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We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully. You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations. Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations. What Will I Learn? Understand the circumstances that lead to difficult conversations Learn ways of handling difficult conversations Understand how to use empathy to facilitate a conversation Ask open and supportive questions Focus on facts, not personalities Use tone and body language to great effect Handle challenges whilst remaining calm Learn how to reach agreement and close the conversation gracefully Requirements: No prerequisites Difficult Conversations Introduction - Welcome from Alan Stevens FREE 00:02:00 Why Are Some Conversations Difficult? FREE 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:02:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusion Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Course Certification

The Property Portfolio Building course teaches you how to create a property portfolio covering the UK market. Throughout the course, you will learn how to use a 3+1 Property Strategy to achieve financial freedom. The techniques of implementing a strategy using the property as an investment vehicle to achieve financial freedom will be illustrated in the course. You will realise how property can have money work for them. The course is best suited for the people who want to get on the property ladder. The course covers everything you need to build a property portfolio covering the ways to raise finance, different mortgage products, how to withdraw income from your property, the pros and cons of each method, and finally, the fast growth portfolio strategies. You will learn how to decide on what to buy and where to look. Finally, the historical nature of the property market, how it affects the UK and what inflation does will be explained in the course. What Will I Learn? Implement a strategy using property as an investment vehicle to achieve financial freedom Understand how property can have money work for them Requirements This course focuses on the UK market, but those from English-speaking jurisdictions would still benefit from the strategy and content Module: 01 Introduction FREE 00:07:00 The answer is Property 00:05:00 Mortgage Types 00:06:00 Negative Mind Chatter 00:08:00 Module: 02 Steps in the Plan FREE 00:06:00 Property Types 00:02:00 Set it up and Forget about it 00:07:00 Raising the Capital FREE 00:16:00 Watch your cashflow 00:08:00 Look at the costs 00:10:00 Module: 03 Portfolio building strategy 00:13:00 Historic Property Cycles 00:07:00 Make your portfolio grow faster 00:08:00 Ways to Create Income 00:02:00 Understanding Inflation FREE 00:03:00

The Muscle Building Secrets course is designed to teach learners how to maximise muscle gain in the shortest space of time. You will learn the most effective cardio and strength training exercises for burning fat and toning up, with step-by-step guidance. It will also show you how to create the perfect diet to complement your workout routine and promote a power building lifestyle. This course is ideal for anyone looking to start a career in the fitness industry or related field. Not only will it reveal the secrets to successful muscle gain, but you will learn how to track your progress using fitness apps and monitor your calorie intake.  Get on the right track to build the physique you've always dreamed of, and gain maximum physical gains in no time! Learning Outcomes: Learn the most effective cardio and strength training exercises for maximum muscle gainCreate the perfect healthy diet to complement your new fitness routineUnderstand which muscle-boosting supplements are best for youKnow how to track your progress using fitness apps to measure progressStart your power building lifestyle now and build the physique you've always dreamed ofTake steps to become a qualified Fitness Coach or Personal TrainerGet life changing fat loss results in the shortest space of time Career Path Once you have successfully completed this course, you will have an excellent understanding of the science behind muscle gain, with the practical knowledge to kickstart a career in on of the following related professions: Fitness InstructorPersonal TrainerFitness CoachPE Teacher Unit 01: Introduction & First Concepts Introduction 00:01:00 Minds of a Champion 00:07:00 Unit 02: Workouts, Lifestyle, Diet, Supplements & Cardio Workouts for Increasing Muscle Mass 00:08:00 Power Building Lifestyle 00:07:00 Diet for Increasing Muscle Mass 00:08:00 Muscle Boosting Supplements 00:09:00 Unit 03: Tracking Your Progress & Best Fitness Apps Cardio for Muscle Building 00:07:00 Tracking Your Progress 00:00:00 Best Fitness Apps to Measure Progress 00:00:00 Unit 04: Conclusion Conclusion 00:01:00

Sharpen your HTML, CSS, and JavaScript by working on a large variety of projects. In this course, we'll be working through a project a day using vanilla JavaScript. Over the next 50 days, you'll have 50 small, unique, DOM-oriented projects under your belt.

Excel in Hybrid Team Management with our course tailored for today's workplace. Gain essential skills to lead hybrid teams effectively, from initiation to evaluation, ensuring high performance.

