12 Courses in Cardiff delivered Online

Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives  The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan

Managers and leaders use power every day, many feel reluctant to use it or even to admit that it is part of their job. However, using power effectively is an important skill and by developing influencing techniques can lead to increased effectiveness in a team. This course describes the sources of power and strategies and assesses your abilities in line with these. Power should contribute to organisational goals, respect human rights and conform to standards of equality and justice.

Course Overview Securing your dream job depends largely on how you portray yourself in your CV and the interview. The CV Writing & Interview Essential Skills course is here to show you the way. In this course, you will learn the tips and tricks to stand out from your competitors. The CV Writing & Interview Essential Skills course will assist you in creating an eye-catching CV. In this course, you will learn what are the missing pieces in your resume and how to eliminate them. The course will help you identify the reason why you are not getting interview calls. You will acquire the skills and expertise to prove why you are right for the job. The course will teach you the psychological strategies and influencing techniques required to ace the interview. This CV Writing & Interview Essential Skills course is a blessing for those who wish to achieve their dreams. If you are one of them enrol in this course today and get a step closer to getting your dream job. Learning Outcomes Find out what things are missing in your CV Learn the reasons behind not getting a call for an interview Understand how tangible evidence help in securing a job Develop the ability to show the reasons to employ you Learn how to use behavioural psychology and influencing techniques in interviews Familiarise with the important questions you should ask Who is this Course for? The CV Writing & Interview Essential Skills course is for individuals who wish to create an outstanding CV and ace their interviews. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. A good understanding of the English language, numeracy and ICT are required to attend this course. Certification After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why Choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere, anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The CV Writing & Interview Essential Skills course will be beneficial for any related profession or industry, such as: Business professionals IT professionals Management professionals Teachers Engineers Office Workers AN OVERVIEW AND INTRODUCTION Why take this course? 00:04:00 Introduction to the course 00:05:00 SECTION 2 THE MAIN LECTURES Your CV - the interviewer's reason to eliminate you! 00:04:00 Your CV needs to work harder than you think 00:05:00 The three missing 'Traits' 00:04:00 You've got the interview - NOW WHAT? 00:04:00 What are my 'Tangibles'? 00:04:00 Proof Positive!! 00:04:00 The 'Missing Ingredient' to virtually guarantee selection! 00:03:00 Why does this work so well? 00:03:00 The final hurdle 00:06:00 Bringing it all together 00:05:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Step into the fascinating world of sports and psychology with our dynamic 8-course bundle - "Sports Agent, Sports Psychology with Influencing and Negotiating." This bundle amalgamates a comprehensive range of theoretical knowledge essential for the sports industry. Among the collection are 3 QLS endorsed courses - Sports Agent, Sports Psychology Training, and Influencing and Negotiating. These in-depth courses not only introduce you to the intriguing interplay of sports and psychology, but also equip you with the theoretical knowledge required to negotiate and influence effectively. Upon completion, you'll receive a hardcopy certificate to acknowledge your dedication and growth. Key Features of the Sports Agent, Sports Psychology with Influencing and Negotiating Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our [Course_Title] bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Sports Agent QLS Course 02: Sports Psychology Training QLS Course 03: Influencing and Negotiating 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Sports Therapy Course 02: Sports Nutrition Course 03: Sports Coaching & Fitness Training Course 04: Sports Medicine Fundamentals Course 05: Hydrotherapy In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Sports Agent, Sports Psychology with Influencing and Negotiating courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Gain a solid understanding of the roles and responsibilities of a sports agent. Develop an appreciation for the field of sports psychology. Learn effective techniques for influencing and negotiating in the sports industry. Acquire theoretical knowledge about sports therapy and nutrition. Unleash your potential with our "Sports Agent, Sports Psychology with Influencing and Negotiating" bundle. These 8 courses have been designed to give you a broad theoretical understanding of various aspects of the sports industry. Ranging from sports agent fundamentals to sports psychology and advanced negotiating techniques, these 3 QLS endorsed courses and 5 CPD QS accredited courses provide a holistic learning experience. With a hardcopy certificate upon completion of the QLS courses, you will have a testament to your commitment to professional development. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals with a keen interest in sports and psychology. Those seeking to enhance their understanding of negotiation and influencing techniques. Professionals looking to broaden their knowledge in sports nutrition, therapy, and coaching. Career path Sports Agent - Salary Range: £20,000 - £1,000,000+ Sports Psychologist - Salary Range: £31,000 - £37,000 Hydrotherapist - Salary Range: £18,000 - £30,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Are you ready to take the next step in your career journey? Dive into the world of effective leadership and people management with our comprehensive Diploma on Leadership and People Management. Designed to empower you with the essential skills and knowledge needed to thrive in today's dynamic workplace, this diploma program is your gateway to success. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this leadership and people management diploma, learners focus on understanding themselves better, setting achievable goals, and mastering fundamental skills like influencing others positively. They explore the history and development of leadership styles, learning how to lead by example and inspire others toward a common vision. Encouragement and empowerment are emphasized, along with the importance of challenging existing processes to foster innovation and growth. Learners delve into situational leadership, understanding how to adapt their approach based on different circumstances and individuals. The curriculum aims to equip learners with practical tools and knowledge to effectively lead and manage people in various settings. Course Curriculum Module 01: A Personal Inventory Module 02: Setting Goals Module 03: Basic Influencing Skills Module 04: The Evolution of Leadership Module 05: Modeling the Way Module 06: Inspiring a Shared Vision Module 07: Encouraging the Heart Module 08: Enabling Others to Act Module 09: Challenging the Process Module 10: Situational Leadership Module 11: Getting Started Learning Outcomes: Analyze personal strengths to enhance leadership effectiveness and adaptability. Develop strategic goals aligned with organisational vision and objectives. Employ fundamental influencing techniques to foster positive team dynamics. Trace the historical progression of leadership theories and practices. Demonstrate leadership by example through ethical and authentic behaviour. Cultivate a compelling vision that motivates and aligns team members. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leaders seeking foundational leadership skills. Managers aiming to enhance team collaboration and productivity. Professionals transitioning into leadership roles within their organisations. Individuals eager to develop a deeper understanding of leadership principles. Team leaders looking to inspire and empower their team members. Career path Team Leader Project Manager Human Resources Manager Operations Manager Business Development Manager Training and Development Specialist Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Maximising the relationship and sales potential of each active account is key to the sustainability of any business relying on repeatable custom. In this workshop we start by looking at key techniques for analysing the profitability and development opportunities for different clients before deciding upon the strategy and skills needed for moving the relationship to that of trusted adviser and partner. By understanding and creating the need we can use our influencing skills to harness any sales development potential. By creating the habit of explaining our ideas in a way that also meets the need of the other party we help everybody make the right decisions for them. This course will help participants: Assess the sales profitability and potential of existing key accounts Prioritise where time and energy is directed for maximum profitability Understand the key players in the decision making unit Create a strategic plan for the development of each client target Develop proactive sales consultancy skills Learn advanced communication and influencing techniques 1 What makes an effective account manager? The difference between order taking and account management How do you define a key account in your business? Why should existing customers remain with your company? How do you compare to the competition? 2 How do I prioritise my account management activity? Use practical tools to help you assess revenue potential Analyse the investment required versus the return on your time Create a SWOT analysis on your clients - Strengths, Weaknesses, Opportunities & Threats Appreciate how this knowledge will improve your sales development 3 Planning strategies for each account Create a list of priority accounts and activities Learn how to develop a long-term and sustainable relationship Discover how they make their purchasing decisions Research the make-up of the Decision Making Unit for each client 4 Learning and utilising the six principles of influence Learn the secrets these principles offer sales people Discover how these principles will work for you Create an influencing strategy for influencers within the client Learn new habits of influence 5 Proactive sales skills Plan proactive sales meetings for key accounts Set primary and secondary objectives for every touch point with the customer Structure sales meetings for maximum effectiveness Help the customer commit and achieve their objectives 6 Putting it into practice Discuss real scenarios to plan for putting these skills into practice Share common issues with fellow sales people Create a personal development plan

