653 Courses in Cardiff delivered Online

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

🚀 Unlock Your Presentation Potential with PowerPoint Mastery Basics! 🚀 Are your presentations lacking that wow factor? Do you find yourself struggling to engage your audience and convey your message effectively? It's time to transform your presentations into captivating masterpieces with our groundbreaking course - PowerPoint Mastery Basics!   🌟 Why PowerPoint Mastery Basics? ✅ Unleash Your Creativity: Discover the hidden features of PowerPoint that will turn your slides from dull to dynamic. Learn how to design visually stunning presentations that captivate your audience's attention. ✅ Boost Your Efficiency: Say goodbye to hours spent tweaking your slides. Master time-saving techniques and shortcuts that will streamline your workflow, allowing you to create impactful presentations in record time. ✅ Command Attention: Learn the art of storytelling through slides. Understand how to structure your content for maximum impact, keeping your audience engaged from start to finish. ✅ Professionalism Redefined: Elevate your presentations to professional standards. Discover design principles, formatting tricks, and visual hierarchy techniques that will make your slides stand out in any professional setting. ✅ Interactive Learning: Our course is not just about theory; it's a hands-on experience. Dive into practical exercises and real-world examples that reinforce your learning and ensure immediate application of newfound skills. ✅ Lifetime Access and Updates: Get unlimited access to the course content and benefit from future updates. Stay ahead of the curve as PowerPoint evolves, and continue to refine your skills over time.   🌐 Who Can Benefit? 👩‍💼 Business Professionals: Impress your clients and colleagues with polished presentations that convey your ideas persuasively. 👨‍🏫 Educators: Transform your classroom experience with engaging presentations that enhance learning and retention. 👩‍💻 Entrepreneurs: Pitch your ideas with confidence and leave a lasting impression on potential investors and partners. 👨‍🎓 Students: Stand out in your academic presentations with visually compelling slides that showcase your understanding of the subject matter.   👉 Don't miss out on this opportunity to revolutionize your presentations and leave a lasting impact! Join PowerPoint Mastery Basics today! Course Curriculum Basic Overview 02:46 Using The Right Mouse Button 02:49 The Home Menu - Clipboard Sub Menu - Editing Sub Menu 02:56 The Home Menu - Slides Sub Menu 03:24 The Home Menu - Font and Paragraph Sub Menus 03:19 The Home Menu - Drawing Sub Menu - Dictation Sub Menu 06:14 The Home Menu - Importing from Keynote and Google Docs 00:00 The Insert Menu - 3D Models and Add Ins 00:00 The Insert Menu - The Images Sub Menu 00:00 The Insert Menu - Media Sub Menu 00:00 The Design Menu 00:00 The Transitions Menu 00:00 The Animations Menu - Part One 00:00 The Animations Menu - Part Two 00:00 The Slide Show Menu 00:00 The Presenter View 00:00 The Review Menu 00:00 Sharing and Collaboration 00:00 The View Menu 00:00 View and Outline Command Example 00:00 Advanced Overview and Workspace 00:00 The File Menu - Export Command 00:00 The File Menu - Options Sub Menu 00:00 Adding Sections 00:00 Using Smart Art 00:00 Hyperlinks 00:00 Adding 3D Images 00:00 Using the Actions Button 00:00 Using the Zoom Feature 00:00 Using the Screen Recorder 00:00 Using the Picture Background 00:00 Slide Master - Picture Background 00:00 Slide Master - Part 2 00:00 Using the Slide Sorter View 00:00 Using the Presenter View (1) 00:00 Using the Presenter View (2) 00:00 Present Your Presentation Online 00:00 Insert Menu - Add Ins (1) 00:00 Insert Menu - Add Ins (2) 00:00 Conclusion and Collaboration 00:00

