training Procedures Training Procedures 00:29:00 Module 09: Aviation Abbreviation and Airport Codes Aviation Abbreviation and Airport Codes 00:31:00 Module 10: The Layout of a Commercial Aircraft The Layout of a Commercial Aircraft 00:44:00 Module 11: Cabin Familiarisation for a Cabin Crew The Layout of a Commercial Aircraft 00:44:00 Module 12: Departments of Airlines and their Interconnection with Cabin Crew Cabin Familiarisation for a Cabin Crew 00:37:00 Module 13: Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet Departments of Airlines and their Interconnection with Cabin Crew 00:51:00 Module 14: Basic Knowledge of Weather Regarding Aviation Knowledge of Currencies, 24 Hour Clock and Phonetic Alphabet 00:14:00 Module 15: Duties of a Cabin Crew Basic Knowledge of Weather Regarding Aviation 00:29:00 Module 16: Communication with the Passenger Duties of a Cabin Crew 00:29:00 Module 17: Aircraft Galley Communication with the Passenger 00:31:00 Module 18: Emergency Evacuation System Aircraft Galley 00:22:00 Module 19: Tackling the Event of a Fire Emergency Evacuation System 00:38:00 Module 20: Medical First Aid Tackling the Event of a Fire 00:29:00 Module 21: Personal Grooming of Cabin Crew Medical First Aid 00:49:00 Module 22: Cabin Crew Fatigue Management Personal Grooming of Cabin Crew 00:53:00 Module 23: Crew Resource Management Cabin Crew Fatigue Management 00:42:00 Assignment Assignment - Certificate in Airline Cabin Crew at QLS Level 3 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Elevate your consultancy career with the Food Health & Safety Consultant: 8-in-1 Premium Online Courses Bundle, designed for professionals seeking expertise in food safety management and compliance. This bundle integrates key courses in Food Safety, Food Science, Hospitality and Catering, First Aid, Problem Solving, Team Leader, Report Writing, and HACCP — essential for consultants in food industries, catering, and health and safety roles. Act now to boost your hireability and consultancy credibility. Gain practical, in-demand skills with a trusted training provider offering exceptional value for money. Compete High has 4.8 on 'Reviews.io' and 4.3 on Trustpilot, confirming its excellence in career-focused learning. Description The bundle ensures you are equipped with a strong foundation in Food Safety and Food Science, critical for advising businesses on best practices. Develop customer service excellence with Hospitality and Catering insights, while First Aid training ensures you can respond confidently to emergencies. Tackle challenges effectively with Problem Solving skills, and grow your leadership abilities through the Team Leader course. Enhance your professional communication with Report Writing skills vital for clear documentation. Master HACCP, a globally recognized standard in food safety management systems. This combination creates a robust skill set making you a highly marketable food health and safety consultant. FAQ Q: Is this bundle suitable for beginners? A: It is ideal for both newcomers and experienced professionals aiming to upgrade their consultancy skills. Q: Do I receive certificates? A: Yes, certificates accompany each course completion. Q: How does Report Writing benefit me as a consultant? A: Clear reports help communicate findings and recommendations effectively to clients. Q: Why is HACCP important? A: It is essential for managing food safety hazards and regulatory compliance.

In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.

The Medical Receptionist – CPD Accredited Course is tailored for individuals keen to develop their career in the healthcare sector. It offers a thorough understanding of the crucial tasks involved in managing front-of-house operations in medical environments, including patient interaction, appointment scheduling, and maintaining professional standards. This course provides a solid foundation for those who wish to work in medical practices, clinics, or healthcare facilities, without the need for in-person attendance. Throughout the course, learners will explore administrative skills, customer service excellence, and the essential organisational techniques that ensure a smooth-running practice. With accreditation from CPD, this course offers valuable insights into the duties of a medical receptionist, preparing learners for a variety of roles within the healthcare industry. Whether you're aiming to enter the field or elevate your existing knowledge, this course is a practical choice for career advancement. It ensures that you acquire the right knowledge to handle both day-to-day tasks and the more specific challenges encountered in a busy healthcare setting. Course Curriculum: Module 1: Introduction to Healthcare and Receptionists Module 2: Organise Schedules Module 3: Maintaining Medical Records Module 4: Effective Filing Systems in Medical Offices Module 5: Confidentiality in a Medical Environment Module 6: Time Management Module 7: Medical Jargon and Terminology Module 8: Maintaining Workplace Safety Module 9: Information Technology in Health Care Module 10: Legal aspects and Ethics Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Medical Receptionist - CPD Accredited course, you will qualify for the CPD Certification Service (CPD UK) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Medical Receptionist - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Medical Receptionist - CPD Accredited training.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

