6223 Courses delivered Live Online

Influencing and Negotiating Certification Course Overview This Influencing and Negotiating Certification course equips learners with key skills essential for navigating the complexities of influence and negotiation in various professional contexts. Through in-depth exploration of strategic techniques, participants will gain the confidence to manage negotiations, shape outcomes, and exert influence effectively. The course will provide valuable insights into psychological principles and tactics that support decision-making and conflict resolution. Learners will emerge with enhanced skills for negotiating, persuading, and collaborating in both individual and group settings, making them better suited for leadership and managerial roles. Course Description In this Influencing and Negotiating Certification, learners will delve into core concepts surrounding the art of influence and negotiation. Topics covered include understanding different negotiation styles, building rapport, persuading others, and resolving conflicts while maintaining positive relationships. The course provides an understanding of the psychological dynamics at play in negotiations, focusing on strategies to overcome barriers and reach mutually beneficial agreements. By completing the course, learners will develop the ability to negotiate confidently, influence stakeholders, and resolve disputes effectively. Participants will gain a thorough grounding in the theories and models of negotiation, which they can apply across different sectors and scenarios. Influencing and Negotiating Certification Curriculum Module 01: Influencing Module 02: Negotiating (See full curriculum) Who is this course for? Individuals seeking to enhance their communication and persuasion skills Professionals aiming to advance in management or leadership roles Beginners with an interest in improving their negotiation capabilities Anyone looking to develop strategies for better decision-making and conflict resolution Career Path Negotiation Specialist Sales Manager Project Manager Business Consultant Account Manager Human Resources Specialist

Inspirational Leadership Skills: Practical Motivational Leadership Course Overview: The "Inspirational Leadership Skills: Practical Motivational Leadership" course is designed to empower aspiring leaders with the essential skills to lead with confidence and inspire others. This course covers a wide range of leadership aspects, including emotional intelligence, effective communication, public speaking, and decision-making. It is ideal for those seeking to enhance their leadership capabilities, foster motivation, and create positive organisational change. Learners will develop the skills needed to influence and motivate others, solve complex problems, and lead with emotional intelligence, setting them up for success in leadership roles. Course Description: This course offers a comprehensive exploration of key leadership principles that every leader must master. Topics include the development of self-leadership, the role of emotional intelligence in leadership, and mastering communication skills for effective team engagement. Learners will delve into public speaking techniques, critical thinking strategies for decision-making, and methods for motivating and counselling individuals. Additionally, the course covers management and leadership strategies, equipping learners with the tools to handle organisational challenges. Throughout the course, learners will gain the knowledge and confidence to lead with influence and drive positive results. Inspirational Leadership Skills: Practical Motivational Leadership Curriculum: Module 01: Developing the Leader Within You Module 02: Emotional Intelligence in Leadership Module 03: Communication Skills Module 04: Public Speaking Module 05: Critical Thinking in Problem-Solving and Decision Making Module 06: Motivation and Counselling Module 07: Management and Leadership (See full curriculum) Who is this course for? Individuals seeking to enhance their leadership capabilities. Professionals aiming to improve their managerial and communication skills. Beginners with an interest in leadership or management roles. Those aiming to motivate and inspire teams in various industries. Career Path: Team Leader Manager Executive Leadership Consultant Public Speaker HR Professional Motivational Speaker

Dealing With Difficult People Training Course Overview The "Dealing With Difficult People Training Course" equips learners with the essential skills to manage challenging interactions effectively. This course focuses on understanding the root causes of difficult behaviours, improving communication strategies, and applying techniques to maintain professionalism. Learners will gain valuable insight into handling conflicts, reducing stress, and fostering positive relationships in both personal and professional settings. The course is designed to enhance interpersonal skills, build resilience, and provide practical tools for managing difficult individuals in various environments. Course Description This course delves into essential strategies for managing difficult people and challenging interactions. Topics covered include understanding the psychology of difficult behaviour, mastering communication techniques, and building effective coping mechanisms for stress. Learners will explore practical tips for improving relationships, solving problems, and applying conflict-resolution strategies in real-life situations. The course also includes a bonus video focusing on managing emotions and anger, providing additional insight into emotional intelligence. By the end, learners will have developed a comprehensive toolkit for managing difficult people in various contexts, from the workplace to personal life. Dealing With Difficult People Training Course Curriculum Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People – Relationships Module 05: Difficult People – Solutions Module 06: Problem-Solving Module 07: Final Notes and Tips Module 08: Bonus Video – Dealing With Emotions & Anger (See full curriculum) Who is this course for? Individuals seeking to improve their interpersonal communication skills. Professionals aiming to manage challenging behaviours in the workplace. Beginners with an interest in conflict resolution or psychology. Anyone looking to enhance their emotional intelligence and resilience. Career Path Human Resources Specialist Customer Service Manager Conflict Resolution Specialist Team Leader/Manager Counselling and Therapy Roles Customer Support Representative

