2318 Courses in Cardiff delivered On Demand

Over 200 million people work in the tourism and travel industry worldwide. The Travel and Tourism Officer is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel and Tourism Officer increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel and Tourism Officer covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel and Tourism Officer course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel and Tourism Officer course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Over 200 million people work in the tourism and travel industry worldwide. The Travel Sales Agent is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Sales Agent increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Sales Agent covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Sales Agent course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Sales Agent course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Over 200 million people work in the tourism and travel industry worldwide. The Travel Arranger is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Travel Arranger increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive Travel Arranger covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Arranger course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our Travel Arranger course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Over 200 million people work in the tourism and travel industry worldwide. The Travel Agent and Consultant Training is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in developing skills and knowledge to maximize career opportunities in this rapidly growing industry. This course provides a wealth of knowledge in identifying travellers' needs and helps you to develop communication skills. Traveller agents increase their service value when they provide the right support service to their customers and maintain a good relationship with them.  This comprehensive travel agent training covers everything you need to know from tourism products and services to transportation and crisis management. This course consists of several modules that take only 4 hours to complete and accompanied by helpful illustrations and how-to instructions to get you well equipped with skills regarding this field. Learning Outcomes Learn about tourism products and services Understand the tour operating and retailing system You'll also get a broad knowledge about marketing in travel and tourism Develop your communication skills Learn about customer service and customer relationship management (CRM) Get a proper knowledge of crisis and visitor attraction management Also, learn about transport management procedure and public awareness campaigns Course Design This Travel Agent and Consultant course is delivered through our online learning platform, accessible through any internet-connected device. No formal deadlines or teaching schedules are included, that aids a flexible study plan.  We broke down the course into several manageable modules which we believe will assist you to grasp each concept more efficiently - from the fundamentals to the most advanced aspects of the course. The experts will teach you through a combination of Online study materials Mock exams Multiple-choice assessment Who is this course for This is one of the best travel agent courses online and suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. Industry experts designed this course, so you don't have to worry about the quality. Why Choose this Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. A print copy by post is also available at an additional cost of £9.99 and a PDF Certificate at £4.99. Why study this course Our travel agent training course will help you to learn everything that is needed regarding this field. This is an excellent opportunity for anyone from any academic backgrounds to learn more and advance their learning, launch a new career or reinvigorate an existing one. Requirements This course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16. Career Path Training offered by this outstanding course could potentially benefit a range of roles, but would particularly enhance careers in- Travel Agent Travel Consultant Customer Relationship Management (CRM) Customer Service Provider Other related professional roles

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Enhance your CV with one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, expert communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries. Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare expert documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Assignment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this course for? This Office Skills and Receptionist course is ideal for people who want to start working as a Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general.

Unlock the power of effective communication with our comprehensive course designed to elevate your interpersonal skills and professional presence. Whether you're looking to ace job interviews, strengthen relationships, or become a persuasive influencer, this course equips you with the essential tools to excel in every interaction. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the course "Improving Your Everyday Communication Skills," learners will develop essential abilities to communicate effectively in various situations. They will learn how to convey their ideas clearly and confidently, using both verbal and non-verbal techniques. Understanding the power of body language will help them express themselves better and interpret others' feelings accurately. Through the art of storytelling, learners will discover how to engage their audience and make their messages memorable. Practical tips on engaging in conversations with anyone will boost their social confidence. They will also gain specific skills tailored for job interviews, enabling them to present themselves professionally and impress potential employers. Lastly, learners will explore strategies to become influential communicators, mastering the ability to persuade and inspire others effectively. This course equips learners with practical communication skills that are essential for personal and professional success. Course Curriculum Module 01: Effective Communication Module 02: Importance of Body Language Module 03: Power of Storytelling Module 04: How to Talk to Anyone Module 05: Communication Skills For Job Interviews Module 06: Becoming an Influencer Learning Outcomes Understand effective communication techniques for various everyday situations. Interpret and use body language effectively in personal interactions. Employ storytelling techniques to engage and persuade different audiences. Develop conversational skills to confidently interact with diverse individuals. Apply communication strategies specifically tailored for successful job interviews. Utilize communication methods to enhance influence and achieve personal goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals seeking to enhance interpersonal communication skills. Individuals preparing for job interviews or career advancements. Students aiming to improve their communication abilities. Anyone interested in becoming a more effective communicator. Those looking to build influence in personal and professional contexts. Career path Marketing Executive Public Relations Officer Human Resources Specialist Sales Manager Customer Service Representative Event Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry. Key Features: CPD Certified Developed by Specialist Lifetime Access In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation. Course Curriculum Module 01: Understanding the Service Module 02: Types of Concierge Service Module 03: Principles for a Concierge Service Business Module 04: Necessary Skills for Any Concierge Module 05: Delivering Client Service Module 06: Concierge Work Environment and Etiquettes Module 07: Emergency Measures for a Hotel Concierge Learning Outcomes: Understand the fundamentals of providing excellent concierge service. Differentiate between various types of concierge services. Learn principles to establish a successful concierge service business. Develop essential skills required for any concierge role. Master the art of delivering exceptional client service. Recognise proper etiquette and manage emergency situations in a hotel. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring hotel concierge professionals. Individuals interested in luxury service. People starting a concierge business. Hotel staff seeking role enhancement. Customer service enthusiasts. Career path Hotel Concierge Personal Concierge Corporate Concierge Lifestyle Manager Luxury Travel Concierge Event Concierge Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

