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Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique SEN Course course might help you get there! Expand your expertise with high-quality training - study the SEN Course course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through theonline training course. The SEN Course course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the SEN Course course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This SEN Course training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the SEN Course course: Module 1: SEN Teacher Module 2: Statutory and Regulatory Context for SEN Module 3: Principles and Practice of Leadership in Different Contexts Module 4: How SEN and Disabilities Affect Pupils' Participation and Learning Module 5: Strategies for Improving the Performance of the Pupils with SEN Module 6: Whole-School Planning and Organisation Module 7: Assessment Module 8: Teamwork for SEN: Roles and Functions Module 9: Planning for Individual Students with SEN Module 10: Teaching and Learning in the Inclusive School Assessment Process Once you have completed all the modules in the SEN Course course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this SEN Course course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this SEN Course course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Learn new skills and develop your professional knowledge with the Special Educational Needs (SEN Teacher) and learn from home at a pace that suits you. The Special Educational Needs (SEN Teacher) has been expertly designed for you to complete through distance e-learning and achieve a professional proficiency all without leaving your own home! Successful completion of the course will see you achieve a CPD certified proficiency which will add significant weight to your CV and impress potential employers when applying for new jobs. Once you enrol on the Special Educational Needs (SEN Teacher), you will have full course access for one year, meaning you are free to complete the course at a pace that suits you. Enrol on the course now and start studying using any internet-enabled device including computers, tablets, and smartphones. With 24/7 student support offered to you on the Special Educational Needs (SEN Teacher), you can be sure of quick and comprehensive assistance whenever you need it. Enrol now on the course and get access to top-quality training modules which will cover the essential topics you need to excel in your chosen field and help push you towards your dream job! Why Choose Special Educational Needs (SEN Teacher): Opportunity to boost your CV/Resume with CPD accredited proficiency Student ID card with amazing discounts - completely for FREE! (Postal charges will be applicable for international delivery) Instant results upon completion of each assessment Certificates available in both PDF and hard copy format Interactive, high-quality course content with 24/7 online access Full tutor support and learning assistance included ****Course Curriculum**** ***Special Educational Needs (SEN Teacher)*** Module 1: Special Needs Education Teacher Module 2: Statutory and Regulatory Context for SEN Module 3: Principles and Practice of Leadership in Different Contexts Module 4: How SEN and Disabilities Affect Pupils' Participation and Learning Module 5: Strategies for Improving the Performance of the Pupils with SEN Module 6: Whole-School Planning and Organisation Module 7: Assessment Module 8: Teamwork for SEN: Roles and Functions Module 9: Planning for Individual Students with SEN Module 10: Teaching and Learning in the Inclusive School Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Learn about the realm of travel blogging - where every keystroke crafts narratives that transcend the ordinary. Unveil the secrets of the digital odyssey with our immersive course, exploring the enchanting universe of storytelling through the lens of a travel blogger. Picture yourself navigating the ethical and legal nuances of this captivating landscape, a digital pioneer charting territories with finesse. Key Features of This Blogging: Travel Blogger Course: This Blogging: Travel Blogger Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Dive into the heart of the course as you learn the art of weaving compelling travel tales, turning mundane experiences into riveting narratives that captivate your audience. Picture-perfect moments come to life with our module on travel blogging and photography, where you'll master the fusion of words and visuals. Your journey doesn't end there - unlock the codes of branding and SEO wizardry to cast your blog into the limelight. The course unfolds like a captivating novel, revealing the intricacies of building an email fortress and conquering the social media sphere. As you traverse through the chapters, discover the alchemy of turning passion into profit, unlocking the gateway to affiliate partnerships, sponsored posts, and exhilarating paid press trips. Elevate your narrative prowess and take the leap into a world where every word penned is a ticket to destinations unexplored. Go on an amazing odyssey and redefine the way you share your travel tales with the world. Course Curriculum of Blogging: Travel Blogger course: Module 01: Blogging Fundamentals Module 02: Ethics and Legalities in Blogging Module 03: Exploring Travel Blogging Module 04: Crafting Compelling