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Office Skills and Receptionist Course
By Janets
(160)- 30 Day Money Back Guarantee
- Completion Certificate
- 24/7 Technical Support
Highlights
On-Demand course
3 weeks
All levels
Description
Enhance your CV with one of the most in-demand skills in the UK. Covering all the key techniques in and understanding of providing good customer service, expert communication skills, time management and document preparation, this Office Skills and Receptionist Course has been designed to give you the skills to succeed in a variety of business areas and industries.
Through video lessons, PDF handouts, mock exams and online assessments, you will learn how to improve your verbal and nonverbal communication skills, write and prepare expert documents and effectively manage your time. You also gain role-specific competencies in keeping a good telephone manner, gatekeeping and providing excellent customer service. Many of the skills you learn through this course are transferable across a range of fields, giving you even more chances to build yourself a new career.
Why Choose This Course
Earn a digital Certificate upon successful completion.
Accessible, informative modules taught by expert instructors
Study in your own time, at your own pace, through your computer tablet or mobile device
Benefit from instant feedback through mock exams and multiple-choice assessments
Get 24/7 help or advice from our email and live chat teams
Full Tutor Support on Weekdays
Course Design
The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of
Video lessons
Online study materials
Assignment
Certificate of Achievement
Endorsed Certificate of Achievement from the Quality Licence Scheme
Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage.
CPD Certificate of Achievement from Janets
Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.
Endorsement
This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.
Method of Assessment
In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate.
Who is this course for?
This Office Skills and Receptionist course is ideal for people who want to start working as Receptionist, Office Administrator, Office Manager, Administration Assistant, or Secretary, as well as people who want to enhance their office skills in general.
Course Content
Office Skills and Receptionist Course - Updated Version | |||
Introduction to Reception and Receptionist | 00:27:00 | ||
Business Telephone Skills | 00:21:00 | ||
Representing Your Boss and Company | 00:36:00 | ||
Mail Services and Shipping | 00:27:00 | ||
Travel Arrangements | 00:26:00 | ||
Organising Meeting and Conferences | 00:28:00 | ||
Time Management | 00:37:00 | ||
Record Keeping and Filing Systems | 00:30:00 | ||
Business Writing Skills | 00:42:00 | ||
Organisational Skills | 00:27:00 | ||
Communication Skills | 00:27:00 | ||
Customer Service | 00:18:00 | ||
Effective Planning and Scheduling | 00:49:00 | ||
InvoicingPetty Cash | 00:29:00 | ||
Office Skills and Receptionist Course - Old Version | |||
Admin Support | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Getting Organized (I) | 01:00:00 | ||
Module Three - Getting Organized (II) | 01:00:00 | ||
Module Four - Managing Time | 01:00:00 | ||
Module Five - Getting It All Done On Time | 01:00:00 | ||
Module Six - Special Tasks | 01:00:00 | ||
Module Seven - Verbal Communication Skills | 01:00:00 | ||
Module Eight - Non-Verbal Communication Skills | 01:00:00 | ||
Module Nine - Empowering Yourself | 01:00:00 | ||
Module Ten - The Team of Two | 01:00:00 | ||
Module Eleven - Taking Care of Yourself | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Administrative Management | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Why Your Office Needs Administrative Procedures | 01:00:00 | ||
Module Three - Gathering the Right Tools | 01:00:00 | ||
Module Four - Identifying Procedures to Include | 01:00:00 | ||
Module Five - Top Five Procedures to Record | 01:00:00 | ||
Module Six - What to Include in Your Binder (I) | 01:00:00 | ||
Module Seven - What to Include in Your Binder (II) | 01:00:00 | ||
Module Eight - Organizing Your Binder | 01:00:00 | ||
Module Nine - What Not to Include in the Procedure Guide | 01:00:00 | ||
Module Ten - Share Office Procedure Guide | 01:00:00 | ||