Project Planning for Everyone Course Overview: "Project Planning for Everyone" is designed to provide learners with the essential skills required to plan and manage projects effectively. This course covers the fundamental concepts of project planning, including the use of MS Projects for task management, data entry, and creating timelines. By the end of the course, learners will be equipped with the knowledge and confidence to plan projects efficiently, track progress, and ensure successful project delivery. Whether you’re new to project management or looking to refine your skills, this course offers practical value for all learners. Course Description: This course offers an in-depth introduction to project planning, with a focus on using MS Projects as a tool for creating project plans and tracking their progress. Learners will explore basic MS Projects features, including creating tasks, setting deadlines, and entering project data. The course progresses into more complex aspects, such as resource management and task dependencies, providing learners with a comprehensive understanding of project planning. The course includes a structured learning experience with clear objectives, enabling learners to build the skills necessary for effective project management. Upon completion, learners will have a solid foundation in project planning, ready to apply their skills in various professional settings. Project Planning for Everyone Curriculum: Module 01: Introduction Module 02: Basic M S Projects Module 03: Data Entry in MS Projects (See full curriculum) Who is this course for? Individuals seeking to improve their project management skills Professionals aiming to enhance their career development in project planning Beginners with an interest in project management and MS Projects Those interested in working within project management teams or handling individual projects Career Path: Project Manager Project Coordinator Operations Manager Scheduling Coordinator Team Leader in project-based industries

Recruiting Talent and Termination Procedure Course Overview: This comprehensive course on "Recruiting Talent and Termination Procedure" provides an in-depth understanding of the recruitment process, effective interviewing methods, and employee termination procedures. Learners will explore a wide range of topics, from creating effective recruitment strategies to managing employee terminations in a legal and ethical manner. The course offers practical value by equipping learners with the necessary knowledge and skills to excel in HR roles and manage critical HR processes. On completion, learners will be prepared to contribute effectively to recruitment and employee management within an organisation. Course Description: This course covers the entire recruitment lifecycle, including the development of recruitment models, selection methods, and the nuances of human resource management. Key topics include virtual interviewing techniques, employee on-boarding strategies, and the legal and procedural aspects of employee termination. Through a structured learning experience, learners will develop skills in recruitment planning, interview preparation, and managing the complexities of terminating employment. With a focus on the latest HR practices, the course ensures learners are prepared to handle recruitment and termination tasks with professionalism and confidence. Recruiting Talent and Termination Procedure Curriculum: Module 01: Introduction to Recruitment Process Model Module 02: Recruitment Methods Module 03: Human Resource Management Module 04: Key Skills and Issues in Recruitment Function Module 05: Virtual Interviewing Module 06: Employee On-Boarding Module 07: Introduction to The Employee Termination Module 08: The Employee Termination Procedure Module 09: Employee Termination Letter and Guide (See full curriculum) Who is this course for? Individuals seeking to enhance their understanding of recruitment and employee management. Professionals aiming to advance their career in HR or recruitment. Beginners with an interest in human resource management. HR practitioners seeking to update their skills in recruitment and termination processes. Career Path: HR Manager Recruitment Consultant Talent Acquisition Specialist Employee Relations Officer HR Coordinator HR Director