Travel Stories Module 05: Establishing Your Travel Blog Module 06: Integration of Photography in Travel Blogging Module 07: Branding and SEO Strategies Module 08: Developing Your Email Subscriber List Module 09: Social Media Marketing Strategies for Travel Bloggers Module 10: Revenue Generation and Blog Advertising Module 11: Affiliate Partnerships, Sponsored Content, and Paid Travel Opportunities Module 12: Strategies for Pitching Travel Blogging Opportunities Module 13: Expanding Your Income Opportunities Learning Outcomes: Analyse ethical implications, ensuring legal compliance in travel blogging content. Craft compelling travel stories with effective writing techniques and styles. Establish and customise a functional travel blog with Module 05 guidelines. Utilise photography to enhance travel blog aesthetics and engagement. Apply SEO strategies and branding principles to boost blog visibility. Implement monetization strategies, including affiliate partnering and sponsored content. Accreditation All of our courses, including this Blogging: Travel Blogger course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Blogging: Travel Blogger. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Blogging: Travel Blogger course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Blogging: Travel Blogger course is ideal for: Aspiring travel bloggers seeking comprehensive skills and knowledge. Writers passionate about travel with a desire to monetize content through blogging. Individuals aiming to build a strong online presence in travel blogging. Marketing enthusiasts interested in social media strategies for travel blogging. Bloggers eager to increase income through diverse monetization avenues. Requirements Learners do not require any prior qualifications to enrol on this Blogging: Travel Blogger course. You just need to have an interest in Blogging: Travel Blogger. Career path After completing this Blogging: Travel Blogger course you will have a variety of careers to choose from. The following job sectors of Blogging: Travel Blogger are: Travel Content Writer SEO Specialist for Travel Blogs Social Media Manager (Specialising in Travel) Branding Consultant for Travel Businesses Email Marketing Coordinator for Travel Industry Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to improve your current abilities or make a career move? Our unique Level 3 Sports Coaching Diploma course might help you get there! Expand your expertise with high-quality training - study the Level 3 Sports Coaching Diploma course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the online training course. Learning Outcomes of Sports Coaching: Understand foundational concepts of sports coaching. Grasp psychological techniques to motivate athletes. Master core techniques essential for effective coaching. Learn methodologies to enhance athlete physical fitness. Develop managerial skills specific to sports coaching. Acquire coaching techniques for major sports disciplines. Understand nutritional needs for optimal athletic performance. Learn strategies for injury prevention and recovery and much more... The Level 3 Sports Coaching Diploma course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Level 3 Sports Coaching Diploma course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Why Choose Our Sports Coaching Course: Get instant access to this Sports Coaching course. Learn Sports Coaching from anywhere in the world Sports Coaching is affordable and simple to understand Sports Coaching is entirely online, interactive lesson with voiceover audio Lifetime access to the Sports Coaching course materials Sports Coaching comes with 24/7 tutor support Take a step toward a brighter future with out Sports Coaching course! *** Course Curriculum of Sports Coaching*** Here is the curriculum breakdown of the course: Level 3 Sports Coaching Diploma Introduction Psychological, Motivational, and Behavioural Training for Sports Pechniques for Sports Coaching Physical Fitness and Training Management Skills for a Sports Coach Sports Coaching for Popular Sports Nutrition Concerns for Athletes Sports Injury Prevention and Rehabilitation Children and Parents in Sports Women Coaches Sports Coaching and Ethical Practice Assessment Process of Sports Coaching Once you have completed all the modules in the course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sports Coaching Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements Sports Coaching You will not need any prior background or expertise to enrol in this course. Career path Sports Coaching After completing this Sports Coaching course, you are to start your career or begin the next phase of your career. Sports Coach Behaviour Mentor Sports and Exercise Tutor PE Teacher Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Supply Chain Operations Analyst course might help you get there! Expand your expertise with high-quality training - study the Supply Chain Operations Analyst course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Supply Chain Operations Analyst online training course. The Supply Chain Operations Analyst course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Supply Chain Operations Analyst course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Supply Chain Operations Analyst training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Module 1: An overview of Supply Chain Management