Booking options
£12
£12
On-Demand course
1 hour 12 minutes
All levels
Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry.
Key Features:
CPD Certified
Free Certificate from Reed
CIQ Approved
Developed by Specialist
Lifetime Access
In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation.
Course Curriculum
Module 01: Understanding the Service
Module 02: Types of Concierge Service
Module 03: Principles for a Concierge Service Business
Module 04: Necessary Skills for Any Concierge
Module 05: Delivering Client Service
Module 06: Concierge Work Environment and Etiquettes
Module 07: Emergency Measures for a Hotel Concierge
Learning Outcomes:
Understand the fundamentals of providing excellent concierge service.
Differentiate between various types of concierge services.
Learn principles to establish a successful concierge service business.
Develop essential skills required for any concierge role.
Master the art of delivering exceptional client service.
Recognise proper etiquette and manage emergency situations in a hotel.
10 CPD hours / points Accredited by CPD Quality Standards
Concierge Training Course 1:11:25 1: Module 01: Understanding the Service 08:00 2: Module 02: Types of Concierge Service 11:03 3: Module 03: Principles for a Concierge Service Business 12:41 4: Module 04: Necessary Skills for Any Concierge 13:31 5: Module 05: Delivering Client Service 07:11 6: Module 06: Concierge Work Environment and Etiquettes 10:28 7: Module 07: Emergency Measures for a Hotel Concierge 07:31 8: CPD Certificate - Free 01:00
Aspiring hotel concierge professionals.
Individuals interested in luxury service.
People starting a concierge business.
Hotel staff seeking role enhancement.
Customer service enthusiasts.
Hotel Concierge
Personal Concierge
Corporate Concierge
Lifestyle Manager
Luxury Travel Concierge
Event Concierge
Digital certificate
Digital certificate - Included
Reed Courses Certificate of Completion
Digital certificate - Included
Will be downloadable when all lectures have been completed.