The Care Certificate Preparation Standards (1 to 15) QLS Endorsed Course is designed for individuals aiming to build a strong foundation in essential care practices. This course offers clear guidance on the key principles and responsibilities expected in health and social care settings, covering all fifteen standards with thorough detail. Whether you are new to the sector or seeking to refresh your knowledge, the course provides valuable insight into delivering safe, respectful, and effective care. Delivered entirely online, this course offers the flexibility to learn at your own pace without any need for physical attendance. It includes essential topics such as safeguarding children, understanding end of life care, and the fundamental duties of care workers. Each module is carefully structured to help learners grasp the vital concepts needed to support people confidently and sensitively. With QLS endorsement, this course assures quality and relevance, making it an excellent choice for anyone preparing to enter or progress in the care profession. Our The Care Certificate Preparation Standards course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. The Care Certificate Preparation Standards QLS Bundle Includes the following Courses Course 01: Certificate in Care Certificate Preparation at QLS Level 2 Course 02: Safeguarding Children Level 3 Designated Lead DSL Course 03: End of Life Care Key Features of The Care Certificate Preparation Standards Eligibility for QLS endorsed certificate upon successful completion of the The Care Certificate Preparation Standards course Free CPD Accredited Course Fully online, interactive The Care Certificate Preparation Standards course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth The Care Certificate Preparation Standardstraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the The Care Certificate Preparation Standards course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This The Care Certificate Preparation Standards course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your The Care Certificate Preparation Standards course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the The Care Certificate Preparation Standards course, learners will be able to order an endorsed certificate, titled: [Certificate in Care Certificate Preparation], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about The Care Certificate Preparation Standards basics. Requirements No prior degree or experience is required to enrol in this The Care Certificate Preparation Standards course. Career path This The Care Certificate Preparation Standards Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
The Healthcare Assistant: QLS Endorsed Course is designed to equip learners with essential knowledge and understanding required to support healthcare settings effectively. This online programme covers key areas such as patient care fundamentals, infection prevention, and safe medication administration, all structured to meet high standards of quality and safety. Delivered entirely online, the course allows flexible learning while maintaining a focus on theoretical knowledge critical to the healthcare sector. This bundle includes a Diploma in Healthcare Assistant at QLS Level 5, alongside specialist modules on Infection Control and the Control and Administration of Medicines. Each element is tailored to build confidence and deepen insight into vital healthcare processes. Whether you are looking to enhance your career prospects or develop your understanding of healthcare duties, this course offers an accessible route to gain recognised qualifications without the need for any physical attendance. Our Healthcare Assistant course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Healthcare Assistant QLS Bundle Includes the following Courses Course 01: Diploma in Healthcare Assistant at QLS Level 5 Course 02: Infection Control for Healthcare Course 03: Control and Administration of Medicines Key Features of Healthcare Assistant Eligibility for QLS endorsed certificate upon successful completion of the Healthcare Assistant course Free CPD Accredited Course Fully online, interactive Healthcare Assistant course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Healthcare Assistanttraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Healthcare Assistant course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Healthcare Assistant course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Healthcare Assistant course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Healthcare Assistant course, learners will be able to order an endorsed certificate, titled: [Diploma in Healthcare Assistant at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Healthcare Assistant basics. Requirements No prior degree or experience is required to enrol in this Healthcare Assistant course. Career path This Healthcare Assistant Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
The Food Hygiene and Safety Level 3 course, endorsed by QLS, offers an in-depth understanding of the essential principles governing food safety management. Designed for those seeking to deepen their knowledge of food hygiene, this course covers critical topics such as food contamination, safe storage, and personal hygiene standards. It ensures learners are well-informed about potential hazards and how to maintain a safe food environment, vital for anyone working in food-related industries. This qualification also includes specialised modules on Food Allergy Awareness and HACCP (Hazard Analysis and Critical Control Points) training. These segments provide learners with the knowledge to identify allergenic ingredients and understand systematic approaches to managing food safety risks. Delivered entirely online, this course offers flexibility while maintaining the highest educational standards, making it suitable for individuals looking to enhance their expertise without the need for physical attendance. Our Food Hygiene and Safety course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Food Hygiene and Safety QLS Bundle Includes the following Courses Course 01: Diploma in Food Hygiene and Safety at QLS Level 3 Course 02: Food Allergy Awareness Training Course 03: HACCP Training for Food Safety Key Features of Food Hygiene and Safety Eligibility for QLS endorsed certificate upon successful completion of the Food Hygiene and Safety course Free CPD Accredited Course Fully online, interactive Food Hygiene and Safety course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Food Hygiene and Safetytraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Food Hygiene and Safety