Module 2: Role of Logistics of Supply Chain Module 3: Customer Response Principles and Systems Module 4: Supply Chain System and Principles Module 05: Introduction to Operations Management Module 6: Global Supply Chain Operations Module 07: Planning & Forecasting Operations Module 08: Procurement & Purchasing Management Module 09: Manufacturing & Delivery Operations Module 10:Inventory Strategies for Supply Chain Module 11: Warehouse Management and Operations Module 12: Supply Chain Design and Monitoring Module 13: Supply Chain Network and Evaluating Module 14:Supply Chain Planning and New Business Concepts Module 15: Aligning Your Supply Chain Process with Your Business Assessment Process Once you have completed all the modules in the Supply Chain Operations Analyst course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Supply Chain Operations Analyst course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Supply Chain Operations Analyst course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Level 3 Advanced Diploma on Leadership & Management - Team Leader course - Updated 2024 A staggering 79% of employees consider leaving due to lack of appreciation from their team leaders. The team leader can have a significant impact on the satisfaction and motivation of employees, which drives sales to great heights. This course is perfect for aspiring team leaders, supervisors, and managers who are looking to enhance their leadership & management capabilities. Whether you're new to a leadership & management role or seeking to refine your skills, this diploma will provide you with the knowledge and confidence to lead with excellence. According to Reed a Team Leader can earn from £25,000 to £30,000 in a year depending on qualification, experience, location and other factors. Additionally, the demand for skilled Team leaders and managers is steadily rising, with a projected growth rate of 10-15% in the sector over the next decade. Don't miss the opportunity to become the team leader you've always aspired to be. Enrol in the Level 3 Advanced Diploma in Leadership & Management - Team Leader Course today and take on a journey towards professional growth and success. Thus, investing in this Leadership & Management course not only enhances job prospects but also provides a competitive edge in a continuously evolving professional landscape. Key Features: This Leadership & Management - Level 3 Advanced Diploma Course Includes This Leadership & Management course is CPD QS Certified Free Certificate from Reed CIQ Approved Leadership & Management course Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our Leadership & Management - Team Leader course is a smart investment in your professional future. Our Leadership & Management - Team Leader course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Leadership & Management - Team Leader course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Leadership & Management - Team Leader course is the key to unlocking your potential and advancing your professional journey. Course Curriculum: Level 3 Advanced Diploma on Leadership & Management - Team Leader Module 01: Team Dynamics and Collaboration Module 02: Foundations of Leadership & management Module 03: Strategies for Building High-Performing Teams Module 04: Motivational Strategies for Team Members Module 05: Effective Talent Identification and Management Module 06: Stress Management and Well-being at Work Module 07: Strategic Succession Planning Module 08: Enhancing Communication Skills Module 09: Negotiation Techniques for Effective Leadership Module 10: Navigating Change in the Workplace Module 11: Time Management Strategies for Leaders Module 12: Conflict Resolution and Collaboration Module 13: Risk Management Processes and Strategies Module 14: Leadership & management in Virtual Team Environments Learning Outcomes: After completing this Level 3 Advanced Diploma on Leadership & Management - Team Leader course you will be able to: Define and articulate the essence of teamwork for effective collaboration. Understand the principles of Leadership & management in organizational settings. Build and lead high-performing teams, fostering a culture of excellence. Motivate team members with strategies that inspire and drive collective success. Implement talent management practices for identifying, nurturing, and retaining key skills. Manage stress, prioritize mental health, and create a resilient team environment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Leadership & Management - Team Leader course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Leadership & Management - Team Leader. Moreover, this Leadership & Management - Team Leader course is ideal for: Aspiring team leaders seeking foundational skills in Leadership & Management. Team leaders aiming to enhance their ability to build and lead teams. Managers and professionals interested in Leadership & Management and team motivation. Individuals looking to develop effective communication and negotiation techniques. Professionals navigating change, conflict, and time management challenges. Requirements There are no requirements needed to enrol into this Leadership & Management - Team Leader course. We welcome individuals from all backgrounds and levels of experience to enrol into this Leadership & Management - Team Leader course. Career path After finishing this Leadership & Management - Team Leader course you will have multiple job opportunities for you. Some of the the following Job sectors of Leadership & Management - Team Leader are: Team Leader - £25K to 40K/year Human Resources Manager - £30K to 60K/year Project Manager - £30K to 60K/year Training and Development Manager - £30K to 60K/year Operations Manager - £30K to 70K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to elevate your career and become a pivotal force in any organisation? Our comprehensive Human Resources course is designed to equip you with the essential skills and knowledge to excel in the dynamic and ever-evolving field of (HR) human resources. Our (HR) Human resources course covers a whole array of topics from the legislation in UK recruitment to techniques in negotiation to understanding employee relations and many more. And according to Reed a HR advisor can earn from £27,000 to £30,000 in a year depending on qualification, experience, location and other factors. Don't miss out on this game-changing opportunity to revolutionise your HR Human Resources career. Enrol now in our (HR) human resources course today and take the first step towards becoming a true (HR) human resources superstar! Key Features: This (HR) Human Resources Course Includes: This (HR) Human Resources Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Why Choose Our Course? By choosing our (HR) Human Resources course is a smart investment in your professional future. Our (HR) Human Resourcescourse is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This (HR) Human Resources course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our (HR) Human Resources courseis the key to unlocking your potential and advancing your professional journey. Course Curriculum of (HR) Human Resources Course Module 01: Fundamentals of Human Resources Module 02: Exploration of the Recruitment Industry Module 03: Legislation in UK Recruitment Module 04: Navigating the Recruitment Process Module 05: Techniques in Negotiation Module 06: Key Performance Metrics in Recruitment Module 07: Processes for Employee Training and Development Module 08: Management of Candidate Relationships Module 09: Strategies for Candidate Interviews Module 10: Effective Meeting Management and Feedback Module 11: Performance Appraisal Strategies Module 12: Understanding Employee Relations Module 13: Motivational Approaches and Counselling Module 14: Ensuring Workplace Health and Safety Module 15: Maintaining Employer Records and Statistics Module 16: Handling Conflict in the Workplace Module 17: Employee Termination Processes Module 18: Organisational Efficiency Module 19: Enhancing Communication Skills Module 20: Strategies for Stress Management Module 21: Efficient Time Management Learning Outcomes (HR) Human Resources Course: Understanding HR fundamentals: Acquire foundational knowledge in (HR) human resources management principles and practices. Mastering recruitment techniques: Develop skills to navigate (HR) human resources recruitment processes effectively. Ensuring compliance with legislation: Apply UK recruitment laws and regulations in (HR) human resources practices. Enhancing employee development: Implement strategies for training and (HR) human resources development programs. Managing workplace dynamics: Handle employee relations, conflicts, and terminations in (HR) human resources contexts. Improving organizational efficiency: Utilize performance metrics to optimize (HR) human resources operations and productivity. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This (HR) Human Resources course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of (HR) Human Resources. Moreover, this course is ideal for: HR Human resources professionals seeking advanced knowledge and skill refinement. Recruitment industry enthusiasts aiming for in-depth understanding and expertise. Individuals aspiring to excel in employee relations and performance management. Managers and team leaders focusing on efficient (HR) Human resources and recruitment practices. Professionals keen on enhancing communication, negotiation, and conflict resolution skills. Requirements There are no requirements needed to enrol into this (HR) Human Resources course. We welcome individuals from all backgrounds and levels of experience to enrol into this (HR) Human Resources course. Career path After finishing this (HR) Human Resources course you will have multiple job opportunities waiting for you. Some of the following Job sectors of (HR) Human Resources are: Recruitment Consultant HR Manager Employee Relations Specialist Training and Development Coordinator Workplace Health and Safety Officer Conflict Resolution Specialist Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