Developing the high performing team takes time and effort. But above all, it requires an understanding of the dynamics of high performing teams. This programme helps managers and leaders understand what high performing teams do and how they do it. It focuses on enabling managers to see their teams from different perspectives, allowing them to adapt their styles to maximise team outputs. A core theme is the need for managers of teams to 'hold up the mirror' to themselves and to see themselves as a leader of people, to reflect on how others see them and to modify their style accordingly. This programme will help managers / team leaders: Analyse the constituents of a 'high performing' team Apply essential influencing techniques Use a range of communication techniques to support effective teamwork Create and articulate team vision Generate common values Assess team effectiveness and take/recommend the appropriate actions Make more efficient use of team time Understand and agree on techniques to manage conflict Define and implement team meeting protocols that will facilitate team effectiveness Use the Prime Focus model to create the environment and framework for a high performing team Draft your team strategy to take them to the next level Day 1 1 Welcome and introduction Participants are welcomed to the programme and invited to share their personal objectives and people challenges Participants are given an action plan template to complete throughout the workshop 2 Your team The concept of 'positive intention' The difference between a team and a high performing team Assess your team effectiveness What is your 'interference'? 3 The team environment Setting the scene Building rapport Active listening Team goals and role profiling 4 Your style Tuckman model of team stages - how do you manage each stage? Team standards and goals Your team vision 5 Effective team meetings Influencing in team meetings How to make them interesting and relevant The pure role of the chair Day 2 1 Effective communication techniques Giving and receiving feedback Your communication style How to adapt, pace and lead to build rapport The Mehrabian theory of communication 2 How to manage conflict What is conflict? What is your default conflict approach? Tools and tips for managing conflict Practice sessions 3 Team skills Undertake a team skills analysis Types of team member Motivating team members Reframing situations 4 Setting your strategy Seeing the bigger picture The Prime Focus Model Your strategy for success Articulating your strategy Action plans revisited