LEARN ABOUT BEHAVIORAL VS. TRADITIONAL INTERVIEWING, AND HOW TO INCORPORATE AND DEVELOP INTERVIEWING SKILLS TO ENSURE THAT YOU FIND THE RIGHT CANDIDATE FOR THE JOB. Behavioral Interviewing means asking candidates questions that will help you to discover how the interviewee acted in specific employment-related situations. Because past performance is a good indicator of how someone will act in the future, this style of interviewing is extremely useful, and the method of choice for recruiting teams. In this session, you will learn about behavioral vs. traditional interviewing, and how you can incorporate and develop your interviewing skills to ensure that you have the right candidate for the job. OBJECTIVES Participants will be able to: Build a consistent framework and process to ensure an unbiased candidate experience; Choose job specifications and determine how success will be measured (skills); Identify characteristics and qualities that will support the required skills; Prepare questions to elicit descriptions of behaviors, attitudes, and skills necessary for the job; Review legal and appropriate interviewing etiquette/guidelines, including social media research; Screen candidates, using resumes and phone interviews; and Conduct successful role-play Behavioral Interviews in class. CLASSES WILL INCLUDE: Workbooks for future reference and study. Workshop / role play with actual interview scenarios to assist in internalizing data. Time for individual questions and concerns to aid in personalizing tactics. Online Format—Behavioral Interviewing is a 4-hour interactive online class for up to six people. Register for this class and you will be sent ONLINE login instructions prior to the class date. Rich has an engaging presentation style. The New Mexico chapter of the International Society for Performance Improvement (NMISPI) gave high marks to his interactive and lively Improving Customer Service workshop. There were opportunities to share ideas and analyze different techniques, and 87% of attendees said that they would recommend this workshop to others. Ildiko OraveczNew Mexico International Society for Performance Improvement

The Hospitality & Restaurant Management (HRM) course is designed for individuals seeking a solid understanding of the key principles that shape the hospitality and restaurant industry. Whether you are looking to manage a restaurant or handle the operations of a hospitality business, this course equips you with the knowledge to make informed decisions and develop strategies that drive business success. We cover essential topics such as customer service excellence, operational management, and financial strategies within the hospitality sector. Throughout this course, you will learn how to tackle the challenges faced by managers in a fast-paced, customer-focused environment. The course content has been carefully crafted to help you gain a clear understanding of both the theoretical and practical aspects of hospitality and restaurant management, without the need for any physical attendance. Gain insights on how to lead teams, manage finances, optimise resources, and build a thriving environment for your staff and customers. This course is ideal for anyone looking to elevate their career in the hospitality sector, as well as business owners keen to streamline their operations. Key Features: CPD Accredited Hospitality & Restaurant Management Course. Instant e-certificate and hard copy dispatch by next working day Fully online, interactive Hospitality & Restaurant Management course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of this Hospitality & Restaurant Management (HRM) Course: Module 01: An Overview of Hotel Industry Module 02: The Process of Development and Training in Hospitality Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Service Quality in Hospitality Industry Module 06: Customer Satisfaction Module 07: An Overview of the Restaurant Industry Module 08: Restaurant Layout Management and Legal Requirements Module 09: Menu Planning Module 10: Drinks Management Module 11: Purchasing, Receiving, Inventory, and Storage Module 12: Finding, Recruiting, and Training Employees Module 13: Running a Safe and Clean Restaurant Module 14: Customer Relations and Marketing Policy Learning Outcomes: Analyze the hotel & Restaurant Management industry, understanding its structure and dynamics. Demonstrate proficiency in front office operations and customer service. Execute effective housekeeping, engineering, and security management strategies. Implement quality management practices to enhance service standards. Develop expertise in restaurant layout, menu planning, and customer relations. Master the skills of purchasing, inventory, and employee recruitment in restaurants. Accreditation All of our courses are fully accredited, including this Hospitality & Restaurant Management (HRM) Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective inRestaurant Management. Certification Once you've successfully completed your Hospitality & Restaurant Management (HRM) Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Hospitality & Restaurant Management (HRM) Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Hospitality & Restaurant Management (HRM) courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hospitality & Restaurant Management (HRM) Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Hospitality & Restaurant Management (HRM) course is ideal for: Individuals aspiring to excel in hotel and restaurant management roles. Professionals seeking in-depth knowledge of hospitality and restaurant operations. Entrepreneurs planning to establish or manage their own restaurants. Career changers aiming to enter the dynamic hospitality and restaurant industry. Requirements Learners do not require any prior qualifications to enrol on this Hospitality & Restaurant Management (HRM) Course. You just need to have an interest in Hospitality & Restaurant Management . Career path After completing this Hospitality & Restaurant Management (HRM) Course you will have a variety of careers to choose from. The following job sectors of Hospitality & Restaurant Management (HRM) Course are Hotel Manager - £30K to 60K/year Restaurant Manager - £25K to 45K/year Front Office Manager - £25K to 40K/year Housekeeping Manager - £23K to 35K/year Food and Beverage Manager - £28K to 50K/year Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.