Estate Agent Diploma Course Overview The Estate Agent Diploma is designed for individuals looking to develop a comprehensive understanding of the property industry. This course covers key areas such as property law, valuation techniques, and the process of buying and selling properties. Learners will gain insight into the daily responsibilities of estate agents, including client relations, property marketing, and market analysis. The course offers a valuable foundation for those looking to enter the real estate sector, providing the knowledge required to pursue a career as an estate agent. By the end of the course, learners will be equipped with the essential skills needed to navigate the property market with confidence. Course Description This diploma course offers in-depth coverage of various aspects of estate agency work, including property laws, valuation practices, and the sale and purchase process. Learners will explore topics such as client communication, marketing strategies, and legal obligations, ensuring they have a well-rounded knowledge of the industry. The course materials are structured to provide a clear understanding of market trends, the role of estate agents, and customer service in real estate. Throughout the course, learners will gain the skills necessary to work effectively in the property sector, including key insights into the regulatory environment and professional ethics. Estate Agent Diploma Curriculum Module 01: Introduction to Estate Agency Module 02: Property Law and Regulations Module 03: Understanding Property Valuation Module 04: The Buying and Selling Process Module 05: Marketing and Advertising Properties Module 06: Client Communication and Negotiation Module 07: Managing Property Listings and Viewings Module 08: Professional Ethics and Industry Standards (See full curriculum) Who is this course for? Individuals seeking to pursue a career in estate agency. Professionals aiming to enhance their skills in property sales and management. Beginners with an interest in the property industry. Those looking to understand the legal and regulatory aspects of property transactions. Career Path Estate Agent Property Manager Lettings Agent Real Estate Consultant Property Sales Negotiator

Interpreter Diploma Level 3 Course Overview The Interpreter Diploma Level 3 course provides comprehensive training in the essential skills and techniques required for professional interpreters. Covering a wide range of topics, this course focuses on translating various materials, the freelancing aspect of the profession, and the skills needed to succeed in an interpreter career. Learners will gain an understanding of the core principles of translation, the use of CAT tools, professional ethics, and client management. By the end of the course, learners will have the expertise to confidently enter the field of interpretation, whether working independently or in a corporate setting. Course Description This course offers a deep dive into the world of interpretation, beginning with the fundamentals of translation. Learners will explore the critical aspects of freelancing, including client acquisition, project management, and marketing strategies, all while gaining insight into the professional ethics required for success. The course covers the use of CAT tools to improve translation efficiency and ensures learners understand the importance of maintaining quality in every project. Learners will also explore the logistics of running a home office, managing their income, and ensuring they maintain a high standard of work. The course provides a strong foundation for anyone looking to pursue a career in interpretation or translation. Interpreter Diploma Level 3 Curriculum Module 01: An Overview of Translation Module 02: Introduction to Freelancing Module 03: Introduction to Freelance Translator Module 04: Activities Before Getting Started Module 05: Finding Clients Module 06: Managing the Work Module 07: Marketing Module 08: CAT Tools in Translation Module 09: Getting Paid for The Work Module 10: Setting Up Home Office Module 11: Professional Ethics of Freelance Translators Module 12: Ensuring Quality (See full curriculum) Who is this course for? Individuals seeking to become professional interpreters. Professionals aiming to transition into the field of translation. Beginners with an interest in freelance translation. Anyone wishing to work in an international or multilingual setting. Career Path Freelance Translator Interpreter for governmental or private sectors Language Services Provider Translation Project Manager CAT Tools Specialist Language Quality Assurance Specialist

Front Desk Skills Training Level 3 Course Overview: The "Front Desk Skills Training Level 3" course provides comprehensive training for individuals seeking to enhance their front desk expertise. It covers essential areas such as customer service, communication, time management, and business writing, equipping learners with the skills needed to excel in a professional front desk or receptionist role. The course is designed to improve learners' organisational abilities, efficiency in managing tasks, and proficiency in handling a wide range of administrative duties. By the end of the course, learners will have a solid foundation in key front desk responsibilities, preparing them for a variety of roles in customer-facing environments. Course Description: This course offers in-depth coverage of essential front desk skills, including telephone etiquette, managing business correspondence, travel arrangements, and the organisation of meetings and conferences. Learners will gain the ability to effectively manage time and maintain accurate records, develop strong business writing skills, and master organisational tasks crucial to front desk operations. The course also focuses on enhancing communication and customer service capabilities, ensuring learners are well-equipped to represent their employer with professionalism. With a balanced focus on administrative tasks and customer interaction, the training prepares individuals to thrive in dynamic front desk roles, enabling career progression in various industries. Front Desk Skills Training Level 3 Curriculum: Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meetings and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10: Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash (See full curriculum) Who is this course for? Individuals seeking to enhance their front desk skills. Professionals aiming to improve their administrative and communication abilities. Beginners with an interest in administrative or customer service roles. Those seeking career advancement in office management or receptionist positions. Career Path Front Desk Receptionist Office Administrator Executive Assistant Customer Service Representative Administrative Assistant Office Manager Travel Coordinator Conference and Event Coordinator