Problem solving and decision making are essential aspects of running a business. In the Problem Solving and Decision Making Creatively course, you will learn about the steps in creative problem solving and decision making, introducing up-to-date and effective analysis techniques. It will walk you through how to break down performance data, apply benefits realisation, and think outside the box for advanced critical thinking. This course will teach you in a practical and straightforward way, so that you can easily apply your newfound knowledge and skills to all areas of business. You will gain the confidence you need to assess problems accurately, come up with innovative solutions, and identify likely risks. Master the art of problem solving and decision making and learn about the different thinking styles for generating out-of-the box solutions to business problems, with this complete skill development course! This best selling Problem Solving and Decision Making Creatively has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Problem Solving and Decision Making Creatively is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Problem Solving and Decision Making Creatively is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Problem Solving and Decision Making Creatively is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Problem Solving and Decision Making Creatively, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Problem Solving and Decision Making Creatively will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Problem Solving and Decision Making Creatively to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Course Overview Course Overview 00:04:00 Why Should You Care About Cybersecurity? Why Should You Care About CyberSecurity 00:03:00 Social Engineering What is Phishing and How Does it Work 00:08:00 What is Spear Phishing 00:03:00 What is Vishing and How Does it Work 00:04:00 Malware Malware - What is It and What Can it Do 00:02:00 How Can You Get Infected 00:02:00 How to Protect Against Malware 00:03:00 How Can You Tell if Your PC Infected 00:04:00 First Steps if You Realize You Have been Infected 00:01:00 How to Remove Malware from Your PC 00:02:00 Password Management What is Wrong with Your P@ssw0rd 00:05:00 Password Management Tools 00:04:00 Two-Factor Authentication 00:05:00 Use the Internet Securely Use Wireless Devices securely 00:04:00 Browse the Internet Securely 00:05:00 Maintain Physical Security Maintain Physical Security 00:03:00 Moving Forward Review and Suggestions to Stay Cyber Save 00:02:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Do you know what a PA or Personal Assistant's day-to-day job is? Are you thinking of giving your career a tuning by becoming a PA? Welcome onboard. Here is our 11 courses special PA - Personal Assistant Training bundle, only for you. Designed and crafted by expert professionals from this relevant sector will take you through the skill, knowledge and recent updates that a PA must adhere to. With this bundle, you will learn about the most important skills of a personal assistant, like minute taking, touch typing, effective communication, etc. On the other hand, your knowledge of workplace professionalism, workplace violence or conflict management and performance management might help you ride the success train. And an employee's resume enriched with decision making and workplace first aid training will be hunted by the employers. You have the most amazing deal in your hand. So, grab it now and take the most crucial career development decision. What other courses are included with this PA - Personal Assistant? Course 01: Paralegal Law and Skills Course 02: Payroll (UK Payroll) Course 03: Touch Typing Essential Skills Level 3 Course 04: Level 2 Effective Minute Taking Course Course 05: Workplace Professionalism and boundaries - Level 2 Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07: Performance Management Course 08: Decision Making Course 09: First Aid at Work Course 10: Effective Communication Skills Learning Outcome: Successful completion of this 11 courses bundle, learners will: Define the duties and responsibilities of a paralegal Understand the UK payroll system Upskill themselves with minute-taking and touch typing skills Learn about workplace ethics and professionalism Know how to make critical decisions in the workplace Understand the importance of effective communication Benefits you'll get choosing Apex Learning for this PA - Personal Assistant: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Paralegal Law and Skills Module 1: Introduction to Personal Assistant Role and Responsibilities of PA / Secretary Job Functions and Required Skills Planning Work Details Difference between Secretary and PA Module 2: Business Telephone Skills Telephone Etiquette Telephone Skills Telephone Courtesy Tips Domestic and International Calls Module 3: Representing Your Boss and Company Competence Professionalism Reflecting Brand Values Working Toward Company Objectives Module 4: Mail Services and Shipping The Office Mail Mailing and Shipping Details Royal Mail Services Alternatives to Royal Mail Module 5: Travel Arrangements Business Travel Hotel Reservations Transportation Reservations Itinerary and Trip Checklist Module 6: Organising Meeting and Conferences Meeting Arrangements Types of Meeting Scheduling Meetings Meeting Minutes Module 7: Time Management Introduction to Time Management Aspects of Time Management Prioritising the Workload Overcoming Procrastination Module 8: Record Keeping and Filing Systems Keeping Accurate Records Filing Systems How to Alphabetise for Filing and Indexing Handling Confidential Documents Module 9: Business Writing Skills Structures of Business Documents Structures of Other Official Documents Editing and Proofreading Module 10: Organisational Skills Organising Daily Work Organising Workplace Organising Resources Organising Tools Module 11: Communication Skills Effective Listening Skills Verbal Communication Non-Verbal Communication Communication Strategies