Description

Description:

Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers.

Who is the course for?

For individuals already existing in this field willing to enhance the abilities and learn new techniques.

For people who are willing to take customer relationship management and the future profession.

Entry Requirement:

This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

Assessment:

At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful.

Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam.

Certification:

After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24.

PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days.

Why choose us?

Affordable, engaging & high-quality e-learning study materials;

Tutorial videos/materials from the industry leading experts;

Study in a user-friendly, advanced online learning platform;

Efficient exam systems for the assessment and instant result;

The UK & internationally recognized accredited qualification;

Access to course content on mobile, tablet or desktop from anywhere anytime;

The benefit of career advancement opportunities;

24/7 student support via email.

Career Path:

Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers:

Technical support staff

Client relations manager

Call center manager

Customer service represented.

Diploma in Customer Relationship
	Good Customer Relationship - Why is it Important?	01:00:00
	Understanding Your Customers	01:00:00
	How to Calculate Customer's Lifetime Value	00:30:00
	How to Keep Your Customers Happy?	01:00:00
	How to Get Your Customers to Say 'Wow!'	01:00:00
	Proven Methods of Customer Retention	01:00:00
	The Art of Customer Follow-up	01:00:00
	Loyalty Marketing Program	00:30:00
	Promotional Items to Enhance Customer Relations	01:00:00
	Handling Customer's Complaints	01:00:00
	How to Deal with Difficult Customers	01:00:00
	Introducing the Seven Deadly Sins of Customer Service!	01:00:00
	Customer Relationship Management (CRM) Software - The Benefits	01:00:00
	Choosing a CRM Program	00:30:00
	Customer Service over the Phone	01:00:00
Mock Exam
	Mock Exam- Diploma in Customer Relationship	00:20:00
Final Exam
	Final Exam- Diploma in Customer Relationship	00:20:00
Certificate and Transcript
	Order Your Certificates and Transcripts	00:00:00

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Diploma in Customer Relationship

By John Academy

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