In order to be an effective manager, it is extremely important to have good communication skills so that you can get your instructions across clearly and in a manner which will get you the results you desire from your employees. Our 2-day Effective Communication and Influencing course aims to provide attendees with a range of skills and behaviours which will allow them to communication clearly and effectively. Course syllabus modules include explaining the communication process, the different styles of influencing, the importance of body language and tone of voice, non-verbal communication and more. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One The Communication Process Identifying, what is effective communication? Recognising the different ways in which we communicate The barriers to effective communication Looking at Johari's™ Window, to better understand how communication flows Module Two Effective Communication Skills Demonstrating a positive mental attitude Establishing active listening Developing your questioning skills Using positive language Module Three Different Types of Influencing Looking at influencing versus manipulation Developing your own preferred influencing style Understanding the different influencing styles and their uses adopting a flexible style for the desired outcome Module Four Behaviour Breeds Bahaviour (Transactional Analysis) Looking at the history of hidden transactions in communications The hidden meaning in what we say and what we receive How to recognise if what you're saying is calm, rational, logical and professional Module Five Body Language Understanding the impact of body language in effective communication Noticing how your own body language influences others positively and negatively Analysing and practicing the techniques of successful body language Module Six It's All in the Voice Learning the importance of tone of voice in effective communication Realising how your tone of voice influences others Module Seven Written Communication Understanding the pitfalls of opening a discussion Identifying the different types of written communication Recognising the importance of preparation and planning Looking at different structures and layouts of written communication Using the correct words and phrases Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
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Give leaders and managers the skills to tackle the tough stuff with this practical course. Perfect for experienced as well as new managers, we’ll provide the tools to talk confidently with staff on tricky subjects and highlight the importance of enhancing their emotional intelligence. The course includes: Changing your mindset Unconscious bias Emotional Intelligence Planning (not scripting) Monologue vs dialogue Questioning skills Listening skills Solution- finding
Telephone-Etiquette: Telephone-Etiquette Course Online Unlock Your Professional Success with Telephone-Etiquette: Telephone-Etiquette Course. Elevate Your Communication Skills Today! Are you tired of fumbling through phone conversations, unsure of how to present yourself professionally? Do you want to enhance your communication skills and leave a lasting impression on your callers? Look no further! Our comprehensive course, Telephone-Etiquette: Telephone-Etiquette Course is here to transform your phone interactions and boost your professional success. In this Telephone-Etiquette: Telephone-Etiquette Course, you will learn the fundamental principles of phone etiquette and effective communication. Learn techniques to convey your message clearly, use appropriate tone and language, and build rapport over the phone. With this Telephone-Etiquette: Telephone-Etiquette Course you will acquire the skills to leave a positive impression from greeting callers to efficiently managing their queries or concerns. This Telephone-Etiquette: Telephone-Etiquette Course will cover strategies to achieve your desired outcomes. This Telephone Etiquette course will help you learn how to remain calm, defuse tense situations, and turn negative experiences into positive outcomes. With this Telephone-Etiquette: Telephone-Etiquette Course enhance your communication within your organization through seamless interoffice calls. Discover the art of leaving clear and concise voicemail messages that effectively convey your intended message. Through this Telephone-Etiquette: Telephone-Etiquette Course equip yourself with the skills to address and correct poor telephone etiquette within your team or organization. The Telephone-Etiquette: Telephone-Etiquette Course also provides additional resources to continue your professional development. Don't miss this opportunity to excel in your telephone communication skills and make a lasting impression on your callers. Enrol in Telephone-Etiquette: Telephone-Etiquette Course today and elevate your professional interactions to new heights. Main Course: Telephone-Etiquette Course Free Courses included with Telephone-Etiquette: Telephone-Etiquette Course: Along with Telephone-Etiquette Course you will get free Communication Skills Along with Telephone-Etiquette Course you will get free Level 5 Negotiation Skills Special Offers of this Telephone-Etiquette: Telephone-Etiquette Course: This Telephone-Etiquette: Telephone-Etiquette Course includes a FREE PDF Certificate. Lifetime access to this Telephone-Etiquette: Telephone-Etiquette Course Instant access to this Telephone-Etiquette: Telephone-Etiquette Course 24/7 Support Available to this Telephone-Etiquette: Telephone-Etiquette Course Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course teaches all the aspects of phone etiquette and using proper phone language. The Telephone-Etiquette: Telephone-Etiquette Course describes how to eliminate phone distractions. Inbound and outbound calls are part of this Telephone-Etiquette: Telephone-Etiquette Course. Through the Telephone-Etiquette: Telephone-Etiquette Course, handling rude or angry callers. Moreover, Telephone-Etiquette course describes handling interoffice calls and voicemail messages. This Telephone-Etiquette: Telephone-Etiquette Course is helpful for correcting poor telephone etiquette and wrapping up. Who is this course for? Telephone-Etiquette: Telephone-Etiquette Course Online This Telephone-Etiquette: Telephone-Etiquette Course is perfect for students, business experts or stay-at-home parents. Requirements Telephone-Etiquette: Telephone-Etiquette Course Online To enrol in this Telephone-Etiquette: Telephone-Etiquette Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Telephone-Etiquette: Telephone-Etiquette Course. Be energetic and self-motivated to complete our Telephone-Etiquette: Telephone-Etiquette Course. Basic computer Skill is required to complete our Telephone-Etiquette: Telephone-Etiquette Course. If you want to enrol in our Telephone-Etiquette: Telephone-Etiquette Course, you must be at least 15 years old. Career path Telephone-Etiquette: Telephone-Etiquette Course Online After completing this Telephone-Etiquette: Telephone-Etiquette Course, you may be able to pursue a variety of promising career opportunities related to this Telephone-Etiquette field.
Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers, team leads, and individual contributors on techniques and best practices for continual improvement of themselves as leaders. Overview Define leadership. Assess your own leadership traits. Establish your leadership development plan. Develop your communication skills. Build your reputation. You have transitioned from an individual contributor to a manager, or as an individual contributor, you\'ve acquired practical skills to enhance your leadership abilities. When you want to take your leadership skills to the next level, you assess your leadership traits, develop your communication skills, and build your reputation. These strategies can increase your ability to effectively influence others and get results. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites Students taking this course should have completed the course: Practical Leadership (Second Edition) 1. Defining Leadership Topic A: Identify Leadership Attributes Topic B: Identify Leadership Responsibilities 2. Assessing Your Leadership Traits Topic A: Assess Your Leadership Characteristics Topic B: Determine How Colleagues View Your Leadership Topic C: Evaluate Factors that Affect Your Leadership 3. Establishing Your Leadership Development Plan Topic A: Identify Your Destination Topic B: Establish Your Map Topic C: Build a Leadership Development Plan 4. Developing Your Communication Skills Topic A: Upgrade Your Listening Skills Topic B: Improve Your Communication Effectiveness 5. Building Your Reputation Topic A: Establish Your Credibility Topic B: Use Influence to Get Results Additional course details: Nexus Humans Developing Yourself as a Leader (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Yourself as a Leader (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Emotional Intelligence Training
3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | 10 CPD Courses | Lifetime Access | 24/7 Tutor Support
***24 Hour Limited Time Flash Sale*** Executive PA, Legal Secretary & Communication- 3 QLS Course Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Navigate through the corporate world with finesse and precision with our 'Executive PA, Legal Secretary & Communication' course bundle. This comprehensive suite of 8 courses unravels the many facets of corporate operations and communication. Take advantage of the 3 QLS-endorsed courses that masterfully delve into the roles of an Executive PA, a Legal Secretary, and the art of Effective Communication Skills - each one equipped with a hardcopy certificate. The journey doesn't stop there! Amplify your theoretical understanding with our 5 CPD QS accredited courses in Office Administration, Document Control, Legal Office Administration, Online Meeting Management, and Business Writing. Each course has been curated to enhance your corporate skillset and set you on the path to success. Equip yourself with our 'Executive PA, Legal Secretary & Communication' course bundle and rise above the competition! Key Features of the Executive PA, Legal Secretary & Communication- 3 QLS Course Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Executive PA, Legal Secretary & Communication- 3 QLS Course bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Executive PA QLS Course 02: Legal Secretary QLS Course 03: Effective Communication Skills 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Office Administration Course 02: Document Control Course 03: Legal Office Administration Course 04: Online Meeting Management Course 05: Business Writing In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self-Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Executive PA, Legal Secretary & Communication- 3 QLS Course courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the roles and responsibilities of an Executive PA and a Legal Secretary. Enhance your effective communication skills. Gain an understanding of office administration and document control procedures. Learn about legal office administration tasks. Develop skills in online meeting management and business writing. Understand the principles of professional document control. Develop strategies for efficient online meeting management. The 'Executive PA, Legal Secretary & Communication' course bundle offers a comprehensive theoretical foundation on crucial corporate roles and communication techniques. This bundle is designed to provide a deep understanding of the responsibilities of an Executive PA and a Legal Secretary. Moreover, it offers insight into effective communication skills that can enhance your workplace interactions. The course bundle also comprises CPD QS accredited courses on Office Administration, Document Control, Legal Office Administration, Online Meeting Management, and Business Writing. These courses will equip you with a deeper understanding of office procedures, document management, online meetings, and professional writing. By completing this bundle, you'll be well-prepared to excel in your professional life. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to work as an Executive PA or Legal Secretary. Those keen on improving their communication skills. Office Administrators aiming to enhance their skills. Professionals looking to better manage online meetings and business writing. Career path Executive PA: (£25,000 - £35,000) Legal Secretary: (£20,000 - £30,000) Office Administrator: (£18,000 - £24,000) Document Controller: (£20,000 - £30,000) Legal Office Administrator: (£22,000 - £32,000) Business Writer: (£20,000 - £35,000) Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included
In the business world, effective written communication is essential, yet many individuals encounter challenges in this area. Writing skills problems often manifest as difficulties in crafting clear and concise messages, resulting in misunderstandings, errors, and a lack of professionalism. Common issues include improper grammar and punctuation usage, vague or convoluted language, and an inability to structure documents logically. These problems can hinder productivity, damage a company's reputation, and strain professional relationships. Learning Objectives The following are some of the key outcomes in this course: Explore how you can write with purpose Learn why professional communication should have a purpose, how to identify that purpose Benefits of keeping your writing structured, and how to lay out your introduction, body paragraphs, and conclusion most effectively. Explore the rules of grammar, spelling, punctuation and understand the most common writing mistakes and explain how to Target Audience Young Professionals