Overview Learn to Make a Winning Marketing Strategy Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Learn to Make a Winning Marketing Strategy Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Introduction Marketing Plan Objectives Explained 00:07:00 Marketing Plan Objectives Aligning Your Marketing Objectives 00:06:00 Guidelines for Creating Marketing Objectives 00:02:00 Types of Objectives 00:08:00 Workshop Workshop - Create Your Marketing Objectives 00:02:00 Introduction to Marketing Programs Marketing Programs Explained 00:01:00 Marketing Programs What types of marketing programs are best for your business? 00:03:00 Your Website 00:05:00 SEO 00:05:00 Advertising Online 00:09:00 Print Advertising 00:03:00 Press Relations 00:06:00 Social Media 00:05:00 Email 00:06:00 Content Marketing 00:06:00 Trade Shows 00:06:00 Retention Marketing 00:05:00 Additional Marketing Programs 00:04:00 Introduction to Thought Leadership Thought Leadership Explained 00:02:00 Be a Thought Leader Stand Out with Thought Leadership 00:01:00 Why Thought Leadership Matters 00:05:00 Thought Leadership Programs 00:10:00 Workshop Workshop: Create Your Thought Leadership Strategy 00:02:00 Introduction to Creating a Marketing Plan Strategic Marketing Plan Explained 00:01:00 Build a Strategic Marketing Plan Choosing a Marketing Program 00:13:00 Case Study: Product and Services Businesses 00:05:00 Evaluate Your Marketing Mix 00:05:00 Objectives, Tactics, and Assumptions about your marketing program 00:09:00 Common Mistakes 00:03:00 Workshop Workshop: Create Your Marketing Action Plan 00:04:00 Additional Materials Resource - Learn to Make a Winning Marketing Strategy 00:00:00

Find out how all the enormous advanced organizations got their prominent image through digital marketing. The course plans to give out the digital growth hacks that will lead your business to flourish more than ever. This is an updated version of growth marketing rulebook for the individuals who are searching for their business to step onto the business acceleration. Students, entrepreneurs, or freelance digital marketers, all can be benefited from the course. What you'll learn Growth Hacking Techniques with Digital Marketing Discover Growth Hacking techniques from top companies like LinkedIn, Twitter, Snapchat, Instagram, Pinterest, Uber etc 15+ must follow hacks to boost the conversion rate, opt-in rate, Revenue, sales of any business Growth Hacking Lean marketing funnel Growth Hacking Tools used in different stages in Growth Hacking marketing funnel Bonus section with tools related to SEO, Social Media, Market research, User research, Traffic Acquisition etc Requirements Basic computer knowledge. A computer with Internet connection and desire to learn Growth Hacking Basic Digital Marketing knowledge is recommended but not mandatory All the tools & resources Links are included in the course content Introduction 1. Welcome 00:03:00 What is Growth Hacking & what - are the different stages/Tools of Growth Hacking? 2. Introduction 00:04:00 3. Growth Hacking Lean Marketing Funnel with Example 00:09:00 4. Growth Hacking Tools for Customer Acquisition 00:08:00 5. Growth Hacking Tools for Customer Activation(Stage 2) 00:05:00 6. Growth Hacking Tools for Customer Retention (Stage 3) 00:05:00 7. Growth Hacking Tools for Boosting Revenue ( Stage 4) 00:07:00 8. Growth Hacking Tools for getting Customer Referrals 00:06:00 Must follow Digital Marketing Hacks 9. Introduction 00:01:00 10. Digital Marketing must follow hacks - Part 1 00:13:00 11. Digital Marketing must follow hacks - Part 2 00:11:00 12 Digital Marketing must follow hacks - Part 3 00:09:00 13. Digital Marketing must follow hacks - Part 4 00:08:00 14. Digital Marketing must follow hacks - Part 5 00:09:00 15. Digital Marketing must follow hacks - Part 6 00:05:00 16. Digital Marketing must follow hacks - Part 7 00:04:00 17. Digital Marketing must follow hacks - Part 8 00:06:00 18. Digital Marketing must follow hacks - Part 9 00:04:00 Growth Hacking Examples 19. Introduction 00:02:00 20. Growth Hacking Example 1 - AIRBNB 00:09:00 21. AIRBNB Hack 00:04:00 22. Growth Hacking Example 2 - Dropnbox 00:03:00 23. DROPBOX Hack 00:06:00 24. Growth Hacking Example 3 - TWITTER 00:02:00 25. TWITTER Hack 00:02:00 26. Growth Hacking Example 4 - Snapchat 00:01:00 27. Snapchat Hack 00:13:00 28. Growth Hacking Example 5 - UBER 00:02:00 29. UBER Hack 00:05:00 30. Growth Hacking Example 6 - Pinterest 00:02:00 31. PINTEREST Hack 00:07:00 32. Growth Hacking Example 7 - Linkedin 00:03:00 33. LINKEDIN Hack 00:04:00 34. Growth Hacking Example 8 - Instragram 00:04:00 35. Instagram Hack 00:06:00 Bonus 36. Growth Hacking Tools for website traffic acquision 00:02:00 37. Growth Hacking Tools for lead & customer acuisition 00:05:00 38. Growth Hacking Tools for market reseach and user research 00:07:00 39. Growth Hacking Tool for SEO 00:06:00 40. Growth Hacking Tools for social media 00:04:00 41. Growth Hacking Tool for Linkedin Connections 00:04:00 Conclusion 43. Thank You ! 00:01:00

