68 Courses in Sheffield delivered Live Online

This practitioner-level 4 award encourages individuals in IT and technical roles to explore the many teams, ideas, and functions within an organisation and maximise their contribution. You will achieve this by learning the key concepts and considering behaviour and response in different scenarios.

This Level 4 course encourages individuals in digital and technical roles to enhance their skills by exploring different techniques, formats, and tools to communicate and understand the impact of their communication choices.

This Level 4 practitioner award encourages individuals in or working towards a leadership role (this could be an IT or technical based-role), and you want to demonstrate modern leadership behaviours to nurture a high-performing team, especially during a time of organisational change.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

This one-day course introduces the field of user experience and provides an excellent entry point to our other specialised training courses. UX processes and practices have become a central component of product design, service design and web design.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Sessions Note that this will be a two-day course run on consecutive days and the date of day one is shown in the booking system schedule. Online event This online course will be delivered using CISCO Webex. You will need to have a good internet connection, a suitable device with a camera and microphone such as a laptop, and headphones. Level of study This Level 5 programme is the equivalent standard of a unit of a foundation degree or a unit of a first year of an honours degree. Details We will address the following key themes and their impact on the Water Industry as it prepares for PR19 and beyond. Innovation and business performance and using innovation to improve operational processes throughout the business. Financial and social benefits; efficiency, SIM, customer service, safety. resilience Radical and incremental innovation Innovation to gain competitive advantage Creativity and innovation – what conditions and processes are required to encourage them? Instructions This online course will be delivered using CISCO Webex. You will need to have a suitable device with a camera and microphone such as a laptop. If you have any questions about what is required please contact us on enquiries@learninganddevelopment.associates. Qualification All learners taking the qualification will need to produce identification to enable ProQual registration. This can take the form of a: Passport Driving Licence Construction Skills Certification Scheme Card (CSCS Card) Construction Plant Competence Scheme Card (CPCS Card) If none of the above are available to the learner, a photograph with a statement confirming their identity, dated and signed, along with a utility bill, would be acceptable.