The Travel & Tourism Diploma Level 4 course is designed to provide an insight to travel and tourism operations, with an in-depth look at the types of tourism organisations and roles in this field. In this course, learners will gain a comprehensive understanding of how the travel and tourism industry has evolved and the many career opportunities in this sector.  The course covers essential areas of travel and tourism, such as sustainability in tourism, travel pitfalls, popular travel destinations, and tour operations. Throughout, learners will develop crucial skills such as customer service and business communication and will learn how to utilise social media to market tourist destinations. There are no specific entry requirements for this course, and students of all academic backgrounds can enrol.  Enrol today, and kickstart your career in this exciting industry. Learning Outcomes of The Travel & Tourism Diploma Level 4: Gain a solid understanding of today's UK travel and tourism industry Familiarise with the characteristics of travel and tourism organisations Explore your career opportunities in this sector and the different types of roles Broaden your knowledge of sustainability in tourism & its socio-cultural impact Learn how to utilise social media platforms for marketing travel destinations Develop your communication skills to deliver excellent customer service Understand the fundamentals of running a successful travel business Have an excellent understanding of contemporary issues in travel and tourism Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is This Course for? This introductory training course is suitable for those who are interested in a career in the travel and tourism industry. It is ideal for beginners who are new to the field and wish to gain accreditation and skills to fast track their career. Career Path On successful completion of this course, learners will have the practical skills and knowledge to explore a wide range of roles within the travel and tourism sector, including a wide range of salaries. Related professions in this field include: Travel Agent Business Travel Consultant Tour Operator Information Clerk Luxury Travel Consultant Cruise Ship Director

Overview of Office Admin & Receptionist The Office Admin & Receptionist role is very important in every workplace. In the UK, more than 4.5 million people work in this field, which is about 15% of the total workforce. As companies keep growing and using more technology, the need for trained office staff continues to rise by around 4% every year. This course is built to help you get the right skills to start or grow your career in this field. The Office Admin & Receptionist course teaches you how to handle daily office tasks like answering phones, sending and receiving mail, booking travel, planning meetings, and keeping records in order. You will also learn how to manage your time well and improve your business writing and communication. These skills will help you work faster and better in any office. This course is useful for many industries, such as business offices, hospitals, schools, and government agencies. The skills you learn as an Office Admin & Receptionist can be used in many types of jobs. Whether you are new to this field or want to refresh your knowledge, this course is a great choice. With the Office Admin & Receptionist course, you will be ready to handle different office tasks and support a team in a smart and organised way. By the end of the Office Admin & Receptionist course, you will be able to: Handle professional phone calls and manage incoming and outgoing calls confidently as an Office Admin & Receptionist Set up and maintain easy-to-use filing systems and accurate records Write business emails and letters clearly and correctly, as expected in Office Admin & Receptionist roles Plan meetings, arrange travel, and organise events smoothly Use time wisely to complete office tasks quickly and efficiently Provide excellent customer service in an Office Admin & Receptionist environment Apply the skills learned to real office situations and grow in your Office Admin & Receptionist career Who is this course for? This Office Admin & Receptionist course is perfect for: Beginners who want to build strong basic skills in Office Admin & Receptionist work Current admin staff who wish to improve their office organisation, communication, and take their Office Admin & Receptionist career to the next level Job returners, school leavers, or career changers who want to learn modern office systems, including travel booking, meeting planning, and customer handling School leavers or career changers who want to learn how offices work, including travel booking and meeting setup Customer service workers who want to move into office-based receptionist roles Process of Evaluation After studying the Office Admin & Receptionist Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Office Admin & Receptionist Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Career Path Completing this course can help you move into roles like: Receptionist – £20K to £28K per year Office Administrator – £22K to £30K per year Administrative Assistant – £21K to £28K per year Secretary – £24K to £32K per year Front Office Coordinator – £23K to £29K per year Module 01: Introduction to Reception and Receptionist Module 01: Introduction to Reception and Receptionist 00:29:00 Module 02: Business Telephone Skills Module 02: Business Telephone Skills 00:21:00 Module 03: Representing Your Boss and Company Module 03: Representing Your Boss and Company 00:25:00 Module 04: Mail Services and Shipping Module 04: Mail Services and Shipping 00:26:00 Module 05: Travel Arrangements Module 05: Travel Arrangements 00:22:00 Module 06: Organising Meeting and Conferences Module 06: Organising Meeting and Conferences 00:19:00 Module 07: Time Management Module 07: Time Management 00:25:00 Module 08: Record Keeping and Filing Systems Module 08: Record Keeping and Filing Systems 00:24:00 Module 09: Business Writing Skills Module 09: Business Writing Skills 00:25:00 Module 10 :Organisational Skills Module 10 :Organisational Skills 00:19:00 Module 11: Communication Skills Module 11: Communication Skills 00:19:00 Module 12: Customer Service Module 12: Customer Service 00:22:00 Module 13: Effective Planning and Scheduling Module 13: Effective Planning and Scheduling 00:39:00 Module 14: Invoicing/Petty Cash Module 14: Invoicing/Petty Cash 00:20:00 Module 15: Business Environment Module 15: Business Environment 00:19:00 Assignment Assignment – Office Admin & Receptionist 00:00:00