56.61% of the world's population will reside in urban regions in 2021; by 2050, that number is projected to rise to 68%. Additionally, in 2007 there were more individuals living in urban areas than in rural ones for the first time. This Certificate in Town Planning at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS to make your skill development & career progression more accessible than ever! These stats mean that more and more cities are growing with the demand for modern industrialisation. However, if not properly planned, this can mean disaster for both the city and village dwellers. Therefore, Town Planning is one of the most important aspects of modern civilisation. In this Town Planning course, you will be introduced to the basics of forming and guiding the physical growth of a town. This Town Planning teaches you the strategies for designing residential buildings, neighbourhoods, open spaces, parks etc., for a city. So, do not hesitate to enrol and plan yourfuture! The learner will grasp the following topics in this Town Planning course - The fundamental ideas of town planning Plan and create designs for residential structures and town neighbourhoods Organising the town's utilities How to create various types of parks and public places in the community How to make a town map Why Prefer Us? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPDQS. Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Town Planning course: Module 01: Introduction Module 02: Process of Town Planning Module 03: Residential Buildings and Neighbourhood Planning Module 04: Streets Module 05: Utilities Module 06: Parks and Open Space Assessment Process You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam.Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the Certificate in Town Planning at QLS Level 3 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Town Planning course would be helpful for anyone who is a: Architecture Student Recent engineering graduate Job seeker Interested learner Urban planning enthusiast Career path This Town Planning course would be helpful for anyone who has a strong interest in gaining employment as a: Town planning assistant Town planning technician Town planner Urban designer Certificates CPD Accredited Certificate Digital certificate - £10 Certificate in Town Planning at QLS Level 3 Hard copy certificate - £89 After successfully completing the Certificate in Town Planning at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 89 GBP inside the UK 99 GBP (including postal fees) for international delivery CPD Accredited Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery)

With any customer-facing role, there are times when you will find yourself in a difficult situation with a customer that requires a certain set of communication and practical skills to resolve any issues successfully. The Handling Difficult Customers training course teaches learners how to handle difficult conversations as a manager or wider member of the customer service team, guiding you on how to use your body language effectively, master crucial active listening techniques, and stay calm under pressure. Key Topics to Be Covered How to open and close a difficult conversation with a customer Strategies for handling difficult customers and conversations The art of active listening and responding How to ask open and supportive questions The tone of voice and body language techniques Learning Outcomes Learn how to start and close a difficult conversation successfully and with confidence Understand how to use your body language to communicate with customers effectively Enhance your communication skills to ask open and productive questions Learn the art of active listening to be able to engage with the customer fully Demonstrate knowledge of the rules regarding customer service etiquette Build rapport through empathy and learn how to stay calm under pressure Skills You Will Gain Customer service Problem-solving Communication Stress Management Why should you choose the Handling Difficult Customer course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Handling Difficult Customer course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging contents and activities Assessments that measure higher-level thinking and skills Complete the Handling Difficult Customer program in your own time, at your own pace Each of our students gets full 24/7 tutor support Course Curriculum: Introduction Topics to be Covered: Introduction - Welcome from Alan Stevens Difficult Conversations Topics to be Covered: Why Are Some Conversations Difficult? Preparation Set-Up and Room Layout How to Start the Conversation Active Listening and Responding Ask Open and Supportive Questions Focus on Facts, Not Personalities Use of Tone and Body Language Exploring Alternative Solutions Handling Challenge How to Close a Difficult Conversation Conclusions Topics to be Covered: Summary - What We've Covered Thank You and Next Steps Assessment Process Once you have finished the learning stages in the course, your abilities will be assessed by an automated multiple-choice question session, after which you will receive the results immediately. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to successfully complete the assessment of this Handling Difficult Customer course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Handling Difficult Customers Course Right for You? This course is ideal for those who work in customer-facing roles who wish to develop the fundamental skills to deal with difficult customers efficiently and confidently. There are no specific entry requirements for this course, which can be studied on a part-time or full-time basis. Career path On successful completion, you will have the practical skills and knowledge to provide excellent customer service to all types of customers, take control of difficult situations and resolve problems with professionalism, competency and confidence. You will also have a range of communication skills for dealing with challenging customer-facing scenarios.