course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Food Hygiene and Safety course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Food Hygiene and Safety course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Food Hygiene and Safety course, learners will be able to order an endorsed certificate, titled: [Diploma in Food Hygiene and Safety at QLS Level 3], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Food Hygiene and Safety basics. Requirements No prior degree or experience is required to enrol in this Food Hygiene and Safety course. Career path This Food Hygiene and Safety Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Maintaining impeccable food hygiene and safety standards is essential in any catering environment. This course package offers thorough knowledge on safeguarding food from contamination, ensuring safety at every stage of preparation, storage, and service. Through structured lessons covering the essentials of food hygiene, HACCP principles, and allergen awareness, learners gain vital insights to support high standards in food handling. This training is designed to enhance understanding of risks related to food safety and how to manage them effectively within catering settings. Delivered entirely online, this course allows participants to study at their own pace, making it ideal for busy professionals seeking to enhance their knowledge without the need for physical attendance. The inclusion of the Level 3 HACCP module and food allergen training further equips learners with the necessary expertise to recognise potential hazards and manage allergen risks confidently. This certification is suitable for anyone involved in food preparation and service who wishes to maintain a safe, hygienic environment while meeting industry expectations. Our Food Hygiene and Safety for Catering course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Food Hygiene and Safety for Catering QLS Bundle Includes the following Courses Course 01: Certificate in Food Hygiene and Safety for Catering at QLS Level 2 Course 02: Level 3 HACCP Training Course 03: Food Allergen Awareness Training Key Features of Food Hygiene and Safety for Catering Eligibility for QLS endorsed certificate upon successful completion of the Food Hygiene and Safety for Catering course Free CPD Accredited Course Fully online, interactive Food Hygiene and Safety for Catering course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Food Hygiene and Safety for Cateringtraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Food Hygiene and Safety for Catering course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Food Hygiene and Safety for Catering course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Food Hygiene and Safety for Catering course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Food Hygiene and Safety for Catering course, learners will be able to order an endorsed certificate, titled: [Certificate in Food Hygiene and Safety for Catering at QLS Level 2], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Food Hygiene and Safety for Catering basics. Requirements No prior degree or experience is required to enrol in this Food Hygiene and Safety for Catering course. Career path This Food Hygiene and Safety for Catering Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Navigating the complexities of health and safety regulations is crucial for any workplace, especially in industries like construction and manual handling. This Level 3 course, endorsed by QLS, offers a thorough understanding of health and safety principles tailored to those aiming to develop their knowledge without attending physical sessions. Delivered entirely online, the programme provides clear, accessible content designed to enhance awareness of risk management and safety procedures, making it suitable for a wide range of professionals. The course covers essential topics, including a diploma in health and safety, specific guidance on construction environments, and safe manual handling practices. Whether you’re managing a team, working on-site, or responsible for health and safety policies, this training equips you with the knowledge to maintain a safer workplace environment. With flexible learning at your own pace, you gain confidence in identifying hazards and applying effective control measures — all while fitting study around your schedule. Our Health & Safety Level 3 course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Health & Safety Level 3 QLS Bundle Includes the following Courses Course 01: Diploma in Health & Safety at QLS Level 3 Course 02: Health and Safety in Construction Environment Course 03: Manual Handling in the Workplace Key Features of Health & Safety Level 3 Eligibility for QLS endorsed certificate upon successful completion of the Health & Safety Level 3 course Free CPD Accredited Course Fully online, interactive Health & Safety Level 3 course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Health & Safety Level 3training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Health & Safety Level 3 course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Health & Safety Level 3 course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Health & Safety Level 3 course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Health & Safety Level 3 course, learners will be able to order an endorsed certificate, titled: [Diploma in Health & Safety at QLS Level 3], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health & Safety Level 3 basics. Requirements No prior degree or experience is required to enrol in this Health & Safety Level 3 course. Career path This Health & Safety Level 3 Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