Module Eleven - Successfully Executing the Guide | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Organisational Skills | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Remove the Clutter | 01:00:00 | ||
Module Three - Prioritize | 01:00:00 | ||
Module Four - Scheduling Your Time | 01:00:00 | ||
Module Five - To Do Lists | 01:00:00 | ||
Module Six - Paper and Paperless Storage | 01:00:00 | ||
Module Seven - Organization in Your Work Area | 01:00:00 | ||
Module Eight - Tools to Fight Procrastination | 01:00:00 | ||
Module Nine - Organizing Your Inbox | 01:00:00 | ||
Module Ten - Avoid the Causes of Disorganization | 01:00:00 | ||
Module Eleven - Discipline is the Key to Stay Organized | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Organisational Skills Course for Administrator- Activities | 00:00:00 | ||
Receptionist | |||
Receptionist | 00:30:00 | ||
Importance of Receptionist | 00:15:00 | ||
Different Types of Receptionist & Roles | 01:00:00 | ||
Communication Skills for Receptionist | 01:00:00 | ||
Telephone Skills | 01:00:00 | ||
Listening Skills | 01:00:00 | ||
Taking Messages | 00:30:00 | ||
Presenting & Appearance | 00:30:00 | ||
Reservation Procedure | 00:15:00 | ||
Confidentiality Checklist | 00:15:00 | ||
Being Organized as Receptionist | 00:15:00 | ||
Becoming a Successful Receptionist | 00:15:00 | ||
Customer Relations & Dealings | |||
Module One - Getting Started | 00:15:00 | ||
Module Two - The Right Attitude Starts with You | 00:20:00 | ||
Module Three - Stress Management (Internal Stressors) | 00:30:00 | ||
Module Four - Stress Management (External Stressors) | 00:15:00 | ||
Module Five - Transactional Analysis | 00:25:00 | ||
Module Six - Why are Some Customers Difficult | 00:20:00 | ||
Module Seven - Dealing with the Customer Over the Phone | 00:30:00 | ||
Module Eight - Dealing with the Customer In Person | 00:25:00 | ||
Module Nine - Sensitivity in Dealing with Customers | 00:20:00 | ||
Module Ten - Scenarios of Dealing with a Difficult Customer | 00:20:00 | ||
Module Eleven - Following up With a Customer Once You Have Addressed Their Issue | 00:20:00 | ||
Module Twelve - Wrapping Up | 00:15:00 | ||
Professional Telephone Receptionist Skills | |||
Module One - Getting Started | 00:30:00 | ||
Module Two - Core Skills Required | 01:00:00 | ||
Module Three - Self-Management (I) | 01:00:00 | ||
Module Four - Self-Management (II) | 01:00:00 | ||
Module Five - Time Management (I) | 01:00:00 | ||
Module Six - Time Management (II) | 01:00:00 | ||
Module Seven - Organizing and Planning (I) | 01:00:00 | ||
Module Eight - Organizing and Planning (II) | 01:00:00 | ||
Module Nine - Communication (I) | 01:00:00 | ||
Module Ten - Communication (II) | 01:00:00 | ||
Module Eleven - Additional Challenges | 01:00:00 | ||
Module Twelve - Wrapping Up | 00:30:00 | ||
Professional Telephone Receptionist Course- Activities | 00:00:00 | ||
Recommended Reading | |||
Recommended Reading : Office Skills and Receptionist Course | 00:00:00 | ||
Assignment | |||
Assignment - Office Skills and Receptionist Course | 2 weeks, 1 day | ||
Order Your Certificate | |||
Order your Certificate QLS | 00:00:00 |
Frequently Asked Questions
Are there any prerequisites for taking the course?
There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course.
Can I access the course at any time, or is there a set schedule?
You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience.
How long will I have access to the course?
For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime.
Is there a certificate of completion provided after completing the course?
Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks.
Can I switch courses or get a refund if I'm not satisfied with the course?
We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase.
How do I track my progress in the course?
Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course.
What if I have technical issues or difficulties with the course?
If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
About The Provider
Janets
London
(160)Janets is an online platform where learners come to learn, and evolve. From the very beginning, the aim of this platform was to create an ever-growing community of avid learners instead of just delivering formulaic education. Emphasising on making the learners equipped for the fu...
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