Booking options
£25
£25
On-Demand course
27 minutes
All levels
We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life.
The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully.
You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations.
Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations.
Understand the circumstances that lead to difficult conversations
Learn ways of handling difficult conversations
Understand how to use empathy to facilitate a conversation
Ask open and supportive questions
Focus on facts, not personalities
Use tone and body language to great effect
Handle challenges whilst remaining calm
Learn how to reach agreement and close the conversation gracefully
No prerequisites
Difficult Conversations | |||
Introduction - Welcome from Alan Stevens | FREE | 00:02:00 | |
Why Are Some Conversations Difficult? | FREE | 00:02:00 | |
Preparation | 00:02:00 | ||
Set-Up and Room Layout | 00:03:00 | ||
How to Start the Conversation | 00:02:00 | ||
Active Listening and Responding | 00:02:00 | ||
Ask Open and Supportive Questions | 00:02:00 | ||
Focus on Facts, Not Personalities | 00:02:00 | ||
Use of Tone and Body Language | 00:02:00 | ||
Exploring Alternative Solutions | 00:01:00 | ||
Handling Challenge | 00:03:00 | ||
How to Close a Difficult Conversation | 00:02:00 | ||
Conclusion | |||
Summary - What We've Covered | 00:01:00 | ||
Thank You and Next Steps | 00:01:00 | ||
Course Certification |
We understand more than anyone how important it is for yo...