Sports First Aid Level 5 Course Overview The "Sports First Aid Level 5" course provides comprehensive training on the key aspects of first aid in sports settings, focusing on injury prevention, emergency management, and providing immediate care in case of an injury. Designed for individuals who need to respond quickly and efficiently, this course covers both common and major injuries, along with life-saving procedures, environmental hazards, and medical emergencies. Learners will acquire essential skills to assess and manage injuries in both professional and recreational sports environments, ensuring they are equipped to handle a wide range of situations with confidence and competence. This course is ideal for anyone looking to enhance their sports safety knowledge and ability to react effectively during emergencies. Course Description This course dives deep into the essential aspects of sports first aid, including the key principles of initial assessments, prioritising life-saving actions, and responding to common, major, and environmental injuries. The course also addresses medical emergencies that can arise in a sports setting, ensuring learners are prepared for a wide array of potential scenarios. Throughout the course, learners will explore the latest techniques for managing injuries effectively, alongside practical tips for keeping calm under pressure. With its comprehensive approach, learners will gain the confidence and knowledge needed to manage sports-related injuries and emergencies, improving their overall safety awareness. This course is particularly beneficial for anyone involved in sports coaching, event management, or those who wish to increase their ability to support the health and wellbeing of athletes. Sports First Aid Level 5 Curriculum Module 01: Introduction to Sports First Aid Module 02: Initial Assessment Module 03: Life-Saving Priorities Module 04: Common Injuries Module 05: Major Injuries Module 06: Environmental Injuries Module 07: Medical Emergency Module 08: Things to Keep in Mind (See full curriculum) Who is this course for? Individuals seeking to enhance their sports safety knowledge. Professionals aiming to develop expertise in sports injury management. Beginners with an interest in sports first aid. Coaches, trainers, and event organisers looking to improve their safety protocols. Career Path Sports First Aider Event Safety Manager Sports Coach Athletic Trainer Sports Therapist Health and Safety Officer

QuickBooks for the Self Employed Course Overview This "QuickBooks for the Self Employed" course provides learners with a comprehensive understanding of using QuickBooks Self-Employed (QBSE) to efficiently manage finances, track income and expenses, and generate key financial reports. Designed for self-employed individuals, this course will equip learners with the skills to streamline accounting processes, ensuring financial accuracy and time-saving capabilities. Learners will also gain insights into setting up accounts, managing receipts, creating invoices, and preparing for tax season, all with the goal of simplifying the financial management aspect of self-employment. Upon completion, learners will be confident in using QuickBooks for tax reporting and overall financial management. Course Description This course offers a thorough exploration of QuickBooks Self-Employed (QBSE), covering key aspects of financial management tailored for freelancers and small business owners. The modules include connecting accounts, managing receipts, creating invoices, applying tax rules, and generating essential reports. Learners will delve into adding rules, creating and amending bank rules, and understanding the QuickBooks interface. Each section has been crafted to ensure learners can confidently navigate QBSE, setting them up for success in managing their finances effectively. The course also covers the integration of QBSE with QuickBooks Online (QBO), providing learners with an in-depth understanding of the software’s full potential. By the end of the course, learners will have gained the skills to manage their self-employed finances efficiently and prepare for tax season with ease. QuickBooks for the Self Employed Curriculum: Module 01: Introduction Module 02: First Account Connected Module 03: Receipts in Inbox Module 04: Adding Rules Module 05: Create an Invoice Module 06: Home Page Details Module 07: Connect Another Account Module 08: Creating Bank Rule on 070 Account Module 09: Amending the Rules Module 10: Reports Module 11: Transaction Adding – When Not on the Bank Module 12: QBSE and QBO Interface Module 13: Conclusion (See full curriculum) Who is this course for? Individuals seeking to manage their finances effectively as self-employed professionals. Professionals aiming to streamline their financial processes and reporting. Beginners with an interest in accounting software and financial management for freelancers. Entrepreneurs and small business owners looking to simplify accounting tasks. Career Path Freelance Accountant Financial Administrator for Small Businesses Self-Employed Entrepreneur Bookkeeping Assistant Tax Preparation Assistant