Negotiation is an everyday challenge for some whether it be in the office, field or at home. Have you ever walked away from a situation thinking "if I'd only put my thoughts, side, opinion or words across better"? This 2-day course is perfect for managers, supervisors and sales people. It will focus on negotiation skills and the techniques that go with it. In this energy-charged provision you'll learn and practice negotiation, assertiveness and influencing techniques. Course Syllabus The syllabus of the Effective Communication and Influencing course is comprised of seven modules, covering the following: Module One An Introduction to Negotiation Assessment of your current sales and negotiation strengths and improvement areas What is negotiation? Identifying objectives and all factors affecting negotiation The negotiation model - the four stages Module Two The Preparation Stage The significance of preparation and why we need to prepare What do you need to prepare? Preparing a set of objectives: yours and theirs Understanding constants and variables Researching the other party Creating a "win-win" situation Preparing yourself for possible set-backs and objections Module Three The Discussion Stage The importance of rapport building Opening the negotiation The power of effective questioning techniques Improving your listening skills Controlling emotions Spotting the signs - non-verbal communication and voice clues Module Four The Proposing Stage Stating your opening position Responding to offers How to deal effectively with adjournments Module Five The Bargaining and Closing Stage Making concessions - the techniques Adopting key bargaining skills Dealing with objections and underhand tactics Closing techniques Confirming the agreement Creating long term, lasting commitment Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Learn the skills, knowledge and have the confidence to tackle difficult conversations in a productive way. Course overview Duration: 1 day (6.5 hours) Do you worry about how to give negative feedback or deal with performance issues? Are you concerned about giving bad news? This workshop is designed to give you the skills, knowledge and confidence to tackle these scenarios in a productive way. If you are a people manager, team leader or supervisor looking to make those challenging conversations less stressful and more effective, this workshop is for you. Lots of practical sessions will ensure you have the opportunity to relate your learning to your real life work situations. The one day session will use professional actors in the afternoon so that you can practice handling real-life challenging conversations. Objectives By the end of the course you will be able to: Deal with a wide range of challenging conversations Describe the preferred behavioural style for giving feedback State the most appropriate influencing technique to use in your situations Explain how to give successful constructive feedback Content What are challenging conversations What type of challenging conversations occur? Why do we find them challenging? Communication Practical exercise to demonstrate and act as a refresher of the fundamentals of communication Barriers to communication especially in a difficult discussion Choosing the right behavioural style Refresher of assertiveness and why it is important in this context Practical exercise demonstrating how behaviour breeds behaviour, and the impact of choosing an inappropriate style Steps to using assertive behaviour Influencing Cialdini’s model for influence How to use influencing techniques in handling challenging conversations Practical application Feedback Understanding feedback – positive vs. negative Using the ABCBC model for feedback Using the basics of emotional intelligence to give effective feedback Practical application Practical Activities Professional actors will work with you in small groups in the afternoon to practice real-life challenging conversations.