The Health and Social Care: QLS Endorsed Course offers a well-rounded, in-depth look at essential areas in the care sector, tailored for those seeking to deepen their understanding of the field from a strategic and policy-based perspective. This course bundle brings together three focused qualifications: the Diploma in Health and Social Care at QLS Level 5, Infection Prevention & Control for Health & Safety Consultants, and Healthcare GDPR. Together, they cover the key aspects of care provision, infection control protocols, and data handling regulations in modern health and social care environments. Ideal for anyone aiming to build knowledge in leadership, regulatory standards, and safe practices, this flexible online programme is designed to support self-paced learning with a professional edge. Whether you're looking to advance in the care sector or bring more structure to your existing knowledge, this course suite provides the theoretical grounding required for a strong understanding of sector expectations. Each module is designed to reflect the latest UK standards, ensuring your learning remains relevant, policy-aligned, and forward-thinking. Our Health and Social Care course is endorsed by the Quality Licence Scheme - QLS, ensuring you acquire new skills and enhance your professional development. Health and Social Care QLS Bundle Includes the following Courses Course 01: Diploma in Health and Social Care at QLS Level 5 Course 02: Infection Prevention & Control: Health & Safety Consultant Course 03: Healthcare GDPR Key Features of Health and Social Care Eligibility for QLS endorsed certificate upon successful completion of the Health and Social Care course Free CPD Accredited Course Fully online, interactive Health and Social Care course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Health and Social Caretraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Health and Social Care course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Health and Social Care course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Health and Social Care course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Health and Social Care course, learners will be able to order an endorsed certificate, titled: [Diploma in Health and Social Care at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Health and Social Care basics. Requirements No prior degree or experience is required to enrol in this Health and Social Care course. Career path This Health and Social Care Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Protecting vulnerable adults is a vital responsibility for professionals across health and social care sectors. This QLS Level 4 endorsed course delivers essential knowledge and guidance on recognising, responding to, and preventing abuse or neglect. It offers an in-depth exploration of legal frameworks, safeguarding principles, and the roles and responsibilities required to maintain a safe and respectful environment for those at risk. The training is ideal for anyone involved in adult care, social work, or related fields seeking to deepen their understanding of safeguarding practices. Alongside the core safeguarding diploma, the course package includes Adult Nursing & Social Care Training and guidance on the Control and Administration of Medicines. These modules broaden your expertise in managing care sensitively while ensuring the safety and dignity of vulnerable individuals. Designed for flexible online learning, this course respects your schedule while providing thorough content that enhances your knowledge and confidence in safeguarding vulnerable adults. Safeguarding Vulnerable Adults Training QLS Bundle Includes the following Courses Course 01: Diploma in Safeguarding Vulnerable Adults Training at QLS Level 4 Course 02: Adult Nursing & Social Care Training Course 03: Control and Administration of Medicines Key Features of Safeguarding Vulnerable Adults Training Eligibility for QLS endorsed certificate upon successful completion of the Safeguarding Vulnerable Adults Training course Free CPD Accredited Course Fully online, interactive Safeguarding Vulnerable Adults Training course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Safeguarding Vulnerable Adults Training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Safeguarding Vulnerable Adults Training course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Safeguarding Vulnerable Adults Training course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Safeguarding Vulnerable Adults Training course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Safeguarding Vulnerable Adults Training course, learners will be able to order an endorsed certificate, titled: [Diploma in Safeguarding Vulnerable Adults Training at QLS Level 4], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Safeguarding Vulnerable Adults Training basics. Requirements No prior degree or experience is required to enrol in this Safeguarding Vulnerable Adults Training course. Career path This Safeguarding Vulnerable Adults Training Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Online Masterclass: How to Carry Out Market Research to Maximize Business Success Could you turn your brilliant business idea into a viable business? Do you wonder if your proposed new product or service will be a hit with customers? How can you find out before launching? This online Market Research Masterclass will empower you to: • Save time and money by carrying out market research effectively by yourself (without a big budget and without engaging a market research agency) • Design a market research questionnaire that will deliver the answers you are seeking • Analyse the results of your market research and estimate the size of the market • Use the results to fine-tune your business, product, or service so that it provides the benefits that potential customers are seeking Before launching a business, product, or service, it is important to evaluate your potential customer's wants and needs so that you don’t make costly mistakes. Market research allows you to discover exactly what your potential customers are looking for. Then, you'll be able to design and launch products or services that meet those needs, boosting your chances of business success. Join this masterclass if: • You have an idea for a business and want to test it first • You are starting up a business and evaluating one or more potential products or services • You have a well-established business and are thinking of launching a new product or service • You want to find out how to carry out your own market research for your small business. This interactive masterclass will take place on Zoom on Tuesday 15th March 2022 (5-30 pm – 7 pm) and on the following two Tuesdays. A handout will be emailed to you after each session. Further support is available on a 1-2-1 basis if required. This 3-session masterclass normally costs £149. The price has been reduced to £95 for February only. Places are limited. Book now at the special price of £95. If you would like to find out more about the Masterclass, book a free, 15-minute call with me.
Learn to respect and enjoy your own sensations, deepen your breathing and discover how engaging your whole self opens up new freedoms of moving, feeling and thinking for your life. Gentle Awareness through Movement (Feldenkrais) classes, usually done lying on a mat.
A perfect opportunity to explore coloured pencil drawing for those who have never put pencil to paper. Also a wonderful course for those newer to drawing and wanting to learn some basic techniques.