2449 Courses delivered Live Online

A series of six creative writing for wellbeing workshops offering ex-boarders and their partners/spouses inroads towards achieving a better understanding of the boarding school experience.

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

This UI (User Interface) course is for designers, front-end developers and everyone who would like to start a career in UI design. During the course you will learn how to design mobile and web applications, as well as how to work with colours, fonts, and imagery. Every week each student will get personal feedback.

The Alarm Installation Course is designed to teach participants how to install an intruder alarm system in domestic, commercial or industrial premises. The Alarm Installation Course simulates the practical installation of many different alarm control panels. The course is designed to equip students with the skills and expertise to competently install a wide variety of Alarm systems on the market.

In an era where online presence is a necessity, understanding the fundamentals of search engine optimisation (SEO) is crucial for individuals and businesses alike.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for Microsoft© Windows© and Microsoft Office users who are transitioning to a SharePoint environment, and who need to access information from and collaborate with team members within Microsoft SharePoint. Overview Launch a SharePoint site and navigate among the pages and resources provided by the site. Use SharePoint lists to track and view information. Use document libraries to store and organize documents. Find, share, and archive content stored in SharePoint. Author documents as a member of a SharePoint team site. Use SharePoint workflow automation tools. In many professional environments, people work collaboratively in teams. Information technology and applications facilitate this by enabling people to easily share, access, edit, and save information. Microsoft© SharePoint© is a platform specifically designed to facilitate communication and collaboration, enabling people to use familiar applications and web-based tools to create, access, store, and track documents and data in a central location. In this course, you will use SharePoint to access, store, share, and collaborate with information and documents. Prerequisites To ensure your success in this course, you should have basic end-user skills with a current version of Microsoft Windows. Lesson 1: Navigating SharePoint Sites Topic A: Launch SharePoint Topic B: Gain Access to a Site You Didn't Create Topic C: Navigate Within a SharePoint Site Topic D: Access SharePoint from Your Mobile Device Lesson 2: Using Lists to Track Information Topic A: Add and Populate Lists Topic B: Change View Options Topic C: Create a Custom View Lesson 3: Using Document Libraries to Share and Organize Documents Topic A: Store Files in a Document Library Topic B: Create and Use Document Templates Lesson 4: Finding, Sharing, and Archiving Content Topic A: Search for Items in Lists or Libraries Topic B: Share Through Links Topic C: Move Files Offline Lesson 5: Authoring Documents as a Team Topic A: Work Together on Documents Topic B: Manage File Versions and Document Recovery Lesson 6: Automating Business Processes Topic A: Use Rule-Based Automation Topic B: Use Power Automate to Automate a Workflow

This must-attend masterclass will provide a comprehensive understanding of all the key developments in the latest statutory and non-statutory guidance documents from a DSLs perspective, and how they relate to safeguarding provision in schools and colleges.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Target Audience This course is for people who are either neurodivergent or working with neurodivergent colleagues. It will help you work more effectively by understanding the needs and recognising the strengths of neurodivergence. This will help you develop strategies to support performance and enhance wellbeing in the workplace. Duration 1 Day Course Overview This course is designed for teams with neurodivergent professionals who want to better navigate work environments, build on their strengths, and manage friction in everyday tasks. Through practical tools, reflection, and real-life strategies, you'll gain greater clarity and confidence in how you work best — and how to advocate for what you need to thrive. Participants will explore a range of neurodivergent profiles and learn how to adapt communication, adjust workflows, reduce workplace triggers, and advocate for a fairer and more inclusive culture. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound scientific & academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Course Objectives Recognise how neurodivergent traits shape focus, energy, and work patterns Develop strategies and adjustments that support strengths and reduce friction Communicate needs and preferences to improve collaboration and confidence High Level Topics Neurodiversity and Workplace Impact Working with Strengths and Challenges Strategies for Everyday Success

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.