>>24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now!<< Beauty therapy is not just about making people look good, it's about making them feel good. According to the UK's National Hair and Beauty Federation, the beauty industry is worth a staggering £30 billion annually, with a workforce of over 300,000 professionals. Learn years of industry experience from the comfort of your own home with this beauty therapy training course, and take steps to become a fully certified professional beauty therapist. This course is the complete beginner's guide to working in the beauty industry, designed to help you develop the skills you need to fast-track your career. Courses Are Included in This Package: Course 01: Beauty Therapy at QLS Level 7 Course 02: Beauty Skincare Treatment This Advanced Diploma in Beauty Therapy at QLS Level 7 course is endorsed by The Quality Licence Scheme and accredited by CPDQS. Learning Outcomes of Beauty Therapy Bundle: Master advanced skincare techniques to enhance client satisfaction and retention. Acquire comprehensive makeup artistry skills for diverse client needs. Gain expertise in acne treatments, elevating client trust and outcomes. Develop an in-depth understanding of nutrition's impact on skin health. Learn to tailor beauty therapies based on individual client profiles. Equip with skills for success in various beauty therapy settings. Why Prefer This Bundle? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the course Get a free student ID card! with our bundle Course Get instant access to the bundle course. Learn from anywhere in the world This is an affordable and simple-to-understand Lifetime access to the course materials Beauty Therapy & Skincare comes with 24/7 tutor support Become the best of the best and unleash your potential with Beauty Therapy & Skincare with us. Beauty Therapy & Skincare To give you the most convenient and comprehensive learning experience possible, the Beauty Therapy course has been divided into several in-depth sections *** Beauty Therapy Course Curriculum *** Section 01: Makeup Brushes Your Kit Etiquette On Set How to Use Color Correctors Film & Television Artistry Tattoo Covering Tips On Natural Makeup Tips On Glamour Makeup How-To Tips for Teenage Makeup and much more... Section 02: Skin Care Skin Care and Tanning Facials Hair Removal Options Dermaplaning Esthetician Tools and much more... Things To Know As a Professional Aromatherapy and Essential Oils Detox Your Deodorant Dry Brushing Face Masks Find Your Perfect Color and much more... Assessment Process After completing this Beauty Therapy online course module, you will be given immediate access to a specially designed MCQ test & Passing score is 60% After passing the Advanced Diploma in Beauty Therapy at QLS Level 7 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in starting a career in the beauty industry is encouraged to enrol in this course. Beauty enthusiasts looking to turn their passion into a profession Beauty professionals seeking to expand their offerings and enhance their skills Aspiring hairdressers, makeup artists, and nail technicians Salon owners or managers looking to train their staff Students or recent graduates seeking a career in the beauty industry Level 2 NVQ Diploma in Beauty Therapy General (RQF) Level 3 NVQ Diploma in Beauty Therapy General (RQF) Level 3 NVQ Diploma in Beauty Therapy Massage (RQF) Requirements The Beauty Therapy & Skincare program does not require any prior knowledge; everyone may participate! Career path This Beauty Therapy & Skincare bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Beauty Consultant Makeup Artist Skincare Specialist Nutrition Advisor Salon Manager Freelance Therapist Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hard copy Certificate Hard copy certificate - £29 Advanced Diploma in Beauty Therapy at QLS Level 7 Hard copy certificate - £139

