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PA - Personal Assistant Trainig

PA - Personal Assistant Trainig

By Apex Learning

5.0(10)
  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • All levels

Description

Do you know what a PA or Personal Assistant's day-to-day job is? Are you thinking of giving your career a tuning by becoming a PA? Welcome onboard. Here is our 11 courses special PA - Personal Assistant Training bundle, only for you. Designed and crafted by expert professionals from this relevant sector will take you through the skill, knowledge and recent updates that a PA must adhere to.

With this bundle, you will learn about the most important skills of a personal assistant, like minute taking, touch typing, effective communication, etc. On the other hand, your knowledge of workplace professionalism, workplace violence or conflict management and performance management might help you ride the success train.

And an employee's resume enriched with decision making and workplace first aid training will be hunted by the employers. You have the most amazing deal in your hand. So, grab it now and take the most crucial career development decision.

What other courses are included with this PA - Personal Assistant?

  • Course 01: Paralegal Law and Skills

  • Course 02: Payroll (UK Payroll)

  • Course 03: Touch Typing Essential Skills Level 3

  • Course 04: Level 2 Effective Minute Taking Course

  • Course 05: Workplace Professionalism and boundaries - Level 2

  • Course 06: Preventing Workplace Violence and Harassment Level 3

  • Course 07: Performance Management

  • Course 08: Decision Making

  • Course 09: First Aid at Work

  • Course 10: Effective Communication Skills

Learning Outcome:

Successful completion of this 11 courses bundle, learners will:

  • Define the duties and responsibilities of a paralegal

  • Understand the UK payroll system

  • Upskill themselves with minute-taking and touch typing skills

  • Learn about workplace ethics and professionalism

  • Know how to make critical decisions in the workplace

  • Understand the importance of effective communication

Benefits you'll get choosing Apex Learning for this PA - Personal Assistant:

  • One payment, but lifetime access to 11 CPD courses

  • Certificates, student ID for the title course included in a one-time fee

  • Full tutor support available from Monday to Friday

  • Free up your time - don't waste time and money travelling for classes

  • Accessible, informative modules taught by expert instructors

  • Learn at your ease - anytime, from anywhere

  • Study the course from your computer, tablet or mobile device

  • CPD accredited course - improve the chance of gaining professional skills

  • Gain valuable knowledge without leaving your home

How will I get my Certificate?

After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement.

  • PDF Certificate: Free (Previously it was £10 * 11 = £110)

  • Hard Copy Certificate: Free (For The Title Course)

If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10!

P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99.

Curriculum of the Bundle

Course 01: Paralegal Law and Skills

Module 1: Introduction to Personal Assistant

  • Role and Responsibilities of PA / Secretary

  • Job Functions and Required Skills

  • Planning Work Details

  • Difference between Secretary and PA

Module 2: Business Telephone Skills

  • Telephone Etiquette

  • Telephone Skills

  • Telephone Courtesy Tips

  • Domestic and International Calls

Module 3: Representing Your Boss and Company

  • Competence

  • Professionalism

  • Reflecting Brand Values

  • Working Toward Company Objectives

Module 4: Mail Services and Shipping

  • The Office Mail

  • Mailing and Shipping Details

  • Royal Mail Services

  • Alternatives to Royal Mail

Module 5: Travel Arrangements

  • Business Travel

  • Hotel Reservations

  • Transportation Reservations

  • Itinerary and Trip Checklist

Module 6: Organising Meeting and Conferences

  • Meeting Arrangements

  • Types of Meeting

  • Scheduling Meetings

  • Meeting Minutes

Module 7: Time Management

  • Introduction to Time Management

  • Aspects of Time Management

  • Prioritising the Workload

  • Overcoming Procrastination

Module 8: Record Keeping and Filing Systems

  • Keeping Accurate Records

  • Filing Systems

  • How to Alphabetise for Filing and Indexing

  • Handling Confidential Documents

Module 9: Business Writing Skills

  • Structures of Business Documents

  • Structures of Other Official Documents

  • Editing and Proofreading

Module 10: Organisational Skills

  • Organising Daily Work

  • Organising Workplace

  • Organising Resources

  • Organising Tools

Module 11: Communication Skills

  • Effective Listening Skills

  • Verbal Communication

  • Non-Verbal Communication

  • Communication Strategies

Module 12: Customer Service

  • Introduction To Customer Service

  • The Power of Positive Thinking in Customer Service

  • Types of Difficult Customers and How to Help them

Module 13: Effective Planning and Scheduling

  • Work Breakdown Structure

  • Estimation Process and Resources Alignment

  • Project Planning

  • Risk Management

Module 14: Invoicing/Petty Cash

  • Financial Record Keeping

  • Invoice

  • Petty Cash

  • Budgeting

Course 02: Paralegal

  • Paralegal Law and Skills

  • Understanding the Concept of Paralegal

  • Key Legal Terminology

  • Effective Communication Skills for Paralegals

  • The Legal Workplace & Professionals

  • Law & Legal Systems

  • Contract & Business Law

  • Property Law

  • Wills, Probate, Estate Law

  • Criminal Law

  • Common Paralegal Legal Matters

  • Human Rights

  • Conflict and Conflict Resolution

  • Professional Conduct and Ethics of Paralegals

  • Mandatory Knowledge Fields and Survival Tips for Paralegals

Course 03: Payroll (UK Payroll)

UK Payroll 1: Introduction

  • Introduction to Payroll Management 22

  • An Overview of Payroll

UK Payroll 2: The UK Payroll System

  • Running the payroll - Part 1

  • Running the payroll - Part 2

  • Manual payroll

  • Benefits in kind

  • Computerised systems

  • Total Photo scenario explained

UK Payroll 3: Brightpay

  • Brightpay conclude

  • Find software per HMRC Brightpay

  • Add a new employee

  • Add 2 more employees

  • Payroll settings

  • Monthly schedule - 1 Sara

  • Monthly schedule - Lana

  • Monthly schedule - James

  • Directors NI

  • Reports

  • Paying HMRC

  • Paying Pensions

  • RTI Submission

  • Coding Notices

  • Journal entries

  • 102 Schedule

  • AEO

  • Payroll run for Jan & Feb 2018

  • Leavers - p45

  • End of Year p60

  • Installing Brightpay

UK Payroll 4: Paye, Tax, NI

  • PAYE TAX

  • NI

  • Pensions

  • Online calculators

  • Payslips

  • Journal entries

UK Payroll 5: Conclusion and Next Steps

  • Conclusion and Next Steps

Course 04: Touch Typing Essential Skills Level 3

  • Getting Started

  • DRILL 1 The home keys

  • DRILL 2 e and i, g and h

  • DRILL 3 o and n, shift keys and t

  • DRILL 4 extra practice . and y

  • DRILL 5 , and w

  • DRILL 6 m and u

  • DRILL 7 v and x

  • DRILL 8 sentence drills

  • DRILL 9 figures

  • DRILL 10 alphabetical paragraphs

  • Recap

Course 05: Level 2 Effective Minute Taking Course

  • Introduction to Minute Writing

  • Preparation for Minute Taking

  • The Meeting Structure

  • Minute Meeting, Decision and Action

  • Roles and Responsibility of Minute Taker

  • Tips for Minute Taking

  • Technology in Minute Taking

  • Building Confidence

Course 06: Workplace Professionalism and boundaries - Level 2

  • Positioning Yourself as a Professional

  • Enhancing Your Professional Image

  • Expanding Your Skills

  • Communicating for Results

  • Building Relationships and Networks

Course 07:Preventing Workplace Violence and Harassment Level 3

Section 1: Workplace Management: Violence

  • What Is Workplace Harassment?

  • Identifying the Bully

  • How to Handle Workplace Violence

  • Risk Assessment (I)

  • Risk Assessment (II)

  • Being the Victim

  • Checklist for Employers

  • Interview Process

  • Investigation Process

  • Developing a Workplace Harassment Policy

Section 2: Workplace Management: Harassment

  • The Background

  • Developing an Anti-Harassment Policy

  • Policies in the Workplace

  • Proper Procedures in the Workplace

  • False Allegations

  • Other Options

  • Sexual Harassment

  • Mediation

  • Conflict Resolution

  • The Aftermath

Course 08:Performance Management

  • Performance Management

  • Section 01: Introduction

  • Section 02: Performance

  • Section 03: Key Performance Indicators

  • Section 04: Reporting

  • Section 05: Rewarding

  • Conclusion

Course 09: Decision Making

  • What is Decision Making?

  • Stress and Its Impact

  • Time Stress and Decision Making

  • Personal Level Decision making Under Stress

  • Organisational Level Decision making Under Stress

  • Decision Making for Conflict Management

Course 10: First Aid at Work

  • Introduction to Workplace First Aid

  • Legal Framework for Workplace First Aid

  • Incident Management at Work

  • Primary Survey

  • Secondary Survey

  • Basic First-Aid Techniques

  • Dealing With Fractures and Dislocations

  • Secondary Illness Loss of Responsiveness and CPR

  • Secondary Illness Breathing Problems

  • Secondary Illnesses and Injuries

  • Dealing with Minor Injuries at the Workplace

  • Call for an Emergency

Course 11: Effective Communication Skills

  • Business Communication

  • Verbal and Non-verbal Communication

  • Written Communication

  • Electronic Communication

  • Communicating with Graphic

  • Effectively Working for Your Boss

CPD

45 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

Personal assistants usually carry out support tasks for individuals and managers, including administration, diary management, event planning, etc. So, anyone looking for a job in this field or existing professionals looking to reskill can take this course.

Requirements

Our Personal Assistant Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this PA - Personal Assistant course, it can be studied in your own time at your own pace.

Career path

PA, personal assistant, personal secretary, executive secretary, executive assistant - are some familiar job roles that our PA - Personal Assistant bundle course might take you into.

  • Support Secretary

  • Data Entry Clerk

  • Administrative Assistant

  • Office Manager

  • Personal Concierge

  • Executive Assistant

Certificates

Certificate of completion

Digital certificate - Included

About The Provider

Apex Learning
Apex Learning
London
5.0(10)

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