Module 12: Customer Service Introduction To Customer Service The Power of Positive Thinking in Customer Service Types of Difficult Customers and How to Help them Module 13: Effective Planning and Scheduling Work Breakdown Structure Estimation Process and Resources Alignment Project Planning Risk Management Module 14: Invoicing/Petty Cash Financial Record Keeping Invoice Petty Cash Budgeting Course 02: Paralegal Paralegal Law and Skills Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Payroll (UK Payroll) UK Payroll 1: Introduction Introduction to Payroll Management 22 An Overview of Payroll UK Payroll 2: The UK Payroll System Running the payroll - Part 1 Running the payroll - Part 2 Manual payroll Benefits in kind Computerised systems Total Photo scenario explained UK Payroll 3: Brightpay Brightpay conclude Find software per HMRC Brightpay Add a new employee Add 2 more employees Payroll settings Monthly schedule - 1 Sara Monthly schedule - Lana Monthly schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices Journal entries 102 Schedule AEO Payroll run for Jan & Feb 2018 Leavers - p45 End of Year p60 Installing Brightpay UK Payroll 4: Paye, Tax, NI PAYE TAX NI Pensions Online calculators Payslips Journal entries UK Payroll 5: Conclusion and Next Steps Conclusion and Next Steps Course 04: Touch Typing Essential Skills Level 3 Getting Started DRILL 1 The home keys DRILL 2 e and i, g and h DRILL 3 o and n, shift keys and t DRILL 4 extra practice . and y DRILL 5 , and w DRILL 6 m and u DRILL 7 v and x DRILL 8 sentence drills DRILL 9 figures DRILL 10 alphabetical paragraphs Recap Course 05: Level 2 Effective Minute Taking Course Introduction to Minute Writing Preparation for Minute Taking The Meeting Structure Minute Meeting, Decision and Action Roles and Responsibility of Minute Taker Tips for Minute Taking Technology in Minute Taking Building Confidence Course 06: Workplace Professionalism and boundaries - Level 2 Positioning Yourself as a Professional Enhancing Your Professional Image Expanding Your Skills Communicating for Results Building Relationships and Networks Course 07:Preventing Workplace Violence and Harassment Level 3 Section 1: Workplace Management: Violence What Is Workplace Harassment? Identifying the Bully How to Handle Workplace Violence Risk Assessment (I) Risk Assessment (II) Being the Victim Checklist for Employers Interview Process Investigation Process Developing a Workplace Harassment Policy Section 2: Workplace Management: Harassment The Background Developing an Anti-Harassment Policy Policies in the Workplace Proper Procedures in the Workplace False Allegations Other Options Sexual Harassment Mediation Conflict Resolution The Aftermath Course 08:Performance Management Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Conclusion Course 09: Decision Making What is Decision Making? Stress and Its Impact Time Stress and Decision Making Personal Level Decision making Under Stress Organisational Level Decision making Under Stress Decision Making for Conflict Management Course 10: First Aid at Work Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing With Fractures and Dislocations Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing with Minor Injuries at the Workplace Call for an Emergency Course 11: Effective Communication Skills Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 45 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Personal assistants usually carry out support tasks for individuals and managers, including administration, diary management, event planning, etc. So, anyone looking for a job in this field or existing professionals looking to reskill can take this course. Requirements Our Personal Assistant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this PA - Personal Assistant course, it can be studied in your own time at your own pace. Career path PA, personal assistant, personal secretary, executive secretary, executive assistant - are some familiar job roles that our PA - Personal Assistant bundle course might take you into. Support Secretary Data Entry Clerk Administrative Assistant Office Manager Personal Concierge Executive Assistant Certificates Certificate of completion Digital certificate - Included

Why Government Leaders Must Embrace Agile Agile is a pathway to innovation in many Government agencies. It is a response to challenges in Information Technology where traditional software development processes often did not yield expected results. This resulted in many projects exceeding budgets and timelines, and ignoring needed requirement changes. At its core, Agile is about priorities, placing individuals and interactions above processes and tools; working products above comprehensive documentation; customer collaboration above contract negotiation; and responding to change above following a plan. Leaders can embrace this approach to improve processing times, and coordination among development teams and users. This presentation provides practical steps on how leaders can better understand and support the innovation practices introduced by Agile. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Why Government Leaders Must Embrace Agile Agile is a pathway to innovation in many Government agencies. It is a response to challenges in Information Technology where traditional software development processes often did not yield expected results. This resulted in many projects exceeding budgets and timelines, and ignoring needed requirement changes. At its core, Agile is about priorities, placing individuals and interactions above processes and tools; working products above comprehensive documentation; customer collaboration above contract negotiation; and responding to change above following a plan. Leaders can embrace this approach to improve processing times, and coordination among development teams and users. This presentation provides practical steps on how leaders can better understand and support the innovation practices introduced by Agile. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.