Get ready for an exceptional online learning experience with the Office Administration - Office Skills, HR & Paralegal bundle! This carefully curated collection of 30 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Office Administration - Office Skills, HR & Paralegal is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Office Administration - Office Skills, HR & Paralegal package has something for everyone. As part of the Office Administration - Office Skills, HR & Paralegal package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Office Administration - Office Skills, HR & Paralegal bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following Office Administration - Office Skills, HR & Paralegal CPD Accredited Courses: Course 01: Office Administration Course 02: Complete Guide to HR System Course 03: HR - Human Resource Administrator Training Course 04: Talent Management Level 3 Course 05: Resourcing and Managing Talent Course Course 06: Workplace Productivity Training Course 07: Team Management Course 08: HR Management Level 3 Course 09: Talent Management & Employee Retention Techniques Course 10: Key Performance Indicators Professional Course 11: Paralegal Training Course 12: Stakeholder Management Course 13: Deliver Customer Service in a Business Environment Course 14: Organisation & People Management Course 15: Equality, Diversity and Discrimination Course 16: Cross-Cultural Awareness Training Course 17: Conflict Resolution Course 18: Corporate Risk And Crisis Management - Online Course Course 19: Communicate and Work With People From Other Culture Course 20: Compliance & Business Risk Management Course 21: Internal Audit Skills Diploma Course 22: UK Tax Accounting Course 23: Business Law & Commercial Law Course 24: Diversity Training - Online Course Course 25: Quality Management Course 26: Career Development Plan Fundamentals Course 27: CV Writing and Job Searching Course 28: Learn to Level Up Your Leadership Course 29: Networking Skills for Personal Success Course 30: Motivation - Motivating Yourself & Others What will make you stand out? Upon completion of this online Office Administration - Office Skills, HR & Paralegal bundle, you will gain the following: CPD QS Accredited Proficiency with this Office Administration - Office Skills, HR & Paralegal bundle After successfully completing the Office Administration - Office Skills, HR & Paralegal bundle, you will receive a FREE CPD PDF Certificates as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Office Administration - Office Skills, HR & Paralegal bundle The online test with immediate results You can study and complete the Office Administration - Office Skills, HR & Paralegal bundle at your own pace. Study for the Office Administration - Office Skills, HR & Paralegal bundle using any internet-connected device, such as a computer, tablet, or mobile device. Each course in this Office Administration - Office Skills, HR & Paralegal bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Office Administration - Office Skills, HR & Paralegal, a rich anthology of 30 diverse courses. Each course in the Office Administration - Office Skills, HR & Paralegal bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisOffice Administration - Office Skills, HR & Paralegal bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Office Administration - Office Skills, HR & Paralegal bundle offers you the flexibility and convenience to learn at your own pace. Make the Office Administration - Office Skills, HR & Paralegal package your trusted companion in your lifelong learning journey. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Administration - Office Skills, HR & Paralegal bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements You are cordially invited to enroll in this bundle; please note that there are no formal prerequisites or qualifications required. We've designed this curriculum to be accessible to all, irrespective of prior experience or educational background. Career path Unleash your potential with the Office Administration - Office Skills, HR & Paralegal bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Office Administration - Office Skills, HR & Paralegalbundle package. Certificates CPD Quality Standard Certificate Digital certificate - Included 30 CPD Quality Standard Certificates - Free

Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Has the Computer System Validation Engineer left and you’ve been handed their responsibilities? Do the thoughts of your next audit fill you with dread? CSV can be frustrating but this program will show you how to manage electronic data in a regulated manufacturing/laboratory/clinical environment using the GAMP framework and ensure compliance with FDA’s 21 CFR Part 11, EU Annex 11 or other regulatory guidelines.

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Knowledge is power and knowledge without application is wasted potential. We will guide you to self-examine your knowledge base and identify opportunities for development. Effective leaders need both depth and breadth of knowledge in order to set an appropriate direction other will follow. Learning Objectives Explain the importance of expert status as a leader, Describe the behaviors of expertise, Assess your leadership expertise Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams