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Concierge Training Course

Concierge Training Course

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 12 minutes

  • All levels

Description

Are you ready to master the art of exceptional service? Our Concierge Training course is designed to transform you into a highly skilled and knowledgeable concierge, capable of delivering unparalleled service to your clients. Join us to enhance your career prospects and become a key player in the hospitality industry.

Key Features:

  • CPD Certified

  • Free Certificate from Reed

  • CIQ Approved

  • Developed by Specialist

  • Lifetime Access

In the Concierge Training course, learners will gain a comprehensive understanding of concierge services. They will explore different types of concierge services and learn the principles of running a successful concierge business. Essential skills for any concierge will be covered, including effective communication, problem-solving, and time management. Learners will also focus on delivering exceptional client service and maintaining a professional work environment. The course will teach proper etiquette for interacting with clients and colleagues. Additionally, learners will be trained in handling emergencies in a hotel setting, ensuring they are prepared to respond promptly and efficiently to any situation.

Course Curriculum

  • Module 01: Understanding the Service

  • Module 02: Types of Concierge Service

  • Module 03: Principles for a Concierge Service Business

  • Module 04: Necessary Skills for Any Concierge

  • Module 05: Delivering Client Service

  • Module 06: Concierge Work Environment and Etiquettes

  • Module 07: Emergency Measures for a Hotel Concierge

Learning Outcomes:

  • Understand the fundamentals of providing excellent concierge service.

  • Differentiate between various types of concierge services.

  • Learn principles to establish a successful concierge service business.

  • Develop essential skills required for any concierge role.

  • Master the art of delivering exceptional client service.

  • Recognise proper etiquette and manage emergency situations in a hotel.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

  • Concierge Training Course 1:11:25 1: Module 01: Understanding the Service 08:00 2: Module 02: Types of Concierge Service 11:03 3: Module 03: Principles for a Concierge Service Business 12:41 4: Module 04: Necessary Skills for Any Concierge 13:31 5: Module 05: Delivering Client Service 07:11 6: Module 06: Concierge Work Environment and Etiquettes 10:28 7: Module 07: Emergency Measures for a Hotel Concierge 07:31 8: CPD Certificate - Free 01:00

Who is this course for?
  • Aspiring hotel concierge professionals.

  • Individuals interested in luxury service.

  • People starting a concierge business.

  • Hotel staff seeking role enhancement.

  • Customer service enthusiasts.

Career path
  • Hotel Concierge

  • Personal Concierge

  • Corporate Concierge

  • Lifestyle Manager

  • Luxury Travel Concierge

  • Event Concierge

Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

About The Provider

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